Lotus Leggings

I am rejecting this response because:
Today's date is 6/13/17 and I had contacted the company about receiving the wrong products and did not receive a refund or the correct product ordered. I literally gave up months ago and just accepted my losses. Trying to work with the customer service department is impossible and a waste of time because the majority of the responses you receive are automatic and replying leads to nowhere. DO NOT PURCHASE FROM THIS COMPANY!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Can you please make it out in my maiden name - [redacted] The address is correct. Kind regards,[redacted]

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. We did not mean all this to happen. We have already processed the refund . See details below[redacted] . Again we apologize All the bestLotus Leggings

Hi Ms. Smith,We apologize for the inconvenience, there were technical errors with the supplier, we have reshipped your merchandise. And We will send the new tracking number to your email. If you have any questions please reach out to our [email protected] and we will get back to you with an...

answer promptly within hours.Thank YouLotus Leggings

Hi,We apologize if we are unable to get back to you right away. We have already refunded Ms Linden. Please check refund details below. Again we apologize for all the inconvenience.Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$57.55Refunded items1 ? HENCHMEN CHEERLEADER SKIRT - LLT-HENCHMEN-L1 ? PINK RAINBOW LEGGINGS - XLPINK RAINBOW - XL11 ? ARGYLE LEGGINGS - XLLL-124B1 ? STARRY NIGHT LEGGINGS - XL004-001-049-0011 ? GALAXY LEGGINGS - XL / Rainbow Galaxy Leggings004-001-037-0011 ? UNICORN DINO LEGGINGS - XL004-001-025-001GatewayAuthorize.netStatussuccessTyperefundCreatedMar 27, 2017, 3:23PM All the bestLotus Leggings

our customer support has taken care of her issue. if there are concerns or issues please reach out to our fb page or [redacted]@lotusleggings.com for help to get your problems addressed and fixed and close this complaint. our support team process over 500 inquiries a day. we help everyone and sometime...

there are some miscommunications but we take care of our customers within 24 hours per inquiry. please reach out to us and we will take care of this for you.

Hi Ms. [redacted] Here's you refund detail:Order#[redacted]Card details[redacted]Refunded byLotus LeggingsAuthorization key[redacted]MessageThis transaction has been approvedAmount$40.13Refunded items1 ? GALAXY LEGGINGS - S / Blue Galaxy Leggings001-001-037-0041 ? SKELETON LEGGINGS - S / White with Black Bones001-001-042-0011 ? MERMAID LEGGINGS - S / Dark Green003-001-033-001GatewayAuthorize.netStatussuccessTyperefund Thank youLotus leggings

I would like a complete refund at this point but the company said they would give me 115% credit for my next purchase? Got an email confirmation of a refund but was never refunded my money.

Hello [redacted],Thank you for your feedback and we apologize for the inconvenience. Upon tracking your order, it shows that the parcel is now in transit.Tracking # [redacted] Thank youLotus Leggings Team

Hi Ms Dorigo , Again we apologize for all...

the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address ( [redacted] United States )  please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Thank you for your message. My name is [redacted] and my address is [redacted].  Sincerely,[redacted]

(The consumer indicated he/she DID NOT accept the response from the business.)
I have already contacted the company using the normal channels. My purchase was made on 11/11/16 and I requested a return on 12/8/16. This is less than 30 days. The company has not told me what they plan to do to rectify the situation so no, I am not satisfied with this response.

I am rejecting the idea of having to wait another month to see if they sent my purchase. At this time I just want to wash my hands of this issue and have my money refunded. I feel that waiting a month and a half almost two months is patient enough when I was promised a delivery window of 5 to 25 days.

Hi Ms [redacted],We apologize for all the inconvenience. We have already reshipped your orders and here is the tracking # [redacted]. You may check it here https://www.usps.com/. Again we apologize and lets us know if you have any further question.  Thank youLotus Leggings

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The Lotus...

Team

Hi Ms [redacted], We apologize for the inconvenience but we did not receive a response if the address and the name was correct. I will now process a check to be sent to this address [redacted]
[redacted]
[redacted]  Again we apologize for the inconvenience. Thank youLotus Leggings

Hi Ms.[redacted],Thank you for contacting us and we are truly sorry for the inconvenience..I will now request for a refund from our processing department.Please allow 5-7 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

I am rejecting this response because:
These are the leggings and the appropriate size that should be shipped:1 SYLVESTER AND TWEETY ATHLETIC CAPRI - XL1 GARFIELD LEGGINGS - XL1 LotusX™ Starry Night Leggings - XL1 GLACIER ATHLETIC CAPRI - M1 CHERRY BLOSSOM ATHLETIC CAPRI - M

Initial Business Response /* (1000, 10, 2016/03/16) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made several attempts email and private message this company on their Facebook page. All but ONE email went ignored and the private message wasn't even read. I understand that things happen, but lack of communication is bad business practice. Ignoring a customer is even worse. This will be the first and last time I ever order here.

Hi Ms [redacted]Thank you for contacting us and we apologize for the inconvenience.. I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support