Lotus Leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience. We did not mean that to happen. We can no longer cancel the order since the reshipment was already process when you contacted us. Again we apologize for the delay. Here is your new tracking # [redacted] Thank youLotus Leggings

Hi Ms [redacted], Thank you for your response. We would like to know what size you want us to send  an XL or XXL . If you are confused about the sizes we recommend to check our size chart. Also please take note that the measurements were taken while the leggings is laid flat and not stretch. Link to our size chart https://lotusleggings.com/pages/size-charts. Let us know if you have any question.  Thank youLotus Leggings

Hi Ms [redacted], We apologize for all the inconvenience this has caused you. I know you have already sent the pictures of the wrong items that you received but for some reason I can't find it. Would you be kind enough to send it back? Rest assured that we will do our best to help you resolve this issue. Thank you Lotus Leggings

Hi Ms. [redacted],Thank you for contacting us and we do apologize for all the inconvenience we have caused you.With regards to your refund, as much as we would like to issue a refund, the system doesn’t allow if transaction is over 90 days.We totally understand how frustrating this could be and for...

that we do apologize.Instead of a refund we would like to offer you a 115% store credit. Let us know if there is anything else we can do to make you feel better.  Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.I would like to thank you for your du-diligence on this matter.  I Greatly appreciate it.  My refund was received promptlyafter your notification.

Hi Ms [redacted],Again we apologize for all the inconvenience. We have reshipped your order with Tracking # [redacted]. You may check status in USPS website https://www.usps.com/ . Let us know if you have any question.Thank youLotus Leggings

I've not heard from the business at all. I'm extremely annoyed at this whole situation and I would like my money back.

Initial Business Response /* (1000, 9, 2016/04/08) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (450, 12, 2016/04/11) */
Soon after I filed my complaint I finally recieved an email with a tracking number. Only 3 days later dos I receive my product. Customer service is still horrible and I would never order from this company again.

Hi [redacted],
As our policy states that, you must pay for return shipping fees, in order to process a return with us. If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Sincerely,
The Lotus Team

I hope this helps. It is really hard to compile all the emails, but this is what I came up with. I tried to make it easy to read and understand. Let me know if you need anything else. Thank you.

I am rejecting this response because:
I have still not gotten either product or refund. I want the company to know that sending a the product would be acceptable and to please send me a tracking number.

Hi Ms [redacted],  We apologize for all the inconvenience this has caused you. We did not mean all this to happen. Please let me know if this was already resolved by our [redacted] team if not please let me know if you did received the order but in a wrong size. If you received it you can go ahead and send it and we will be replacing it with the correct one without charging you for the restocking fee. Again we apologize for all the inconvenience. Rest assured we will do our best to resolve this for you. All the bestLotus Leggings

hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15 days. if you ordered anything in feb your tracking...

number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.

Hi [redacted],We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [email protected] with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings

Hello Ms [redacted],We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patience.Kind regards.Lotus leggings

I am rejecting this response because:
I did in fact receive my order, despite your company shipping it way after I contacted you about cancelling it because it was far beyond the shipment dates described. When I opened my order it was incorrect. I contacted your support email and have not heard a response. I would like you to send me the correct item or refund me for the item and I will return the incorrect one.

Hi [redacted],
Sorry for the inconvenience, Your order has been delivered.If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an answer promptly within hours.
Sincerely,
The Lotus Team

A refund would be great. Thank you

Hi Ms [redacted], Again we apologize for all the trouble you have been through. We did not mean all this to happen. Please give us the Name to whom we will address the check to so we can process and send it to you as soon as possible. Also we will be sending your refund check to this address: [redacted]...

[redacted]United States Please let us know if this is correct. If not please provide us with the correct one. We are truly sorry, rest assured that we are doing everything to make sure things like this will not happen again in the future. Thank youLotus Leggings

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We understand how frustrating this must be.  As much as we would like to send it through paypal but that is not possible. Check is our only option to send a refund. Again we apologize.Thank you,Lotus Leggings