Lotus Leggings

I am rejecting this response because:
As I stated originally it needs to be able to be cashed in Australia! You need to understand we do not have [redacted] and it is extremely rare that anywhere accepts cheques other than banks let alone cash them in.As I requested I want the refund to be via paypal so I am not forced to loose a majority of it to have it banked and as I originally payed via paypal it should go back in the same form of payment!I will NOT use this cheque as my bank has said they can not guarantee is will be accepted and I will not take that risk!

Hi Ms [redacted], Again we would like to apologize for the inconvenience. I just need to clarify some things. You mentioned that you return the merchandise. Have you received the replacement already? Hope to hear from you soon. Thank you Lotus Legging

The information requested was on the original complaint. Again, the order number is #[redacted]. The company has sense tried to send me bogus information about tracking my package both times I received either outdated information or no information. I do not want to track anything. I want my money sent...

to my address as a cashiers check. I will accept no other form of reconciliation from this company

Hi Ms [redacted], We do apologize for the inconvenienceWe refunded $38.92 USD on theVisa ending in [redacted]. Order #[redacted] Card details [redacted] Amount $38.92Lotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I just received the refund check yesterday. Thank you.

Hi [redacted] ,We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded. Your tracking number is [redacted]. If you want to check your order. Thank you for your...

patience.Kind regards.Lotus leggings

Hi  Here's is the refund detail We refunded $65.97 USD on theVisa ending in [redacted].Order #[redacted]Card details[redacted]#refundAmount $65.97 Lotus leggings

Hi Ms [redacted],We apologize for the delay and the inconvenience. We have refunded your account. Refund details...

below Order#[redacted]Card details[redacted] •••• •••• •••• [redacted]Authorization key[redacted]#[redacted]#refundMessageThis transaction has been approvedAmount$47.92Refunded items1 ? Happy Holidays Leggings - 4XLXMAS14-4XL1 ? GARFIELD LEGGINGS - XXXXLGRFIELD-4XL1 ? SNEAKY KITTY LEGGINGS - XXXXLSNEAKIT-4XLGatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

I am...

rejecting this response because:
Order was purchased on December 28th, 2016Order supposedly "shipped" on January 8th, 2017Order STILL IN TRANSIT as off today, February 1, 2017 It has now officially been over a month since Lotus Legging took my money for this order. I have requested a refund several times. A mere email stating what tracking information I've been given on numerous occasions is not enough. If I receive a full refund, I will return the package to sender. I want to have nothing to do with this company.

I am rejecting this response because:
I was never sent my money back nor the merchandise to date.

Hi Ms [redacted], Thank you for contacting us and we do apologize for the inconvenience. We did not mean that to happen. If the leggings is damage or we sent you a wrong size please send us the pictures so we can replace it however if you want a refund we will request you to send back the...

leggings.  Again we understand that you are frustrated and we will do our best to make your experience better.  Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.The company also sent me the same email and I sent back the item and received an email response that Lotus Leggings received it and will be issuing me a refund, but I have not seen the refund on my credit card statement as of yet.I will contact the Revdex.com again if they do not refund me.Thank you.[redacted]

Hi Ms [redacted],Thank you for contacting us.We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenience. In order for us to provide resolution, we would like to get started with requesting photo/s of the item/s concerned. I understand that you may have sent the info...

to our support but sometimes messages get lost in the mail. We are hoping for your consideration and understanding.Kind Regards,Lotus Leggings

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The Lotus...

Team

Hello Ms [redacted],Thank you for contacting us.We are very sorry to hear that, and we’re certain that we did not mean to cause inconvenience. In order for us to provide resolution, we would like to get started with requesting photo/s of the item/s concerned.Thank you for your cooperation and...

understanding.Kind Regards,Lotus Leggings

Hi Ms [redacted], Thank you for your response. Here’s what we can do. We will be reshipping the replacement of the 3 leggings that you returned and we will include 1 leggings for free. Please let us know what leggings did you return and what size would you like us to send this time. Again we would like to apologize and we thank you for giving us a chance to make this right for you.  All the bestLotus Leggings

Initial Business Response /* (1000, 9, 2016/11/10) */
Both orders have been Delivered, with these two tracking numbers,[redacted]. If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.

Hi Ms [redacted],We understand how frustrating this could be. And as much as we would want to send you a refund there is no way for us to do that now. We also understand that you are hesitant for the store credit for it may not arrive again just like when you first order.During the time that you placed an order the holiday was coming up and we received an overwhelming amount of orders that we are unable to handle. We are short-staffed and some technical issues happened along the way. One thing we can assure you, now we will stay on top of this order to ensure it it will arrive on the promised date if not earlier. We have hired and trained more people to ensure every complaints and issue will be taken care of properly. We are hoping that you will give us another chance to make this right for you.All the bestLotus Leggings

Hi Ms [redacted],I totally understand your frustrations and we do apologize for if you think you are given a run around. We are here to help and to ensure we provide the best experience for our customers. It is stated in our policy that if you wish to return the item you have to pay for shipping. Here's what we can do. How about we send you your original order then send a free pair to compensate all the inconvenience that we have caused you? We are hoping for your understanding ThanksLotus leggings

Initial Business Response /* (1000, 6, 2016/04/06) */
we have been backed up on support due to delays because of unforeseen circumstances. currently we are handling it and doubling up on staff and team members so we can take care of customers. if you want help please reach out kindly if you haven't...

already or reach out again to support on fb page or directly to site. we are here to serve you.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept this response because I have been in touch with your Facebook team several times and after 6 weeks of waiting I have been given the list of excuses as to why I haven't recieved my products. So fat I've heard
fire in china
lost in mail
new tracking number
instead of 5-10 days it actually takes 35
and now I've got another brand new tracking number as of March 31st although I have tracked these items they still appear to be in the USA EVEN THOUGH it's been another 8 days.
I'm beyond tired of waiting for my products. I want my products and a 50% refund. I don't want a stupid code because I won't be ordering from you again. I am a single mum of two special needs kids. I had to save for 3 months to be able to afford to order from this company. Which is now going on 8 weeks