Lotus Leggings

I am rejecting this response because:
I will send back the product and I will pay the shipping cost but I WILL NOT pay the 5 USD for re-stock. I'm not satisfied with your very low quality products, I'm not satisfied with your very low customer support. So, I want a refund of my money and I wont pay the "re-stock" fee.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. I still have not received my order and I would very much like for Lotus Leggings to ship me the order. Thank you.

Initial Business Response /* (1000, 10, 2016/03/17) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I have messaged the Facebook page regarding the order and my message was read, but was not responded to. This was 19 days ago and I still have not received a response. If there were delays with my order I should've been notified or received a response from the business when I reached out multiple times.

Hi Ms [redacted], We apologize for the bad experience. Here's your refund detail We refunded $34.94 USD on theDiscover ending in [redacted].Order #[redacted]Card details[redacted]Refund ID[redacted]Amount $34.94 Lotus Leggings

I am rejecting this...

response because: I have already contacted them and asked them to reship my order. They agreed. I then asked them to advise me of shipping date (Feb 12) - I have not yet received a reply. I asked them to status the original order via their FB page and sent it to them on Messenger on 1st February. Georgyn replied on Feb 1st saying 'We will now request for a reshipping from our processing department. A tracking # will be available in 5-7 days after reshipment. Thank you for understanding and once again, we apologize for the inconvenience. All the best, Georgyn @ Lotus LeggingsI have pasted the entire Messenger conversation in the attached Word document. I really get the impression that either these guys are complete con artists, or they are totally incompetant.

Hi Ms [redacted], Thank you for contacting us and we do apologize for what happened. Upon checking in our system USPS states (Your item was delivered in or at the mailbox at 11:02 am on June 5, 2017 in MIAMI, FL 33133) . Tracking # [redacted] . We would recommend that you give your local USPS...

a call for further information.  Thank you,Lotus Leggings

I am rejecting this response because: the package arrived ages after I ordered and leggings are just extremely bad quality. I'm extremely dissatisfied.

(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept because it seems that my order only got any traction AFTER I filed my claim. I tried to email customer support team, and I would never get any information that was specific to MY ORDER. I would only (when I would get a reply) get a generic information regarding processing and shipping terms. NO ONE would ever give me an update on my specific order. The company has refused to answer my questions on Facebook - why is that? Why do you treat customers like that if you are a legitimate company? And why do you only get tracking info within 5-7 days after shipping? I should get it within 5-7 business days unless the product is coming directly from China, so you're probably not telling consumers that.
These are the reasons I'm not accepting your response and I don't wish to waste any more time with your company.

ORDER #175436

Hi Ms [redacted],Again we would like to apologize for the inconvenience. We have already processed a reshipment for your WE’RE ALL MAD HERE ATHLETIC LEGGINGSsize large and a tracking # will be sent to you within 3- 5 days. Let us know if you have any questionThank you Lotus Leggings..

Hi,This particular promo is for our Original Leggings collections and any other leggings in our store which are priced at 28.99 which would then make each of your selections 14.50 each once the code is applied. The code you will be using is a 50%OFF code which will take 50%OFF your entire order. Thank youLotus Leggings

Hi Ms [redacted],Thank you for your response. We have reshipped your leggings with Tracking #[redacted] . You may check status here https://www.usps.com/. Again we apologize for all the inconvenience. Let us know if you have any question.Thank youLotus Leggings

(The consumer indicated he/she DID NOT accept the response from the business.)
I specifically mention that my desired resolution that I want a refund and I have no desire to receive any replacement product. I do not want to any business with this company. I do not want any of their products. I want a refund. They offer if I have questions that I should email them, but as I've mentioned they do not respond to their email, so their offer to contact them means absolutely nothing.

Hi Mr [redacted],Thank you for your feedback, and please accept our apologies for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patienceLotus Leggings...

Support

Hi Ms [redacted],  We apologize for all the inconvenience this has caused you. We did not mean all this to happen. We try our best to answer all inquiries/complaints on a timely manner but some message get lost in the mail on rare occasions. Please let us know if you have already received your replacement leggings. Again we apologize and rest assured we will do our best to make sure this will be resolved if not yet.  Thank youLotus Leggings

[redacted]My order number is [redacted]

Hi Ms [redacted] ,Thank you for sending the documents. I need to clarify a few more things. Is the original order not under your name? Also what product did you order and the size that you want us to send to ensure we will be sending the correct one . Again we apologize and thank you for your cooperation  All the bestLotus Leggings

Hi Ms [redacted],  Again we apologize for all the inconvenience we have caused you. We would like to check if you have already received your package. Lets us know if not yet so we can provide resolution as soon as possible.  All the bestLotus Leggings

Hi [redacted],We apologize for any inconvenience you have experienced with us.There was a mistake with our supplier. We will reship your product and forward a tracking information to your email. We invite you to reach out to us at [redacted]@lotusleggings.com with any questions or further inquiries, and...

we’ll get back to you ASAP.Sincerely,The Team at Lotus Leggings