Lotus Leggings

Hi [redacted],We apologize for the inconvenience . There was a problem with the shipping team that cause the delay.. We will send you a refund If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly within hours.Sincerely,The Lotus...

Team

Hi Ms [redacted],Thank you for reaching out to us. We are glad that you already received your refund. With regards to the remaining 2 orders we apologize for the delay. Upon checking the orders it shows that one order which is the skater dress was delivered to your mailbox.. Check USPS site with this tracking # [redacted]     The second order which includes 4 items are stuck/lost in transit and again we apologize. Would you like us to reship the order or a refund?Lotus Leggings

Final Consumer Response /* (450, 11, 2016/04/05) */
I have finally received my order.

Initial Business Response /* (1000, 14, 2016/11/22) */
Sorry for the inconvienince, to compensate we have reshipped your order, with tracking confirmation in the email.If you have any questions please reach out to our [email protected] and we will get back to you with an answer promptly...

within hours.
Initial Consumer Rebuttal /* (2000, 16, 2016/11/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Seller agreed to replace defective products.

Initial Business Response /* (1000, 10, 2016/03/16) */
hello,
hope your doing well. sorry that your having such a hard time with your order. we would like to explain. we announced that we had delays due to chinese new years as well as fire incidents. we were set back an additional average of 15...

days. if you ordered anything in feb your tracking number should be available. please send us a private message and we would love to see where the package is at for you or any customer. please allow us up to 24 hours to respond on the page as we are slammed. your package should be there this week. all customers with delays in jan and feb are receiving stuff since last week and still receiving. we appreciate your patience. this is a one time thing that never happens but as a brand we are owning up and making sure we are communicating with our community to let them know. our loyal fans will understand this because they know the experience they have here and its awesome. if you have any questions please look at FAQ first for your info for your country. If the answer is not there please reach out to us on the facebook page via private message and we will address everything for you. check your tracking again if it was given to you.
Initial Consumer Rebuttal /* (3000, 12, 2016/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made several attempts email and private message this company on their Facebook page. All but ONE email went ignored and the private message wasn't even read. I understand that things happen, but lack of communication is bad business practice. Ignoring a customer is even worse. This will be the first and last time I ever order here.

Hi Ms.[redacted],Thank you for contacting us and we are truly sorry for the inconvenience..I will now request for a refund from our processing department.Please allow 5-7 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi Mrs [redacted], Again we Apologize for the inconvenience. I can see that you sent a photo of our website. Please send us the photo of the 2 items you received with logos on them.. Again we apologize for the inconvenience. Rest assured we will do everything to make this right for you.Thank youLotus Leggings

Hi Ms [redacted] ,Again we apologize for the inconvenience. Please go ahead and return the items and we will wave the restocking fee. You can send us the return shipping details and we can process a refund as soon as possible. Thank youLotus Leggings

Hi [redacted] Thank you for contacting us and we do apologize the inconvenience. We did not mean all this to happen. A refund check will be sent to [redacted] Thank youLotus Leggings

Hi Ms [redacted], We will be sending out a refund check via the mail for the four items that you received which are incorrect. Please let us know what items are those.  Also below is the name and the address we have on file is this the correct recipient information of the refund? Soon as we get a confirmation from you we can send it on out!  [redacted]United States  Thank youLotus Leggings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. Hopefully They will send the correct size and in a timely manner. Thank you for your help Revdex.com.  [redacted]

3 leggings were in my mail box 11-09-16 without a receipt or invoice, which means according to their return policy I am unable to return them . So at this point I will be happy if they send me my 4th free pair of XL- Triangle leggings FOR FREE as advertised,when I placed the order.Because they...

did not send the 4th legging.

Hi Ms.[redacted], We are truly sorry about the inconvenience.  Upon tracking, seems like this parcel has been lost / stuck in transit. We truly apologize for the delay.  We will now send a request from our processing team for your order to be reshipped.You will receive an email...

confirmation when it’s on the way.Thank youLotus Leggings

Hi Ms [redacted], Again we would like to apologize for all the inconvenience. We have issued a store credit to your email [redacted]@hotmail.com . This is your code [redacted] . Please let us know if you have any question. Thank youLotus Leggings

Initial Business Response /* (1000, 16, 2016/11/22) */
We appologize for the inconvienience there was a mistake with our supplier we would like to reship you your merchandise, thank you for being part of the lotus family. If you have any questions please reach out to our [redacted]@lotusleggings.com...

and we will get back to you with an answer promptly within hours.

Revdex.com:
 Size XXL.

This what they have on their website. Expedited rate usually takes from 2 to 3 days. And they said the order would be shipped in max 5 days. It still haven't even been shipped.

Hi Ms [redacted] ,We are sorry to inform you that your order was already processed when you sent a cancellation request and it is no longer possible to make changes on your order. Upon checking your order it shows that it was already delivered.. If you still wish to return and have a refund we totally...

understand. We advise you to please take time to read our return/exchange policy here: https://lotusleggings.com/pages/refund-policy As mentioned in the policy, it is your responsibility to shoulder the return shipping. After sending the item/s back, please send us an email with the following information:Return Tracking #:Item/s returned:Item being exchanged for: (disregard if returning for refund) The return shipping address is:ATTN:Lotus Leggings Returns2216 Dunmore court, Highpoint, NC 27263If you need anything else, please do not hesitate to let us know.Thank you, Lotus Leggings

I ordered the white droid leggings and received the blue star wars leggings.  These images were sent to the company within an hour of them asking for proof of the error, received no further communication from them and these photos were sent to them on January 27th.  It's now March 20th and still nothing.

(The consumer indicated he/she DID NOT accept the response from the business.)
I placed my order on 12/4/16, and apparently based on the info above, Lotus Leggings didn't acknowledge my order or process it until 12/16/16... 12 days later. As of today 12/23/16 I still have not received a tracking number. Obviously having a holiday sale banner on your website and holiday gift marketing ads when you have no intention on actually processing or shipping the orders in time for Christmas is false advertising. I expect a full refund for the order I have not received in time for Christmas. A purchase made on 12/4 has no excuse for not showing up in time for Christmas. I finally received 1 generic response to my original email to Lotus Leggings and they failed to acknowledge my cancelation request. If my order has shipped I have no idea, but at this point its irrelevant as the gifts are needed tomorrow. Even this response above is generic and they do not take responsibility for failing at the one thing they are supposed to do.. send customers their orders in a timely fashion. Above it states.. they will work with me to resolve the problem ASAP?? Then please respond ASAP to the multiple emails I have already sent to the above mentioned email address.