Lotus Leggings

Attached is an email chain showing the promise of a refund.

Hi Ms [redacted], Again we would like to apologize for all the inconvenience. We have already sent a full refund. Sometimes it may take a few days before it appears in your account. You may check it with your bank. Thank you and again we apologize. Thank youLotus Leggings

Hello Ms [redacted] ,We apologize for the inconvenience. It seems like your order is stuck in transit. Please let us know how you would like this to be rectified. You may choose to have your order reshipped or refunded.Thank you for your patience.Kind regards.Lotus leggings

Hi Ms [redacted], We will be sending out a refund check via the mail, this is the name and the address we have on file is this this the correct recipient information of the refund?  [redacted]
[redacted]
[redacted]United States  Soon as we get a confirmation from you we can send it on out!  Thank you,Lotus Leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience..I will now request for a refund from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

We apoligize for the inconviencine, there were techinical errors with the supplier, you will recieve a partial refund for the issues you have had, thank you for being in the lotus family. If you have any questions please reach out to our [redacted]@lotusleggings.com and we will get back to you with an...

answer promptly within hours.

I am rejecting this response because:
I will never do business with this company again. It's been long enough now that I don't remember the exact details but basically after a few months I was told that my order was never shipped at all. Thankfully I was refunded my money but it sucked because I had purchased from this company for my wife on Christmas and she was very excited. It took them far too long to respond and I could never get much information out of them other than there were some delays with shipping or my item was never shipped at all.

I am rejecting this response because:
I am writing to you to let you know that I have not received a refund from Lotus Leggings within the 30 day period (actually since today is July 24th, it has been longer than 30 days) as they stated (not that I was expecting it granted their history). If you wish to reopen the complaint and pursue this further, please do so.   Sincerely, [redacted].

Initial Business Response /* (1000, 5, 2016/02/09) */
your order has been refunded a while ago. please reach out to support as we have no history of you communicating with us.
Initial Consumer Rebuttal /* (2000, 7, 2016/02/13) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)

I'll wait for reshipped... but I've heard this "stuck in transit " in Jan...

Hi Ms [redacted], Thank you for your response and we do apologize for the inconvenience. I have already requested a replacement for your leggings. A Tracking # will be sent to you in a few days. Thank youLotus Leggings

Hi  Here's the refund details, Miss [redacted] can call her bank and ask how long the refund will reflect to their card.   We refunded $43.18 USD on the Visa ending in [redacted].Transaction details from the payment gatewayOrder#[redacted]Card details[redacted]Refund ID [redacted]MessageThis transaction has been approvedAmount$43.18Refunded itemsGatewayAuthorize.netStatussuccessTyperefundCreatedJan 30, 2017, 10:53PMRefund reasonOrder not received

Hi [redacted],I will now request for a refund for your second order from our processing department.Please allow 3-5 banking days for the refund to reflect on your account.Thank you,Lotus Leggings Support

Hi Ms [redacted],We apologize for all the inconvenience.. We have refunded your account Here is your refund details: Order#[redacted]Card details[redacted]...

[redacted]Refunded byLotus LeggingsAuthorization key[redacted]MessageThis transaction has been approvedAmount$49.97Refunded items1 ? MECH LEGGINGS - XXLMCLEGNGS-2XL1 ? CHESHIRE CAT ATHLETIC LEGGINGS - XXLAF-pinnkchsr-51 ? HAUNTED HOUSE LEGGINGS - XL002-001-015-004GatewayAuthorize.netStatussuccessTyperefund Thank youLotus Leggings

Hi Ms [redacted],Thank you for contacting us and we do apologize for the inconvenience and the late response. May I know if this issue has been resolved already? If not please let us know. Again we apologize.All the bestLotus Leggings

Hi Ms [redacted], We apologize for all the inconvenience we have caused you. Upon checking I can see that your package was delivered November 3, 2016 according to the USPS website. Tracking # [redacted].  Please let us know if you have any questions. Again we apologize for the inconvenience. All the bestLotus Leggings

Hi, We apologize for the late response. We have already processed a refund for this customer. Refund details below:   Order#[redacted]Card details[redacted]MessageThis transaction has been approvedAmount$22.94Refunded items1 ? STAINED GLASS LEGGINGS - SLL-3191 ? STARRY NIGHT LEGGINGS - S001-001-049-001GatewayAuthorize.netStatussuccessTyperefundCreatedMar 27, 2017, 3:19PM Thank youLotus Leggings

I am rejecting this response because:
Hey there,   I need to reopen my complaint, ID [redacted]. I don't see a way to do that online. Here is what happened:   On March 2, I received this message from you and Lotus Leggings through your online portal: Hi Ms [redacted]   Thank you for contacting us and we apologize for the inconvenience. As mush as we would want to send your overnight or in 3 days we can't do that. There was some technical issues that resulted with the failed delivery of  your order. I know the wait was too long and we apologize for that. Would you like to wait for another 5-25 days for the items to be reshipped or a refund instead?   Lotus Leggings   However, on February 19 (ten days prior) I had a separate email from them stating this:  Hi [redacted],   Thank you for your patience!    This email is to confirm that your order has been canceled and successfully refunded to you. We apologize for any inconvenience this may have caused you, and we hope you’ll visit us again soon!    If you have any questions about your order, please reach out to us at this same email address.   Best Regards,   Lotus Leggings Customer Support   They had already "cancelled and refunded" my order way before they offered to re-send it in the March 2 message. Because companies often use the excuse of returns taking up to two weeks to show on a credit card (which is ridiculous), and because Lotus response times are so incredibly slow, I wanted to be sure I was well outside of that window before coming back to say definitively that the refund WAS NOT PROCESSED. They still owe me either a refund of $65.22 or the shipment that I originally ordered. (details below from your online portal)   Product/Service:          Leggings Model #:          None Provided Account #:      None Provided Order #:           [redacted] Purchase Price:            65.2200 Payment:         In Full Credit Card Disputed Amount:      65.2200   Please let me know what I need to do to continue pursuing this fraud. I really want my dealings with this sham of a company to be completely wrapped up.    Thanks a ton, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.  Thank you, Lotus Leggings, for shipping the item and providing a tracking number.

Hi Ms [redacted],Thank you for reaching out to us and we apologize for all the inconvenience this may have caused you. May I please have the return tracking # so we can request a refund from our processing team. I know you may have sent this to our support group and we do try to answer all inquiries...

on a timely manner however some messages get lost in the mail on rare occasions. Again we apologize. Thank youLotus Leggings