Lucine's Auto Sales and Leasing, Inc.

The customer was provided with an X code to order a new device

Complaint: ***
I am rejecting
this response because:The repaired phone arrived, missing my Verizon sim card, which I'm having to pay $to replace, and more scratches around the edges than it left with This has been nothing but a disappointing experience from the second I filed the first claim.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130451, and find that this resolution is satisfactory to me
Sincerely,
Trika ***

The customer was informed that the device they would be receiving was a Moto X rather than a Moto GWe will not be replacing the device as the customer is outside of our year manufacture warranty and the device has physical damageWe consider this resolved

There is no reason to replace this device, as the *** *** on the device can simply be replacedThe customer may purchase a new *** *** on www.motorola.com for $or the customer may send the device in and we would be happy to replace the *** *** for $

Contact Name and Title: ***
Contact Email: ***@motorola.com
We will be reaching out to the customer to resolve

Complaint:
I am rejecting this
response because: As previously stated, this is advertisingI expect more from a company of this stature*** has certainly brought the Motorola name downNot only are the phones no longer made in America, but there cuatomer service has gone out the window as wellI'll never buy another device from them againIs there some new law that everyone must use whatever version of Android that our phone manufacturers and/or service providers tell us to? Imagine if Microsoft started forcibly upgrading their customers' version of WindowsSounds ridiculous, right? Dystopia is among us and *** is leading the way.Sincerely,
Kaylynn ***

This issue has been resolved Thank you.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11087985, and find that this resolution is satisfactory to me
Sincerely,
Justin ***

The customers device was delivered today via FedEx tracking number ***

We would be happy to assist the customer with the issues they are having with their devicesWe do recommend the customer goes through trouble shooting with our technicians to determine what is causing the charging issuesIt could possibly be a defective chargerWe do recommend the customer tries
another charger to see if the same issues occurBecause we have repair/replacement options available a refund is not an optionIf the customer wishes to go through trouble shooting they may reach out to customer service at 800-***-*** and ask to speak with Level technical support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11140275, and find that this resolution is satisfactoryto meI will be repairing the device for its final time and pawning it at a local electronics store, it is clearly Understood that motorola stands by the money they consistently force you to spend to maintain they're merchandise and its not worth it to advise a big company ex iden phone user that they're name has thus been tarnished for me, I will never purchase a Motorola accessory for as long as I live...And will share the results with my family, Friends, and peers
Sincerely,
Juan ***

Initial Business Response /* (1000, 14, 2015/06/15) */
Motorola Solutions, Inc(MSI) is in receipt of your letter dated June 1, concerning this complaint related to a baby monitor productAs noted in previous responses to notices received by MSI from Revdex.com, Motorola Solutions does not make
cell phones, cable set top boxes, baby monitors or most any other sort of personal consumer deviceTherefore, MSI plans to take no action concerning this matter
By way of background, more than years ago, in January Motorola, Incsplit into separate, independent companies - MSI (which makes police and fire 2-way radios) and Motorola Mobility, Inc(MMI) (which makes consumer products like cell phones and cable set top boxes)MMI was subsequently purchased by GoogleGoogle later sold the cell phone business to LenovoIt is understand that MMI is now located in the Chicago Merchandise MartThis claim most likely should be directed to the attention of MMI
Final Business Response /* (1000, 20, 2015/06/15) */
Contact Name and Title:***
Contact Email:***
Motorola Mobility does not manufacture or support baby monitorsMotorola Mobility handles cell phones and cell phone accessoriesWe have directed the customer's complaint to the appropriate entity and they will be reaching out to the customer to offer assistance in resolving the customer's concern

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Orlando ***

Initial Business Response /* (1000, 5, 2015/07/14) */
Contact Name and Title:***
Contact Email:***
We will be reaching out to the customer to resolve

Revdex.com:YOU DON'T EVEN CARE TO OFFER AN APOLOGY? PLEASE UNDERSTAND YOU AND YOUR CUSTOMER SERVICE REPRESENTATIVES ARE ABYSMAL AND THAT I WASTED MANY
HOURS CALLING AND PUTTING TRUST IN YOUR COMPANY TO DO THE RIGHT THING UNDERSTAND THAT THAT TRUST IS GONE AND I WILL NEVER BUY YOUR PRODUCTS AND WILL NEVER RECOMMEND YOUR PRODUCTS TO FRIENDS AND FAMILY THERE IS NOTHING WORSE THAN A CUSTOMER SERVICE REP SAYING'TRUST ME, WE'LL TAKE CARE OF IT' ONLY FOR THEM TO DO NOTHING ABSOLUTELY AWFUL.I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
If you say this is the correct device, then what color is it, you guys do switch and bait its clear you guys can switch anything in the warehouse and try to convince anyone to believe it, your company is lying to consumersI will make sure Verizon wireless is anywhere what you guys do to there members
Sincerely,
*** Hornick

the business has contacted me, we have yet to come toand agreement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: receipt or proof of purchase is not availableThis was given as a giftI offered to return the device so that Motorolla can interrogate the device to validate authenticity.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11134907, and find that this resolution is satisfactory to me
Sincerely,
John ***

We are waiting for the customer to provide their proof of purchase