Lucine's Auto Sales and Leasing, Inc.

Complaint:
I am rejecting this response because: I cannot accept until I have my gb Moto X Phone in hand as well as a refund for being double charged for a deductible for $on
9/and 12/ Additionally they also charged me on 2/for $ Once everything is refunded and I have a phone in my procession I will accept the response
Sincerely,
Debra ***

Complaint:
I am rejecting this response because: I have not receive a replacement as of yetI will not accept until I receive the watch and in fact working
Sincerely,
Debra ***

Complaint: ***
I am rejecting this response because: when I originally e-mailed to pay and order a new screen protector I was told I HAD to go through this process because it was covered under warrantythe screen broke when I accidentally dropped my phone which the case was supposed to protectI guess I just cant understand why a million dollar business is putting up so much fuss over $I would think you would have wanted a satisfied customer and I am not one of themI would suggest to all consumers of the motorla business that you do not live up to your warranties and when you make a complaint they better be ready to get the run around and call numerous numbers to get through to motorola but be prepared: motorola may make every excuse in the world NOT to help you; no matter how inexpensive the problem is
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/08/21) */
Contact Name and Title:***
Contact Email: ***@motorola.com
The customers order is delayed due to items being out of stockThe order is expected to ship between 8/and 9/We are unable to cancel the order as it has been sent to our
warehouse to be manufacturedWhen a customer places an order on our website they have a hour window to cancel an order, this information is provided to them when they get their order confirmation emailWe are unable to cancel this orderIf the customer does not wish to keep it they may contact us when they receive to setup a return
Initial Consumer Rebuttal /* (2000, 7, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
An update on this case
The phone has been received todayThank you very much for the fast shippingIt is appreciated!

Complaint: ***
I am rejecting this response because:I still have not received phone for manufacturer defect
Sincerely,
David ***

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***s they have received proof of purchase and will forward it to the corporate office but no one has guaranteed me a refund

Our warranty states that repairs made through non Motorola service centers voids the manufacture warrantyTherefore, when the customer took their device to RX Tech and they fixed the port this voided the customers warrantyWe are not in the position to repair/replace the customers device and
consider this resolvedBelow is a link to our warranty. https://help.motorola.com/hc/apps/settings/legal/global/en-us/index.html?t=***

Complaint: ***
I am rejecting this response because: I have
paid enough for a device that has been nothing but problemsEven though the $is only a hold I feel this is still unacceptable for something that should be workingThe refurbished devices I'm receiving isn't fixing the problem.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I'm curious why after all this time, I am finally being referred to LsupportI've spent hours I the phone with Land after specifically asking for L3, they finally let me speak with L2. Lasked that I call them back when the phone is malfunctioning to better troubleshoot the problem It may take a week for this to happenWhen it does I'll be sure to call.
Sincerely, *** ***
*** ***

Initial Business Response /* (1001, 14, 2015/06/15) */
Motorola Solutions, Inc(MSI) is in receipt of your letter dated June 5, concerning this complaint related to a cell phoneAs noted in previous responses to notices received by MSI from Revdex.com, Motorola Solutions does not make cell phones,
cable set top boxes, baby monitors or most any other sort of personal consumer deviceTherefore, MSI plans to take no action concerning this matter
By way of background, more than years ago, in January Motorola, Incsplit into separate, independent companies - MSI (which makes police and fire 2-way radios) and Motorola Mobility, Inc(MMI) (which makes consumer products like cell phones and cable set top boxes)MMI was subsequently purchased by GoogleGoogle later sold the cell phone business to LenovoIt is understand that MMI is now located in the Chicago Merchandise MartThis claim most likely should be directed to the attention of MMI
Initial Consumer Rebuttal /* (3000, 22, 2015/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
100% lieI did trouble shoot it with some person from India they were as knowledgeable about phones as a kindergartenerThey had such bad English we could not communicate wellThis was as much support as motorola was willing to offerThey were not willing to accept photographic evidenceThey never offered onshore helpThey never offered inperson helpThey never offered a replavementThey never offered helpThey never offered a solution, and they never offered a replacementThis is 100% a lie, you should be ashamed
Final Consumer Response /* (4200, 28, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Motorola is having me trouble shoot silly things, they have me repeating the same trouble shotting steps over and over, they are deliberately wasting my timeThe tech support agent working with me (first person in the whole company that speaks English) wants to "research" this moreI haven't heard backI doubt Motorola *** come throughThis issue seems to be intentionalAs requested before, I shall reitterate: this issue is caused by Motorola, a replacement phone *** NOT helpI am in need of a phone that is either not capable of Motorola spying or does not bear their nameI purchased this phone under terms and conditions that this wouldn't happenMotorola has broken those T&CsAs such I should return the phone, in favor of a company that respects me
Final Business Response /* (4000, 31, 2015/06/29) */
Contact Name and Title:***
Contact Email: ***@motorola.com
We are honoring the customer's warrantyOur warranty states that we *** repair or replace the device with an equivalent deviceWe have offered to replace the customer's device with a like for like device which is equivalent to his original deviceWe are not in the position to refund they customer as they are outside of our return time (days, 3o days for California)

(The consumer indicated he/she DID NOT accept the response from the business.)
This has truly been an awful experienceI lost my receipt from *** so I contacted *** *** to verify with Motorola that I purchased my phoneThe customer service rep was furious because she said that so many customers have been having issues with this manufactureShe also mentioned that I don't need to provide a receipt because I have a year warrantyThey are responsible for replacing/handling my claim
Eventually I had *** pull up a copy of my receiptMotorola just told me that my receipt is invalid which is absolutely amazing to meI have literally done EVERYTHING that I have been asked to doThis company has taken my phone, not replaced it and is refusing to refund my money
Thanks for reading this and searching for solutions
--*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11130451, and find that this resolution is satisfactory to me
Sincerely,
Trika ***

Complaint:
I am rejecting this response because:The device has now shipped out after nearly two weeksWell over the promised day ship timeI have not received any compensation for this breach of contract.
Sincerely,
Nathan ***

This is resolvedThe customer's device was returned to them under *** tracking number *** and delivered on 11/

The customer's device has cosmetic damage which is not covered under our year manufacture warrantyWe would be happy to replace the deviceHowever, the customer will have to pay the physical damage fee in order to receive a replacementIf the customer does not wish to proceed we consider this
resolved

I have already personally spoken with this customer in regards to this same complaint The customer contacted us on 12/and her device was submitted for our repair and return program The reason for submission was that the phone would not charge When we received the device in
our warehouse the device had part of a charger melted into and adhered to the charging port The customer admitted that she had used a non Motorola brand charger to charge her device and that is when this damage occurred The portion of the charger which is melted to the customer's 3rd Generation Moto * is not a Motorola charger The manufacturer warranty states that only Motorola brand accessories should be used with Motorola devices, as if damage occurs from use with a non Motorola brand accessory, the device or damage will not be covered under the manufacturer warranty The damage to the charging port of the customer's device is considered to be external physical abuse and this is not covered under the manufacturer warranty The manufacturer warranty can be located at https://motorola-global-portal.custhelp.com/euf/assets/downloads/MOTOROLA%20MOBI...⇄ Since the customer used a non Motorola brand accessory and caused damage to her device we are not in the position to replace her device nor provide her with a refund Motorola considers this matter resolved

A return was setup for the customerThe customer has returned the order via FedEx tracking number and it is expected to be delivered to us todayOnce we receive it the customers refund will process within 7-business days

The customer was provided with an X code to order a new device

Complaint: ***
I am rejecting
this response because:The repaired phone arrived, missing my Verizon sim card, which I'm having to pay $to replace, and more scratches around the edges than it left with This has been nothing but a disappointing experience from the second I filed the first claim.
Sincerely,
*** ***

Our warranty states that we will replace the device like for like unless parts/devices are unavailableParts/devices for the Moto X are not availableTherefore, our warranty states we will replace with an equivalent productThe Nexus that is not only equivalent to the Moto X but also an upgradeWe have replaced the customers device under our warranty termsTherefore, we consider this resolved