Lumen Technologies

I renewed my service for 35 dollars a month for internet. I received my first bill and it was 65 dollars. I called centurylink and disputed the bill due to the new promotion was for 35 dollars a month for a year. They fixed the bill and I paid the 35 dollars for the internet. The next bill came and it was for 70 dollars. I called them again and asked why this issue kept coming up. The centurylink employee said we have you a credit and that was all they could do. I advised him that the bill was suppose to be for 35 dollars. They said that’s not what it will be. I told them the reason I renewed was because of the promotion price for 35 dollars. He was rude and said there was nothing he could do. I told him fine then I’m not going to stay with centurylink. He told me fine I’ll charge your account 140 dollars to cancel. In which he did in the auto payment I had set up. I contacted my bank and said I never authorized this transaction. Now fast forward 2 Years I got a bill for collections of 140 dollars from centurylink. I never signed a contract and if I did, I would have shown them my bill should have been for the 35 dollars a month. It truly was a horrible experience that is now going to potentially hurt my credit. I’m in the process of buying a house, in which I do not need this on my credit. Also, I was lied to by this company and if I cancelled on my end for no reason then I would understand. But due to them lying to me, and me never signing a contract. I can’t believe they are still attempting to make me pay for something that was their fault!

Starting on or around the week of January 10th 2018, my Century Link service went down. I had no internet for a few days. Century Link sent troubleshooters out and nobody fixed the problem. Finally they said my router was bad so they sent me a new router and billed me $107.95. The new router didn't fix the problem, but they sent another technician out who fixed it after 2 weeks. I spoke with Katie at Century Link on Jan 30th and she gave me a return authorization number of *** and sent me a return label. I sent it in. UPS gave me a tracking number of ***. Meantime, they automatically deducted $107.95 from my bank account. I've spoken with numerous billing people and none of them has stopped the charged or credited it with my account. None of them have cured the issue. The last one I spoke with was Adrien on 2/20/2018. He said the router was received and I would receive a credit on my next bill. Well, I received their bill today and they have completely ignored the $107.95 that they owe me and are prepared to removed $40.00 again on 3/23 for the bill, rather than reduce the credit on my account. It is so frustrating to deal with these billing people at Century Link. Some have completely missed the mark and others say they will do something and still do nothing.

I have asked century link in writing and over the phone for the past 2 months to disconnect my service, end my account and they have failed to do so. They continue to send me a bill, now over 300.00. I requested my account be discontinued in January 2018. I've received a confirmation number from the representative and have screen shots of the email correspondence. I want my account disconnected and my account balance corrected. My last bill should only be 1 month of service I owe. I don't wish to continue my service with this company due to the amount of their products and foremost their customer service.

I had this service for 2 years+ and upon my canceled request I was told I would have to pay an early termination fee. I have called and spent many hours and several attempts to resolve as to why I was charged this fee when I clearly had the service per the "so called contract". I also was charged unexplained miscellaneous and increased monthly charges in which I had to constantly call to have my bill reduced without luck. This is a bogus claim and a scam!!

We are being charged $40 for 5mps for internet but they offer 40-80mps on their website for $45? How is this legal??? This is the son of the bill holder.

I had cancelled internet service with Century Link as of Dec 8, 2016, and spoken with representatives on two follow up occasions because the company keeps sending me a “disconnection notice” and bill every three months. I have since moved and have received a bill that was forwarded to my new address. The tech department has twice verified that the internet service had not been used since Nov 30, 2016. My fear is that the company is going to put this against my credit, as they tell me it’s taken care of, but yet 3 months later I receive another bill. This is scamming me as a consumer and entrapment of my credit credibility. I tried calling again today, and all they do is transfer me to another department, where they have me repeat my information, explain my situation, and transfer me on to someone else. Calling has resolved nothing.

Century Link sent me an email today. They said my bill was late. I don't have a paperless account. I am billed via paper. This is the second time this has happened to me. They kept me on the phone for 1.5 hours. They said they would take care of the problem by transferring me to the right person.

But they continued to send me to another person in billing who wouldn't respond to the fact that the didn't send me a bill in the first place.

My credit history is stellar. I pay NO bills late. I just read this happens frequently with Century Link. So I need to find a different computer carrier.

I WILL NOT PAY THE $9.00. PLEASE REPORT THIS BECAUSE CENTURY LINK IS ROBBING PEOPLE AND SHOULD BE FORCED OUT OF BUSINESS.

PLEASE HELP ME. I have plenty of money in my account and definitely would have paid them had I received my bill. This is stressful, to spend what is now two hours on something that never should have happened in the first place.

Absolutely horrible service. Prices were recently raised by $5 and our Internet has only gotten slower. Any attempts to call them and ask to send a tech, WHO ARE EXACTLY1 1/2 MILES FROM OUR HOME, is dodged with a "we can connect you to a tech" just to wait on hold for up to an hour before we just hang up. They have on numerous occasions given us false numbers. Our speed is deplorable. I don't know how CenturyLink is surviving. I just wish we could get ***, but the line runs about 200 yards from our house...

I called to cancel my service and was offered faster service for $50 per month for life with no installation fee. The company sent me an order confirmation several weeks later with different terms, and I immediately tried calling and after multiple disconnects I sent an e-mail to the company. Their response (attached) was completely inadequate. I tried calling and on-line chat again, but their on-line chat was not available due to high volume. Their customer service is understaffed and inadequate, and I am furious with the bait and switch tactic they are attempting on pricing. If I can ever get through to customer service, I intend to cancel the service.

Here is the text of my 3/5/18 message to CenturyLink:
"You are close to losing a customer! I called to cancel my DSL internet service on
2/23/2018 and was offered an upgrade to 5/60 for $50 per month for life with no installation
fee by the CenturyLink representative (Faith in Iowa). I received an order confirmation today in
the mail showing a $60 installation fee with a price of $55 per month. Furthermore, when I
looked on-line, I see you are offering the 5/60 for $45 a month for life. I have tried to call
customer service twice today to try to discuss this. The first time I was on hold for over 15
minutes and when the call went through to a representative I was immediately hung up on
without a word spoken (possibly an honest mistake, but darn inconvenient). After 13 minutes
on hold the second time, I spoke with Lanette and was again disconnected after verifying my
account and just beginning to explain the problem. Lanette took my phone number in case we
were disconnected, but she has not called me back. This is BAD, BAD! If you want to keep
me as a customer I need the monthly price ($50) with no installation fee as promised, or the
current promotional rate. Also on 2/23/18, the representative, Faith, promised to unbundle my
DIrectTV service, but my most current bill still has DirectTV charges. DirectTV should no
longer be billed by CenturyLink (in fact, I reached a new agreement with DirectTV so the
charges on the CenturyLink bill are not even correct). I am cancelling my auto pay and will not
pay any additional charges from Century Link until this is fixed. I am very frustrated with the
long hold times and repeated disconnects from Customer Service, and I feel like you are
trying to pull a bait and switch on the pricing. I hope you can resolve these issues and restore
my trust in CenturyLink. To be crystal clear, this is what I need done: 1. Starting on 2/23, my
monthly internet charges should be $50 per month with no installation fee, OR, $45 per month
with the $60 installation fee (the current on-line promotion). 2. Starting on 2/23, there should
be NO DirectTV charges on my CenturyLink bill. I will reinstate my auto-pay when I see these
changes made."

And here was their response on 3/8/18:

Hello *** Thank you for emailing CenturyLink regarding pricing. Unfortunately, you will need to speak
to the business office on pricing. The order was placed for $60 mbps but with the modem
lease the price is $65.00 before taxes and any discounts call 18002441111 option 3 for
clarity. Our apologies. As far a Directv it takes 1-2 bill cycles for it to unbundle.
Thank you for choosing CenturyLink. Have a great day!
Sincerely,
Nicole K.
CenturyLink

Century Link failed to tell me that service in my area is extremely poor for running the internet, before coming out to install. I have sent back the modem and called to cancel on 2/21, however they are still billing me for service that was usable.

For a number of months we experienced substandard speeds on our internet line. The contract specified a specific speed that was not being reached. In contravention of an assurance of discontinuance (https://www.Revdex.com.org/globalassets/local-Revdex.coms/denver-co-33/media/mi...⇄ the company did not investigate the poor service.

After a request for a termination of contract, Centurylink did not provide a cost based list of termination charges but requested full payment of all remaining charges.

After we suggested that we would be pressing a Revdex.com and FCC complaints, Centrulink agreed to a change in the contract that would significantly increase our speeds with the payment of a small additional monthly fee.

After two weeks of non-responsiveness Centurulink provided us with an amended contract with the correct internet speed but failed to include our existing phone system. When that was noted, the company provided an amended contract that included the phones but reduced the internet speed. They failed to point that out in their submission to us and the internet speed was not clearly stated.

I called CenturyLink on 2/14/18 to cancel my PrismTV, since my contract was up. The representative offered me a bundle with high speed internet and DirectTV service for 24 months. I was told that the promotion price was for the full 24 months of the contract. I specifically asked about this and told the representative that I did not want a service where the price would change at the 13 month mark and I'd have to call to see if I could have it reduced for the remaining time. The representative reassured me that the price was for the full 24 months and that the only thing that would change at the 13 month mark was an increase of a few dollars in taxes. I was also told that my internet speed would be changed from 40mbps to 100mbps. I was told the price for the DirectTV would be $57 a month and the price for life for the internet would be $65. I agreed that this was fine, again, as long as the promotional price for the television service was for the full 24 months. The representative also told me that I would have to call a different number to cancel my PrismTV. I called back after I got off the phone with him and talked to a representative names Shirley, so told me that I didn't need to call back and the representative that I had spoken with wrong in telling me that; he could have discontinue my PrismTV service as well. Shirley put in the request to cancel the PrismTV, she also ensured the change in my internet speed that was offered. I then had my husband call back a couple days later to verify the information regarding the only price change at 13 months being the taxes, he as well was told that this was the case.

We had our DirectTV service installed on 2/18/18. I received notification from DirectTV that showed the promotional price was only for 12 of the 24 months. I called CenturyLink today (3/8/18) to find out why DirectTV was saying that I only have a promotion for 12 months and not the full 24 months, which is what CenturyLink told me and I agreed to. Although I cannot be 100% sure, I am pretty sure the representative I talked with first today was the same person that set me up with the promotion, based on his accent and voice. When I questioned the situation he told me that I would have to call DirectTV. I received an order confirmation from CenturyLink that specifically says that if there is a billing issue to call CenturyLink and only to call DirectTV if there is a service issue. I told this to the representative and he argued with me about it. I then asked to speak with his manager. He put me on hold and ended the call.

I called back and talked to Scott, a different representative. He informed me that the representative that had helped me on 2/14/18 was not correct in telling me the promotion was good for the full 24 months and that I'd have to call DirectTV at 12 months to see if they could offer me a reduction in price for the remaining time. I also asked why my account showed that my internet speed had not changed, which was also part of my previous agreement. Scott did help me to get this service ordered. I told him that I had not agreed to the DirectTV promotion for only 12 months and that is specifically told the initial representative on 2/14/18 that I did not want to sign up for a service where the promotion is not the full amount of the contract, and that by my husband and myself were reassured on separate phone calls that the promotion was 24 months. I told him I did not want this service and it wasn't what I agreed to. Scott told me that since it was already installed that I was committed to the 24 month contract. Scott said he would research the order and pass on a complaint to the original representative's manager.

I was lied to about the services I was agreeing to and scammed into signing up for something I specifically said I was not interested in. Then on top of all of that not only am I stuck in a two year contract where my price will double if I don't call at 13 months but they did not change my service like I requested and was told my two people had been ordered.

CenturyLink is lying to their customers to make money and then when confronted on it are rude and basically say "well you have the equipment, so you have to keep the contract for two years." This is not what I agreed to.

I ordered a business line and an 800 number from Century Link on 2/15/18. I was told my the sales person that as a returning customer, they had a special...2 free months and free installation. I got a bill two weeks later for 48.68. The bill totaled 107.33 charges, with 58.65 credit. I called to get the bill straightened out and was told that they don't have a special like the one I was sold. I was on hold for an hour and told them to cancel this service since they violated the contract. The line was disconnected on 2/17/18. I contacted Comcast and signed an agreement later that day. Comcast couldn't pull over my number because they had already disconnected it. I called Century back and asked if they could put the number back online so Comcast could pull it over. The agent helped me out and put the line on active status. I was going to just pay the $48.68 bill and move on, but on 3/8/18 I received another Century Link bill for $106.84. This was not even attached to the account of my old bill, but had a new account number. It was for the service to activate my line so Comcast could pull it over. I called 3/8/18 to get to the bottom of the billing. I got 2 people and then a supervisor - Charlie, employee 113119. This guy was more rude than the others that I talked with. He said the new bill was for reactivating the line so Comcast could pull my number over. I told him they were missing the point. I was sold a service that promised 2 free months and mo installation fee. I don't believe there was an installation charge on either bill. He said he could see who sold me the services. I had been told all along that that it would take too much time to determine that. The calls are also recorded. If they would get the recording, they would see that I am not lying about the terms of the service. Charlie said the bills were correct. $155.48 for a two month free service that I had for 2 weeks. This company is unethical, unprofessional, and dishonest. First bill account number: ***. 2nd bill account number:

Before calling my wife in the Philippines I called CenturyLink on two separate occasions asking if I had International long-distance and I was told that I did and I was assured that there would be no additional charges to my account for making phone calls overseas

The reason that I called on two separate occasions is because I wanted to be absolutely sure both times I was assured that there would be no additional charges

But when I came back from the Philippines my first phone bill from CenturyLink was over $900 which was taken directly out of my account because I have automatic payment setup for the usual 85 to $90 a month payment

When I called CenturyLink to talk to them it took a few different people before I was able to talk to somebody about getting a credit back and at first they did not want to give me the money back into my checking account they just wanted to give me a credit so that my next bill or future bill would have been paid for using the in store credit

I could understand this if this would have been $100 or even $200 but for $900 I felt like this was ridiculous

After more conversation they agreed to return the money to my account

But because the billing cycle the following month I received a bill for a large amount as well right now I cannot remember what it was

So they took that money away from the amount that they were going to return and then returned to my checking account $499.31

After several more phone calls and being transferred several times to several different people each time this still went unresolved

I have sense cancelled my account and waited for the final bill which I received a month ago

But still today they owe me somewhere around $400 which has not been returned to my account

The reason I do not have an exact number is because every time I called there it got more confusing the more I called and the more people I talk to the more confusing it got but the bottom line is they took $943.41 out of my account and have only returned 499 of it

I cannot believe they can even take that amount of money out of your account without contacting you first

To me they stoled from me

And what I had to go through in order to get only half of the money back was absolutely absurd!!!!!

If you read this before becoming a customer of CenturyLink I would strongly advise against it

This is very unfortunate because for a while whenever I had an issue there customer service was good and the people that I talk to you we're good but for some reason with this situation it went South really fast I don't know if it's new management or new leadership or what but this was ridiculous

And then to top it off the first lady that I talk to about giving me a credit back acted like she was doing me some kind of favor by being able to do it and then tried to sell me different products on top of it I was appalled

And actually it happened more than once out of all the people that I was trying to call to resolve this problem they kept trying to sell me different products unbelievable

This company is absolutely horrible. If their was another company on this town I would change..dealing with incompetent customer service people. I have called numerous times for the past 3 years about our service, there is a humming noise on our line and is very annoying. Called CENTURY LINK AND I WAS TOLD THAT A TECH EOULD BE OUT. THEY CAME TO THE BOX BUT NOT TO MY HOUSE..I WAS ASKED TO BE HOME WHEN TECH ARRIVE..I STAYED HOME ALL DAY FOR WHAT? ALL DAY!!! I also was put on the price for life about a month ago and all my features are not working now, spoke to a representative and told me it would take up to an hour to regain my features, went to make a call and no ringtone, sooooooo I had to CALL AGAIN, spoke to another person & told me that the last person didn't push it thru..she made sure that it was going to be fixed...well....hours later STILL NO SERVICE!!! if I had cell phone service I wouldn't have this problem..pay bills & poor service. CENTURY LINK DOESN'T DESERVE A "B" THEY GET AN "F" FROM ME! I HAD TO GIVE AT LEAST 1 STAR BECAUSE IT FORCE ME TO...I AM SICK & TIRED OF DEALING WITH BEING ON THE PHONE TODAY'S CALL WAS 45 MINUTES TOTAL! THE TIME BEFORE WAS JUST AS LONG..SUCH POOR SERVICE & POOR QUALITY (LIKE CABLE) DON'T GET "BANG FOR YOUR BUCK".......on senior income

Biggest rip off company I've ever dealt with, I've been a steady customer for 2 years paying 59.00 a month every month then I call them to see if they can give me a better deal they finally gave me a $19.99 a month for being a loyal customer. Im happy in about 3 months I checked my bank account and they were charging me 54.00 every month, so I told them what about the 19.99 you promised me? I also had to talk to 5 different agents everytime, I would give my name address account number. One time I spent close to 2 hours on the phone with them not kidding. So they agree to give me a $90.00 credit because finally they found their mistake. So once again Im happy I go about my work. A month later they shut off my internet and I get the promt on my screen saying internet suspended because of non payment. So I call them up and want to find out what's going on and why my internet was disconnected, they tell me that my internet was still alive and active. "Of course this once again was after talking to 5 different agents and giving my info name address account number everytime". So then they tell me I owe them $144.00 and my service is not suspended. I asked them why I was shut off and they raised the price, basically they said they're done with any promotions and insist my service hasn't been shut off. I finally told them I don't want you're services no more and call me when you want to honor your word.
Just save yourself from all the headaches and bad business they are unprofessional scammers, I probably can't do anything to stop Americans largest internet company from using them but if I can convince 1 or 2 people from getting Centurylink Im happy. Really the worst worst liars very unprofessional and scam artist.

I'd like to say, I'll go ahead and be number 1174 on the negative review band wagon. I've had Century Link internet for almost 3 years now and had nothing but CRAPPY SERVICE. But, I was looking for what I thought would be a cheaper deal for cable, I was stupid enough to call them. I got a man by the name of 'Helder' who quoted me $50/mo + my internet per mo. for the 1st year only and then it would go to $105. This was 230 channels that was to include the OUTDOOR CHANNEL AND SPORTSMAN CHANNEL. He kept trying to sell me on the SPORTS TICKET CHANNEL AND THE 3 MOS OF FREE PREMIUM MOVIE CHANNELS. What he DIDN'T say was that unless you call BEFORE THE 3 MOS ARE UP, YOU GET A PREMIUM BILL TO GO ALONG WITH THOSE PREMIUM CHANNELS. Not only did he lie about the bill, the OUTDOOR CHANNEL WAS NOT INCLUDED WITH THIS PACKAGE. HE OBVIOUSLY WANTED THE COMMISSION TO SIGN ME UP BY LYING TO ME! They also do not tell you that unless you pay $7.99/mo insurance you get to pay $99 for the repair guy to just pull up to your house. That's even if all you need is a replaced remote!! So, he tells me that it's $50/ mo, When really it's $62.49 + my internet. HUGE LIE!! I sent numerous emails regarding his underhanded tactics with the billing, telling me there's channels that there are not, not telling me you had to cancel the SPORTS TICKET BEFORE THE SEASON ENDED AND THE PREMIUM MOVIE CHANNELS, the insurance deal, and the fact that EACH PERSON YOU TALK TO AT THIS COMPANY TELLS YOU SOME DIFFERENT INFORMATION, NOTHING IS CONSISTENT EXCEPT THE INCONSISTENCIES! Then I get 'Wil B.' with the escalation dept. who says "I'll pull the phone conversation with you and 'Helder'. He NEVER GETS BACK TO ME...finally I contact him AGAIN TO HAVE HIM LIE ALSO AND SAY THAT 'HELDER' SAID THE MONTHY PAYMENT WOULD BE $60 FOR THE FIRST YEAR AND THEN $117 THE SECOND YEAR. WT?????WHERE THE *** DID THAT COME FROM?? NEVER WERE THOSE FIGURES EVER MENTIONED. BASICALLY, DO NOT DO BUSINESS WITH CENTURY LINK! Write down EVERY person you talk with, the date, and the conversation or record it to cover your ***. I did have great notes (I'm a nurse, we know how to document) I wrote these goings on to them and get more lies and no where. So, I write to the cable company and they finally do something about Century Link's many down falls. And they will be looking into the issues with Century Link's tactics to lure unsuspecting possible customers in to their trap. I WOULD GIVE THEM A ZERO RATING IF I COULD BUT THERE ISN'T THAT OPTION. I WILL NOT FILE A FORMAL COMPLAINT TO GIVE THEM THE OPPORTUNITY TO CONTINUE TO LIE. I'VE ALSO HEARD FROM THE 2 INSTALLATION PEOPLE I'VE DEALT WITH IS THAT THEY ARE CRAPPY TO WORK FOR AND THEY ONLY CARE ABOUT THE CUSTOMER'S MONEY, NOT THE CUSTOMER. UH, REALLY?? THAT'S OBVIOUS!! AVOID AT ALL COSTS! WHEN THIS SUBSCRIPTION IS UP I'M SOOOOO DONE!!!!!

BUYER BEWARE!!!
I was with *** for 7 years and just switched to Century Link. I switched for better pricing and a faster speed. BEWARE!!! Customer service is terrible. Very shady business practice. I now sit with a HUGE bill. On several attempts to resolve this... to no avail. I will be canceling and going back to ***. As a business owner I REFUSE TO CONDONE ABUSIVE BEHAVIOR AND PAY FOR BAD SERVICE. My bill is now higher then ***. I am disappointed in Century Link and will worn everyone I know. Get it together! Began recording ALL your calls. Not JUST when it's beneficial to you. Complete Fail! (Linda Emp. 92736) worst customer service. Should be fired!

For over a month our internet has not been working properly and since my partner works from home, this is hurting her career and our family. I have lost track of how many times I have called, only to be told that they know it isn’t working, they can see the errors, and they will not send anyone to fix it because they cannot support the number of customers they have in the area. So they are taking our money, not providing the service and telling us that there is nothing that they will do about it. As of today’s phone call, they said it could be months or longer before they send anyone to our area and that there isn’t anything that the company plans to do in the meantime. I pay for a premium service that so have not been receiving and they have been stealing my money.

I changed the address of service for my Centurylink account in November, 2017. I was not informed that, in so doing, I was actually initiating a new 1-year service contract with Centurylink/Prism. Due to dissatisfaction in other Centurylink business practices, I changed to another provider and terminated my TV/Prism services with Centurylink on January 31, 2018. Although I continue to be a Centurylink customer through our internet connectivity, Prism has billed us $200 in an early cancellation fee of a contract for service that I had no idea I had entered into in November.

Who is Centurylink? Who is Prism? Are they the same company? Am I in two separate contracts? I only receive one monthly statement, from Centurylink. So why am I being billed for an early cancellation fee, when I am still a customer?