Lumen Technologies

Terrible customer service and internet/phone service provider. I did not have any service from Hurricane Irma, September to January 2018 (I received a email the service was restored even though I had cancelled). I cancelled the service on December 18, 2017 and refused to pay for services not provided. They are still charging for one month, I should of had a credit from September until I disconnected service, not a bill. I disputed the charge on my credit card as I had auto payments.

This company advertised no contract but that is false. Stay away from this company

Ordered internet package and immediately called to return due to no phone line. Followed all instructions for return, used shipping label provided by centurylink and dropped off at ups. Seven moths later, I received a bill from collections stating I owed for the modem. I was told by centurylink that I need a tracking #, called ups 3 times, but ups can not find it after 7 months. I asked if there was any other way that I could prove that I sent the modem and said no. Despite many calls, Centurylink is unwilling to help me with this matter. The truly disappointing part is that I was considering using them as my internet provider because I still do not have internet. Upon asking around I encountered 2 other people who had this exact experience. This business is unwilling to admit that they have an issue on their end with the returned modems and instead pit it on the customer. This business stole $100 from me and lost a customer for life.

When we lost Internet service a few months ago, we called our provider, Century Link, but were told we'd need to sign up for @Ease Advanced service before we'd get help with changing our password. We were told we could cancel any time. The service costs $15/month, and we decided to cancel it last week. During my husband's call to Customer Service to cancel @Ease, he was transferred several times and then told to use the Century Link website. The website had no way we could find to do that, and the Chat service did not respond. My husband then emailed the company, and after several days, received the reply that he had to call a certain phone number(). After waiting on hold for 20 minutes, a man named Joe asked my husband many questions and then transferred him to another department, where he waited another 15-20 minutes on hold. Finally, a man named Brandon said he could cancel the service but wanted us to sign up for a new "special rate" the company was promoting. Exasperated by this time, my husband said no thank you to the special offer, but Brandon very aggressively tried to persuade him to accept it. My husband said no to the offer eight times, and repeatedly asked, finally pleaded with Brandon to just cancel the @Ease service; Brandon continued to talk only about the special offer. When I suggested we'd contact the Revdex.com, Brandon finally agreed to stop pushing the special offer, but he nevertheless tried several more times, and then asked my husband why, if he wanted no special offer, did he call the Customer Loyalty Dept. My husband's call had been transferred there; he was not even aware he'd been transferred to the Customer Loyalty Dept. until Brandon, in an annoyed tone, mentioned it. When my husband asked for Brandon's full name, he replied curtly that Century Link did not give out such information (although he had required of us our email addresses, last 4 digits of SS numbers, phone numbers). This is just another incidence we've experienced of really shameful treatment by Century Link. If we had any other option for Internet service, we would drop Century Link and never look back. The company treats its customers, as my husband put it, "like dirt."

Worst, most fraudulent, company ran by a bunch of uneducated and confused ies I have ever dealt with. They owe me a BUNCH of money and refuse to give it back! Going to court soon...

I called centurylink customer service on 02/22/18 and requested to have my service canceled. I explicitly told the representative that I was speaking to that I wanted my service disconnected on 02/28/18, which he assured would happen on the 28th. On 02/23/18 I come home from work and the service is already disconnected! I contacted customer service and every rep told me that they could not help me until Monday. This was not an acceptable response as I work from home constantly and need it at my home.

In Sept 2017 I tried for a month to get internet service into my new home. They never could get either my address correct to install and eventually realized they needed to do an upgrade the panel at the street to add my additional line which would be an additional wait of 30 days. So I just cancelled my account and refused to go with CenturyLink. I returned all their equipment in October 2017. In Feb 2018 I received a collection notice for $108 supposedly they didn't record the return of the equipment. I never received a bill indicating that they hadn't received the equipment and according to *** LLC, CenturyLink sends out 3 notices (which I never received). So know I need to locate a tracking #, for the equipment return, from 4 months ago. If I pay they steel $108 from me and if I don't pay it affects my credit rating.
Century Link account #

Since signing up with Centurlink on Jan 1, 2017 we had nothing but problems. Every month they charge us the wrong rate and apply the wrong promotion. I had made numerous calls in the span of a year to fix these and these are reflected in my account. They had to make so many adjustments to get it down to the amount we signed up for. so after 12 months, of which I know, is the only contract I signed up for. We decided to cancel. Even cancelling is such a hassle! Your agent *** told us that we signed up for 24 months but we only did 12. I told him to show me where I signed up for 24 but he cant show me anything. I told him I have proof because my order details say 12 months! He just keep saying my statement has 24 month promotion. Well I dont know what kind of adjustments you made to my account. So after asking for a supervisor, He said he will waive the early termination fee. So we processed the return of the equipment. And now after 2 months of cancelling, we got a bill for early termination amounting to $233.15. We were told multiple times this is waived! We didnt even have to pay this because we never signed up for 24. *** confirmed this several times and said it's noted in my account. Also when signing up, you have to pay a month in advance. The only check we got after cancelling is $4. Centurylink cannot stop defrauding us and charging us wrongly. Pls fix this. Theyve given me more than a year of frustration and I cannot take this anymore,

Account number: *** Account name: ***/ *** (authorized)
Address: *** Telephone number:

I was originally a phone and DSL customer with CenturyLink. My concern is continuing to be billed after service was finished and poor customer service.

I moved my phone number from CenturyLink in October 2017. I continued to be billed for my internet until I called CenturyLink in November 2017 to cancel all CenturyLink services. I continued to receive substantial bills through January 2018 when I called again. The representative at that time apologized and promised to refund all money from my November call to cancel services and would make sure I did not receive another bill.

Today I received another bill from CenturyLink (2/23/2018). I called and the third transfer I was connected with told me that this was from the time I was using internet in January before cancelling. I told the representative the history and was told that it was my fault for not calling sooner to cancel service. I requested a supervisor, was on hold for 10 minutes and determined that my issue was not important to the company and hung up.

Name: ***, Account

First, I have contacted the company and spoken about the issues on a few occasions. In October 2017 my internet service kept going out. I work from home, field sales, and am crippled without internet. Twice a tech came out and spent HOURS trying to fix, both times service was restored for 1-2 days, both times service was lost again for numerous days. I spent many days without service and was forced to work off my mobile hotspot, generating $235+ in cellular charges. On the 3rd visit, the tech came out and replaced our router. He ASSURED me I wouldn't be charged for the service call and gave me his personal contact info in case service dropped again, knowing the situation I'd been put in. The company STILL charged me the $100 service charge and is refusing to remove, despite the tech assuring us this would not take place.
After this fiasco, I decided I could not afford to continue using a service that couldn't deliver and began trying to end my Century Link service in December. I attempted to call and to use the chat feature to cancel service, but apparently Century Link only allows you to cancel service Monday -Friday during "business hours." (Up until 6pm, according to their recording.) That time constraint is unrealistic in 2018 and was difficult for me to meet. Twice, once in Jan and once in Feb, I called at 5:55 and 5:58, respectively, and was told that I had to call back during normal business hours to change/cancel my service. This is unacceptable; I called before 6pm.

Called in February to cancel services with centurylink prism, told by the recovery department, services are cancelled not suspended.Also a credit from January was suppose to be credited and no more charges added because account is cancelled. Now I am still bring charged for services I cancelled and also a response was sent back from Centurylink that they did not cancel my service, but chose keep it suspended.

Since the end of November 2017 I have had nothing but problems with my Centurylink account.

It started in November when, without notification, Centurylink almost doubled my monthly bill (went from $116 a month to $213!). I called the company on November 20th to see what the issue was and they said that the previous bundle I was on had expired, even though they hadn't let me know this was happening. I spoke with a rep that stated he could sign me up for a new bundle for $89.99+taxes a month that covered phone including long distance, 20M internet, and a new free modem. He told me that they weren't able to issue credits proactively, and that I would have to call back in a week once the plan took effect to request credits be applied for this mix-up so I wouldn't be charged the $213.

I called back on the on November 28th and was told by another rep that they would not be able to issue these adjustments as well, and that I would then have to call back on December 17th, which also means I was going to be charged the full $213, but would then have to try to get money back. I then called back on that date to finally have the problem fixed, and it does appear that the credits were applied after a few more calls, but I then received my next bill and they charged me $99.99+ s/h for the supposedly free modem I didn't need and didn't request. I had to explain to several people that I didn't order the modem, and was told it was supposed to be free, but was then told that in order to avoid the charge I would have to send it back, which I did.

Finally, now in February I thought all my issues had ended, but received a note in the mail saying that my auto-payment wasn't processed, and was then charged a late fee of $9. I called and talked to Centurylink yesterday (2/22/18) and was first disconnected/hung up on after waiting on hold for 15 minutes, had to then call back, put back on hold, and was told that someone had issued a change order on my account, that they didn't have any notes, and that they had removed my auto-payment information without letting me know. I was told I would receive a call back after the rep investigated it, but of course no one called me. I called my credit card company and they said that Centurylink had charged an authorization amount that went though, but never bothered to charge the full bill.

Centurylink gives you a statement credit for using auto-pay and ebills, which is effectively a reverse fee if you want to receive a paper bill in order to actually know what you're being charged. If you opt out of this to save the money you're forced to use their website, which is one of the most broken pieces of trash I've ever seen, and apparently their auto-pay system doesn't really work either. Even though I had both set up, I not only was charged the $9 late fee for auto-pay not working (which has been refunded), but I also didn't receive the $5 statement credit, so was effectively fined because they're systems don't work.

Also, good luck ever seeing a bill the amount they quoted you on it! They charge about $40 a month in random fees without any explanation (Property Tax Recover Fee, Long Distance Line Charge, Internet Cost Recovery Fee, Access Recovery Charge...WTF). I also noticed I was being charged $25 a month for Office Plus even though I hadn't ordered it.

I've had to call them over twelve times in two months, and every time you get a completely different person that gives you completely different answers, tells you they're going to fix the problem which may or may not happen, and then tells you to call back. I hope you like waiting on the phone, because that's all you'll be doing if you have the misfortune to use Centurylink!

I have been a Century Link customer for more than 6 years...including through today! I have NEVER been late for a single payment. My payments have been made directly by credit card every month for all these years. (My credit score is 800 plus - until this Century Link action!) For the first 5 years with Century Link I also had *** on my account. However, *** kept increasing its rate until I was fed up and made the switch to Dish Network in January-February 2017. Century Link continued to be my internet provider! My billing was changed from Century Link to Dish Network. I received an invoice in March 217 from Century Link for $183.83 EVEN THOUGH I HAD CANCELED MY SERVICE WITH ***/CENTURY LINK AND ALREADY HAD THE NEW DISH NETWORK/CENTURY LINK SERVICE. I called Century Link to report their billing error and was given the "run around" by their customer service representative. I explained that I no longer had ***, I had returned ALL equipment, and that Century Link would now be billed and paid by Dish Network. I informed Century Link that I had called *** and canceled my service the same day Dish Network was installed and activated at my residence. I again told Century Link to send me AN ITEMIZED INVOICE for any service charges from ***/Century Link at the time of my cancellation of *** and switch over of Century Link. Keep in mind that since I am on "autopay" there cannot be any delinquent or past due amount! I told Century Link to send that itemized, FINAL STATEMENT by hard mail to my home address or by email to my internet address. Of course, NO FINAL ITEMIZED STATES - one that shows every specific final billing charge - WAS EVER SENT TO ME BY EMAIL OR US MAIL! Century Link called me a month later and said I owed "$183.63." Of course, and logically, I said, "no, I do not. I cancelled my *** service and returned their equipment in the *** sent prepaid box more than one month ago! I told this Century Link person - keep in mind that this was my second request - to send me an itemized final billing which I expected to be for just a few dollars, perhaps $50, for the partial monthly service provided my last month of service with ***. Of course, NO ITEMIZED BILLING WAS EVER SENT TO ME! I receive another phone call from Century Link the next month, I make the same request for the itemized billing so I can see what they are trying to charge me for ($183.63-plus) and we can arrive at the proper small final amount due. I tell Century Link - again - that I continue to be their customer and provide them with my new customer account. Again, I am told that the itemized billing now requested twice will be sent. Another month or two goes by and again Century Link calls me to collect an amount it claims is "past due"! Now, I am really angry with Century Link and I let this representative know it! I repeat my request for the itemized billing for at least the third time and do not ever here from Century Link again. Naturally, I figured Century Link found out it was in error and simply cleaned up and credited my account. No, that is not what happened! In January 2018 I receive notice that my credit score has dropped from 800 plus to 690! I contact TransUnion and the others and discover Century Link/Direct TV has PLACED ME IN COLLECTION CLAIMING THAT I OWE MORE THAN $400! I am livid at this news and file a dispute with both credit reporting agencies! Then, on February 21, I receive the FIRST written claim for $407.13 from Central Credit Services LLC, the company that filed the collection notice with TransUnion and the others and the company responsible for reducing my credit score from 800 plus to 690. I IMMEDIATELY CALL CENTRAL CREDIT SERVICES AND LET THEM KNOW THAT I CERTAINLY HAVE NEVER BEEN LATE WITH ANY PAYMENT AND I DO NOT OWE CENTURY LINK/DIRECT TV $407.13! I explain the history, including the fact that I requested many times a final itemized invoice and statement from Century Link, and inform Central Credit that I am reporting this incident to the Revdex.com and that I want my credit score immediately returned to 800 plus. I spoke to Mr. Adam Kulish at Central Credit Services. He assured me that my credit score will be returned to 800 plus once the reporting agencies receive confirmation that my case is under dispute. He also assured me that Century Link will send me, in writing, the itemized invoice for any claimed "last due balance" along with full details and that then we could try to settle this matter once and for all. I told Mr. Kulish that works for me...it is what I requested more than one year ago at least three times from Century Link! I also told him that since his company was acting under the advice of Century Link that I would not include it in this complaint with the Revdex.com. This is the history of this matter.

Centurylink created two accounts (one in complete error) in my name and had incorrect address on one account; This led them to send a random bill to the wrong address. Suddenly, I received a collection notice in regards to this account. When I called centurylink to fix this, they had horrible customer service (I was transferred and hung up on 4 times), and even had trouble locating the wrong account. Eventually, the account balance was at $0 and now a Manager is reopening the case to see why it is $0 just so they can get money. I am completely appalled. They screwed up my credit, they are asking for money even though the account read $0 and I do not owe on this wrong account! I have spent HOURS talking with their "customer service" and managers. I am fed up.

Offered a price upon signup, picked product. They aired commercials about price for life. They then charged me close to double saying it was an introductory price that I was never informed about and told me I didn’t qualify for the price for life even though their advertisement says so. They they have a service outage, making my modem I had to purchase from them not work and they tell me I now have to buy another one if I want my internet to work correctly.

Century Link is the only internet service option we have here. I been with this company since I got this residence in 2011 and they play game every year. Is there any Government agencies who protect us against rip off companies? I did everything they ask and they do the same game. They always say that my promotion expire and almost double the monthly service fee. I call them bud they have the same game!Please look in to there practice and stop this game. Just look what is the price they offer online ( $45.00) and they send my the bill from $43.61 to 68.48.

Thank you in advance for help.

Very spotty internet connection.
Quite frankly, they have the worst service of any provider I have ever had including ***, ***, and ***.
To make matters worse, their technical support staff are equally useless. They tend to assume you don't know if your modem is plugged in or not and I'm not sure they know the difference between a router and a modem.
If not for early termination fees, I would have disconnected months ago, and I still might.
There is zero chance I would ever recommend a person get Centurylink. When you make other ISPs seem competent, there is a problem.
When service is down, they seem to think they should be able to charge you to have a technician check their lines, which is their responsibility to maintain.
In short, they are absolutely useless and I could not be less pleased with their service in general or their customer service.

the 800 number you have is ***/registered to a ranch in Arizona so I cannot call CenturyLink Corporate about the foreign company they contracted, or not?, to resolve technical issues. When my husband called today, the call was answered by a man with a thick accent and he demanded the last 4 of my husband's ssn before proceeding, he refused to give it - his identity has already been stolen - and they refused services and would not connect my husband to an agent in the US as requested. My husband called a couple of hours later and did get a US customer service rep who said there isn't any management and they don't have any control over the foreign based operations. This is the only phone service, landline, in town so this is pretty disconcerting. We don't have enough money to pay for the new broadband services offered by other companies so we are stuck. I will be filing a complaint with the FBI, FCC, and FTC as soon as I get off here.

I called a week ago to cancel my cable service. I had no issue was told everything was cancelled. I followed up a week later and was told not only was it not cancelled but I had a $240 early termination fee. I was shocked to learn that I had been enrolled in a two year contract without my agreement. At no point was this ever discussed with me by century link. I would never have agreed to such a long contract. I asked for the early termination fee to be waived with no success.

Do NOT use Centurylink for internet service. Very poor service, and because I canceled my contract early, was charged $200.00. I'll call it a "stupidity tax". I was unable to keep a connection so I could work from home, and lots of buffering on my Netflix. Very disappointing. Wished I had checked here first...