Lumen Technologies

I have been trying to collect my credit balance of $2,158.51 since January 3, 2018.
I have called many, many times as well as sent many e-mails trying to collect money owed me from this business. Each time, Century Link has sent me to other departments as well as given different reasons why they are not refunding me my money.

1. Charging for 7 mbs when only 3 are being received through the internet service.
2. CenturyLink collected 2 payments from 2 separate customers for the same service address for 10 months.
3. Confusing consumers with auto pay. Requiring customers to sign up for auto pay and paperless billing for a discount confusing customers on what they are actually paying,.

I had Century Link for internet from 2015-2016. The service was horrible, customer service was horrible, could never get through to anyone to fix internet connection. I finally spoke with account manager that allowed me to cancel my services with no termination fees. I returned Modem to Century Link and have now been sent to collections 2 years later for money I do not owe and was told multiple times by a manager I did not owe!

Customer service fails to handle issues. Instead they rely and transferring back and forth to each other, till eventually you get hung up on. They schedule service tech for a specified day. You wait all day for you tech only for them to never show up then you call and find out that they booked it for another day. Then you request a supervisor and they transfer you without your knowledge back into the queue to repeat your issue all over again. Never ending cycle and a simple issue that turns into a stomach churning scenario.

We no longer have Centurylink sevices, went with another company. They have refused to let us port over our phone number. We have been without phone service 6 days now. Our new provider, ***, has been repeatedly contacting them also. There isn't anything else we can do but wait for them. We have had this number for over 30 yrs.
This is a BIG issue, we have no phone and can't contact anyone for help if needed, as I am a cancer patient.

I have been a customer of Centurylink for years and when there was a spike in my billing I contacted them to see why. 1.) they stated that my account was grandfathered and that the discounts that I had were granfathered. When an account is granfathered no New customers could get that pricing but my plan was suppose to remain the same until the expiration date of the discounts which would have been 9/23/2018 per their respresentative. They are not honoring the discount. The discount was offered because I have services that do not work properly and STILL 3 years later are not working properly. So when I call to cancel my services because they are not honoring the commitment they stated they advised I am on a contract and cannot cancel my services. They stated that I agreed to the contract when I Changed my services. I have not made any changes to my Prism service since I started the service in 2009. The changes that have been made to my account were done by THEIR technicians who botched my install

Wanted to change service online to $45 rate being advertised. Couldn't figure out how to make changes after logging in to my account, also couldn't figure out how to upgrade to 80 Mbps speed which is the same price without being forced to purchase another modem. Called customer service for instructions, rep said he'd make the changes for me instead. Rcvd notice in mail showing that I'd be charged $10 more than I should. Contacted customer service several times, spoke to supervisors, was directed to contact online rep by online chat, they directed me to contact customer service, tried more than once, I have been sent in circles several times without any resolution. Many of the staff have been very rude. Also never rcvd the gift card I was supposed to get when I started service or the credit that I was supposed to get when internet services were down.

I am a Centurylink customer in Seattle. For some reason my complaint was forwarded to this site.. I use Centurylink services for internet at my home. I have been a customer for almost 15 years.

Currently, various APPS I have purchased tell me that my internet is running at 1.2 MBPS. I pay $66 a month for what is allegedly supposed to be 7 MBPS service. I have spoken to Centurylink Customer service reps repeatedly. I am told that 100 MBPS is available at my location if I choose to pay $70 per month. (Internet advertisements by Centurylink allege that at MY location, I could get 100 MBPS Internet from Centurylink for as little as $60 per month). Again, I am paying $66, per month and have been for a LONG time. I am getting 1.2 MBPS service.

I have spoken to CENTURYLINK. Representatives several times. No service has been offered. I am a tax paying citizen that simply wants what he has ordered and pays for. I am weary of long hold times while I await a representative, or wait while a representative checks my service. As a taxpayer, I simply hope that someone will step in and rectify this situation.

Thank you for your time.

***
Seattle, Washington.

My servecies were suspended from Dec. Thru Jan. I called once in early january to discuss payment of my bill and set up a time frame inwhich I would call to pay my bill. I was assured I would not be charged for the time I did not have service. 2 weeks later I called again to verify that I would not be charges for time with out service. And to discuss only restoring my internet no phone line or tv. They told me they could not do anythi g to the account including canceling services until it was paid in full. But once it was paid they would set up to disconnect the phone and tv and on the next months bill I would recieve a credit for the time I did not have service. So I paid an over 800 bill. And waited till thw next day to call and verify the phone was disconnected. And that I would recieve a credit for the time without service. They still could not cancel my phone sp I called agai. The next day and agian on the 4th day when I was finally told they have it well noted and they would get it disconnected when they were able to. Skip to last week I checked my bill to see only to find I am still being charged for time with no service and I was charged 30 to reconnect the phone that I did not want. I called again 5th time since paying my bill and now I am being told there will be no credit and I have to pay an additional 25 deposit. To keep just internet or 30 to re connect the phone line o do not use. I have spent close to 10 hours on the phone with centrylink trying to get this stright and in the last 2 hours everything they told me has changed. All I want is just my interent and not to have to spend the 500 they are wanting me to pay for jan when I jan no service and feb when I only had internet.

I switched my address location and my rate should not change. Now I am being over charged the agreed amount.

In September 2016, I had established a contract with CenturyLink for a bundle package for internet service and ***. Service was to begin on September 30th. A technician came out to set up the internet, checked that the system was working and left, not even 2 hours later our internet was down. We called the next day and they were unable to send out a technician until Monday. When the technician arrived on Monday, he was able to find what he believed was the problem, fixed the issue and left. Our internet worked for the evening, but again the next morning it was down. I spent several hours on the phone with technical support, who was unable to resolve the issue, they were unable to fix the problem and could not get a technician out until Thursday. This was unacceptable, as I needed internet service to study for school. I was then sent to the retention department to cancel my service. In total I spent over 6 hours on the phone with CenturyLink. I was told to send back the internet equipment and that I would not be responsible for the months bill since I did not receive any reliable internet service for the 5 days. It is now March 5, 2018 and I received a bill for collections. After speaking with CenturyLink billing department today, we were transferred to payment specialist department, we spoke to a representative for 1 minute until our call was conveniently disconnected at 5:30 pm as offices were closing. We had been loyal CenturyLink customers when we lived in CO for 6 years and never had issues, but since moving to OR and different region we have had nothing but issues with customer service, we are very disappointed with they manner in which they treat their customers.

Centurylink high speed is rarely faster than .23mbps, yes that is a decimal in front of the 2. That speed is on a good day. Its pretty pathetic that I cant even get on the centurylink website to run their "speed test" much less pay my bill online. I have to use my cell phone as a hotspot so I can pay my home phone/internet bill online. Its ridiculous how they get away with taking money from people and not providing the services they promise. I dont even want to begin to talk about their customer service policies due to my blood pressure is already way to high now. Apparently they are legal thieves as nothing has been done to change their ways. Ripoff the average working folks, Making america great......NOT! No stars

I have had Century link for two years, contracthe, my Internet has never and I mean never worked. I could not stream Netflix without having to re Load every 30 seconds. I gave them 14 chances to repair issue. I said 14 because that's how many days off work I had to take to meet the technicians . Still not working thankfully my contract is up on May 22, 2018.

I scheduled an upgrade of internet speed from CenturyLink, a technician came out to do this, he spent 2 full days working on DSL lines running down my road. He came to the conclusion that the upgrade they sold me was not possible for my location. He then said he needed to convert my internet back to what I had originally. He never did this and left it off completely. I contacted customer support 6 different times, each time they told me to just simply re start my modem, and that on their end everything was good. When I finally got through to someone that I needed a technician to finish the job the first one left, they said I had to have it scheduled, even though it was because they did not complete their work and left me with no internet for a week.

So when I sign up with century link I was told my payment would be 205 a month. since they have hooked up my new service tv and internet it has not functioned properly I have been on phone where week to 2 weeks with them they said they removed 300 in charges that was a lie they are over billing me I have paid them 458.54 in the last 2 months of service they are saying I still owe $401.10 which would be a ton more money than what I agreed when setting up service in my calculation with money they said the removed and I have paid I have a credit of about 143.54 somewhere in there and they are showing I owe them 401.10. I have been on computer chat with them and on the phone several times they still have not corrected service either I want them to do what they say or I will move to another provider.. also I am still having connection issues and T.V. and internet outages

I have been a long time customer of CenturyLink for many years. I paid every single bill on time and was a fantastic customer. My husband and I got a divorce last year and I moved to another state. As a responsible adult, I contacted CenturyLink around October 2017 and advised them I was moving out of state and needed to be taken off the account effective immediately. I told them they could transfer service to my ex-husband *** and if that was not possible, we could disconnect service and have it restarted in his name. I just received a bill in MY name for over $700. I called CenturyLink and was on the phone for 1 hour 18 minutes. I requested to speak to a supervisor and was denied that request. I was transferred to 7 people and finally realized no one was willing to help. I was advised all calls are recorded so I would like my recorded call from October (possibly November) to be pulled for review. I did NOT authorize any service past October 2017. If service was not disconnected, the bills should have been going to ***. In my attempts to discuss this with CenturyLink, I realized I will likely continue to get billed $200+ every month from here on out regardless if I authorized them to continue the service or not. I am able to provide proof of my new address starting in October to verify that I did not use the services I am being billed for. When someone calls to take their name off an account, it is not appropriate to continue their service and continue billing them. I did not get the bills sooner because I live in another state now. This will effect my credit and ability to provide for my children. Please assist me in getting the bills transferred to the correct person and discontinuing the service ASAP.

I am a disabled, low income senior who was receiving Lifeline Assistance, known as the TAP program for the medically needy. Century Link provided me with a landline phone under that program. Recently I asked for a quote on getting the Lifeline Assistance for the internet with them. They were calling this their Loyalty Program. on several different phone calls, the person(s) speaking with me quoted a price which kept changing, each time I asked for clarification, but the bottom line was that they promised me the addition of internet would be under $25.00. They said to expect more for the first 2 months, and that it would drop substantially, to under 25.- by the third month. In fact, the coming (third) bill is closer to $70.- When I spoke to them by phone to their 'retention' Dept. they said that the program I signed up for had been discontinued, 'around the same day' I signed up for it. This is an illegal way to take advantage of someone in m circumstances. This is called ELDER ABUSE! I cancelled the internet, but they kept me on the phone for a solid hour claiming they were waiting for the order number which I was insisting on to verify my cancellation. I want my three payments for the internet back!

I called to cancel my service and was told I would have to pay a cancellation fee because “sometime around March of 2015” I supposedly called and extended my contract. I did not. The only call I made was to upgrade my speed, when the technician arrived I was told my address cannot accommodate the speed and my account was left as is. Now according to century link this still constitutes me renewing my contract even though no additional service was provided to me.

Cancelled service on 2/8/18 for high speed internet and DirecTV services being billed through CenturyLink bundle. Was billed for the full amount for services that were not rendered on 2/27/18. I contacted Centurylink and requested a full refund as these charges were for services I did not receive. I was initially told I was correct and would receive a full refund of $182 by mail. However, I received a call from the representative immediately after this stating Centurylink could only refund the amount they charged, not the amount for DirecTV and transferred me to DirecTV. DirecTV stated they had not received any funds from that billing cycle and went through the bills and funds they had collected with me to ensure accuracy. They were helpful and referred me back to Centurylink. Despite now having this information Centurylink representatives continued to refuse to assist in recovering the additional funds that were charged in error. I spent nearly 2 hours on the phone being transferred, hung up on, and transferred back to the original department I was with to have no results accomplished. I ultimately was forced to dispute the charges with my financial institution and to place a complaint with the Revdex.com. I tried, in earnest, to correct this without involving outside sources to no avail. Upon looking up Centurylink in the Revdex.com I was not surprised to find that there is pending litigation between the state of Arizona and Centurylink for these same business practices. This is clearly fraud and someone should put a stop to this type of business practices.

In July 2017 I lost service to my phone and wifi. That went on for over a month. I constantly called Centurylink to complain but nothing was ever done. I filed a complaint with the State Attorney General Lori Swanson's office. Centurylink sent a technician and my phone was connected but I had major issues with my wifi. I missed making my October 2027 payment. Again nothing was done when I complained to Centurylink about my wifi. I filed a second complaint with the AGs office. Centurylink sent a technician out to do repairs. I was then told by Centurylink that I was being charged $99.00 for services even though the technician said I would not get charged. And now Centurylink is claiming I missed paying in September 2017 , October 2017 , November 2017 so I owe over $200.00 plus they are refusing to credit my account the 2 months I paid and did not have service plus they are threatening to terminate my phone and wifi. My bill is usually under $65.00 a month and I've been paying $70.00 to $80.00 every month since November 2017. I need my wifi due to my disabilities - it is how I communicate with my workers who help me , search for more help , order my food , pay my bills and do what work I can selling stuff online. The stress of this situation has worsened my health and leaves me extremely concerned. I am hoping you can help since Centurylink says they are not in the wrong and the State AGs is no longer doing anything to help.