Lumen Technologies

I called CentryLink today at 1:57 pm central time. I first spoke with Joe in customer service who would not let me speak and told me to just be quite and listen to him. I ended the call and called them back at 4:47pm. I then spoke to Juan in customer service and he corrected the many mistakes that was made on my bill. This seems to be a continuous problem for Centurylink. He transferred me to financial services and I spoke to Crystal she refused to accept my payment said that it was to small and they would cut my services off. But my bill is not pass due. I asked for a manager and Jason came to the line. He told me that I should learn to pay my bills on time. Gave me a total different balance and then sid he does not care that the balance was messed up. Pay him and to take it up with customer service. He then transferred me to someone else and then that person transferred me back to financial services to speak with Tony who was extremely aggressive rude and dismissive to anything I had to say. I was also told that the head boss Jason boyer wouldn't speak with me.

My bill is not pass due. WHY WOULD THEY TRY AND DISCNECT MY SERVICES AND REJECT MY PAYMENT?

My husband and I had the worst experience we have EVER had with a business through CenturyLink. When we moved to the country, it was the only provider around. The internet was spotty at best, and one time we had missed 7 or 8 days of service with NO credits or explanation for the outage. When we moved from our home and sold the house to new owners, we were "unable to cancel our account" and spent from November 2017 to March 2018 trying to close our account. I've spent countless hours on the phone with these people and their outsourced Customer Service representatives seem to be trained only to calm people down and not give any answers about lack of service or account management. If we receive another bill from them we plan on filing a claim with the Revdex.com, as the business has claimed to have "closed our account" multiple times and we continue to be charged.

On January 11th, 2018 I was looking for an internet provider. We live in a rural community and I knew my options where limited so I began looking for the best possible option for our area. My first and best option according to Google popped up as CenturyLink so I called the number and the gentleman told me he could get me a good bundle deal with internet and cable for basically the same price as just internet. He did not tell me it was DirecTV at the time, which was not a huge concern. He then had me place a down payment of $299 for a deposit that he did say I would get back after 6 months of on time bills payed. He then informed me that the install guy would be out the next day to install the products, gave me the account number and confirmation number for my knowledge and told me to expect an email. The next day the install guy for DirecTV showed, I was a little perplexed because he informed me that he would be installing cable and that another install guy would be out for the internet. I found this rather odd and went about my daily chores when I thought it was too strange so I called the number back with CenturyLink to find out they did not have an account set up with me, nor could I receive internet through them. By the time I had all of this figured out the DirecTV install guy had everything set up and gone. I then spent at least 12 hours the next 2 days on the phone with DirecTV CSR to find out that my $299 was nonrefundable even though I was lied to, manipulated, and not satisfied because I only wanted internet! I did not need cable! I was then billed for the product and for not returning equipment even though one CSR representative informed me that the $299 was for equipment. I have also spoke with CSRs from CenturyLink and they have blown me off because I do not exist in their system. I have been tossed between two very large companies and they both have basically told me, "well too bad". I don't think this is right. I was not given the correct product and no one is being held accountable for their actions because the companies are so large they are able to do this. I have never been treated so poorly by any businesses and have never had to fight this hard to correct a problem.

I cancelled my service with Centurylink back in November (the dishonest rates and reason why is a completely other story). I was told that I could not return equipment in person and that it had to be mailed back. I never received the boxed. Then received a bill for $569.73. I called three more times, each time getting transferred as nobody was able to help me or look up my account and when I finally got someone who could help I was told boxes would be sent immediately. Still, not boxes arrived. Still, I have a bill for $569.73. The last time I called I was told that I could drop off my equipment at a nearby location and they would make an exception. So I did just that - and was told that I could have dropped it off there all along as they actually DO accept equipment. He assured me that I was all set. Of course, the following week, boxes showed up (after I threatened to report them to Revdex.com) and we just threw them in recycle since I had already dropped my equipment off at the store. Two weeks later, I STILL have a $569.73 bill on my account. I can't tell if I have been sent to collections and I definitely don't want to be, especially for something that I have spent HOURS and months now trying to resolve. I will NOT call them again, nor should I have to. The absolute worst customer service that I have ever had to deal with.

Centurylink has been a spotty internet service provider in our area since OCT of 2017, since then we had called in numerous times to ask about service disruptions, and possible solutions. During those calls they continued to tell us nothing is wrong with the service and to restart the modem, which did not help. They also tried to up-sell us on an internet speed upgrade, even though I mentioned that it was not the speed, it was the connectivity that was the issue. I a have a degree in computer science, I know how to hook up a computer to the internet and how to test connectivity VS speed. We finally cut off of service at the end of DEC 2017 and switched to a different provider, I rely on connectivity for work purposes and it was unacceptable to keep having these intermittent issues and losing work. During our call to disconnect they stated they would issue a credit for the past two month of having spotty service due to the issue. I called a couple time in JAN 2018 and requested to have them notate each call, when I did not see the refund and they said it should be on the way towards the end of January. We were charged for an additional month in JAN 2018, which was about twice the amount of our bills from before, this they issued a refund check for because it was their mistake.
I called in again late FEB 2018, spent an hour on the phone, again talking to multiple departments, that told me they did not have record of us calling in before our cancellation date, and that after the account is closed the notes and usage get removed from their system, and that now since it was not processed properly when the service was to be disconnect there is nothing more they can do about it. They state, there are no note, or record of us calling. We have 2 Cell phones between the two of us and we have available call records from before all this started. We have records of calling them numerous times throughout this process, yet CenturyLink has deleted them from their end and are refusing to correct the problem due to them not having any notes.
This sounds like a scam and we will escalate the issue if it becomes one and is not resolved.

I had a bundle through Century Link for internet and Direct TV. I cancelled my internet with Century Link because of speed issues, however I kept the Direct TV. I paid Century Link $320.44 on 2/13/18 for my Direct TV services. Direct TV never received the payment from Century Link. Direct TV last received payment from Century Link on 12/25/17 for my Direct TV services. I have called Century Link multiple times and no one can tell me where the payment I made them on 2/13/18 went. The financial supervisor hung up on me after telling me I had a 0 balance, they will not tell me anything about the $320.44 payment on 2/13/18. Direct TV is saying my services will be suspended for nonpayment. So now I having to pay for the services twice.

Does not honor their side of commitment. Ordered their internet was told they would be there between 8 am and 12 noon. never showed up then ended up canceling service before even getting started. 3 weeks later and still no refund on the deposit they took. every time calling being told it will be another 7 to 10 days

Signed up for Centurylink much advertised internet service offer 2/23/18. They required a deposit which I instantly paid & advised service on 2/25/18 by 5pm. Nothing. Called & given 3 more times, nothing. Called & said hold on account. Why? Depending on which agent it each time a different excuse. Wrong name on account, wrong SS#, a delinquent balance (NOT). Told on by 5pm Saturday. Nope. Then Sunday which was a lie because they don't work on Sunday. Monday told a port issue but on by 5pm. After I hung up work order changed to March 4th! We are now up to 23 calls + chats. 2/27 told downloading files definitely on by midnight. Yea right! More calls today they keep trying to put me off till 3/4/18: a Sunday. Told them not acceptable so maybe tomorrow @ 4:45. I doubt it. No other internet in my town or I would have told them what they could do with their internet.

Thank you for taking time to review my complaint. I returned a centurylink modem in September 2017 in the box with pre-printed label they provided. They continue to bill me saying they never received the modem. I have called them repeatedly. I was told by one representative that the returned equipment had indeed been received, that the confirmation number is *** and that the matter was resolved. I continued to be billed and continued to call them and ask them to help me resolve it. The last rep I spoke to said they would send it to collections. Can you help me resolve this?

I did not have service with them because they had to fix an issue it took them 3 months to fix it and they are trying to charge me for a month I did not! Have internet service

2/16/18 I ordered long distance service, 2/18/18 I called repair service and asked why the long distance service was not working - I was told there is a toll restriction on the line. 2/19/18 I spoke to NINE people regarding the toll restriction. *** who transfer me to ***, I was given a number to call and spoke to *** who transfer me to ***, I was transfer to *** for removal of the long distance service - *** was very loud and arrogant and told me I needed to pay an outstanding balance before the long distance service could be remove, he transfer me to *** (financial services) who told me there was nothing she could do, I asked to speak to a supervisor, *** said that sales would have to remove the long distance service since I was paying for something I could not use and should not have added to the account with an outstanding balance. I was transfer to *** who was very arrogant so I asked to speak to ***. *** (supervisor financial service) was very nice and put me on hold while she went to the sales department to have the long distance service removed.
It took two hour to get the problem resolved

On January 26th I searched for an internet co servicing the small town I was moving to. Since I use *** as a cell carrier I contacted the ad number found on ***. The man I spoke with did not correct my presumption that it was *** as stated on the online ad. As we set up a time for internet installation, he preceded to push and push my absolute need to have membership of protection through their affiliate, ***. He said there was no obligation and I could change it at anytime. I finally conceded so he would focus on my internet preparation. The next morning, I received 2 notifications from my credit card co stating, not only had *** charge my acct $9.99 in an ongoing monthly charge but Centurylink did a credit check. The man never told me I was signed up with Centurylink (CL) rather than the advertised *** I mentioned several times. After calling every number for CL I could find, they all told me I was calling sales lines and they had no information. I had to call my CC co to get a proper number for CL. They told me they had no affiliation with *** (correcting this issue was a whole different nightmare), however they had my installation information and of course they did a credit check, without permission. As I was to move in a couple of days I decided to live with the damage done. Once I moved to my new place I called to confirm my installation time that same day. The man I spoke to said they couldn’t make it that day, hopefully next day. In my frustration I decided to get some errands done, coming home to a CL truck parked outside my home. The only decent person I’ve dealt with at CL was the guy here as originally scheduled. He was forthcoming and told me they should’ve checked for phone lines ahead of time... I had no idea what was needed. I was given, by this kind man, the name of the appropriate internet carrier for my set up in this small town. It was the best thing that has happened to me regarding this matter. Although, this hassle caused me a lot of stress during a very stressful time and -10 points on my credit rating, I wanted to just leave it behind me. Then, guess what? I got a bill from Centurylink! Now I want to let people know and make this as right as possible.

Don't use Century link Autopay (speedpay) as they Double billed me for an older account. They currently owe me $440.83.

On July 13, 2017 I paid our final bill with Century Link after switching to another company. In Sept. I received an overdue notice. I contacted Century and gave them check number and confirmation code from bank and was told an investigation would be opened. I never head from them again until Jan. 31 when I a got a collection notice for the final bill...which had already been paid. Tried for over an hour to clear up issue with Century Link but only got passed from dept. to dept. with no resolution. I contacted the collection company and filed a dispute.

I got an Internet router from century link in April 2017. They have a 30 day return policy to avoid any charges. I kept the router for almost the whole 30 days but I did take it to ups store on the 29th day. So I they probably did receive it late but I did return it within the time line. They calm it was late and have been sending me late fee bills for about 9 months, which I ignore all of them. I was turned into a collection agency at the beginning of 2018. The amount they wany is a little much and now it's hurting my credit.

I closed my account with Century Link in August of 2017 because I moved out of the apartment. I requested my service be transferred to another apartment, which it successfully was. One month after I had confirmation that my account was closed, I received a bill stating I had an outstanding bill for an apartment I no longer lived in. I called again to confirm that I closed the account and it should have been disconnected and this bill should not exist in my name. At that time they reassured me that it was a mistake and it would be taken care of, and that the account truly was closed in August. Another month later I received another even higher bill saying I still owed on the apartment I no longer lived in. I called a third time to confirm this account was indeed closed and was told again that it was closed and we should receive another bill in the mail shortly showing $0 balance and everything was taken care of. Now, I just received a third bill with an even higher balance that is threatening to be sent to collections despite being told multiple times this account had been closed back in August. In an attempt to get this straightened out for the 4th time, I have been transferred to 5 different departments, each of which have told me they could not help and I would need to be transferred to a different apart to get this taken care of.

Called to disconnect my service and was on hold for over 30 min. They say I agreed to a two year contract which I did not. Contract ends April 4 and I want to disconnect on March 16th. They want to charge me $127 for breaking a contract that I did not agree to. I want them to disconnect my service which shouldn’t be hard since I pay a month a head of time anyway. Their customer service was awful and the wait time was outrageous. I was passed over by several supervisors. No-one knows what the other is doing. I will never use CenturyLink again.

Started with CenturyLink 6/2016 but speeds were abismal compared to what was advertised. Called support who sent out a tech to troubleshoot. He installed a new router and said "we were at the end of line" so speeds would vary and to contact support for better speeds. Called support again who was able to fix our speed problem. Now 2/2018 we are selling the house and canceling service, we learned that our call to support to fix speeds incurred a 2-year contract with $200 cancellation fee. We never agreed to this nor was this explained by support nor were we given any other options. Multiple calls to support ended up with *** a supervisor who said we had entered into a "verbal contract" and also agreed to it by paying our bill each month which was on autopay. We never agreed to this contract. CenturyLink should not enter customers into contracts without written approval. I would never recommend this company and will never use them again. This is a very predatory business practice that needs to stop.

I am a 15 year customer with Century Link and I just learned that I’ve been leasing my modem at $9.99 per month since we’ve had internet which is astronomical in comparison to the $100 option to purchase a modem and avoid the lease charges.
This option was never shared with me and I feel these actions are deceptive. All options should be clearly provided upfront before a service is established.
I’ve also learned that I need to call Century Link to inform them that they have received my old modem once I’ve mailed it back to them using the tracking information. This means that I will have to monitor their receipt of the old modem myself or they will continue to charge me $9.99 per month even after I’ve purchased a new modem and have been billed the $100 charge. Why do I need to baby sit my own account? And how long would they continue to charge me $9.99 even after purchasing my own modem? Controls should be in place to avoid this deceptive practice.
Their statement ad states the Price for Life program is $45.00/month; however, this is ONLY true if you have purchased your modem and cancelled your lease charge otherwise your monthly bill will be $45.00 plus $9.99.
This is the same scam telephone companies pulled on so many elderly customers when they charged them thousands of dollars to lease a telephone over numerous years. It is unfair to consumers and a deceptive way to increase their bottom line.

Would like to shut off service to home phone but company gives the run around. They try to offer other services and when I say no thank you they hang up on me. I have called six. Different times in one day and two more times on another day.