Lumen Technologies

The service in this area has continually deteriorated to the point I can't stream movies..my internet service has been worked on three times by their technicians, the last saying they couldn't improve it as the technology isn't installed in our area..they aren't keeping pace with the technology that's being installed on tv and internet..this has been a long stretch to remedy this..I would have never desired to leave if they could resolve the issue..now they won't release me from their contract in spite of my efforts to work with them on this matter..who world want to go through the hassle of changing of the prices are similar? Which they are..this is their problem with their service

CenturyLink is the worst utility company I have ever had to deal with. Will let you set waiting on them to show up for their scheduled appointment and never show up.. When you call about it they either tell you it has been rescheduled or it was never in the computer even. All their calls are recorded for training purposes and you say well go listen back to your own recording and they just ignore that fact. I have been on the line with them up to 2 hours at a time and transferred 6 times to just be back at the first person I talked to.

I had CenturyLink internet service from January 8th 2016 to December 5th 2017. I was on promotion for the first year and when the promotion ended I contact CenturyLink via chat to discuss pricing. I was offered a new price and service which I was very happy with until I decided to switch to *** for a faster speed. When I canceled service with CenturyLink on December 5th 2017 I was told there would be an early termination fee which I disputed. When I had agreed to the new service it was never disclosed that it was tied to a contract with an early termination fee. I was transferred to "customer care" and ask the agent to produce any kind of document showing that I had agreed to a contract which they told me the terms are present on my bill. When asked if they could produce any documentation showing that I agreed to these terms before service I was told they could not. The agent told me if I paid on the phone my account would be settled and I did so. I was subsequently charged on December 24th and January 2nd the early termination fee. When I complained I talked to an agent named Carlos P. *** who told me that I would receive a refund before February 2nd. On February 6th I contacted CenturyLink again. This time Tony told me that there would be no refund and that I would have to pay the early termination fee. My complaint is that the terms should've been disclosed BEFORE I changed service not after. My second complaint is that my "bill" is a paperless statement that comes to my email that shows no terms- only the amount due. Only after you click on "View Bill" twice then "Download Bill", then open the resulting pdf and scrolling to the second page can you see any terms. My 3rd complaint is that I was told that my account was settled before the final bill was generated, and then that I would receive a refund which I did not, only to finally be told that despite what other agents had told me I would have to pay the early termination fee.

This account was closed at the end of the billing cycle from November 8 - December 7, 2017. The account was closed December 5, 2017 but you continue to send invoices. I have spoken twice with your “Customer Service” representatives and they could not explain what this invoice was for since the account was closed. On January 8, 2018 your Customer service rep Gorden advised that the final bill should be $29.09, but he still could not tell me what the charges were for. I told him I would pay the bill just to be rid of your services and the annoying bills which no one could explain. I would like an explanation for what time frame and what services you are charging me for.

We have been a Centurylinkcustomer for many years. Several years ago we were promise faster internet speeds and upgraded TV service. It is also important to note a few years ago we had a technician at our house who mentioned at the time he was unsure why the internet speeds in our neighborhood were so slow as higher speeds were available and just needed to have some sort of minor upgrade at a service location.

Since that time we have watched as new neighborhoods have developed literally across the street on both ends of our older neighborhood. Out of curiosity we checked and both those newer neighborhoods are at speeds 10 times faster than our neighborhood. I called a few weeks ago to find out how and why this is happening and was told I would receive a call back with an explanation about when we will be upgraded. this return call has never happened and we are still stuck with extremely slow internet speeds (10Gig) and no Prism TV while we watch our neighbors across the street enjoy speeds to support today's electronics. Seems like Centurylink is choosing the newer, higher priced and younger families over our older neighborhood and older population.

I have already contacted Century link with NO HELP in fixing my services. Century link downgraded my services without authorization, sent me a upgraded modem that disconnected my services (Home phone, fax & Internet), says its my modem that they just sent me, cannot switch back to my old modem because my house line is fouled up in the transfer & blaming me. Having technical support on the phone since 3pm (1500hrs) to correct the problem, but no o e can not even a

I have been waiting for 3 months to have my service upgraded. I was told they would come out to my house to update it 3 months ago and they have not. I have called numerous times, the service guy does not answer, the manager does not answer, and customer service gives me the run around and says I just have to wait. In the meantime I am being charged $20 more a month for the wrong service. Century link has always had the wrost customer service I have EVER experienced.

I canceled service with Century Link on Nov 2017 after I was dissatisfied with their service, tech support, and after calling 3 times to fix billing issues. I called one last time to ask about a charge that I was not explained (early termination fee that I was first told I under no contract then when I called to cancel I was told I was). We settled on a compromise, $120 for the final bill and wait 48 hours for the bills to process. I did and logged back on to pay. I noticed there was a note saying that my account was on auto pay, so I didn't pay the bill (I have a screen shot of this). On Jan 6th, 2018 I receive an email from century link about my final bill saying that the balance was still $120 but again, "NO ACTION REQUIRED - YOU ARE ON AUTOPAY
You are enrolled in recurring automatic payments. Your payment will occur on approximately 01/19/2018." I got back home from out of town on 2/4/18 and had a letter in my mailbox saying that my balance was grossly overdue and if payment is not received by 2/19/18, "your account will be referred to a Collection Agency."

This brings me to today 2/5/18. I called their Final Bill Department and asked why I was receiving this when I received that mentioned email on Jan 6th. They explained and "apologized" for the confusion but that my autopay was canceled once my services were canceled. I got upset and explained that this is not the first time that Century Link doesn't explain to their "valued" customer that actual steps on what comes next. They said I could pay right now over the phone, but I would get charged a $3.50 "convenience" fee. I told them I wasn't paying extra and to give me a solution. I asked about paying online but the rep said I wasn't able to log in. It was at this time that I asked to speak to a supervisor. The supervisor came online, and she informed me that I might be able to log in and try and pay online, if not then she'll transfer me over to their IBR department and pay using my checking account. I logged back in (I was still able to despite their claims that I wasn't able to). The bill was there but it also stated that I was still signed up for autopay (the supervisor stayed on the phone with me while I processed). Not only was I able to pay easily, Century Link still had my bank account information saved from when I had an account. All this drama could have been avoided if Century Link knew what they were doing and communicated with each other. To be a communications company, they sure don't do it well. This is not the first time this happens, and, in fact, it is the principal reason I left Century Link.

CenturyLink continues to fraudulently advertise their internet with speed under 25 Mbps as "high-speed". In January 2015, the FCC defined high-speed broadband as 25 Mbps and greater.
www.fcc.gov

I moved back to Colorado in August of 2016. Paid century link a deposit, received an installation date. Stayed home all day tech never came.Spent an hour on the phone with customer support promised a tech would be out the following week, took the day off and once again no tech showed. Spent another two hours on the phone trying to get everything canceled because I decided to go with Comcast (who showed up)
I was assured it was all canceled and that I would get my deposit back (I didnt) but today I received a bill from a collection agency saying I owe CL 80 some odd dollars!

My family had a house fire on November 7, 2017. A week or so after that we cancelled our internet service with Century Link. As of February 3, 2018, Century Link is still billing us for internet service even though the house is half gone and is getting ready to be knocked down and cleared. Have contacted them at least two more times and have been told that it will be taken care of. Yet we still receive a bill for the services.

I SIGNED A CONTRACT WITH CENTURY LINK FOR A PROMOTION FOR 12 MONTHS. THEY PROMISED THE RATE WOULD NOT GO UP DURING THE 12 MONTHS PROMOTIONAL PERIOD. HOWEVER, THEY INCREASED THE FEE DURING THE CONTRACT PERIOD!!!! HOW IS IT POSSIBLE TO INCREASE THE RATE DURING THE CONTRACT?
WHEN I DISPUTED THE INCREASE, THEY KEPT CHARGING ME FOR IT IN THE BILL AND ADDED LATE FEES ON TOP OF IT SINCE I ONLY PAID THE AMOUNT I AGREED TO PAY, NOT THE INCREASE. EVEN THOUGH I CALLED EVERY MONTH TO DISPUTE THE INCREASE, NOTHING WAS DONE.

THEN THEY CUT OFF MY SERVICE WITHOUT NOTICE SINCE I REFUSED TO PAY THE INCREASE THAT I NEVER AGREED TO PAY FOR AND DISPUTED IT.
THEN I FINALLY CANCELLED MY SERVICE - AND THEY DID NOT PROPERLY PROCESS THE CANCELLATION!!!!

I ENDED UP EVEN PAYING THE BILL THAT I DISPUTED JUST TO FINALLY GET RID OF THEM AND NEVER USE THEIR SERVICES AGAIN

EVEN JUST THE STRESS OF CALLING EVERY MONTH TO DISPUTE THE CHARGES, BEING TRANSFERRED ALL THE TIME, NOT GETTING AN ANSWER, AND NOW EVEN CANCELLATION WAS NOT PROCESSESD - THE BAD CUSTOMER SERVICE IS ON TOP OF VIOLATING ADVERTISED PRICES AND PRICES AGREED TO IN A CONTRACT

I have called over 25 separate occasions that the phone had not worked for nine months from February 2017 when I first had the phone repaired to December 2017, and told them I cannot hear or understand when I was not able to call anyone because of the constant static I had on the phone and they claimed they sent someone over. There was not one technician that came to my door then they claimed that they have no claims that I called which is deceitful. Then in December 2017 I demanded that they send someone to fix the phone static which I had numerous times before and they knew that my contract ended on January 9 2018 because I confronted them and they told me there is a charge of $95.00 which I told them there should not be because they never came in all those months. Now they sent me a bill for a different phone number which I never authorized in the amount of $55.00 and they are still billing me when I called on January 18 2018 and January 23 2018 to cancel the account. I asked them to unbundle *** from and they claim I did not call and neither did the other new provider who I am with now. Jennifer harassed and threatened me that they will disconnect my phone number today several times. Then she told me I still owe them if I wanted to cancel my account after I repeatedly told ner that the account was already cancelled on January 16 2018 when my new provider came to my house to install both the phone and internet. She also harassed and threatened me that I never called to cancel the internet which is also a lie. I have been waiting for the Final Bill and instead they sent me another bill in the amount of $220.13 Today I spoke to a supposedly supervisor, Jordan who told me I would be receiving a credit adjustment from January 18 2017 which he claimed is the ending cycle though I had already changed providers on January 16 2018 and no longer had Cent

I signed a contract with CenturyLink for TV and internet a couple of years ago. The contract was to pay $120 for tv/internet service for a year, then at that point I would negotiate a new deal for the internet portion. From the start things were never simple. My bill was almost always for more (sometimes significantly more) than the contracted amount so every month or two I had to call in and try and get it fixed. Over the first year I wound up paying hundreds of dollars more than agreed upon due to their fraudulent billing practices. On top of this, I needed to have at least 5 tech visits because the internet service was extremely unreliable. After many months that part eventually got fixed, but the bait and switch billing was ongoing. In August of 2017 I called in once again as my bill had jumped by 50% and had to try and negotiate a better deal, AGAIN. The agent I spoke with said they had some promotions that would get my bill back down, but what apparently happened was they enrolled me in a 2 year contract without my knowledge. I would NEVER have agreed to 2 more years tied to this terrible service and fraudulent billing practices. When I eventually got entirely fed up with the bad pricing and cancelled all services in November 2017 I found out that I was somehow under contract and would be charged $240 early cancellation fee. This company is literally the worst customer support and most crooked company that I have ever dealt with in my entire life.

I recently noticed that I cannot access the commercial website "***.com" which is the online presence of a local music retailer in Eugene, Oregon. I am a CenturyLink customer and I have never had any problem of this kind before. I have confirmed that the website is indeed up and running and that other CenturyLink customers have experienced the same issue. I was also able to access the website using a virtual proxy network, which essentially bypasses my ISP. I have determined that it is neither my connection, modem, PC nor browser that is the source of the problem. This leads me to believe that CenturyLink is blocking this particular website or group of IP addresses, or that there is some way that the website is configured that makes it inaccessible to CenturyLink customers, but not customers of other ISPs. While this is not illegal or even unscrupulous on the part of CenturyLink, it is certainly unexpected and requires a specific explanation. I contacted CenturyLink via email regarding this issue. I received a response from a customer service agent named Keola on January 30, 2018 at 8:10 AM, and she informed me that she had passed my problem on to tech support and that I should receive a call within the next 24 hours. As I still had not received an explanation over the following 2 days, I sent another email and received a reply from customer service agent Andrea that simply stated "Thank you for your recent e-mail inquiry to CenturyLink. I am delighted you contacted us." Not quite the response I was hoping for.

Absolute worst internet provider I have ever had. I LITERALLY have gotten better service in developing countries. If you want to be overcharged for a service that cuts-out on a daily basis and is not fast enough for gaming or streaming, then these are the evil c@@ts that you want to pay. CenturyLink execs belong in prison for fraud.

My daughter-in-law *** has tried multiple times to cancel my phone and internet service with Century Link. She had given the customer service representatives on each occasion private information to verify my account. Each time she was put off and felt they were trying to sell her more services. I need to cancel my service with Century Link only.

We canceled our Business Account with them after the term of our contract was up. We had the following issues:

1) I've contacted their customer service multiple times (via phone and email) over the last 5 months to give us an address to return the equipment. They keep saying they will send us labels, but five months later, still no labels. Only a bill for the "missing" equipment, over $2000.

2) We dispute their early termination charge. According to the language of the signed agreement between CenturyLink and our business, the “CENTURYLINK® TOTAL ADVANTAGE® AGREEMENT – Option Z”, the “Term” of our contract begins on the “Effective Date,” which is September 22, 2014 (signed by us on September 19th). I’ve reproduced the relevant portions below and highlighted the portions related to the term and how to terminate the Agreement.

“This CenturyLink TOTAL Advantage Agreement (“Agreement”) is between CenturyLink Communications, LLC f/k/a Qwest Communications Company, LLC (“CenturyLink”) and “Customer” and is effective on the date the last party signs it (“Effective Date”). CenturyLink reserves the right to withdraw this offer if Customer does not execute and deliver the Agreement to CenturyLink before October 25, 2014. Using CenturyLink’s electronic signature process for the Agreement is acceptable.

2. Term; Commitment. The “Revenue Commitment” and “Initial Term” of the Agreement are $1,200/month; 36 Months; (Code: 190013). The Initial Term begins on the Effective Date. At the end of the Initial Term, the Agreement will automatically renew for consecutive renewal periods equal to the Initial Term (a “Renewal Term”) if not terminated earlier in accordance with the Agreement. The Initial Term and each Renewal Term are referred to as the “Term.”

13.2 Agreement. Either party may terminate the Agreement and all Services by: (a) providing written notice to the other party of its intention not to renew the Agreement at least 60 days prior to the expiration of the then current Term or (b) for Cause. Cause to terminate an individual Service Exhibit will not constitute Cause to terminate the Agreement; rather, Cause to terminate the entire Agreement for Service-related claims will exist only if Customer has Cause to terminate all or substantially all of the Services under the applicable SLA, Service Exhibit, RSS or Tariff. If the Agreement is terminated by Customer for Convenience or by CenturyLink for Cause prior to the conclusion of the Term, then Customer will pay the higher of: (c) the Early Termination Charge or (d) the total Cancellation Charges that apply for terminating all CenturyLink Services at the time the Agreement is terminated.”

Based on the language of the contract, we correctly docketed the expiration of the initial (and current term) to be September 19, 2017, which was the date we executed the original agreement. We will concede that the “Effective Term” started on September 22, 2014, although we did not receive a copy of their countersigned agreement. However, CenturyLink is saying we owe them over $1000 for early termination charges. Their contact is vague and misleading. If we would have canceled on the date they said we should have, they would have told us it was too late and the contract has already automatically renewed. So either way, they are getting extra money if you try to cancel your contract with them.

3) Their customer service is terrible. We never get help with our issues

I terminated my service with Century link and upon doing so I was told that I would be receiving instructions in the mail as to how to return the modem within the next 30 days. After a month and a half of not receiving anything, I contacted century link back again and they stated they would send another return kit. After another month and a half of not receiving anything in the mail I contacted century link again. They asked me to verify my mailing address, confirmed it was the correct, (same one on my bills and place or service). I was assured that another return kit would be mailed out immediately. Received a call in December 2017 from a collection agency stating I had a debt of $99 the cost of the modem at century link. I informed them that was a mistake as I have been attempting to return this modem for some time. I immediately got off the phone called century link and informed them that I had an account that was turn into collections because the modem wasn’t returned when I have called three times now in the attempt to return it. I was told that if the modem was received they will remove the collections account and that it is noted the previous times I have called and the trouble we are having getting the return kit to me. The representative asked for my address when I provided *** she stopped me immediately and said we have a different address at ***. I informed that was incorrect and that all of my bills have the correct address why all of sudden is the incorrect address on file now that I have cancelled my service and I have been attempting to return this device. The rep apologized and stated she would fix it immediately and get a kit out to my correct address. I got the return kit on 01/21 and placed it in the mail 01/29 I called as it states it was delivered to see when this will be removed from my credit and was informed that it won’t be. I have to pay the $99 and they are keeping the modem. This is robbery. I have been given the run around for months and I am still being taken advantage of by this company.

Cancelled my internet service in December at the end of my billing period because we sold our house and moved to the other side of the country. Received a conformation email that my service was terminated. I turned in my equipment in person and got a receipt for it. Sure enough Century Link charged me for January. I called and they acknowleged the mistake and said the refund would take 6 days. Well, it's a month later and they haven't processed the refund.
This was not a mistake, this is there business practice. They know a certain percentage of people will not notice the charge and they will get away with it. Another missleading practice they have is putting in the fine print that it takes 30-45 days for auto pay to activate after you sign up for it... Nothing takes 30-45 days! They do this because a certain percentage of people will assume thier next bill is on auto pay and will end up with stupid expensive late fees. This company is garbage and the people that work for them and pretend everything is on the up-and-up are no better.
I'm glad I moved outside of there coverage area.