Lumen Technologies

I received a collection notice from ERC in regards to an attempt to set up service from 2016. I called the collection ERC to report the dispute. I asked them if there was someone at CenturyLink I could speak with and was advised no. I than contacted CenturyLink right after and spoke to a Solemn, Christian, Amina, and Amy. ALL were NOT able to help me and referred to each other. Spent SEVERAL times holding. I last spoke to Amy and asked who her manager was and she provide me Rose. I asked for Rose to call me back and was told I would get a call within 24hrs. Unfortunately I never received my call back, so I called back today. In calling back today I spoke to Ericka, Kelly ***, James, and Chris. All again were NOT able to help me and transferred around. Many times I was cold transferred and explained my situation SEVERAL times. I than spoke to Bre sosl*** who took the time out to assist.

To break it down in high level. I attempted to set up service in the form of internet. Never received a modem, called back to cancel and was told I was all set and than here now I received a collection notice. Please also note I NEVER received a bill. For me to spend 3 days and talking to 9 people is NOT acceptable. While I understand some of the issues. NO ONE until talking to Bre took the time out to really listen and tried to help.

I'm am outraged at the quality of customer service provided by Century Link. My account was incorrectly setup to have service going to one account, while my auto payments were going to another. After multiple disconnections and phone calls, someone finally decided to find out why this was happening. Once the issue was discovered, the agent promised to resolve it by sending me a refund for the amount I paid, and clearing out the balance on the account that was incurring charges but shouldn't have been. After 7 more HOUR+ phone calls, the accounts were both closed, and a 3rd account established. Finally, I was charged for account cancellation fees, incorrectly billed services, and additional charges that incurred along the way. After another 1.5 hour phone call with the retention department, they did not honor the notes or promises of any other agent I previously spoke with, and made up a number she was comfortable with to have me pay the remaining balance. As a result, I am going to cancel service at both addresses I currently have with CenturyLink. It seems that a short-term problem is much more important to the "retention" department, then retaining a customer with 2 accounts through them.

Hi,

Feb. 12, 2018 I changed internet and phone providers from Century Link to ***. In January I called to get a better deal because my contract was expiring, the “best deal” I could get, a life time rate, was $30 more than what I was paying before.

So I set up an account with ***, for the same service it was half the price. Even after my agreement with *** will be up I will still be paying less than Century Links best deal. They even went as far to say to make sure when my contract is up to call and have my services rebundled!

On Feb 12I called Century Link to cancel my service immediately. I was told that my account was prepaid until March 6 and on that date my service would be cancelled. What I am upset about is, even though my account is prepaid, I will not get a credit for the remaining days until March 6 even though I have discontinued their services. They always prorate from the day you sign up, but not when you cancel. This does not seem to be ethical or fair. They say I still owe them $114.39.

My last bill was paid February 2, 2018. I feel I should only pay for the 10 days I used their services.

This is just a side note, when I cancelled the Century Link woman was very rude. When I was trying to ask a questions, she said, excuse me I was talking in a very snide way why don't you wait until I'm talking.. Not very good customer service, as she also interrupted me when I was talking.

The real issue is paying for service I am not getting. I feel that I should get a credit from Feb. 13 to Mar. 6 and not another bill.

After my phone call I received an email shortly thereafter, stating my service would be cancelled March 6 not the date I called, Feb 12.

I've had Centurylink for over 15 years and they recently closed my email because spammers had gotten into it and used it. They were unable to get me access to that account so everyone who had that email (15 years worth) got no response when they emailed me. So they think I'm an *** when it's really Centurylink who is an ***. This has cost me late fees because I was set up on email notifications for a lot of things. Also has cost me lost business. Funny thing is when I was cancelling my account the lady in IL was saying her computer/internet was slow. I commented that was what you got with Centurylink. She said 'we use *** here'. That's just funny. You suck Centurylink. I'm posting bad reviews everywhere I can find.

I would give 0 if I could.
Screw this service.
The advertisements for “cheap high speed internet” is only there to reel poor people in.
Once they have you in a contract, they’ll screw you over.
We have been customers for almost two years now. Always on our bill
There is additional charges we never signed up for. And when we called the many times to address this issue, we were told it was fixed and our bill is still almost $100 a month!
The internet isn’t even fast. 7 MPS.
The employees that help with customer service seem clueless to explain what all of the “packages” are. The first person we spoke to ASKED US what the “@Ease” program is.
it’s very frustrating to deal with people that are so willing to take your money but lend no help whatsoever in adjusting your bill to the ADVIETISED price. And can’t even find proper notes or records about our many previous calls.
DO NOT get sucked into century link. You will be very very disappointed in what your paying SO MUCH money for.
I wish there was other providers in our area otherwise I would’ve listened to all the people I know saying that CENTURY LINK IS CRAP.
FOUR THUMBS DOWN.

We are a customer of Century Link for internet service only. We had intermittent internet signals and speed. Speed test (hardwired with ethernet) ranged from single digit to low teens mbps when the service is rated at 20 mbps. This issue promoted us to contact century link for terminating the contract due to consumer frustration and increased cost ($78.72 per mo.). Centurylink stated we had a contract still in place and termination fees would apply. We were offered a lower rate and a technician to come check service speeds. The technician said, "they would lower the rate for the service issues if that would help". We agreed to the lower rate and a tech for assistance. the technician came out May 11th, 2017 and was very kind and switched hubs to a newer model. The issue has continued with intermittent service and the bill has fluctuated month to month. Fluctuating month to month bills is a issue because after calling Century Link again they informed us we are in a new contract that will not end for another year because we "verbally" agreed to the price reduction. This was not mentioned as a new contract at the time. The monthly rates continue to fluctuate even while in a contract period concerning us for consumer abuse. They are as follows: Oct. $37.51, Nov. $44.28, Dec. $44.28, Jan. 2018 $44.30. We have experienced pour customer service and intimidation from century link when addressing concerns. Delayed que times and intimidation with contacts have increased frustration for us when we could have been mitigated with better customer service. We found century link abusing the "verbal" contact term and abusive when holding early termination fees over our head for sub par service.

I have called the customer service number (800)244-1111 three time today (2/14/2018), and when I provide the account number #***, I am placed on hold with everyone I talk to and then transferred two to three times. NO one I talk to can process that account number...I'm either placed on hold indefinitely, once up to 45 minutes, or transferred and hung up on.

Thus, I have tried to contact Century Link, but they are not able to answer the question why I received a collection notice.

EVENTS TO DATE:

1) I cancelled my PRISM service on 10/14/2017 for PRISM account *** which provided video, and also, has 10-digit account number of: *** for the broadband required to support PRISM. NOTE: We ONLY had PRISM, no internet or phone service and paid ALL bills sent to us.

2) Century link received all equipment a few weeks later

3) I received a check from Century Link, for the balanced owed to us, mid-November.

4) I received a collection letter from IC System, dated 2/7/2018, for a balance owed of $118.46, regarding account#***

The problem is - we NEVER received any past due notices, and, when I call the customer service number (800)244-1111 and utilize the automated system, there is no balance owed.

We recently contacted Century Link to notify them that we would be moving. We were told that one of the promotions we were participating in required a one-year-contract and if that contract was not met we were required to pay a early termination fee (the promotion was a discount if we enrolled in autopay). I notified the agent that we had never been advised of this contract and had we been notified of this, we never would have agreed as we knew we would likely be moving before the year was complete. The agent I spoke to told me if we could transfer Century Link to our new location or prove that Century link was not provided at our new location (by providing "range", "township", and "section") that this termination fee of $100 could be waved. So, I contacted the country assessor of our new home, found the info, and called Century Link. The supervisor told us Century Link was not provided in our new location. The supervisor we spoke to also told us that we should have read our bill as that would tell us we were under contract, although it was still a contract we never agreed to or were notified of the contract requirement and continued to require that we pay the early termination fee as well as the rest of the current month's payment (even though we notified them 2 weeks before we were moving).

On 11/11/2017, I cancelled my service. I called CenturyLink that day. I have witnesses. They told me they would be sending me a final bill. About 3 weeks later, I received a "confirmation of order" to sign up for a new account. I never signed up for a new account. With this, I also recieved a bill for $467.98. Keep in mind, my billing was current. I owed them nothing when I called on 11/11/2017 with the exception of the "prorated" amount that would take me up to the next billing cycle in November on 11/16/2018. I called them immediately. They conveniently said I never called on the 11th of November and I had to pay for December too. I refused and told them I agreed I owed them a prorated amount plus whatever they paid to *** on my behalf. They agreed to send me an itemized statement bill for the new amount. Instead of this, I received a bill in January for $599.99. I called them and asked why I was getting this bill and where my itemized statement was. First the girl made up some garbage about how I owed this to them for *** for December. I informed them I had cancelled with *** long before that, and had already received a refund from Direct Tv for the amount paid. I had no services from either *** or Century Link since November 11, 2017. Then they said "well that was a gift card for a promotion." Later on, they informed me it was a "refund" from Century Link, even though it was a credit card from *** that indicated it was a promotional gift. The girl "Jasmine" changed the story each time. She kept getting off the phone, and saying she was checking with her "sups" and they agreed all the charges were valid. When I asked her to break them down for me, she could not. She kept including charges for December. When I told her I didn't have service in December, she said it was "past due amounts" but contradicted this by saying that customers pay 1 month in advance. If I paid my bill on 10/28/2017 and cancelled the service on 11/11/2017- how can I be one month behind when the billing is paid a month in advance? She still refused to understand the issues and kept saying the billing is valid. I informed her that I would require a detailed itemized billing statement that had exact dates on them for examination of both my attorney and the Minnesota Attorney General. She kept saying "I'll just send you the bills from November and December and refused to acknowlege that I wanted exact dates attached to each penny billed. She also asked why I do not have my bills handy and that I should be able to see all of that on my bills. I informed her that since everything was done online, and my account was discontinued/shut off on 11/11/2017, I could not longer access those bills or any other notifications.
These people are trained the same way. They are all trained to be deceptive and try to come up with every single excuse and way to screw people out of money that is not owed to them. Guess what Jasmine....I have 2 Phd's and I'm not in need of money. I'm smarter than you- a LOT smarter. I have all the legal resources in the world just to prove that Century Link is crooked, deceptive, and should be shut down. Shame on you for working at a place that continuously scams people. I feel for those who are not as saavy and end up paying your fees just to get you off their backs. It won't be me. It will be a cold day in hell when I pay you $600- and if you ruin my credit report- you'll see my ugly mug in court. Century Link should not only be shut down, they should be FINED heavily for their business practices!!!!!

I have cancelled my service with Century Link and returned the modem in September, 2017. I continue to get billed for the modem despite being told by the financial services team at Century Link on two separate occasions that they have received the modem and will credit my account.

I called and cancelled all of my service with Centurylink which was bundled with *** and my reason for cancellation was due to their inability to provide reliable service and faster internet speeds. I called in on February 3, 2017 to have my service cancelled on February 28, 2017. When I called in the customer service rep assured me that the February 13, 2017 bill would be my last and I would be receiving a credit on the account of $160 to offset all balances for Centurylink and ***. After a month a had passed I received a notice that I still owed for services for the month of March 2017. When I call to dispute the charges, they told me that they had already paid my *** bill and I should receive a credit that I could pay them with and if I paid $25.13 now that would cover the cost of my phone and internet. When I called *** about getting a credit for what Centurylink had already paid to them, they said that they could not issue the credit to me and Centurylink needed to request the credit. When I called Centurylink they disputed the claim and said it was already sent to collections and that I had to settle it with the collections company.

Attempted to cancel my services and they refused to cancel my services unless I provided a number they put on the paper bill. They offered to email it but never showed but other emails have come. This is a standard tactic to avoid having people cancel services.

I feel that current billing practices with CenturyLink are unethical in this current age of technology. CenturyLink has my bank account information and directly withdrawals my monthly bill amount on the 22nd of each month. To acknowledge the withdrawal will take place CenturyLink sends an email informing me of the withdrawal and the amount to be taken from my account.
The email quite simply states: Dear CenturyLink Customer,
Your current CenturyLink® bill for the account ending in .... is now available online.
Total Amount Due: $73.17
NO ACTION REQUIRED – YOU ARE ON AUTOPAY
You are enrolled in recurring automatic payments. Your payment will occur on approximately 02/22/2018
View Bill
To view the details of your bill conveniently and securely.

This month I received my email with the and my bill had gone up from $44.64 to $73.17. When I called and asked for the new promotional specials I stated that I would like to receive the new promotion of price for life internet at $40/month and have the $28.53 applied as a credit to my next months bill as I was unaware that my current promotional period was ending and that my bill would increase. I was denied the full amount of $28.53 and was instead offered an $18 credit for next months billing cycle on the new promotion. The company said they were not obligated to apply the full amount to next months bill because my bill clearly stated that my promotional period was ending.

I feel this is unethical business practice because the company is taking advantage of having direct access to my bank account without any acknowledgment on behalf of the consumer that the bill will be increased. They are not under any obligation to inform me in writing that my bill will increase. Additionally, the monthly emailed brief statement is the current business standard for many companies such as water. gas, power. The email format CenturyLink uses is very similar to the emails I receive my other services. They state the amount and say click here to view the full bill. The one difference is that the other companies do not have the ability to directly withdrawal money from my account. Additionally, the current practice from consumers is to view this email statement as their bill because all the information they need to know is summarized in the email. There is not a need to view the complete bill especially with a service such as internet that does not fluctuate each month. but remains a constant price. Additionally, opening the bill requires a separate login and for the consumer to take additional steps to read the bill and businesses know that consumers will not do this and therefore it is the perfect place to put information about rising costs. Therefore the ethical standards of businesses that have direct access to customers accounts need to be updated to the technological advances of the day. If my bill amount will change the business needs to put that information in the medium that the consumer will read. This includes the monthly emailed summary in addition to the full statement. Businesses are taking advantage of advances in technology such as paperless billing and direct withdrawal without the consideration of the ethics that need to govern these practices.

They have tried to charge me for equipment I never received. I have to continue to call for a shipping label to return their modem still nothing. They would transfer me for hours for my cancellation. Then tried to charge me until I told them I was in their price for life program. They are really shady people and If it wasn't for my persistence they would have taken advantage of me. At this point I just want to be done but I feel they are holding off on that shipping label to charge me. What are we to do as consumers in situations like this. This is highly unethical.

If you like a business who admits to overfilling, then century link is the business for you! They are charging me a late fee for a bill that isn't even do yet! you cant tack on a $9 late fee for a bill that is due the 24th! The workers are inconsistent and do not know what they are talking about. I was given over $200 in credits for them screwing up so bad, then they just took them away and were telling me I wasn't able to use them. 4 days of arguing and providing proof that they were mine I was able to get them back. I did contact the attorney general, I hope to hear something back.

I have now spent 4 phone hours, not counting the personal time that I originally spent trying to get internet service that was to start the first of January. Received the modem and it hasn’t worked. I’ve been through 3 different people making me go through the same steps. I keep asking for a tech to come to house. They all tell me one will be dispatched. No one ever comes. I am frustrated beyond being frustrated. Centurylink has horrible service if you can even call it service.

On December 8, 2017 I called to cancel services. I was told I would have a $15 termination fee. I questioned the fee and the woman I spoke with said she would waive the fee. Even though I cancelled service I continued to get billed for services. I had to call on numerous occasions to discuss with them why I was still being billed. Before today, the previous two times I spoke with them about this they said they were adjusting the account and I would not have a remaining bill. On Saturday I got a bill this time for the termination fee and another $9 fee. I spoke with them today for an hour and questioned why I still have those charges. They refused to give me any information or clarify why the woman on December 7 lied and said she would waive the fee. I asked to speak to a supervisor, and the supervisor did not assist in anyway. I put in a request to talk to her supervisor and was told I could expect a call in three days and I have been told by three separate people from the company that my account had no charges and the Account was closed in full. When I asked why their employees were telling me something different she said they will have to go through retraining but it is not their problem if their employees misspoke.

I have had an on going issue with billing for the last several months. I have been paying my bill on time through my bank and Have been having my payment applied to another account. I went through their dispute process twice because they closed it once for no contact. I sent money in just to make sure that I was doing my part and still this went on for several months. Then in December of 2016 I started receiving my banks payment back to me. I received 2 checks back total before I finally canceled my account with Century Link. I have made several calls to their company to get things handled and resolved and it continues to be everyone else fault but theirs. I finally went to my bank and they tracked a payment that was sent out and it showed that they sent it to Oklahoma and they had no idea where the check was or why it had been sent their from Phoenix, AZ. So I ended up canceling that check and sent another. I have gotten no where with this company they continue to say they are owed more money after I had made arrangements to "pay back what was owed" Century Link has done nothing but provide poor customer service ( My wife and I have been hung up on more than 5 different times. Have been told one thing and then said that was not true and this is the way they handle all these issue. which is an absolute LIE. I just paid my total bill which I set up with "Alice" for a total of $323.52 (which they can't tell me who Alice is or get back in to contact with her because they have agents all over the country) so convenient that a company can't allow you to talk to the same person and get issues resolved which is a complete scam with in its self. They are now threatening me if I don't pay another $128.04 they will send me to collections. This is absolutely a scam of a business for wanting me to pay for services that was canceled. I have seen reviews about Century Link from many people I am curious what is truly being done to get changes, apparently they are not changing practices and are not learning from past mistakes.

I am a health care professional taking care of a neighbor 24/7. I work from the home of my neighbor and needed internet. I contacted century link on Feb. 3rd requesting service. The address from where I work is, ***. I spoke with a representative by the name of Mary. Was informed that I could get service for $55 a month, no contract. On Feb. 8th I received the modem. On Feb. 8th my neighbor's phone number, *** which was working is now not working. I called to cancel the internet. Then today Feb. 12th I asked them to get the phone working. I returned the modem today (Feb. 12th) at 3:00pm. I spoke with an Anthony, a Trayza and an Andrew, each one unable to complete my request to get the phone working again. Attempts to get the phone working have gone unanswered. I spoke with a supervisor named Chris and he assured me that the phone would be operational on Feb. 13th between 8:15 am to 12 noon. It is imperative that phone service be made available immediately. I am not certain that they will be here tomorrow.

Absolutely poor quality of internet, customer service and billing. We're supposed to be getting 10mps, but are hovering around 1.5. They reset, it works for a day, and is back to the same crap, with no solution.