Lumen Technologies

After 10 years of loyality, we just had to switch. We called to cancel a year ago because we just could not get internet speed we needed. They told us to upgrade, it was available and the technician would be there and fix it. We called, they tried after 9 months we had to switch. No one had the notes that happened a year ago, or the tech visits or calls. So they decided to bill us a penalty for the last three months. Mislead after trying so hard to stay with them, many hours, and here is your bill we mislead you to believe you could cancel because they had not paperwork, tracking, or other records.

I have been paying $21.94 for my service since 5/11/17. When I called and ordered a change of address, I was told that as long as I reset up my autopay and my paperless billing that my rate would stay the same. I did question the increase last month but was told that it was just the fees associated with my move (mind you I am still on the same parcel of land). I was ok with that answer at that time. Now, expecting my account to be billed the $21.94, I was baffled to see that I was charged over $34 (also had much faster internet at the $21.95). This is not what I agreed to. So, I started a chat with *** on the centurylink website. He told me that I was getting a "loyal customer credit" that they removed just cause I moved (once again on the same parcel of land). So, I am now not a loyal customer because I moved 500 feet? He then proceeded to inform me that I must call their retention department to remedy this. I have had to call numerous times and this wastes alot of my time. The fact that I was contacting customer support, I feel they should be able to take care of issues like this.

Out was never hooked up I talk to them several times about this they said I will be billed in then they kept calling me saying how old a $160 but they never hook me up because they said they had get were missing from the church they had across someone else's property to get to my property in a couldn't do that without that person's permission I've never had their service The last person I talk to say that their line said it was on for 14 days even the technician Jake told them on the 3 way that he could not hook me up because he couldn't get permission from the church to cross their property to get to mine I don't understand how do billing me for service they never hooked up

I paid $50 for internet and never received anything.

The phone and internet service from this company was terrible. No Customer service. Getting canceled was almost impossible. They keep on billing us after it was canceled. Also keep billing for equipment that had been returned. We are a business and it was a terrible experience. They are a dishonest company!

There is absolutely nothing positive I have to say about CenturyLink. I have unfortunately had the "privilege" of CenturyLink being the only ISP in my area that does not have a data cap. For $45 a month, I am paying for 10mbps/1mbps internet. I HAVE ONLY GOTTEN ADVERTISED SPEEDS TWICE!!! 99.9% of the time you will experience <2mpbs download and less than 400kbps upload. Especially at peak hours (basically from when you get home to when you go to work- so the exact time frame you need internet), I have literally seen it get down to 45kbps download!! That's insane. It gets so slow that SpeedTest.net and Fast.com can't even spit out a number faster than "0.00". Even the modem's built in speedtest rarely says I'm getting advertised speeds. I've tried different routers including the built in router included with Centurylink's modem, a wired connection straight to the modem, different wireless devices... All of them experience slow or unreliable connections. Customer service has claimed there are bandwidth issues and that they will be resolved. Kevin from CenturyLink's Twitter sent me "It does look like we have an outage in your area. It is causing slow downs in the area and intermittent connections...An outage has been reported in your area. Our technicians are looking into it, and it should be resolved by Sep 20, 2017 17:00 PM. -Kevin " I received that DM on September 20th, 2017, today is November 13 2017 and it's still just as slow and unreliable as it was then. All of the neighborhood has had slow internet for months, way before I moved in. I am not the only person to reach out to CenturyLink in my area.
When I had CenturyLink install internet in my new home (early July 2017), they didn't bury the line. The installer said someone else will come and do it soon. That is fine, I can live with a wire running across my front yard for a week or two. No one ever came to bury the cable running across my yard. I reached out to CenturyLink through email, phone, and twitter for weeks - no one did anything about it. I always got the same response: "I am sorry, we can't take your request, please call this number" OR I am sorry, we will send someone out as soon as possible." Finally, after what seems like a dozen different attempts, someone responded to us and seemed to actually care. This was right around Halloween (October 2017), when children are out running around and may trip on the wire. CenturyLink didn't want to be involved in a lawsuit so they finally had someone come bury the cable.
I would not recommend CenturyLink to anyone. You are literally better off getting unlimited data plan through a mobile carrier and using your hotspot to connect your computer. I use over 100gb a month through *** mobile data - they start throttling your speeds at around 20GB - and it's still more reliable than CenturyLink's DSL connection. Avoid this company.

I was with century link for two years previous to moving to our new
Adress in meridian idaho.
August 2017 I called into centrury to request having my high speed
No contract transfered. I was told that it would be 4 weeks to have a
Technician come to my home. I declined, and told the agent to
Cancel my,service. I was disappointed. 4 weeks later, a technician called
Stating he was on my way to my home. I told him not to come.
I called into century 4 times. I was told I did request for transfering service.
Each agent, claimed I never cancelled. Then they would transfer me to the cancellation
Department. Then I would get hung up on. I found an email link. I received email back
Stating I am in a 3 year contract. I never signed a contract nor did a verbal contract.
I email responded to request proof I signed a copy of a contract.
The agent said they don't have any copies. She said that any conversation to request service is a good enough contract.

Century Link put me on a one year contract without permission. Will not cancel service even though I asked before missing a bill to cancel service because of an EXTREME PERSONAL EMERGENCY AND FINANCIAL HARDSHIP! Had to speak to three different people and all said I can't cancel unless I pay a 200.00 disconnection fee when the reason I was disconnected was that I could no longer afford the service! I called BEFORE MISSING A BILL! I never agreed to the one year contract. Nor did I agree to an early disconnection penalty! Almost every month Century link has overbilled me and I have had to call and get them to fix the bill. Talked with three staff who did not care or offer any suggestions. Finally, after 25 minutes, I suggested that they suspend my service for six months until I could afford their service again. They agreed but says I WOULD NOT BE ALLOWED OUT OF THE CONTRACT! That I would have to keep paying and they would tack on an extra several months! I am still on hold with them, it's been half an hour and I need to get to work. I just told *** "The Escalation Manager" That I do not have a contract with them where I agreed to this. I asked for a copy and she hung up on me. I had been on hold for several minutes more. She just hung up on me!

I have had Century link for 3 years and have had an issue with billing and product continuously....I have called them almost EVERY month with an issue regarding my billing being more than the month prior...my promotions being dropped after 4 months...my information being deleted....terrible internet speed after upgrading..I constantly get the run around and always an excuse as to why my bill has increased....my bill over the last 6 months has NEVER been the same and I have not changed my plan at all..except maybe to take away channels or go with a lesser package..yet is still get the run around of numbers totals promotions tax...I am tired of this...I have been more than patient and have spent far to much time on the phone with them and their products issues....I have NO other option for internet and TV here where I live and I have a son who does his school work on line , this is ridiculous....its as if they just don't care, because THEY DONT HAVE TO.my bill gets paid in full every month on time and this is the thanks I get for being a good customer???

I contacted CenturyLink via chat and was connected to a representative. I had questions about their bundles. After speaking with the agent for quite awhile, I decided to move forward with a bundle including internet, phone and TV. Long story short is that she asked me for my information to run a credit check. I froze my account on Equifax after the big data breach. She came stating that my account was frozen and that's when she confirmed CenturyLink uses them for the check. She gave me the option of paying $299 to bypass the credit check, otherwise I would need to cancel this order, unfreeze Equifax, and call back in once completed. I chose the option of paying the $299 after she confirmed it would completely negate the need for a credit check. A day later, I got hit with a credit check on TransUnion. When I called back in, they stated it was DirecTV (the TV portion of the bundle) that performed the check. There was never anything stating that CenturyLink would be sharing my info and I never authorized DirecTV to perform a check. Looking more closely at the credit inquiry, it shows it came from CenturyLink. They refuse to do anything about and continue to blatantly lie that it was DirecTV that performed it. I can't simply cancel because if I do, I get hit with a cancellation fee of $480 from DirecTV, on top of the $299 I already paid to avoid a credit check, AND the hit on TransUnion would not get removed. So thanks CenturyLink! You screwed me!

I have had to call customer service for repairs 3 times and have had intermittent service for all most 2 months. I called to cancel my service due to no service which has been logged on there system. They would not let me out of my contract and tried to say I have to pay for the last 3 months of the contract. They have not lived up to the contract agreement and therefore I should be able to terminate this contract and owe nothing, This is criminal and They should not be allowed to do this when they are the 1 in the wrong. I will be telling everyone I know about this and will never use or recommend this company to anyone.

I have a land line - been "down" since Nov. 2 and I am told service guys are behind and it will be until 11-15 before anyone can come out. A co-worker who also has Century Link has no internet and is waiting until Nov. 20.
ARE YOU KIDDING ME?? WHY WOULD THE COMPANY NOT HIRE TEMPORARY FIELD TECHS OR SOMETHING!
Unfortunately for me and my co-worker we are STUCK because CenturyLink has no competition in our area so I guess we can be treated like ZEROS since we have no other options.

I had someone come to my door in September and let me know that CenturyLink would be offering high speed fiberoptic service in my neighborhood. I agreed to it and two weeks later received a modem from them with self-install instructions. One of their technicians supposedly turned on the service and when it came to activation I had a non-working phone jack. I called and added their $4.99 a month plan to include someone coming out. The guy came a week later and repaired the jack and discovered I had no phone line power to my house. The other person didn't actually do anything. So he had to call someone else. I finally get internet service for TWO whole days. I got the MagicJack that was recommended by the person who came to my door. Guess what, that made my internet shut down. I had to talk to four different people in their HORRIBLE customer service. So now I've gotten 2 bills totaling $100 for TWO days of actual internet. I am a graduate school student in an online program. Thank goodness I never cancelled my *** or I would have been completely screwed. CenturyLink is AWFUL. what a complete waste of my time and money.

I ported my phone and CenturyLink shut off my internet. I called Nov 2 they said I would be reconnected on Nov 6. I called Nov 6 they said I would be reconnected Nov 8. They called Nov 8 and said I would be reconnected Nov 9. I called Nov 9 they said I will be reconnected on Nov 13. I have been a customer 25 plus years. No description of the problem just a new date set. I asked for the second supervisor and was told it will take 72 hours for him to get back to me. My daughter has to have the internet to do her school work. I have never posted negative reviews of a company until today. This is my 3 site with this issue.

Absolutely the most horrendous experience I've had in 16 years of dealing with internet companies. It is absolutely terrible.

I moved on July 05, 2017, called to disconnect service at the end of June for July 05, 2017. They posted my payment of 201.00 on July 04, 2017 a month in advance. Century Link is saying I owe for month of August for a bundle service. I guess they are trying to bill me for another month. They said I did not call until July 27 for disconnect service. I called for new service at my new home. I do not bundle with *** and they are trying to charge me for that month also. I have called for a total of nine hours, written letters, and still can't solve problem. I did not even get credit for the month I paid in advance.

I signed up with centurylink internet services & was given an installation appointment with an all day windows ,advised of $60 installation charges and that an adult presence was required. After losing 2 full days of work (over $400 in wages) and being " stood up" on 3 different occasions with no resolution in sight. I am requesting help to resolve this frustrating situation.

I have an unlisted lan line . I've been a customer for 11 years with Century Link. My number is registered as a do not call number. Century Link has this in their records. Since February of this year I've continually received survey calls, sales calls from them after specifically requesting not to receive these calls. I was told it would take 30 days to get me on the do not call list. I finally changed carriers on October 20 because they continued to call,,,usually during dinner. For the last two nights, I've received calls from them from an *** office. They said they didn't have me listed as do not call. They knew my name. I have been on hold to talk to a supervisor for 10 minutes now. I would like this harassment to stop asap.

Century-link has been overcharging me $4.98 since may 2017. I was supposed to be in a locked contract at the following rates:
april 6 billing date
packages 35.45
broadband 3.49
voice .02
taxes 3.18
total $42.14
After this date my rates went up to:
after that date
packages 39.99
broadband 3.99
voice .02
taxes 3.18
total $47.12

a difference of $4.98, and I was supposed to be locked into a plan.
In addition to that rate they also raised my late fee from $14 to $16
I called to make a payment arrangement because I recently lost my job, they said no problem they would work with me.
Then my phone was shut off because I got behind and they hit me with another $16 late fee, so I called and had it turned back on, they even recorded the call, they never told me of a restoration charge, that can be verified by listening to the recording. they charged me a $15.02 restoration charge. I payed my bill minus the $15.02 fee and tried to get them to waive it, by both customer service and emailing corporate offices. Corporate said they would look into it but never did. It is still there on my bill.

This might be the worst company in the country. When you call they skip you around and every person you talk to ask you for your name, id number and reason for your call. They fail to show up for appointments and don't even bother to call you when they aren't coming. It will be a great day in this country when this company either goes out of business or is bought and totally revamped by a better company. If they had a score less than 1 star I would give them that!!!!