Lumen Technologies

About a month ago I received a call from Nicholas from Centurylink. He wanted me to switch our business phones from *** to Centurylink. I spent about 45 mins talking to him about what deal he had, would it cover the same features as I had now, what was price with fees included. So a couple weeks later on install date - no show. I call, they’re waiting on ***. Ok. Two weeeks after that they show up on a Monday, tell us we are all set. Two days later, no phone service. Apparently they didn’t fully connect our service. Technician comes again. Few days after that our second line doesn’t work. Ask us questions as if we are dumb.. is the fax hooked up? Technician (rude) comes another time. After all this, we find out my buddy Nicholas screwed us anyway. $102 bill instead of the “around $65” he promised. Plus, no long distance either. So upset with the service and false advertising. Such a pain in the butt this has been. If it wasn’t our busiest time of year I would have canceled them yesterday. Going back to *** ASAP. They said sorry? Horrible

I have had two accounts with them now and their sales team with both accounts has quoted pricing that is not what they actually bill the account. They encourage their customers to link their bank accounts for auto bill pay then post bill and take payments that are higher than the quoted price. If you manage to get a hold of their customer service team they will adjust your payment for a month or so but it always goes back to the high amount you didn't agree to pay.
Most recently I closed my account with them then was contacted by their sales team and offered $40 a month for my internet service - I agreed and opened a new account. I just looked at my bill and it is $49.50 - I was extremely specific over the phone that it would be $40 with no additional charges and was given confirmation on that. Now trying to find out why I was given false information their billing department has no record of the quote I was given and expects payment on the 3rd.
Over all Century link seems to be playing a "Bait and Switch" game with its customers and wont honor any agreement when initially setting up an account.

Colorado Springs. Wednesday, 15 November 2017: We experienced an outage that included telephone service, Prism TV and internet service. I checked CenturyLink's outages page where there was a report of a know outage in the area. Because my mother is elderly and uses oxygen, we consider telephone service vital to her wellbeing should an emergency arise. CenturyLink promised to send a technician the next day to resolve the issue.
Thursday, 16 November 2017: The following day a technician did come out to fix the problem but because he was dispatched to fix the telephone issue, did not fix the other issues. That day, we were finally able to use telephone but not Prism TV or the internet.
Friday, 17 November 2017: I checked the CenturyLink web page for outages and saw a report that there were known outages. I called CenturyLink and was told that there were no known outages and that the technician that had been dispatched the day earlier was only sent to fix the phone and was only a specialist for the phone issues. The outage was due to be fixed in 24 hrs.
Saturday, 18 November 2017: We checked the CenturyLink web page for outages and the systems check showed all clear. The only service working was the phone. I chatted with CenturyLink and they said there was a known outage and denied that a work order for all three services had been submitted.
Sunday, 19 November 2017: Calls received a response that there was a known outage. After going through the recorded messages to report issues to CenturyLink, we got a message that there was an emergency in the building, please call back later.
Monday, 20 November 2017: I checked with the outage page and did not see any messages with known outages. I used the chat to report the issue and spent at least an hour going through a process of trouble shooting and was eventually told that the was a problem with our modem/router. An appointment was scheduled with a technician for Tuesday, 21 November.
Tuesday, 21 November 2017: The same technician that had been dispatched on Thursday came in and said he was trained to resolve issues for all three services. We were told that there was a known outage. My mother was very angry and he said he made several phone calls and spoke with a supervisor to elevate the issue and promised to resolve the issue and return later this afternoon. At this point, the issues remain unresolved.

Horrible service booth internet and agent wise. Bills paid on time but our internet will go out until we open investigations into where the money actually went. (All of which was cashed and taken out of our account). Very inconvenient as I work from home. If we didn’t have a contract we would absolutely switch providers

I am being charged for equipment that has been returned using a UPS shipping label provided by Centurylink. I am also being charged a cancellation fee that I was told I would not have to pay upon speaking to a representative. I have contacted this company multiple times and no one seems to have any record of any of this. Their customer service is awful. I have spent multiple hours on phone calls and online chats, with no resolution. Upon one interaction, the representative stated the equipment had been received, and would be taken off my bill. That never happened. I am being taken to collections for over $900, most of which is related to these two issues. It is disappointing to deal with a company that has employees that will tell you anything to get you off the phone, yet they are giving incorrect information.

Ordered internet because they are the only provider in my area. Was sent a confirmation email which detailed that my modem would be sent to me prior to install date of Nov. 9, 2017. When I hadn't received it prior to that date it took 3 phone calls of over 20 minutes each to find out that my installation date had been pushed back to the 21st. Today is the 20th and the modem is not here. Three more phone calls(was disconnected twice) and I find out that it hasn't shipped yet. The representative said I would have it tomorrow morning. I asked for a tracking number from the shippers, but he said they didn't have one yet. It I could call UPS. I asked how they could tell me I would have it by morning when it hasn't shipped out yet...no answer. I asked how I was supposed to contact the shippers without a tracking number...again no answer. I feel like this company knows they are our only option for internet service so they don't care. They focus on providing better service in areas where they have competition and we get what's left. Not acceptable!

I signed up with Century Link on 11/3/17 and received my modem on 11/7/17, with a note that said my service would be active that day after 5pm. It was not. In fact, it took several phone calls for them to even activate it. Even then, my internet still didn't work. I told them I felt like it was a wiring issue because my house is older. They came out 11/9/17 and left cut wires exposed and the cover off the box outside for 5 days.They eventually fixed the outside wires but then internet still didn't work. I have now spoken to a total of 20 people between 11/7 and 11/20, and I still do not have internet. The technicians have been scheduled to come out several times but have not shown up and have not contacted me to let me know they wouldn't be there. When I call to complain, I get passed around from one person to the next, eventually someone promises it will be taken care of ASAP, and the cycle continues. I do NOT recommend them to anyone! The only reason I am giving them 1 star is because 1/2 star isn't an option. Hands down, the absolute worst customer service I have ever experienced. They have also made NO effort to correct the issues, even after denied requests to speak to someone higher in the company.

In May of this year I purchased a Modem from Century link for $119.00. I moved and transferred service in July of this year and every month they charge me $9.99 for the lease on the modem that I bought to avoid the lease cost. I have spent over 6 hours on the phone with them and they tell me that it is taken care of. I have emailed them each month about the least being on my bill again. They have taken it off my bill and told me it would not be a problem again. This months bill had the $9.99 charge again. I again emailed them and received an email back from someone who said they didn't know how to remove the charge or who I needed to contact.

I have to call customer service on a monthly basis to get my bill corrected. Over priced for the slow internet offered. The only reason I use them is they are the only provider in my subdivision.

They offer unreliable service at ridiculously slow speeds. Anytime there is a problem, we go through a nightmare trying to contact customer support. My bill increased a whole $30 and now I pay over $100/month for only 3 Mbps internet and a home phone.

I ordered centurylink internet service in july, 2017. After an unexplained cancelleation by my tech I decided to cancel my service and requested a refund in early august, 2017. After multiple calls with customer support I was led to believe my refund was processed and I would have it anywhere from 1to3 business days to a whole month according to two different supervisors. The month of September passes and no refund was deposited to my card. I filed a claim with the fcc that got me nowhere. The most recent communication from centurylink was an automated email to confirm my account even though it has been closed since august. I received these emails the first and second week of November . All I would like I my $75 refund I we promised in August

I canceled my account, and now am being charged for two active accounts

Beware! CenturyLink’s installation team has the absolute worst reliability when it comes to showing up at their scheduled time. We recently moved and had scheduled to transfer our CenturyLink internet and home phone service to our new home. CenturyLink failed to show up on 3 separate agreed upon times in the past 3 weeks. They keep telling me their technician is overbooked. They require you to be home for a 4-hour timeframe and then they don’t come. I’ve had to make arrangements to be away from work on 3 separate days in order to be home for them to come and install their services and they don’t show up. They push the install out 2 or 3 days and expect you to be home again and again. Not acceptable! We’ve had service with them for 20 years but are cancelling because they don’t respect our time.

Startung from the top, century link has missed an appointment and then claimed they had no record of it despite an email with a confirmation number, rescheduled our initial installation appointment 4 times resulting in 6 weeks of delays, had the technician come to our home finally complete the installation amd have it work for 3 hours and then quit. Now we must wait two more weeks for them to come back out to fix it. This has been the absolute worst experience I have ever had as a consumer. Every department and century link employee we have dealt with has been completely incompetent. I would not recommend century link to my worst enemy.

Centurylink is the only internet/wireless provider available to me butI have been unable to watch programs on my *** for some time now because there's not enough bandwidth. Speaking to the customer service rep just now, I was told there is "congestion" on the line and the congestion is widespread and has been ongoing for several weeks. When I asked for credit for service I'm not getting, I was told I would see a $5 credit on my next statement -- though I am paying *** and others much more than that for their service but am unable to access it because of this problem with centurylink. Additionally, I was told that the congestion is ongoing and they cannot say when it will be resolved. This is unfair and upsetting. Especially as we have no other option here for another service provider. This is not the only problem us islanders are having with centurylink. Many cannot even depend on their phone service.

CenturyLink has charged me payment for my phone that is out of order for last few weeks and the put in a wire line that is above ground in which is causing harm to family and pet due to being step on and/or trip on.

I have had some internet issues and whenever I call in I get transferred around and hung up on excessively. When I do get a CSR they only want to trouble shoot the same thing over and over and over. They do not want to send people out to look at the lines or modem. when you finally threaten to cancel is when they make the effort to get someone to you. Now this then takes 3-4 weeks before they get someone to you and then you get a 5 hour window to when they can come. Like your time is not valuable. I mean I take time off of work fro this ugh
they just don't seem to care. Then when you try to cancel they have your *** in a contract that you do not recall getting.

Century Link's much publicized "price for life" does not apply to current customers who are paying less than $55. I was paying $33 with tax and suddenly my price doubled to $78. When I called the Century Link billing office I was told that I could have a "price for life" at $55 or I could accept yet another "promotional price" of $41 with tax which will expire in one year. The bottom line is that loyal customers are paying more to help fund Century Link's new publicity campaign to reach new customers or get others to switch their service from competitors.

I would never use this *** company ever again. Why can a company get away with cheating and stealing from their customers, why is there no law to put these people in jail or out of business? We had the highest paid internet speeds which never gets to where it should be! We dropped them from cable and now my internet is even worse, everything lags from pages, load up, searches, and videos are almost in watchable buffering ever 20-30 seconds which didn’t happen until we dropped the cable tv portion we were getting from them.. And yet it seem we as chimera can’t do anything but get bent over, makes you wanna go postal! *** this company

I am completely appalled by the actions of this company. We signed up for internet service back in February and were lied to regarding the usefulness of service in our area. We cancelled immediately and received a bill with a $0 balance.
About 2 months later we got a bill for $95. A charge for Direct TV service that we never had. When we called, we were told this account was now under someone else's name so it wasn't our charge or responsibility. The following month we were sent a letter stating we were being sent to collections for this account that wasn't in the correct name. Again, Century Link was contacted, the matter was "escalated" and we were told that we would receive a return call once everything was settled. That call never came.
Today, we received a letter from a collection agency. My husband is now in collections for an account that was never his, and that we were told was resolved on multiple occasions. This is absolute insanity. This company should be shut down. They are nothing but scammers and thieves.