Lumen Technologies

Two months ago I switched to Century Link, purchasing phone, internet, and *** TV. After 2 months I still do not have internet. I have called over 7 times, each call taking 30-60minited. Each time they inform me there was a problem on their end but it was resolved and that I will have a modem sent within a few days. As of yet, I still have not received one. Each time I call I have to start over explaining the situation, providing my SSN, address etc. I have never experienced such incompetence. What sort of company is incapable of actually delivering the product they are attempting to sell.

I went online to get an health insurance quote and not 3 seconds after pressing the "get quote" button, my phone was ringing off the hook. Six different numbers called me over 30 times within 5 hours, so I searched each number and they all came up under Level 3. The first person who called I actually talked to, but he was very pushy, trying to get me to sign up immediately for their health insurance plan, because I only had until tomorrow or that deal was gone. Apparently they think that high pressure salesman tactic will work. I answered two more calls, the second guy was really rude, and the third guy was nice but I had no intention of talking to him after the way the other guys acted. Within the five hour span of calls, they left me three voicemails of nothing but office noise for about 45 seconds. I blocked all the numbers, but they kept calling (unfortunately, blocking a number still gives them access to your voicemail). The numbers they have called me from are 513-978-5092, 513-206-9682, 513-373-4962, 513-407-5156, 513-245-4244, 513-657-4780. If this keeps up, I will go take legal action and get a cease and desist order because this is closing in on phone harassment.

I haven't even been able to sign up with CenturyLink yet, as I rented an apartment in a very new complex in Highlands Ranch. For A MONTH they have been telling us it's "almost installed" -- or the "engineers have been out, they need to add you guys to the system" and all kinds of other BS.

Now it's been over a month of no internet because I hate Comcast and they're my only other choice. I never thought I'd find an even sttier company with worse customer service. At least Comcast sends people out to pretend to fix things. CenturyLink simply lies and at EVERY chance (every time I talked to someone they just BS you):

1. A month ago, an agent told me I had to give THEM all of my county/town/area information (certain phrases they used were ridiculous -- I'm certain they're stupid AF and were reading me nonsense, flipping through the BS excuse manual they probably don't even understand).

2. Two days later, I talk to the "account representative" for our complex, who promises service will begin in a week, even though all the hardware had been pre-installed.

3. Three days later, I am told by the same woman that engineers are "due to come out to your complex and install the hardware needed -- then it's up to you to go to centurylink.com/ON, and everything will work."

4. A week later, I call again because my apartment complex is STILL not registered (repeat this step 50295874 times).

5. Last week, the representative now blames it on the holiday (yep, since we've been having Thanksgiving CONTINUOUSLY since the end of October) and tells me that DEFINITELY BY MONDAY "the permits will be 'trickling in' and you'll be able to use centurylink.com/ON -- keep checking through the day!"

6. Today, I attempted contact TWICE -- once in the morning and once just a few minutes ago (via chat). Both representatives were unhelpful. The one promised to call back with an answer for me and never returned my call as she promised. Absolutely disgusted with this company. How hard do I have to try to have you take my money for internet services?

I CANNOT believe I'm saying this, but Century Link makes Comcast look like all-stars, and I generally HATE Comcast from years of service in NJ with them. Looks like I have to stick with them. I never thought another company could be so many leagues WORSE than Comcast.

SUCH a BS company. SUCH terrible customer service. Hey CL, get your HEADS OUT OF YOUR A-HOLES AND LEARN YOUR JOBS!

Horrible service. Customer service reps rude. Unprofessional. Gave me the wrong number for financial support and hung up in my face. Poor internet and Wi-Fi connections. Incompetant staff. Dont even deserve one star

Absolutely abysmal company. Signed up for gigabit internet and barely get 5 mbps on a good day. Customer service just says they don't know what could be wrong and it's left at that. They get you with a year contract so they really aren't accountable to anyone. Do yourself a favor, avoid as much as Comcast.

I resent the fact that for the lasyt 2 days I have spent over 12 hours on the phone with tech support due to the shoddy, incomplete and useless migration of a new email site. I have had issues such as cant open email, cant read emails, cant send emails, entire site changed, print too small, print too large, blamed on browser, blamed on adobe acrobat, blamed on cookies, blamed on everyone but the fact that you implemented a shoddy site probably without testing before going live. I do not wish to be online with prism email support for 4 hours at a time to have each tech blame the cx prior tech did as wrong. Why cant you get this right. 40 yrs as systems analyst and I would never let this happen.

I love prism TV, it is FAR superior to Comcast, but your email migration leaves a great deal to be desired. I WOULD NOT have Comcast for all the tea in China.... it gets 5 stars, but unfortunately your email fails horribly.
Cape Coral, Fla.

Internet service was reported slow. They sent out serviceman to check, he change wifii modem, but service did not restore to same speed as before problem. Second call was made to CenturyLink, each call taking over 20 minutes to get service tech on line.

Then mystery charge appears on next bill for 7 calls to Directory Assistance at $4.99 each. Called CenturyLink, but no answer as to why charges were on bill, each person wanted to talk about something else then what the question was.

I am VERY VERY VERY VERY angry at this company. I have tried for DAYS to close an account for my father. I am Power of Attorney, they have the paperwork and have had it for months. I have been transferred to DOZENS of people day after day after day after day!!!!!!!!!!!!!!!!! I receive emails from them, I NEVER EVER EVER EVER EVER EVER GET ANYWHERE.

Yesterday I was told that service was disconnected because of an overdue account, when in fact it has a credit balance of $37.53!!!!

This is THEE WORST customer service in the ENTIRE WORLD. I have literally spent about ten hours trying to close an account. TOTALLY THE WORST SERVICE I HAVE HAD IN 58 YEARS! UNBELIEVABLE!!!!!!!!!!!!!!!!!!!!

CenturyLink has the worst customer service I have ever dealt with. Each time I have needed a tech to come out fix my internet problems, they have not shown up on the day they were scheduled, and no one bothered to contact me and let me know that no one would be coming. Every time I call I get told something different. One customer service rep said I was rescheduled as priority for the following day. Then when no one showed up that day, a different customer service rep said I had never been rescheduled. I got transferred at least 10 different times in an hour, and at one point they transferred me to the wrong division that did not even deal with my state.

I have been a CenturyLink customer for over 7 years in my current home. The service has progressively gotten worse and worse. A couple of years ago, I discovered after a call about my speed that I was paying for higher speed than was capable in my area and reduced my speed to 10 mbps. Once in a rare occasion, I have had that speed, mostly, it is much slower. For the last few months, it seems that every Friday around 5:00 pm, the speed goes way down. It will even blink off for several minutes. I am a college instructor, and working on my dissertation to complete my PhD. It is imperative that I have reliable Internet. Every time I have an outage, I contact the company, and they assure me there is no problem on their end and will refer me to an expensive service call. Without fail, I find out the problem is an area outage on their end. In fact, the last time, the representative called and said he could come by, but he knows that it is a regional outage. On 11/27, I was awake around 2 am, having trouble sleeping when the service started blinking in and out. This problem occurred throughout the day. I ran speed tests and the service would time out. I checked the website and of course, there was no record of an outage. I eventually went to work, my students and coworkers also said they were having problems. The service was out all day. I returned home from work and contacted CenturyLink using my Cell phone to ask when the outage would be restored. Of course, they had no record of an outage and wanted to walk me through the troubleshooting steps. I answered a couple of questions, then replied that I just wanted to know the status of the outage and if they couldn't tell me, I would find a new service. I received an immediate reply that there was an outage and service would be back up in 12-24 hours. Then I received a phone call with a response of 24-48 hours. I placed a comment on Facebook about the outage and received a message from a new representative who wanted to help. She checked and again found no record of an outage. We are talking well beyond 12 hours after the outage occurred, no record of an outage in my area. It is now 30 hours after the outage began. Their website still reports no outage in my area. I can tell that it's out in my neighborhood, because when you look for wi-fi connections, and you see the list, all of the Suddenlink spots have full bars and all of the CenturyLink based services are down. So why does this company not believe in updating the website or their customers? Why is this company still allowed to charge customers for high-speed Internet that is not high speed? I found out yesterday, after inquiring about other services, that I can get service that is 10 times faster for half the cost I am paying CenturyLink. I am beyond appalled.

I have been a customer for 5 years. I purchased 2 modems due to poor internet about 6 months ago. For the past 6 months I have spent hours on the phone talking to numerous representatives to combine both lines to one bill. I was under a promotion bc of my loyalty to the company and both lines were under $50. I am also enrolled in autopsy. I found out that I owe $311. Once again back on the phone to figure this out. I had requested to talk with a manager. After being transferred 3 times I find out after an hour and a half that I am not talking to a manger who can fix this. I was told that they are now charging me $45 per line. They never combined my 2 lines. I was told by previous representives that my promotions would be intact when they were combined. The current rep told me me that I lost my promotions in the process. I was never notified. It also showed on the last bill that I was being charged $100 for a modem I had already purchased 6 months ago. One rep said that there was a billing error of $50 that she would credit but could not explain the rest of the bogus charges on my account . I checked my bank statements and only 1 bill of $36 was due- bc I received a new bank card bc it had expired. Not one rep updated my card. By the end of this almost 2 hr ordeal they tried to transfer me again. I would like to add that each time you are transferred you have to start at square one.

I have been with century link since this August. My internet was pretty good the first month, as I normally check speeds every week. The internet the past couple of weeks has gone for the worst. The download speed today was as low as under 1 MBPS! We are paying for 30 MBPS a month. Maybe I should get Reimbursed for every time it’s not up to that 30 MBPS rate? I would like to say this is clearly false advertising, and I thought leaving Comcast and coming to century link would have fixed this issue.

Centurylink happens to be the only provider in my area (western Va mountains) that actually works. I have scheduled them multiple times and they never show up, it has been 4 months w/o internet now. 2 days ago I scheduled them and despite calling when they didn't show up in time I was told dispatch would call me. No one called and no one came and I was home all day waiting for them. Now I am not able to try again for 2-3 weeks because they are only available at the times I work and go to school which I told them. They don't care because they have the only service in my area.

Paying for 10mbs of internet and only running at 6 we’ve called and called and they say that’s good enough! I know for a fact that other people In Town are getting 25 MB’s but they say it’s not available for us! Poor service

Overcharging customers. I was on a Loyalty Program for 24.50 with Century Link for years. I have had to call each year to ensure I get this plan. I called in August of 2016 and Rep said that it was good for a year and then I would have to call back. SO. I thought good for year from this date. He did not say it expired in Jan 2017 following year. I am on auto-pay. I find out I am paying 50.00 from Feb to current. I call they refuse to acknowledge my phone call and said I was misinformed. I asked them why on earth would I pay 50.00 a month for 3mbps?! That does not make sense. Because of Century Links infrastructure not being available in my area, I didn't mind paying 24.50 a month. Why is Century link allowed to tell their customers one thing, see my history and know I have been on a loyalty plan for the limited service of 3mbps and still over charge me. Now I am trying to disconnect my service and I am getting the run around, and on hold forever, just to be sent to another number that is Mon - Friday. Their charging practices for bad services need to be adjusted appropriately and not put it on customer to have to call all the time

Century link has sent my account to collections for the second time despite the issue having been fought with lawyers and the contested amount paid off. This issue has already cost in excess of 300$ and now afni collections is attempting to collect on bad debt for the second time. All receipts were saved from the payoff date and what little documentation they could provide is filed. If this matter is not resolved legal action will be sought.

When I found it on my credit report the first time it took three months of lawyers contesting the collections on my credit to get them removed and the supposed amount due was paid through a centurylink brick and mortar store to get the matter resolved even though it never should have been billed in the first place. (service was supposed to be terminated and never was, resulting billing was sent to collections)

account settled was provided as 52***19 with the correct address information to the service address. the account number listed on the second attempt of collections is 52***70. the ***... account was the only account centurylink store representatives found any history of in conjunction with my name and personal information. they even provided a business card saying the account was closed.

I am paying for a 40 mega bit per second wired internet connection and have had a lot of problems because of varying internet speeds, sometimes as low as 2 mbps, called them and they said the modem they gave me 4 years ago was obsolete and I would have to buy a new modem from them. I already have paid for my current modem from them, so why are they telling I have to buy another one from them in able to get a constant 40 mbps speed.

I ordered an internet service to be installed in my house. They missed 3 installation dates at that were scheduled. I was given a date for the first installation by the sales representative. When they did not show up on that day I called their customer service department and they said a mistake had been made and the account was set on self installation (after 4 hours on the phone). They assured me they had set me up for the second installation date. When that date came and went I call them again, after another hour on the phone they told me they didn't know what happened. They then told me that they would expedite the installation and that I would be their in less than three days, which again they missed. On the fourth day they finally showed up. According to the installation tech this was the first date they had seen. The local installation tech was great (helpful, nice, understanding, and quick). They did do the installation for free because of the issues and refunded my first months payment, however, it pails in comparison to the cost of taking three days off work to get internet installed.

I have had two accounts with them now and their sales team with both accounts has quoted pricing that is not what they actually bill the account. They encourage their customers to link their bank accounts for auto bill pay then post bill and take payments that are higher than the quoted price. If you manage to get a hold of their customer service team they will adjust your payment for a month or so but it always goes back to the high amount you didn't agree to pay.
Most recently I closed my account with them then was contacted by their sales team and offered $40 a month for my internet service - I agreed and opened a new account. I just looked at my bill and it is $49.50 - I was extremely specific over the phone that it would be $40 with no additional charges and was given confirmation on that. Now trying to find out why I was given false information their billing department has no record of the quote I was given and expects payment on the 3rd.
Over all Century link seems to be playing a "Bait and Switch" game with its customers and wont honor any agreement when initially setting up an account.

About a month ago I received a call from Nicholas from Centurylink. He wanted me to switch our business phones from *** to Centurylink. I spent about 45 mins talking to him about what deal he had, would it cover the same features as I had now, what was price with fees included. So a couple weeks later on install date - no show. I call, they’re waiting on ***. Ok. Two weeeks after that they show up on a Monday, tell us we are all set. Two days later, no phone service. Apparently they didn’t fully connect our service. Technician comes again. Few days after that our second line doesn’t work. Ask us questions as if we are dumb.. is the fax hooked up? Technician (rude) comes another time. After all this, we find out my buddy Nicholas screwed us anyway. $102 bill instead of the “around $65” he promised. Plus, no long distance either. So upset with the service and false advertising. Such a pain in the butt this has been. If it wasn’t our busiest time of year I would have canceled them yesterday. Going back to *** ASAP. They said sorry? Horrible