Lumen Technologies

I had great service in 2013 and some of 2014. Modem quit working and ordered a replacement. Hardly any service now.. I ordered another one and same thing. It is so frustrating when you go from being able to stream 4 TVs at the same time and several cellphones using wifi to having 1 TV on with nothing connected to wifi and it just continuously buffers. I have called and called and they tell me to do the same test I've already done. Check this and that and nothing is wrong with your data line etc. Something is wrong because my neighbor has the same issues. I get told I will be charged if it is not their equipment which is showing there's nothing wrong. I'm so exhausted with this service. I hope we get a new company through here soon.

First let me say I leave a lot of good reviews if a company has impressed or benefited me, or otherwise been good to so business with or worth the money I paid. That said, we just got our internet yesterday. With a house of five people, you'd think a company that couldn't do better than 375kb/s download speeds in our area would let us know actual speeds are well under what we paid for. But no, they happily took our money. In the modern world those dial up speeds shouldn't even be allowed to be bought if that is the actual speeds as opposed to the speeds we signed up for. I'm copying and pasting this everywhere I can to let others know who may be also getting unknowingly seriously stiffed. And this, this company has a D rating with the Revdex.com. You have to be really trying to not try to get that rating.

I have had Centurylink for years and had my service shut off a month ago just because I forgot to update my credit card on file. I have now been over a month just trying to get my internet back. I am very unhappy about the treatment I have received. In times where I should be staying home I am taking my small children to a neighbors just to do school work. I live in an area that without internet there is no way to do anything. I have been told multiple different things by multiple different people. I have talked to supervisors who always promise to call back with information but never do. I have now paid for new service three times. I have never seen any of that money back and still do not have internet. I have had a technician scheduled who claims to have showed up but immediately left due to large aggressive dogs. I do not have large aggressive dogs and was watching for this man myself all day, he was never at my home. I've wasted hours of time on hold and being transferred from person to person when I try to call and get answers. I am very frustrated that nobody at this business seems to be able to do anything to help me and I have no other options for internet providers in my area

Century Link has shut off or is about to shut off my landline for non-payment. Each month I send them a check before the due date. Sometimes they process the check and it clears, and sometimes they send back a letter stating that my check has been returned by my bank. When this happens my bank says (in writing) that the check was not presented to them. I have called Centurylink and asked them to investigate at their end for the last six months. When I called today a rude representative "***" kept telling me to "be quite and listen" and that "the checking account number on my checks were bad". She would not transfer me to a supervisor and said she was going to shut off my landline. I've never encountered this problem with a vendor before so I suspect that their machines are damaging my checks. It is too expensive to pay a credit card fee each month. Please help.

I bought a modem from them Nov 2018 that has since proved to be defective. I have had constant problems with it since I bought it. I have requested they replace it in the past and all they do is have me reset it. I'm tired of having to reset it. It's defective and they refuse to replace it. ***, through their corporate number told me that their modems last 3-5 years and I can either buy a new one or find another company. I paid $100 for the defective modem they sent me.

Jan 6/20 called CenturyLink and spoke to Josh

told him homeowners have Century and Prism but it is on vacation
we are renting and want internet and tv for three months only
he offered 10meg speed, unlimited usage and 185 tv channels (including National Geog, HBO, Cinemax, centre ice, NBA, football) for $137/mo plus tax
internet part is $59/mo
free install, they would send out modem etc via UPS
deal included a $100 VISA card
first bill includes $19.95 activation fee
no charges after end of March — three months only ALL OK AT THIS POINT
did credit check on me…ok

Jan 8 installer came, spent two hours climbing around and installing Direct TV

next week I received in the mail from AT&T a Customer Service Summary, which said I had accepted a 24 month programming agreement I DID NOTHING OF THE SORT!!

Called At&T — spoke to Ashley — call was dropped
called CenturyLink — have to speak to Direct TV

Called 877-999-1083, spoke to Dimitrios
he said Direct only offers a 24 month contract — other snowbirds must sign up for that and then put on holiday
I asked him to cancel
he said we could continue to end of billing period, Feb 7, no early termination fee, disconnect Feb 7 midnight and then we would be given return instructions NO INSTRUCTIONS
one month charge would be $105 plus tax (85/mo plus activation fee)
CONFIRMATION #5591595684A
TV was disconnected Jan 21 THEREFORE HAD TV FOR ONLY 2 WEEKS
Feb 3 called, spoke to Angela, who refused to do anything without a 4 digit passcode which I had never set up
I said I just want to know how much I owe — half a month only — and how to return equipment
said she would have a manager call me, in 24 to 48 hours NO CALL CAME

Feb 7 AT&T sent notice saying $117 credit therefore zero due

Feb 8 Century Link bill for $59 plus 117 I paid 59.65

Feb 8 returned equipment for TV

Mar 16 online chat with Century Link — Cory — Please cancel internet.
He cannot remove the 117 and I must call Direct TV at 800-201-5000 I told Cory I had not had any satisfaction from Direct TV he would also put in a ticket

March 16 shipped back internet modem vis UPS, delivered to KS 3/20

March 29 paid CenturyLink $59.65, final of three months

April 8 bill claims I still owe Direct TV and has charged me for internet again

April 17 called CenturyLink and spoke to supervisor, Chris. He managed to credit charges for April internet plus half of March plus late charges But he says I must deal with Direct to cancel the TV I have not had any luck dealing with Direct, and resent having to call another company anyway, as it was CenturyLink I signed up with
And CenturyLink should not be promising three months short term contract TV (plus $100 Visa incentive) if that is not in fact available.
CenturyLInk should be dealing with their customers themselves, and not passing on to Direct and/or AT&T It all seems like some sort of shell game
I am totally fed up with dealing with any of them and my wasted time. I have now paid the outstanding balance grudgingly, in order to have done with it

My condominium association changed every unit's internet provider meaning I had to leave Century Link. I cancelled my service with them and returned their modem and DVR equipment
but continued to receive bills from them. I called them 3 different times (sometimes waiting up to an hour to speak with someone) and each time was told my account was closed and I owed them nothing. On April 23rd, 2020 I received a DISCONNECT NOTICE that stated I owed Century Link $107.25 and this amount was past due. I have a credit score of over 800 and didn't want Century Link to destroy it! I called Century Link and after an hour on the phone (Eduardo lied and put me back on hold) I was able to, hopefully,get my account closed and a credit issued for the $107.25. Hopefully this will end my nightmare experience with Century Link. I aqm 90 years old and if I wasn't alert would have probably paid this fraudulent charge!

I recently moved into a rental property and need internet services installed. On April 2, 2020 I went to CenturyLink's website to sign up for service. It allowed me to sign up and pick an installation date of April 13, 2020. I was charged for the first month of service at that time.

On the 13th an installation tech came out to my property to activate my service. This was a no-contact appointment so I only talked to him on the phone. My understanding from him that everything was activated and ready to go all I needed to do was set up the modem which I did the following day. When I set up my modem it was not getting any service. The online support said I would need to call customer service so that is what I did.

I spoke with about 9 people over the span of 6 hours and no one was able to figure out why I didn't have any service. One rep was supposed to call me back but never did. So I called again. This time I find out that my service had been activated on the 13th but then disconnected on the 14th apparently due to there already being active service at my address in another individual's name. I was never contacted regarding this. They said they could take care of removing that account then have my service reinstalled. However, it would take another 2 weeks before installation could be done because they had to start another new service order for me. This is unacceptable as I work from home and need the internet. I had already waited 2 weeks to have service installed in the first place.

I contact the Customer Advocacy Team and their investigation resulted in the same story of there being active service at my address in someone else's name and that I would have to prove that I'm currently renting the place by sending a copy of my lease. After that is sent in to them then they would go ahead and get another installation appointment set up for me. I do not understand why they require a copy of my lease, which is a legal document with personal information on it, in order to start my service.

I also requested a refund of the monies I already paid but was told that I needed to contact the financial department but that they were closing in two minutes and I would need to call back in the morning. So that is what I do. On the 15th I call the number I was provided. I got transferred around about 3 times before my call was disconnected. So here I sit with no internet and no refund for the services I paid for.

Customer for internet service for over a decade. Never delivered 'up to 25 mgs' internet promised. Was promised 'price for life' that continued to increase. They changed plan to 'up to 13 mgs' without notification. I stopped auto pay March 25th which was first day of billing cycle. Later that same day I cancelled service. They auto withdrew without my permission after I had cancelled auto pay weeks earlier $62.13 on April 13th which was for billing period starting the day I cancelled the service.
This is just wrong in so many ways.

On or about November 2018, I reached out to century link to switch from cox. I received a call from *** and we proceeded to explain our needs. We own both the large supermarket in the plaza and the plaza building as well. We rent out a majority of the space to multiple businesses and we provide access to there internet from our tele-room. We agreed to a service that he felt was appropriate and we received the contract. Upon review we requested the match of 750.00 and that can include lowering the service level. He proceeded to advise that our monthly bill will be 750.00 approx including monthly credits from the tenants signing up w/ centurylink and that upon signing the contract for roughly 925 a month he would send me an addendum reflecting the new total w/ the estimated credits. We singed the contract and returned it. That was our last phone contact with ***.

***, reached out and begin emailing me details about the install. I cc'd/called/direct emailed him requesting that they provide the reflected addendum and information about the contract not to exceed 750. - He continued to ignore that question in responses and in response expedites the request to install. Please see the exchange below that summarizes my request/exchanges.

Keep in mind, I just want what was agreed upon, I have been dealing with this since November of last year. Literally no attempts to resolve regardless of over 4 techs being rejected and noticing their supervisors. Supervisors would call, I would explain and no further contact is made again. I just want my internet installed at the rates listed, easy fix.

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I don’t think you understand, there will be no install. This order effectively cancelled, none of my emails have been addressed in regards to the billing, to the contract pricing etc.

I will not allow any centrylink install and have returned/rejected all the equipment sent, until such time as someone can take ownership of this account and address all of my concerns.

NUMEROUS calls, emails to both you and the initial sales rep, regardless of his ousting you were aware of the non contact and failed to address or escalate.
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*** H. D.
Operations Manager
Mekong Supermarket, LLC.
www.mekongmesa.com
O –
F-
M-

From: "***" <***>
Date: Monday, April 6, 2020 at 8:33 AM
To: *** <***>
Cc: "***" <***>
Subject: RE: CenturyLink Order***-***-***
***,

Good morning!

Your order was placed in escalation. The estimated date for the fiber to be placed is 4/17/20 and the estimated date for the fiber to be spliced is 4/22. These dates could change as the order progresses.

Thank you,

***
Customer Care Manager I
***
Mailstop: 266
tel: ext. ***4
***
cid:[email protected]

I AM TIRED OF THE LACK OF SERVICE I AM RECEIVING FROM THIS COMAPNY, AND REFUSE TO DELA WITH ANYBODY IN AN OVERSEAS"CALL CENTER"! I ONLY WANT TO SCHEDULE AN APPOINTMENT FOR A TECHNICIAN TO COME INTO MY HOME AND DO SOME WORK THAT I NEED DONE, AND THEY REFUSE TO COOPERATE WITH ME! I AM SICK AND TIRED OF BEING CONSTANTLY APOLOGIZED TO, AND THEY REFUSE TO STOP APOLOGIZING! ALL I WANT IS TO GET SOME SERVICE!

Charged for services not rendered.

I have been a Centurylink customer since 2011. Last year there was a change in their late fee process to where it went from $15-$20 per billing cycle to a percentage of the balance which increased to $50-$75 per billing cycle without me being contacted of the change. I have been paying my bill(what is what the actual charges were) and noticed that my balance is steadily increasing. So now I can't catch up. I have been calling over the period of the last couple months and I am getting the run around and different answers. I cut some of the services that I had with Centurylink in efforts to help me tackle this balance. That call took place on 4/7/2020. I was told on 4/15/2020 by Yari (the representative) that I had to bring my account current in order to cancel any services. Which has never been a policy. I am trying to get this balance down and make payments that are more than my bill to get this balance down and I am getting the run around. Multiple reps will tell me different things for the same issue. I've been charged for products I didn't ask for an have to call and have them remove them. I can't completely cut my service because I work from home now and need the WiFi. I feel really stuck.

On Jan.13th 2020I called Century Link to cancel my Landline Phone service but keep my internet. I was told the phone would be tur*** off on the 16th and was also told my next payment would be adjusted to $76.70 and then my future bills would be $59.00 for just the internet. A few days later, I received a confirmation of this change of service in the mail. Every month since then(4 times now and several hours of MY time!!!) I have had to call Century Link about the bill because they are still charging me for the phone which by the way is still not really disconnected! I spoke a Man named *** reference number *** about the whole problem and he credited my account to reflect the $59.00 that my payment was supposed to be and Assured me this is all fixed now and the phone would be disconnected. But of course it wasn't!!! So the last time I called which was mid March, I immediately asked to speak to a supervisor and after being bounced around to 4 different depts. and people and a half hour later I finally got the "supervisor". He says his name is *** reference number ***. After going through the whole BS once again he credited me the $30.00 over charge and once again ASSURED me this is completely taken care of! I was on the phone that day for over a hour by the way.. So now my April bill arrives and of course it's still wrong!!!It still has the residential phone line plus the internet charge.. *** said the phone would be off this bill and my Bill would be the $59.00! It's not! It's $93.00!!!! I don't understand how this is such a difficult task for Century Link to take care of! It's simply disconnecting the phone, leaving the internet($59.00) and getting my gosh darn bill correct!!! It still comes up under the home phone number which was ***.. However when I got the confirmation they changed the account number to ***, don't know what that's about except that we wouldn't have a phone number anymore except for my cell phone number which isn't on the bill.. They have all this crap in their notes there and I have all my paper billings including the confirmation of Change Order! I am so mad about this I just want to scream at them! I think they owe me several free months of internet to pay for all the time I have had to put in on the phone with them trying to get this resolved and being told oh yes alls well! Trust me *** says! NOT!!! My time and irritation is Money or Credits on my Bill! I'm so mad right now that my heart is just racing! I did my my bill today but I only paid the $59.00 that I am supposed to be paying not the $93.00 they fricken charged me yet again!!! This has been 4 months of total frustration! I have done my darndest to settle this with them and now it's time for them to make things right! I'm so irritated.. I'm sorry to vent so much but big businesses get away with so much.

1) They have horrible customer service. Their telephone team cannot handle anything on their own. All they can do is take your payment (they are good at taking your money). If you want to file for fraud than you get transferred, if you want to dispute a charge than yu get transferred, if you want to make a payment then you get transferred.
2) Their website is horrible. They posted a late charge the day after I made a payment but told me that the account was charged the day before but that it didn't show up on the website because it takes time.
3) Their website is constantly broken. I can't even make a payment because of some glitch on thier end (they told me this over the phone).
So let's see, bad customer service, horrible website and very bad fraud protection. Yep, these guys are horrible. I guess that's why they took over the governemnt travel card duties: because they are the lowest bidder.
Honestly, compaire this to USAA or Well Fargo or Bank of America, at least these companies have good staff and can take care of your problems without having to leave a message. And when you leave a message you get an automated reply and not a live service rep. Good luck with these guys.

I have record of calling to disconnect service from an address that I am no longer at and have the agents name and date and time that I called. They said they didnt have record on their end or so they said and I ended up paying over $400 in service fees that I called to cancel and even confirm that it was cancelled.

CenturyLink does NOT provide service that you pay for. Internet is constantly dropping and I have to reconnect several times a day (since service began). They have been notified and came out o several occasions only to say the service has to travel over 5 miles to get here and I live very near 2 major highways. If there were any other providers, I would change service today. Neighbors are working together to get other services to this area.

I have paid for two separate internet lines at 10Mbps for three years. Both lines are getting 1Mbps speeds, near unusable for anything beyond text, no video or download or web use. CenturyLink tells me they are unable to provide service for 7 days. How am I to work for a week?

They have the worst service if you live in a rural area. We pay for 1.5 Mps but never ever get that. We moved from this location in 2014 and had 3 Mps then and always had good connection and never buffer any show or video. We moved back here in 2017 and couldn't get 1.5 Mps, called and complained about it but they said that's all they could give me even though somebody near me had a higher speed than that. Complained to the FCC and that went nowhere. Now my bill just went up $15! I think they are trying to get people off the service so they can serve the @#$$#%@##$!@#%$#$%%$@#$%#$%$#@@@$@#$%@#$%@#$% chicken houses, they are on the internet too, so they can monitor their systems. If you have a choice I would go with whoever you can get. Centurytel SUCKS.

CenturyLink continued to draft my personal checking account for 13 months after moving out of the property that I had service at. 5 separate attempts were made to call customer service for disconnect services. Each time the representative was unable to disconnect service and either transferred me to a new representative where the line was disconnected, or directed me to a number which went unanswered. I have records of phone calls, including a chat transcript from November 21st 2019 that clearly shows their refusal to cancel accounts (which weren't in contract) in writing. The numbers that they instructed to call in the chat were unanswered or disconnected. Today the customer service representative was in fact able to disconnect service, although all previous attempts were denied by customer service. They offered to back date the billing by two months and issued an order number on this call. CenturyLink refused to let me cancel my account for a period of almost 12 months. CenturyLink is the only provider available in the apartment complex I lived in, and the new tenant has a CenturyLink account. CenturyLink was able to confirm there has been no activity on the account since the move out date a year ago. They have been double billing for the same address for over a year. They have record and notes that I have called multiple times to cancel, but state that without an order confirmation number, there is nothing that they can do. Their practices are dishonest, they have collected more than $789 in funds that they are unwilling to release or rectify.