Lumen Technologies

We signed up for services on October 2018. We were offered a good deal for phone internet and tv for about $125.00 per month. We said yes, the install never happened on the day they promised. We have been fighting with them since day one because Directv does not do "service" with them and we are being billed 100.00 by directv and about 150 or so from CenturyLink for phone and internet. We asked for them to listen to the call where the rep quoted us the price and up until today nobody has been able to resolve anything. We have spoken to "supervisors" quite a few times but they never do anything. In order for us to get the call sent to me we need to involve a lawyer and go to court. So as of now we are currently paying about 250.00 for tv internet phone. We cannot cancel directv because apparently there is an agreement even though we never signed anything or spoke to them to set up service. They lie to you about everything and don't care about their customers. We tried to get our price lowered by switching to a different plan and the rep kept telling me our account needed to be paid and never even gave me the options for lower plans. Even when I repeatedly told her I did not need to be informed about my account balance. They do not care about their customers or following through with promotions the sales reps give out. They "record" everything they should be able to look back and fix the issue. They have the Worst customer service ever if we could we would cancel everything in a heartbeat but unfortunately there is a "contract" in place and if we cancel we have to pay all the ridiculous fees they have. Stay away from CenturyLink and Directv.

I wasn't sure if I should file under the "Scam" area or this area. After 2 years, on Jan. 28, 2020, I cancelled internet service with Century Link due to poor internet connections. Per their cancellation instructions, I returned their lease modem by UPS. On March 30, 2020, I received an invoice by mail stating that I had a $99.99 outstanding charge for an "unreturned modem charge". I was to remit payment to a P. O. Box 91155, Seattle, WA 98111-9255. I called the number that was on the invoice, 844-212-0179, and talked to an Anthony. I explained to him that I had my UPS receipt with a tracking number showing that the modem arrived back to Olathe, KS on Feb. 3, 2020 and was signed by a Toni Allen. Anthony said he would take care of this matter and I asked him for a confirmation number. He said that their system was slow at that moment & he would call me back. Two days later, I called again. I talked to a different Anthony??, and he said that this charge would be removed, but it could take a considerable amount of time to do so. No confirmation number given.

My Father *** and I have been losing phone and internet for over a year with no resolution on a permit fix. They come and lay wire on top of the ground and due this we constantly lose service. They have not buried the wire underground. It has been this way for over a year. We have called numerous times and had several people call on our behalf with no resolution. All they do is place new wire on top of the grass and call it good. Mean while wildlife keeps DAMANGE the wire and we once again have no service. We ask you to please get this fixed for us as my son needs internet for school and dad needs phone line when my disabled nephew is here. Thank you advance.

My service was disconnected due to non-payment. I have paid the bill in its entirety plus an additional $100 they say was for a “deposit” for a grand total of $329. I was informed that my service would be restored on Friday June 3rd, 2020 no later than 5pm. However, not only was service not restored on the time and date told me, I am now being told that I will not have service until June 14th, 2020. I find this very unacceptable as I have paid for a service that they are now unwilling to provide. I have been told by the representative that there is nothing that can be done. They won’t even issue me a refund.

I am writing to advise you that I have contacted both the FCC and the Revdex.com with complaints about predatory and unfair business practices with CenturyLink. We moved into tour new neighborhood in August 2019 and were presented with the option of internet service through either Dish (15-30mbps via satellite) or CenturyLink 1Gbps service through fiber optic cable. The option to use CenturyLink was heavily pushed by Lennar the builder who sells and markets their homes with built in smart technology and networking systems designed to support the high-speed broadband that CenturyLink provides.
Since our original move in date we have had well below advertised connectivity. We typically receive 10% or less of our advertised service with speed tests at the wired connection averaging from 45-170mbps. We worked through concerns of wiring and hardware compatibility with in the home to no avail. After discussing this with the technical support team at CenturyLink the noted remotely that we had an “unstable line” and arranged for a technician to come to the house and evaluate the issues.
In discussing with multiple neighbors in the area it is clear that this is not an isolated issue and that many residents are having the exact same complaints. The technician arrived and would not give his name. He asked what speeds we are getting in the home and then went on to say that if we are exceeding 75mbps we are doing good. He explained that when the system for the entire neighborhood was put into place it was not designed to support the service that CenturyLink intended to sell. So no matter what we do or who we call at CenturyLink there will be no corrective action to bring the service anywhere close to the advertised speeds. He further went on to explain that he and the engineers are provided a “special” USB based testing program that will insure that he gets results representing the advertised speed.
He then proceeded to use my computer and his computer as a side by side comparison supposedly running the exact same test where he was able to get 940mbps connection speed my computer would only peak just above 100mbps. He explained that as they network in the neighborhood was being built internally they had a similar experience with their engineering staff. As the technicians were having trouble maintaining connection speeds in the neighborhood the engineering team was sent out with specialized testing equipment. This equipment however returned the exact same result no matter where it was hooked up and used. The engineers explained that the company had the equipment programed to give the falsely elevated rating so that they can pass the network checks.
He noted that his computer shows no problems and a functioning connection at >900mbps. He did not inspect any other part of the system and advised that we down grade our service with CenturyLink as we will never get the promised speeds in this neighborhood.
When asked if I could speak to a supervisor I was told I could have his number and that his name was *** though he will not answer and I should not expect a return call. When asked about who I should contact at the corporate office I was told I can call whomever I want but I will be told that this is how it is and to “pound sand”.
I have multiple complaints, the first is that this is a predatory practice to place an HOA under a contract to provide 1Gbps broad band access exclusively to a captive community then knowingly place a system that is not capable of fulfilling that contract into place. Further to continue to advertise, market and sell based on the knowingly false claims that the service is 1Gbps is not only unethical it is likely in violation of multiple regulations and statutes. Then to continue to charge the customer base for a service that they will arguably never be able to obtain is a further extension of these false claims. Learning of the internal practices of structuring the testing equipment such that technicians will return acceptable results to the customer support documents the efforts to cover up the failure and inability to provide a contracted service.

In early December, a telephone line for internet was installed for our backyard neighbor. The line was never buried, but instead, left over our fence and in our yard on the ground leading up to the Century Link box. I called Century Link directly, and they had someone come out to inspect the line. That person claimed they would have a team come by and bury the line. Fast forward to February (line still not buried), and I called my local 811 number for unburied lines. I got a response from multiple companies EXCEPT Century Link. A week ago, my son tripped over the line; luckily he was not hurt.

All of a sudden I started receiving spam emails on four of my emails addresses, the spam filters did not work on the century link email, so I have now called in six times. First time spent quite a while and was told it was fixed. It was not, second time told to send all the bad spam to *** and they would removed them. That never happened. I spent hours doing that. A waste of time. Then about last Friday I am guessing someone there at the postmaster decided to make all my emails and incoming emails spam. Without my permission. Even my family, friends, meetup, and WORK emails. I got a call from my boss yesterday telling me that if I was not going to work from home on the emails, I would be fired. I found all the personal, work and every email in the spam for over two days. Still today after three hours with two different tech support yesterday, nothing is fixed at all. I mark my father who is 87 and in heart failure, emails not spam but they are going into spam, my emails to my other century link accounts are all going into spam, nothing is working, even yesterday turning off all spam filters, everything goes into spam. FIX THIS NOW!

Failure to provide promised product and failure to respond.

Service was disconnected early in the middle of the covid-19 pandemic when my children need it for online school access

They never answer your call after the automated message confirms you’re calling to cancel service. Everytime I call I am on hold for 30 minutes and then hung up on.I had planned on starting it back up when I returned to my winter home but not now! Pathetic trying to trap customers in to keeping their service.

I called to get new service with CenturyLink for internet the representative educated me that I would have to have cable as well I was okay with that but my main concern is the internet while being installed today I receive text messages and phone calls saying my internet was ready I could not get my internet to work multiple calls with centrally still could not get the internet to work finally the representative informed me that I need a motive I can pay a monthly charge of $10 for their modem or go buy one when setting up with the sales representative we discussed my equipment that calls recorded he said the product I had would work fine I was never informed that I would have to buy another product to make their internet work in my home so that's very misleading going to cost me over $100 that I was not expecting to pay because there's a representative lied to me at the time of trying to make a sale

I wasn't even able to become a Centurylink customer due to the reprehensible negligence on the part of this absolutely pathetic company. As said by others, I wish that we could give negative stars.
On the day I was supposed to get my internet set up, I had the misfortune of speaking to Joel in the customer service department. Joel was inebriated at work, speaking gibberish, and unable to assist. He kept saying he was going to 'investigate' my account when I was just trying to get internet set up for the first time. He then HUNG UP ON ME during the call. I was forced to call back in through 45 minutes of automated hold menus before I could connect with a supervisor. She assured me that she would take action on Joel's negligence and offered to assist getting the internet set up. She troubleshot through the issues setting up the internet and confirmed that I needed to have a tech come out- which she scheduled for the next day. The next day, I then find out after spending five hours wasted indoors that SHE NEVER SET UP THE APPOINTMENT WITH THE TECH. She also likely never reported the drunk, incapable agent who hung up on me.
At this point I spent another hour on hold to get another rep and they told me they couldn't get another tech out until midweek. I had to tell them I couldn't be a customer and went back to my old ISP for a higher rate. I was out of work for a day and couldn't make any money during this trying time due to Centurylink.
But it doesn't stop there. The card I gave to centurylink to set up the account was STOLEN AND USED IN A FRAUDULENT TRANSACTION. I have only shopped with reputable local retailers using that card over the years and I have never had an issue. I then share that card information with Centurylink and they gave it to a fraudster who charged the card only a couple days later.
Just to summarize where we are now, I was hung up on when I tried to get my internet set up. I was then lied to by a supervisor, and wasted two days waiting on Centurylink to set up service I was never going to get due to the untruthful supervisor. Then my credit card information was stolen due to them. Now, I find out they have sold my private information such as my full name, age, birthdate, and address to companies for marketing use as well as fraudulent transactions. I used to have zero online footprint in the interest of keeping my information secure, and Centurylink has now published it ALL to the world wide web. I have to contact dozens of sites now to ask for my information to be removed- and I WAS NEVER EVEN ABLE TO BECOME A CENTURYLINK CUSTOMER.
Avoid this company like the plague, because they are worse than that.

August 2019, I called Century Link to cancel service at current *** and move service to ***. Everything was successful except they did not cancel my *** service and continued to bill me. I called and called having many conversations with representatives and finally got the service turned off five months later. I am owed $225. and Century Link has agreed to send a check but it has been 5 months and many phone calls and one chat session online. I end each phone call with a run around and at least an hour on the phone.

The provider is taking advantage of senior citizens in a gated community. Being the sole provider the company refuses to upgrade their system to provide service on par with local area. The FCC states that single family, multi member house holds should have no less than 15-25 Mbs, (https://www.fcc.gov/consumers/guides/household-broadband-guide), yet the company continues to only provide 10 Mbs, with no option for higher speeds. This company’s monopoly in the area allows them to charge $50/month for 10 Mbs while the service offered outside the gated community is up to 100 Mbs for the same price. Repeated inquiries have only resulted in the company representatives stating, “that’s all we offer in your area; you’re welcome to switch providers”. This is bad business, this is a monopoly that takes advantage of senior citizens, and it is unacceptable.

Like others who have left reviews, the fact that I can't leave zero stars in irritating. This company is absolutely terrible, I'm leaving a review here because there is most likely now way CL will reach out to do a follow up survey as they know it will be scathing. I tried to transfer my service from my old house to the new, well apparently there is a dividing line between some absurd platforms in which they operate, meaning the initial person I spoke to didn't consider this and input my address into the system incorrectly and promised faster speed etc. Good thing I checked the confirmation order and saw this. I then called back and wasted a couple hours of my life and got no where. I could have stayed with CL and got a fraction of the speed for the same price. I won't go into any further detail but seriously try it for yourself you will see their customer service terrible and you will be frustrated. I'm sure glad there are only a couple options for internet service available, that is the only reason this company is still in business. Century Link, if you read this do not contact me I have already talked to enough people from your organization.

I am former customer if Century Link. At that time my address was 804 Jubilee Circle, Pell City, Al. We moved from that address in November, 2019. I contacted them directly to disconnect my account. They took all my information and then said I’d have to call back. I contacted them again via phone and email several times but they refused to disconnect my account. I keep receiving bills and I even received an installation email, but I have not lived at that address in over 4 months. The service was impeccable but the customer service has made it virtually impossible for me to cancel my account because they refuse to disconnect.

On March 25, 2020 Centurylink was supposed to upgrade my internet service. Instead they completely cancelled my service.
I have tried for several hours to get the issue resolved. Every person I have spoken with says I have the wrong department I need to call a different number which entails a 30 to 40 minute hold time for every call. Now my parents who are in there 80's are at home amidst the Corona-19 epidemic isolated with no working phone. This is just plain wrong.

I disconnected the services on Dec 2nd -- Got the services from Comcast from Dec 10th 2019 - Now they want me to pay for Jan 2020 and Feb 2020 and March 2020 - They are going to collections But I paid till Dec 3rd 2019 - all bills - Then I have NO services with them - So why I pay them ? NOW CENTURYLINK IS GOING TO COLLECTIONS -THEY ARE BILLING ME FOR JAN 2020 - THEN AGAIN FEB 2020 ON MY CREDIT CARD - BUT I HAVE NO SERVICE WITH THEM ?

I called CenturyLink on 03/20 in regards to the internet not working. I was advised they would dispatch a tech 03/27 and I needed to be home all day. When I called today to ask where my tech was “Irish“ employee *** state no tech was ever scheduled and I should wait another week despite notes on the account reflecting they scheduled a tech a week ago. The ticket from a week ago is 134437737. I also requested she provide me the account number which she refused.

The internet is so spotty I can’t connect to work. I work building hospitals in the midst of COVID19 and am on the emergency response team as an engineer. I am an engineer who is retrofitting hospitals at the moment. I also have a son who has chronic lung disease and can’t make telemedicine calls work on the service. Despite my pleas to this company they have ignored them.

I had an installation appt for Monday 3/24 between 1 & 5 pm. After waiting all day I finally received an email saying they rescheduled my appointment for 3/24 between 1 & 5 pm again I waited all day as of 3/24 at 8pm I never heard a word from anyone and nobody showed up for my installation. I have tried the online chat & Email numerous times On Monday Tuesday & Wednesday and got no response Saying technical issues. I have also called 6 times since Monday and nobody ever answered after sitting on hold for 30 minutes or more. Today I have been on hold so far for over an hour