Lumen Technologies

I have been a customer since august 2004. in January 2020 upon canceling my internet service with Century Link it ws brought to my attention that I had been paying for a router since January 2016. I sent the router they were providing back to them at his time but it was not removed from my bill. this went on for 48 months as my wife pays the bill and I had not looked at it. they also upon receiving the router that is in their records receiving in January 2016 did not remove from my bill. when I brought it to their attention they gave me the runaround for 2+months. at the end they said they did not owe me the money and that it was my fault for not catching their mistake. refunded me $42.00 of the $480.00 owed. I do not want anything other then the money that was overpaid to them over the last 48 months.

I've been paying for call waiting caller id on my home phone for several years and this has not worked for over one year. I call and tell Century Link and filed prior Revdex.com complaint and Century Link keeps saying that it will be fixed but never is. I just want my call waiting caller id to work.

Additionally, I thought I had a second phone number that I could give out that when people call it rings differently but comes into my same home phone. Think it was called Remote Call Forward Number or something like that. I don't know if still have that but was going to ask about getting that set up again so I can tell the ring of business calls versus regular home calls if I do have it what is the number so I can give out to work?

Corporate needs to place a warning on their website about potential email service call scams. I received an unsolicited email (which I only opened because the scammer/thief used the company's logo), the text body noting an appointment date and time and instructions to click on a REPLY link.
I am not sure about the implications of the email. Obviously, my email user name was stolen, and since I did not click on the embedded link or reply, I don't know if this was an attempt to gain access to my home or to steal my identity. I have contacted my email provider about this, and the company through an online chat session, and have reported it through the online Revdex.com scam tracker. I will also contact my local police dept. in case they are interested in this.
Since the system has flagged all references to this company's name, I have deleted those references and entered ----.

When I decided to get away from *** I reached out to CenturyLink because there is No Other company competition. *** and CenturyLink enjoy a monopoly on the internet and bash their customers. Anyway they asked me about my current internet status. I explained that currently I have a cable modem of my own that I used with ***. That said that that would be fine. I happily cancelled *** only to find the cable modem is not compatible with their system. Now I have no reliable internet and am paying for subscription services I can't watch and worst yet to medical appointments are canceled indefinitely cause I can't video conference with them. I am 63 with existing health issues and can't get help cause of what CenturyLink did. I want credit until I can afford a modem to connect. I attempted to contact CenturyLink but you cannot reach a supervisor whatsoever.

I placed an order to install internet in our home. CenturyLink was supposed to send a tech to the house to install on Monday March 23, 2020 between the hours of 8 and noon. We had to make changes to routine to be home for them. At 11 am there was still no sign of the tech arrival. So we attempted to contact CenturyLink via phone. Their chat support was not working. Sent an email and received no response. Ended up calling and was hung up on 3 times and was on hold for 69 minutes before I gave up. My fiance even tried contacting them via Facebook. I should also mention they asked for a $60 deposit March 13th which has still to be refunded. This company needs to be held accountable for their poor service and lack of communication. Plus I want my deposit back now.

In December, I arranged for Centrylink to connect my internet on December 26th. The tech never showed, so the internet was not connected. I called and told them to cancel my order. In January I received a bill for $200 for services, tech fee, and equipment. Several times I called and the tech/service fee was removed. I was advised the equipment fee would be removed upon receiving the equipment. Centrylink sent a label to return the equipment. They received it January 30, 2020. I am still getting bills for the equipment. I have called several times about the issue and it has not been resolved.
The tracking number is *** . It was received by Centrylink at 507 pm on January 30, 2020

I have called Centurylink 22 times over the past week to attempt to disconnect services with them. I have never spoken to a person, aside from their online chat system (which directed me to call the number again). They are not allowing me to disconnect my service through them and will continue to charge me.

Negative number of stars should be an option. I end up with a tech at my home 3-4x a year and have had my modem replaced almost as often. So, I've chosen another internet provider. I've tried for days to cancel my CeturyLink service and cannot get a response! The only option to cancel service is to call and I've been placed on hold for as long as 2 hours, which took me into their after-hours so I finally hung up. I've called and called other times only to be disconnected when I tell the auto-responder that I want to cancel my service. This scenario seems to sum-up the lack of customer care and service in general. Ridiculous. Seriously. I would advise anyone to not only walk away from CenturyLink, but to run and never look back.
PS I wonder how long their "customer advocacy team" will take to respond to this complaint.

I did a chat online on 03/23/20 in the morning to get information on possible upgrading my service. The representative informed me that it would be $55 per month and a $99 technition fee. I informed him I would need to think about it and get back to them. I talked to my wife and we decided we were going to go ahead and do that. However when I reached back out after sitting on hold in the chat forever the representative told me it would be $65.00 per month. I informed him that I was previously told it would be $55.00. He said I would need a new modem. I asked why this wasnt previously advised and he responded I cant speak for the last representative. Later on in the discussion he changed course and said the previous rep was good and just didnt get to it. This is completely unaccpetable you cant telling a customer one price and than once they decide to go forward changing it on them and adding an extra $10.00 per month or a new modem. If you have the time to tell me my existing loyalty discount wont continue I believe you have the time to tell me that there is going to be an extra fee. I attempted to contact them at the number provided by Revdex.com 1800-244-1111 to ask for a supervisor 3 times however each time it would tell me they were connecting me and than drop off.

We requested internet service upgrade. Century Link opened two separate accounts and continued to bill us for both the old account (now not in use) and the new account with the upgraded service simultaneously. Their web site has no option to view the services that we currently have, verify that either of the accounts is currently open, nor request that one of the services be terminated. Their phone service requires wait times over one hour. I must wait hold for over one hour, during which time my phone line that I use for business purposes is tied up, and I must listen to repeated advertisements for their services and billing. When I reach a person, I am told that I have reached the wrong department and will be transferred. I am placed back on hold, again in excess of one hour. The agent is not able to access my account or resolve the problem.

I ordered service for my residence & business, for which they sent boxes but no one ever showed up to install them. TWICE! Therefore the service was never hooked up. I continued on with spectrum. This was in May of 2019 & they have not stopped billing me or harassing me, to date. They are now trying to say I, a senior citizen ordered self install for my home & business. I would have never done that, not in a million years, that's just one of their lies. I have involved the attorney generals office & centurylink keeps saying they have sent labels to return the boxes & that they will credit everything after they get the boxes. They have never sent the labels & I can prove that through photographed daily mail, in my email. While in the middle of trying to settle things through the office of the attorney general, I get a notice that centurylink has turned my account (that I NEVER had)over to a collection agency. Keeping in mind, centurylink gave me until the 24th of march 2020 to send boxes back (without the labels they claim to have sent)in order to receive the credit, but, On March 21st 2020 is when I received the credit threat. So this is their way of working things out, by lying & deceitful actions. How can someone collect on something they NEVER provided & better yet threaten an excellent credit record for something that NEVER took place?? WORST company & customer service EVER!! Almost a whole year of harassment from this company & still have gotten NO where!

Terrible terrible nonexistant Customer service. Chat line they are asking you to wait for 270 minutes. Their website always experiencing problems and difficulties and so does their phone lines always experiencing HIGH VOLUME OF CALLS . LOT OF B.S. their multiple confusing phone #'s you have to wait 35 to 40 minutes at least before someone from Guatemala answer the phone + the connection is horrific and they blame you for it. You get different answers from each Rep.. some of them they don't know what they are talking about. Some others they just lied to you. And the end you might spend weeks and hours on the phone without accomplishing nothing. Shame shame shame CenturyLink. You don't value your customers plus your are acking ethics and professionalism. CENTURYLINK: HEAR ME OUT : You are simply a disgrace for the Industry.

CenturyLink has billed me incorrectly since I established service in January 2019. When I moved to my current address I set up phone and Internet service. I requested a copper land line. CenturyLink said they would contact me about installing one but never did. On August 6, 2019, after never receiving the copper land line we spent more than two hours on the phone with CenturyLink and cancelled the land line. On February 26 we discovered that CenturyLink had been continued billing us for the phone line since we established service. We learned this because on February 24 our internet was disconnected with no prior notice. When we finally reached someone at CenturyLink to inquire we learned that this had happened because the credit card used for automatic payment had been cancelled by us (after it was lost). We immediately paid the balance and were issued two credits, one for $25 to cover our two days without internet and we were told that, moving forward, the phone line would be removed from our bill and we would be issued a $10 credit every month to cover the modem cost. We also provided new credit card information for the automatic payment. However, our bill continues to include the phone line, the automatic payment did not begin and we were charged late fees, the promised credits (for which we have CenturyLink reference numbers) have not shown up on the bill. We have been unable to resolve this with CenturyLink after multiple calls and online chat sessions.

We used Century Link telephone and internet service for 20 years. Due to poor or no internet throughout 2017 and 2018, we cancelled our service with them on August 3, 2018. The CL representative told us she would credit our account for June and July 2018 because of poor to no service, despite repeated phone calls and service technicians coming as well as a new modem. Century Link owed us money as a result of the credits that were supposed to be placed on our account, but weren't. Yet, they continue billing us and trying to withdraw money from our bank to this day, March 21, 2020. We have called them on numerous occasions to work this out and have sent 2 certified letters with no response from CL except continued bills. The paperwork from them (bills and bank notices) continues to pile up each month now two years later. I've tried again calling CL and they now tell me they can't talk with me because we don't have an account with them. Hmmmm, yet they continue billing us and our bank?!

On 02/16/2020, I canceled my CenturyLink account. At that time, I received an email that I would receive a total refund of $10.00. This refund has never been sent. I called their billing number but after 20 minutes of being on hold, I hung up. This is a totally unacceptable business practice.

We had Centurylink Internet and Phone service however at some point the phone services were not working. After many calls and multiple Centurylink repair technicians visiting the property over time the final time they fixed the problem was outside wiring issue that Centurylink said was their responsibility. By this time, we had decided to close the account and asked Centurylink to credit the $15 balance owed on the account at time of closing as we paid for services (phone) we were not receiving. Centurylink customer services/billing said they would credit the balance and close out the account with zero balance. After one month we were again billed the approximate $15 account balance and once again explained what happened with Centurylink representative and again they said they would take care of it and credit the balance back to zero. Move ahead one or two months later once again we received the same bill and once again I called Centurylink and asked for a supervisor and they apologized and said for sure they would take care it and we will receive no more bills. Move ahead now almost one year later and we receive a letter from a collection agency representing this approximate $15 debt they said we owed to Centurylink and increased the cost to over $30. When I called and spoke to Centurylink they informed me they wrote of the debt and sold it to a collection agency and they can no longer help me. They are the most incompetent and difficult customer service I have ever experienced. Now they tell me I must respond to the collection agency explaining all of this and telling them Centurylink is not owed anything. Most likely I will end up having to file a small claims lawsuit against Centurylink which I will do just because they should not be able to get away with treating customers like this!!

I have lived in the same area for going on 3 years...it is very rural with no cell phone service available so we rely on CenturyLink. Every time it rains the whole areas phone either go out of service or do not work at all. I have called several times and they only patch the problem then when it rains the line does the same thing. We've been told it will be fixed and it has even been escalated (supposedly) to no avail. We have no other choices for service so the company has us over a barrel, really tired of paying for an unreliable service.

Century Link, based on my moving, informed me that they did not have the infrastructure to service me. I, therefore, have had no account with them since 19 January 2020(actually 17 January but they seem unable to comprehend that fact. They assessed me for a bill in the amount $3.93 on 15 February 2020 which I foolishly paid thinking it would be an end to the whole matter. Now on 13 March 2020 they think to charge me $1.89 for a long distance line I do not have. I spoke with a representative (actually 4 reps) and he said he would not only correct the current bill to $0.00 but refund the previous bogus charge and send me an email documenting our conversation. I received no such email, and checking my account online, I find the charges remain. I have now wasted hours with their absurd phone menus and incompetent representatives. I want this matter resolved and without damage to my credit over a $1.89 fraudulent charge.

I cancelled my CenturyLink home internet services a couple months ago (internet connection was awful). Since I was on autopay, the next month's bill continued to be charged to my credit card. I called them, and they immediately refunded me with an apology for the inconvenience, and promised they would cancel all future payments as well. They were very nice and I was very content. A couple weeks later, I started to get calls from a collections agency telling me I had an outstanding balance that would effect my credit. Turns out, CenturyLink refunded me amount I had incorrectly paid, then immediately put the balance back on my account (without informing me), and contacted a collections agency to strong-arm me into paying it. I have since called them back and they promise this time the balance is truly removed and if the collections agency calls again, I can tell them it's been resolved. Still, I have lost all confidence in the company and am fully expecting to see another charge on my card in a couple weeks (the nice person on the phone says it takes a few weeks for "everything to process"). I will probably be calling them soon to refund me again.

Terrible, suddenly dropped my internet connection speed from 6 Mbps to 3 Mbps after a bill adjustment by Billfixers. No one can explain why this happened. It is almost unusable. The technician said there was nothing wrong on my end (my house was built in 2008 so not that old). Talking to customer service is like talking to a brick wall - they either don't understand my point or run me around in circles. I have extensive speedtest records documenting my previous speeds throughout the year. I unfortunately am stuck with with them due to their monopoly in my area. DO NOT RECOMMEND!