Lumen Technologies

I pay for there internet and it sucks if I have two phone running off the WiFi it’s slow as can b I have called about 10 times to try and get it fixed and I always get the same that my router is bad... but the router that u have to have from them you can’t find anywhere and if u try and order one it takes 7 business days to get there and apperantly 7 days to them is 2 weeks if I could get another internet provider I would dump this trash service in a minute.

I cancelled my CenturyLink Prism TV service the first part of September 3, 2019. An autopayment of $ 225.88 was deducted on October 1, 2019 for the September 13th billing. CenturyLink calculated the unused portion of the total bill and credited me $16.72 on the Internet portion of the bill and $156.15 on the Prism TV portion of the total bill. I did receive a check for the internet portion of $16.72 on October 29, 2019. I have called the financial department multiple times and no one has been able to give me a reason why I haven't received a refund check for the balance on the Prism TV portion of the bill of $156.15. I need my money

On Monday December 16th I called to cancel my Century Link Internet services. I asked for a refund or even a pro rated refund and was denied. I was denied because I was apparently two days past a "new" billing cycle. They refused and said they sent out a letter to every customer saying this was the case. I am not sure where my letter went and I even asked the Supervisor if he could guarantee that a letter reached me. He said yes but not sure how he knows a letter was actually delivered to my residence. I asked if there was any other way this communication was sent and he said no. I really feel I should not be responsible for a full months payment especially if I was two days past a new billing cycle. I feel this is a scam just to make me pay for a full months of service when I am cancelling on a new billing cycle. These are terrible practices and frankly criminal. I have no problem paying a pro rated amount. But the full amount is excessive and I won't stand for it.

Regarding Centurylink Account: ***
Fraud is taking place. #1. This company started out unethical from day one, now they have escalated to all out fraud. This company is charging me for service that has been disconnected for two months. #2. This company is charging me for the rental of a (very poor quality) internet router that I returned to them two months ago and is not even in my possession. Let me be clear, there is no service in my name, I moved and requested them to disconnect service in person the day I returned the router when moving. Fraud. Fraud against an upstanding, 20 year, active duty military MSgt. So shame on them.

Since I have had to file a complaint, let me also ad, worst internet service provider that we ever had. They lied to us about high internet speeds that they never provided even though they charged us for them. We struggled to be able to stream movies/music because of this. If it was the time of day when everyone just got home from work? The internet would slow down so much it was barely operable, regularly it wasn't operable.

When we complained Day 1 to the technician as soon as he installed service that it was unacceptably slow he snapped at us and said there must be something wrong with our personal devices because the service was not slow. That was a lie. A lie I feel confident he was trained by his supervisors at Centurylink to tell.

I left Idaho because I reviewed orders to PCS to a new military installation. I notified them of this face to face in Mountain Home, Idaho.

I do not have a permanent address at our new base yet to provide, but I can assure you we are not in Idaho and we have not had internet service that we are being charged for.

I saw the charges and allegations against this company and I am disgusted. This is America, why is there not more oversight and accountability from businesses than this?

I keep getting billed for service that I did not receive and I have not been refunded the $114.36 that I paid.
The equipment was returned after we could not get the internet service at my home.
See below for the letter and e-mail that was sent to Century Link on 10/18/19.

I have also called Centurylink several times and was told that my account would be cancelled and I would receive a refund.
I just received another bill today that is due by December 31st for $193.09 -
Obviously my account has not been cancelled and I am still being billed for services that I never received.
Today I called the 1-800-201-4099 number on the bill and was on the phone for 30 minutes - I got transferred to 4 different people and the last one wanted to transfer me to another person.
I would not recommend Centrylink to anyone.

Account Number: ***,

Tracking Number for the returned equipment - was shipped on 10/18/209 and delivered on 10/22/2019 @ 10:49 AM to 3***4 and was received by Whatley.

Below is just 1 letter I sent to Century Link.

Date: 10/18/19
To: Century Link
From: *** Re: Internet Service for my home –
I ordered Centurylink for my house and was told that it would be $60.00 a month plus $50.00 to send the equipment.
We received the Equipment and tried to install it and it did not work. I called Centurylink to get help and they wanted to charge to send out a service person after they did a test and were not getting any signals from my home.
I am not happy with Centurylink or their customer service and I am returning the equipment. It has never been used and please credit my account $114.36 that I have been invoiced.
We cancelled the account with customer service by phone on 10/17 after they were not able to help.
Sincerely

We terminated service with Century Link on Sept. 20, 2019 and made our final payment the end of October 2019. We have a statement showing a zero balance and yet, we continue to get bills. We have called Century Link several times to clarify that we have cancelled service and PAID our final bill, we have several confirmation numbers that support this and yet, we continue to get billed.
(This system will not allow me to list the confirmation numbers.)

I was billed for December 5th to January 5th. I moved out on Friday, December 6th and called to cancel the following Monday. When I received the final bill, they left on the entire period, even though I was no longer using their services. When I called to figure out what the actual final bill was, I was told that it was CenturyLink policy to bill for the entire period even if nobody was there.

I have had an issue with CenturyLink disconnecting my internet service randomly for the past 18 months. I would not have a complaint about my services being disconnected if I were past due on the account; however, this is not the case. I am disconnected each time I receive a new bill even though it shows that I have several days to pay the balance. For instance, I received a notice on 12/13 that my bill was due on 12/28. My internet started running slower than normal on 12/13 and today wen I came home from work, I received notification that my internet was disconnected and I needed to make a payment. I called into CenturyLink's technical support line to confirm that the services were disconnected, and sure enough they were. I tried to explain my issue to the young lady on the phone and as is the usual for the customer service at CenturyLink, it is my fault and I am behind on a payment, which is why the block was placed on my account. When I asked for specifics regarding the pas due payment, the representative offered to transfer me to customer service to discuss billing even though we both knew that the customer service department is closed until tomorrow. When I mentioned this to her, she offered to reconnect my services temporarily and then I could call into customer service tomorrow and resolve the issue. Even though I explained that I have consistently called to complain about being disconnected for no reason this was her solution. I would have accepted it if I had not already tried this route only to arrive at a the same result again, which is disconnected services. I then asked her to escalate the call to a supervisor and after much back and forth with her, she finally agreed. I originally intended to complain to the management at CenturyLink again, but I fail to see the logic in wasting my time complaining to a front line supervisor who is only trying to pacify me and get me off the phone. I believe that the source of this issue is that my account may be connected to another account. I originally had services at another address and relocated. I have never had an issue with CenturyLink until I moved. I have called into their automated system and it has told me that I have two accounts. When I tried explaining this to the Billing Department and Technical Support Departments, they claim that they do not see an additional account and the message was an error.

Reps from *** (contractors for Centurylink), dug up my front yard and grass is missing, uneven dirt patches, major mess, did without my permission.

I have been rescheduled 6 times to hook up landline and fix my internet. They came out on November 27th to reconnect my landline. In doing so, something happened to my internet. Now I don't have either service. It has been an ongoing problem to get a repairman to my residence to fix these problems. I get scheduled but they all have been "no-shows". When I call Centurylink, all they tell me is I have to be rescheduled. My 91 yr old mother lives with me and has a medic alert system that needs landline to work. On Dec. 9th she fell and laid in the floor for over one hour because I can't get anyone to my house to fix the landline.

I was using centurilink for a few years or my internet needs at my house. The told me that I had the best speed they could offer because I got fiber. I was having a lot of issues with the internet speed and they told me that the modem was old. I decided to buy a new modem from them but the issues did not get fixed. I called so many times to let them know that service was not good enough and that they need to do something about it. Every time they told me that there was nothing wrong with the service, but I kept experiencing slow signal and it was impossible to even watch movies on Netflix using only one device. My phone hotspot was working better than centurylink.

I decided to stop the service and go to a different company. I told CenturyLink that they should make a discount on the last bill because the service did not work. They did not say anything but I received a phone call from a collection agency that said that I owed $117 dollars. I called CenturyLink but hey said that there was nothing they could do. I tried to submit a complain here at Revdex.com but I read the note about contacting CenturiLink first and ask for a supervisor. I did that but there was never a supervisor available. I called at least 10 times and never got a supervisor and I got the same response, that my charges were valid even when the service did not work. I even went to twitter and they said the same thing. That is why I decided to submit this complaint. I don't know how many people had to pay for a service that does not work and go to collection just because they said that.

I live in an HOA community in which they hooked their line to the side of my house and did not bury the cable over a week ago. I have tripped on this wire and have spent numerous hours on the phone trying to get this resolved. Someone was supposed to call by 5:00 p.m. today and did not. They should not be allowed to leave a trip hazard across my yard that I frequently walk across and am having guest's this weekend and should not have to put them in jeopardy. The ground was not frozen when this was installed.

On Monday, December 16, 2019 I obtained internet services with Century Link. Immediately after the installation, I noticed that my security cameras ( ring spotlight camera) was not functional, as I could not view recorded events or real time events This was not normal because for years I’d never had this problem with my ring camera system. After hours of testing and trouble shooting with technicians, I was advised that my new internet service was not functioning properly and not giving me the MBs as promised ( 10 MB’s of internet services is what was promised). Essentially, I didn’t have enough MB’s or upload speed to facility my camera system. To make matters worst, the upload services were well below what I had been advised, which added to my ring spotlight camera problems. Upon learning this I immediately called Century Link and advised them of my findings and their failure to honor their agreement. I was advised that I would have to pay for a technician to return on Tuesday to even troubleshoot any problems. I was appalled and requested to speak with a supervisor, who identified himself as Mark # ***. Essentially Mark confirmed that I was not getting the 10mbs and that if I terminated the services I would be charged. This is unacceptable and not what was agreed . A testing of my system revealed 7 MBs.... I then requested that Century Link discontinue my 5 hours of services and advise how I could return their equipment. Mike then stated that he would send a technician free of charge to conduct troubleshooting onTuesday.

I pay for high speed internet and most of the time it's not high speed enough to watch videos. It also goes completely out for more than 24 hours very very often. Sometimes it goes out more than once a week for more than 24 hours at a time. I feel I am definitely not getting what I'm paying for or what they say I'm paying for.

Multiple calls and messages with no return call. At present, have been on hold for over an hour. Unbelievable! Poorest service imaginable!

I am stuck in contract with Centrylink, they are charging me almost double what I was quoted and wont let me out of the cobtract, fix my bill. I can't get a manager on the phone, I am told they will calk me back (They supposedly only have 1 manager for the whole facility)

I’ve always have trouble with centurylink every time I setup service with them. It’s been a year since I’ve had them. I was alway a loyal customer and pay on time. Since I starting having them again this month and I paid them upfront two days again and this is a self installment, I didn’t get my service today as I was supposed too, on top of that I didn’t even get a 24 hour notify that there was going to be a technician out today either. He called me with no caller id and left a message to call him back with no number on top of that, he sent a email after the fact he came by. That’s really unfair. Also, I called multiple agents who can’t assist me. There was a representative, and on top of a supervisor who knew that the other department was close. The representative was going to transfer me knowing that the other department was closed and the supervisor, knowing that the department was closed was telling to to hold and “talk” to the other department to see what they were going to do about the situation. So unprofessional, always fail every time I have service with them!

Service constantly down. Spoke to a CSR she stated to fix it she would need to send a technician and that it would also cost me $85 for then to come fix their service.

Terrible service. They make it next to impossible to cancel. I was on the phone for 53 min just to cancel my phone sercie

If I could leave negative stars I would. This company is so dishonest and disorganized and scammy. I am truly disgusted that it is apparently my only internet options in our development. Their practices should be criminal if they are not already a violation of law.