Lumen Technologies

I have tried to update my internet speeds for the past month. Ive called over 50 time and been on the phone for hours, trying get the services promised. Ive also spoke with a centurylink tech who tells me directly that the services im being denied are completely available. Today was my day of install for a tech to come out to install the update. No one showed up at the scheduled time all ive seen is the email stating the order wasn't available. Ive been told repeatedly.The centurrylink tech im refering to live beside me so I feel like im being pushed aside ive been a customer with centurylink for over 5 years. I refuse to be treated this way!

Centurylink added an mysterious $85 charge to my bill. My service hasn't worked right since I moved in. They sent a technician to fix it. I shouldn't have to pay for service that doesn't work, let alone have to pay a tech fee for a repair for something that should have worked from the moment it was turned on. Such Garbage.

My service is 1/10th the speed it is supposed to be. I complain all the time. They sent out a technician to repair it, and it was not fixed. On my bill this month is a mysterious charge for $85, and supposedly it was for the tech that came out and my service is still slow and nothing was resolved. Why should I pay for them to fix a service that does not work???? I have asked repeatedly on different customer service channels to have the bogus charge removed. It's still there!!!

Dear Revdex.com,
My name is ***. I really desperately need the help of the Revdex.com when it comes to my ongoing constant issues that I am and have dealt with when it comes to CenturyLink.
For a whole year that I have had an account with CenturyLink they have constantly messed up my account to the point to where it has been such a scramble hardly anyone can make heads or tails out of it. I have been overcharged many times and then promised credits that I have never seen. I was being charged for “Prism TV” out of Arizona when I live in Boise, ID. I was being charged for a digital phone number for a whole year at nearly $35.00 a month. From the time that CenturyLink started my account it has just been a constant ongoing battle. Almost every month I have had to contact CenturyLink in regards to my bill and my internet speed and other issues revolving around my account. Every time that I have contacted CenturyLink I have frequently been transferred to every department and had to frequently repeat myself over and over and over again as to the reason I am calling. CenturyLink does not want to do anything about correcting the mistakes on my account or getting my account squared away and put in order they just want to constantly jerk me around and I have had my fill of it. I am supposed to have over a $280.00 credit applied to my account which has never happened. Unfortunately where I currently live I have to deal with CenturyLink because *** is not established in this certain area where I live, but I need the help from the Revdex.com to get things made right with my account with CenturyLink.

Terrible company to do business with. I never even used the service. No one came out to my house like they stated they were. Now I am having to pay $413 for something I never had and they would be able to see that but how much internet or data was used. Crooks if you ask me.

Internet speeds promised on their website are far lower after installation, even after one of the technicians installs one of their routers. Their customer service is also very slow, unhelpful, and even ignore you if they can't fix a problem. Instead of offering refunds for poor quality and service, they will keep your money and ask for me. Worst customer experience I've ever had. Never ever use CenturyLink.

Two years ago I cancelled Century Link service at ***, Artesia, NM; my mother was to have this service transferred to her name as I was relocating to Roswell. The customer service rep informed me that it wouldn't be a problem, she would need to call to make this transfer. She did this; however, it took many days for Century Link to resolve this transfer and she had to open a new account in her name. The delay in this resolution apparently resulted in more charges for me, which I contested several times by mail. This charge is unreasonable and is due to the company's delay in returning her calls and getting service changed.

On March 29, 2019 we received by email from telephone service provider “CenturyLink” back dated March 26, 2019 stating “Your CenturyLink payment is past due.” We have a cancelled check proving our account was paid on time and always has been . We explained we are more concerned with the firm’s damage to our credit score than the unwarranted solicitation of a duplicate payment. We asked why we were sent this notice. We were treated most rudely with multiple wait times. A “supervisor” stated it was “a computer error” but refused to provide hard copy documentation for us to address the damaged to our credit reports and scores.

I would go 0 stars these people are a bunch of jokers. they disconnect your services and then proceed to charge you for services not received. they shutdown my services with me owing $627.09 which yes i'll admit I owe but they then continued to charge me an additional $337.46 bringing the total to over $900. when I called the customer service they gave me the run around transferring me to department after department several times sending me to departments I had already spoken to. when I asked why I was charged for services not received they would not give me a straight answer. I tried again using the online chat and yet again I was given the run around. I am 79 years old almost 80 and they are playing all sorts of games with my account rather than providing the services they are charging me for. they also refuse to let me terminate my account until the full $964.55 is paid. when I request information on where to send their equipment they refuse to give me that information.

I scheduled an installation for new construction in the Harker Heights/Killeen, TX Area with instructions to call prior to arrival. The technician never called. I sat there from 0745 am to 0600 pm waiting on an installation. I called four times and I was consistently told that the technician was still on the way. Turns out that the technician requires access to my neighbor's backyard to install my fiber line. My neighbor actually saw the technician and confronted the technician because he was climbing on my neighbor's fence to look in my neighbor's back yard. The neighbor told the technician that "if you need access just come and knock on my door". The technician left the morning of the original installation without knocking on my neighbor's door nor did the technician ever come by my house to tell me nor did the technician call me. On my last phone call to customer service, I was connected to Core Services who told me that they need access to my neighbor's yard to connect me and the tech supervisor will attempt to contact my neighbor the next day. This was on March 26, 2019.

On March 27, 2019 I repeated called customer support throughout the day to get an update. By close of business no one was able to get in contact with my neighbor. I spoke with my neighbor who is a retiree and he stated that nobody came by the entire day and that "they have my phone number and I have no problem letting them in."

On March 28, 2019 I called customer service again to get an update since no one was calling me back about the installation. At 1100 am I was told by Century LInk cusoter service that it was my responsiblity to coordinate with my neighbor and so that Century Link could have access and my installation would be placed on hold until I could do this for Century Link. I went over to my neighbors house and he told me that he would be availabe all day. I called Century Link back and the Core Services promised me that they would get the services installed by 5 p.m. At 3 p.m. I called cusotmer serivce to check and see if they tech was still planning on showing up and I was assured that was still the case. At 4:45 p.m. I called Core Services again and I was told at 2:30 p.m. the tech reffered my ticket to an already booked fiber tech to see if anything could be done about getting me services without having engineering get involved. Apparently engineering would be need becuase there are no more available ports at the fiber utilities box. I called my neighbor who said that he waited all day and nobody came by. Supposedly a technician will be by tomorrow.

I have never seen a technician nor I have I been contacted by anyone from Century Link unless I call them and I am promised a call back from Core Services. Communication and follow-up simply isn't happening with this installation. My days are being wasted on waiting for someone to show up and it is costing me revenue. My wife requires the internet to telecommute to work and she is supposed to be back at work tomorrow so this dibacle is costing my wife revenue. My neighbor graciosly waited around for someone to show up today but his time was wasted my Century Link. Century Link is the only ISP for my area. I'm at wits end. I have never dealt with a company that is so unprofessional.

CENTURYLINK IS A BIG RIP-OF! YOU ARE NOT GETTING WHAT YOU PAY FOR. THE INTERNET SPEEDS ARE ALWAYS SLOW, I’M PAYING A LOT OF MONEY FOR “FAST” INTERNET AND THE MBPS IS ALWAYS 2-5 MBPS w/ ONLY 560.0 KBPS.... SERIOUSLY??? Pay 60$ every month for LOUSY internet, it feels like a big SHAM, ITS A RIP-OFF, not to mention they’re customer-service is horrible, THEY FALSELY ADVERTISE FAST INTERNET, then in reality its fast for maybe a week then BOOM your stuck with VERY, VERY, VERY SLOW INTERNET that takes 10 HOURS + just to download something.... THIS IS UNACCEPTABLE AND I’M GOING TO SWITCH TO A DIFFERENT INTERNET PROVIDER IF THEY KEEP THINKING PEOPLE ARE TO CLUELESS TO KNOW/ NOTICE HOW TRULY SLOW AND WISHY-WASHY THE INTERNET SPEEDS REALLY ARE.... ITS LIKE THEY TAKE MY MONEY AND PURPOSELY GIVE ME SLOW INTERNET UNTIL I HAVE TO CALL AND COMPLAIN THEN THEY MIGHT FIX IT... THEIRS NO EXCUSES, I am IN A AREA WHERE CENTURYLINK HAS GREAT COVERAGE, ACCORDING TO THE COVERAGE MAP BUT IT SEEMS AS IF THAT IS A LIE... RIDICULOUS...

Have had no service for phone and internet for 11 days. Have contacted them numerous times and speak to someone in the Philippines. Each time I’m told another future day when it will be repaired and sometimes a different reason for the problem. Tried what seemed like a local number and it sent me to the same place in the Philippines.

Horrible service. Questionable billing practices. Dishonest (was billed for a replacement modem after being told repeatedly that I wouldn't be billed, not to mention written documentation that indicates a 30-day return period with no charge). Hours spent chatting with tech support and billing departments.

I ordered internet services paid a 65.00 deposit and was told id have my modem delivered within 3 to 5 business days. 1 week n a few days later still no equipment I cal speak to a supervisor who promised id have my modem by 03/08 the day comes still no equipment. I call back speak to another supervisor who stated my order was cancelled and made to start in june of this year I became livid and requested a refund for my deposit to which I was informed I would recieve a check by mail even though I paid with cc/debit card well again over a week later so I called this morning and an agent said refunds arent issued until 30 days after cancel request.

1. I called and said I only wanted internet service and not telephone service. I was told I had to sign up for phone service to receive internet service and only found out years later when I called to disconnect that the entire time I had been severely overcharged for a high-priced phone plan I did not want and did not use. I literally never had a phone plugged in at any time, yet paid for a high-end phone plan because I had been told I had to have a phone plan to receive internet service when I called to sign up for my service.

Ironically, I had been fine with my internet service and only decided to disconnect and use a different provider because I was so tired of paying way too much for my services. Had Centurylink just charged me a reasonable amount for the services I only wanted, I would still be a content Centurylink customer. Their overcharging me for services I did not want is the reason I left them for another provider.

2. When I disconnected my services, I continued to be charged, via autopay for full-month's charges of services. I could not disconnect from autopay because when I went online, it said my account was closed and disconnected. It has been 3 months of being charged and Centurylink collecting a full pay on autopay. Each month takes me at least two phone calls of having to spend over an hour on the phone being sent from representative to representative explaining my situation, and then sometimes being given a refund and sometimes just fruitlessly arguing with a customer service or billing representative. One time when I called, I was told that I was still paying the full amount because DirectTV was bundled in my service and I still had DirectTV. Even though I had canceled my entire bundle, including DirectTV,two months before this charge? Also, my bundle included wireless and phone service, why would I pay the full amount if all I received was DirectTV?

The entire experience has been completely infuriating and frustrating, and I think it is resolved, but also won't be surprised if next month, I get charged again.

I recently relocated cities and checked out the speeds for local internet providers. Because I have had issues with previous internet service providers I decided to try my luck with CenturyLink, and they happened to be listed as the fastest in the area. Upon giving Representative 1 my address, she told me that my address only provided up to 12mb/s speed. I told her that I didn’t think that it was fast enough. She continued to reassure me repeatedly that it was fast enough internet for me and my roommate to play online video games without any problems. I am familiar with internet speed requirements and Representative 1 told me that 12mb on their fiber optic connection is different and better than typically used hardware. I see this as deceptive sales practice. Representative 1 told me that they have a 30 guarantee so I can cancel service within a month without any cost. Against my better judgement, I agreed to their service. I had to wait for a technician to come out, but it was an acceptable wait time. The technician was proficient but told me that due to the previous owners putting new siding up, they would have to re-wire the house as the previous lines were cut. He informed me about a $100 fee that I would incur for him to run wiring. I asked him why I had to pay for it, and he told me they are responsible for getting it to the house, it’s up to the homeowner to have everything hooked up. So I say go for it. After internet was established and I went to play video games online, it was immediately apparent that it wasn’t fast enough. Speed test and in-game latency indicators backed up my suspicions. I called *** to cancel their service and Representative 2 told me over the phone that I did not owe any money and I would receive a final bill indicating that. When I received a bill for the service installation, I was confused and called CenturyLink to offer to at least split the cost of the service as I received no service after being lied to. I was told by Representative 3 that all bills must be paid in full and settlements cannot be made. I was given no further options so I requested a manager. I was told there was no manager available (I have my doubts at this point). I told Representative 3 I would like for the manager to call me when they are available. I am writing this the same day as that interaction but do not expect satisfactory results. Beware of deceptive sales practices and do your homework on speed requirements and stick to what you know.

UPDATE***21MAR2019
I had a pleasure speaking with wonderful gentleman at Century link this morning while driving to work. What a great way to avoid all that rage from traffic!! Wrong!! I would rather suffer from Traffic Anxiety than talk to Centurylink support that is just so unhelpful, that it is just beyond ridiculous. I signed up for their service for the "post Pay" since they could not simply switch from "Pre-pay" to "Post Pay"! Then, I called today to cancel "Pre pay" service as I was advised and I learned that they had already canceled my appointment for "Post Pay" service that I had already scheduled and had taken time off from work. According to them, the service tech/techs decided to take their own time and rescheduled for Tuesday (work day- during work hours). Cancelling my service with Century link and taking a gamble on *** (I know.....I know....)
***
Just got off of the phone (actually disconnected) as I was being transferred around. I have been with Centurylink since June2018. I received a mailer advertising the price of 65/month. Called them to request an adjustment in price. I was told, I would have to order a new service and cancel the current one because they cant change the account from pre-pay to post-pay. Mind you, the Service, the modem, the set up, the installation, will all stay identical (in most likely scenario, they wont have to change anything at all), however, I would need to cancel service and then order a new service. Not only that, the phone number you call that shows up after the order completion, when you call that number, they claim to have no knowledge of anything you say. It is on YOUR website! I cant wait till *** starts the service in my neighborhood!

I paid for email services for 2 years that I never had access to. I spent about 10 hours on the phone and in chat with Centurylink with NO resolution. I finally discontinued services. I spent another 2 hours with them today only to be disconnected by the rep while being transferred to Escalations. This is a pattern and I have paid for services I NEVER RECEIVED.

To resolve issues with poor internet service, on October 7, 2018, Century Link installed a new modem at my home capable of 80mbps although I was only contracted to pay for 40mbps at $40/month. I received a bill for $50/month, which is what Century Link previously quoted to me that the 80mbps service would cost. I called to dispute the bill. Century Link informed me that if I didn't want to pay the higher amount, they would switch me back to 40mbps, which they did. At $40/month. Because of the initial poor internet service prior to Oct 7, because of their trying to charge me for the service call Oct 7 that was not my fault, because of the $50 disputed bill, I have called Century Link on multiple occasions from Sept 2018 thru today. On each occasion I have insisted that my account be supplemented with notes from the rep so we can refer back to them if needed. On multiple calls, we referred back to previous notes. Today, March 19, 2019, my service is slow again and I called Century Link to upgrade my account to 80mbps at $50/month. That level of service is not available and has not been available. Century Link denies there are any notes on my account regarding any of these calls and will not explain why they attempted to charge me in the past for a service that does not exist. And they will not connect me to a company contact who can explain the issue. I have spoken with two supervisors today: Sharena in Tech Support and Joseph in Billing. I need to know why Century Link attempted to overcharge me for a service they do not offer and what they intend to do about it. Had I not questioned it, I would still be paying for the non-existent service today.

If there was a way to give them No stars, that's what they'd get! Horrible service, horrible customer service, prices and hidden fees double and triple charged. Worst than *** and that's say A LOT!

My recently widowed mother needed a landline hooked up at her new residence. Centurylink said they were busy and couldnt install for a month. This is very sad not to mention dangerous, seniors could fall and not be able to call for help. They said the only way to speed up this process is to have a doctor complete their special circumstances form, which they would mail to us. Supposedly this form would get installation done the next day once they receive it. The form was sent to me, it took 2 weeks to arrive after requesting priority service. The form was so convoluted no one in their right mind would understand the questions on their form. In this region, we have no choice but to use CenturyLink for our landline and their customer service is that of a giant bully. Sure, we can live with out landlines but, elderly people can not be without access to call 911 should the need arise. Shame on you Centurylink!!! While we await installation, if she falls and cant get ahold of emergency medical help, maybe a lawsuit against you would change your practices .