Lumen Technologies

4 Days to download a 41.4 GB game. We pay $210 a month.

Pathetic company. Constantly have to contact support to have them restore my service when it goes down. Have to spend hours each time I contact them and only occasionally do they fix the problem and their agents are awful communicators. Only gave them 1 star because it wouldn’t let me use 0. Total rip off of a company. Only use them because of where I live and lack any other options.

Worst customer experience I have ever seen. I worked with a sales rep to set up a business account, which I operate out of my home. The rep gave me numerous options and I was really hesitant to move forward. I finally relented as he stated I would be paying 65.00/month with no contract, no installation fee, and a free modem. He stated I would be receiving confirmation of the agreement either by mail or email within 3 days. The letter came a week later only stating that I agreed to a 2 year contract and listed multiple charges coming to over $200.00. I called customer service and was told that my bill would only be $65.00 and to just wait for the actual bill. I then pushed to dispute the contract as that was not the agreement. The rep "put in for a review" to have a manager review the call and call me later. Well of course I was never called back. I then received a bill for $183.00 that included the install and modem. I spoke to the billing department to dispute the charges and was hung up on. I was finally able to speak to a manger who said that she would wave the install, but would not help me get out of the contract or wave the modem fees. Do not put yourself through this! Pay more and go with a reputable company.

my phone for years has had hangups and crackling noises so bad you cant hear anyone talking. I have for years tried to get them to fix the line, I have complained about double billing, I have complained for years about a *** using my phone and when hes using mine , it tells me phone in use and its a dead line. I have constantly, monthly called and talked to them about trying to get this resolved. I have a bad heart and lung issue and this is making it worse. there is no cell service in my area between two mountains. Even their hired help has told me that they are to just appease the customers with out fixing fixing the line. this winter is the worst and I NEED a phone for EMERGENCIES. I have talked to neighbors and we are all on a party line they believe along with me. I grew up with a party line. one person a can use the phone at a time. I want that fixed too.

Centurylink has disabled my email and will not reactivate in a timely fashion. This is email is used for business purposes. They have said that it will take up to two days to restore. I am getting conflicting information on why it was disabled. One representative said it was because I was receiving too much spam. Another representative said it was because the email address was compromised and Spam was being sent from my address. I am getting the run around every time I call. I have asked for a written explanation of what happened, since I had personal information in my email including my tax returns with personal information. They have not provided the written explanation. My email is still not working. I am losing business contracts because I can't get anyone to help me from centurylink. Worst customer service I have ever seen.

I never received the $200.00 Visa.
I called and was assured that the card would be reissued and I shouldn't expect it before 4 weeks. This card never came in mail..
I have not had any problems receiving my mail.

My family left Century Link because of horrible customer service. I have been waiting for 4 months to get my refund of account credit, have spoken with at least 7 different agents and chatted with 3. I've been told that it takes 2 weeks to get a refund, it takes 7 days to get a refund, and today, I was told that it takes 3 months to get a refund. It is so sad that I have to retain a lawyer just to get the money back that is due to me.

Poor service. Internet speed is consistently below what our contract states we would be provided

I contacted Centurylink on 1/22/19 to purchase new services when I was moving into a new house. When calling, I asked the sales person directly if the technology serving the house was GPON and not ADSL. She confirmed to me that the configuration was using GPON, so I continued with the order process to purchase 140mbps download and 20mbps upload (Order: ***) . I realized that after the installation took place, we were only receiving 40mbps download and 5mbps upload, and on top of that the internet connection was going down for nearly 5 minutes every 38 minutes. I called Centurylink on about the issue and the first step in resolving the issue was for them to send out a technician. A new technician came out on 2/4/19 to troubleshoot the issues. He first went into my garage where their connection ends and looked at the equipment. About 10 minutes later he comes out and tells me that the problem is in my house and it will cost over $1,000 to repair, so I told him that I would weigh my options. Later that day I called Centurylink again to ask about the GPON service that I was originally supposed to receive. After being shuffled around through different agents over the span of 2 hours, I ended up speaking to someone that seemed like they actually cared. She worked tirelessly to qualify my address and after speaking with people in their fiber department was able to confirm that my address was indeed available to use the GPON service. The agent created a new order to get the service that I originally paid for (Order: ***). After 3 different visits from technicians over the past month, nothing has changed and we are still on the 40x5 service, and being charged for the 140x20 service. It has been a complete nightmare working with Centurylink. The Centurylink website to this day states that my address is available for the 140x20 service, yet no one seems to know what to do to deliver the purchased services.

What Price for Life? I signed up for the Price for Life and have yet been billed the correct amount. I have spent countless hours trying to get it rectified. Every time I call, they put me on perma-hold then come back & say, no I didn't sign up for that. I carried on with this for over 2 years. I paid the $65.00 every month. Yes there were a few months where I was negotiating this "Price for Life" and did not pay. Then I continued to pay the $65.00 and got caught up in my books I had agreed to. I quit finally when they said the contract expired in Septemeber and my fee went from $65,00 to $90. Toi e they just said I did have the price for life, Basically, they told me yes, I had the contract. No one is even agreeing that I did have it. They were double billing me, well they finally stopped double billing me, and that's when they canceled the wrong account, so now there's no trail of my even having Price for Life. After I canceled a rep from there said the would undo the extra charges and fees, BUT only IF I stay with their services. I told him they were to late, I am done. He was totally RUDE. I have never gotten so mad at anyone as I have with this company. What's really sad is there is not ONE person who has NOT ticked me off so much as I have had with CenturyLink. Now get this, since January, I have been going back & forth trying to reach a compromise & offered to pay 87 out of 187, they said NO the best they can do now is $50 off the 187. Too bad I have to pick a star to rate them. They need to put a "Thumbs down" rating. I would have given 5 thumbs down for them.

On March 7th 21019 I called customer service to resolve a bill I received dated February 26, 2019. I have not been with CenturyLink since July, 2018. I was told at that time I would receive a final bill. Never did. In fact, after looking into this account it never was canceled in July. Instead paid (auto) through October 2018!
When I called today to resolve the bill I received I was transferred EIGHT times. When I asked for a supervisor on the last transfer, I was told "no supervisor is available" and HUNG UP ON!

Customer service was rude and they are trying to make me pay for someone else’s problem trying to get me to pay almost $900 towards a bill that’s not mine

I am continuously charged a late fee on my account when I am not late paying.
I have chatted several times with customer service about this issue being told it will be taken care of and then I have a late fee on the next bill.
Account# ***
Originally I signed up for auto-pay and you were not submitting my bill as auto pay even though I contacted you multiple times via chat to resolve the issue. I finally gave up on that and just started paying myself through the app. But I am TIRED of getting charged a late fee. My bill is due 3/5/19 I am NOT overdue with last months bill and you STILL have a late fee tacked on. I will pay my regular bill but will not pay the late fee. I'm also filing a complaint with the Revdex.com and FL Attorney General just so I'm not charged another late for for not paying this late fee!

Hello I previously terminated service with this company, after they maliciously accepted my payment, although they'd disconnected my service, from a relative ordered them to do so without my consent , and continue to bill me . I never received a consistent service, and since they refunded all of my money back all the credits applied to my account on the behalf of the company inaccurate approach to doing business, and honesyy. Today I get a another bill stating I owe money and have a balance.

I have tried over and over to find an employee at Century Link to tell me why they have not taken off the 40.00 dollar plus 9.00 late fee that I do not owe *** in Omaha Ne.faxed them proof that this has been paid I cannt get them to resolve this. SEE MY MESSAGE BELOW UNDER DESIRED OUTCOME.

Century Link is the crappiest internet service there is. The service sucks, and when you inevitably cancel their service they will send your info to debt collectors to harass you despite being paid in full. Look it up happens to tons of their customers.

I would recommend any alternative to them

I called Century Link in early January to add a line to my account at another location. They gave me a scheduled date of service 45 days out. Instead of adding a new line they have now charged me for the new line, disconnected my current service, will not come turn back on my service and have now bounced me back and forth from tech support to costumer service on 5 different phone calls. I have been without phone or internet service for over a week and am still awaiting my new line to be hooked up. I’m being charged currently for two lines that are not in working order.

So this has happened on three separate occasions now. I setup auto payment, auto payment works for a month or two. Then my auto payment settings get dropped, and then they charge me late fees.

This company employs greasy, misleading sales tactics, and their customer service reps will lead you on a wild goose chase for information. Depending on the day or who you talk to that information may or may not be accurate, but they certainly will not take any accountability or make reparation for mistakes.

First - sales people go door to door slamming local internet providers saying that they don't give dedicated bandwidth, and that they can offer WWAAYY better speeds at a fraction of the cost.

It takes forever to set-up, you most likely need a technician to come out during one of those 4-hour windows on a Saturday and they show up 15 minutes before the cut-off and make you sit around for another hour.

I started noticing with out account issues right away. Our internet was NOT faster than what we had with our local company. A speed test confirmed that they were running at barely 20% of our previous speeds.

I called to cancel and here's what happened:
1. The girl in retention told me I couldn't cancel because my husband's name was the only name on the account, and passed me over to tech support to see if was a "modem issue"
2. Tech support guy told me they don't even offer speeds that match what we were getting with our local company, told me he would send a Fedex Label for us to use instead of printing one out and passed me back to Customer Support
3. Customer Support told me they CAN cancel because I could verify the SSN on the account, canceled our service, and told us we would get a rebate of about $50 sent to us

Almost 2 weeks later, no fedex label and no check so I called again.

Today Nathan told me that we owe $30, when I got annoyed at all this miscommunication he interrupted me, tried to pass me to financial services, when I told him I wanted to talk to the escalation team he stuck me on hold, and then came back and told me the escalation team wanted to pass me to financial services (Noting that I have to call financial services myself because they can't transfer me...)

Finally I got on the phone with the least helpful escalation rep ever, Rickie, who gave zero answers and made zero reparation, other than confirming that not a single department seems to communicate with any other department.
The miscommunication about our bill aside, when I told her I still haven't received the Fedex label she told me that tech support doesn't know anything about cancelations so he wouldn't have sent a label.
First she wanted me to print it out myself, and then she says, "Ok we'll mail you a physical label. It looks like we already sent one, they look like junk mail maybe you missed it"
I'm sorry, did you just tell me that tech support doesn't know anything about cancelations and so wouldn't have sent a label, and then tell me that you already sent a label and I threw it away?

Zero customer service whatsoever. Yes, I am angry, and every single one of them matched my exact tone. Customer service 101 - don't take it personally, don't match tone, and don't interrupt. The people in their overseas call centers usually get terrible reviews but these folks were state-side and still complete losers.

CenturyLink has charged me a $240 early termination fee for canceling their Prism TV service, which was shut off January 15, 2019. At the time that I placed the order to cancel the service, the person I spoke with confirmed there would not be any fees associated with shutting it off. This was in line with my understanding, as the original contract was supposed to be for one year and my one year pricing promotion expired on January 12, 2019. Further, when I talked to them about being able to continue using Prism TV, I was told that was not an option and they were moving customers over to DirecTV. I did not want DirecTV because I do not like entering two year contracts. So I am ultimately being charged an early termination fee for a service that I did not terminate early and I was not able to continue using.

They also charged me for the Prism TV service through February 2, 2019, but it was shut off January 15, 2019.