Lumen Technologies

the way they handle things always transferred to someone else cant ever get your answer resvoled I been trying to sepreste my tv and internet bill for 3 months and they refuse to do it I pay driecttv through them they say I have to pay when I had the bundled but I paid my tv servce with them last month and they billed me for tv 2 moths in a row there customer service is the most hardest to get a hold of they cant ever resovle anything with out transfer I have pass due yes because I not paying 2 times they say different

They sent us to a collection agency for a bill we never received 6 months after we already ended service with them. They told us we called in and canceled our auto pay (which we never did) and they couldn’t give us a name to prove who called in and canceled. We were so frustrated that we just paid the bill so we wouldn’t have to deal with them anymore and we told them to send us a receipt for proof that we paid. It’s been 4 weeks and no receipt. Now I have to call back AGAIN to have them send one. I am worried they are going to pull something like this again and since we have no receipt there is no proof we paid. WORST COMPANY I HAVE EVER DEALT WITH. I would give zero stars if I could.

Re: Cancellation of Account xxx-xxx-***
My mother recently passed away on April 16, 2019. She had a land line account which I am trying to resolve for phone only which had a service period of April 7 until May 6. I cancelled her service on April 16, 2019 and received confirmation of cancellation (#***) on the same day.
I then received a bill for $48.82 which I paid and was cashed on May 6, 2019. I’m not sure if I should have paid this bill but it appeared that my mother passed away during the service period noted above.
I then received another bill for $24.11 which I did not pay. Over the last 3 weeks I have talked to 3 customer service reps. The first one said I would be receiving a refund of $24.71 in the mail. The next rep a week later said I would be receiving a refund of $15.38 in the mail. The third rep yesterday said that the balance is now zero and thought that again the check is in the mail. When I asked how long it usually takes to get a check in the mail, she said that the billing department is looking into it.
This is the most dishonest phone company I have ever dealt with. The company seems to have representatives who are not properly trained and are making up their own stories.
Sincerely, (son of the customer)

In April I applied to have local phone services at my home at ***. They scheduled the appointment but no one ever showed up. My yard is privacy fenced and there would be no way to access it without being let in. I noticed that they had billed me for the month already. I had *** install a phone as Centurylink never showed up weeks later. They phone was never working or installed by them. I received the second bill from them saying I owed them $116. I don't owe them anything and wish that they would correct the billing errors.

I discontinued my service with CenturyLink (CL) on 02/01/2019, I left with a zero balance on my account and cancelled all services. I just received a letter today, June 5 2019, informing me I owe CL $56.86 because their system automatically made a payment to my Direct TV service. I did not authorize any payment to direct TV by CL after my cancellation, nor did I receive any credit from Direct TV for this payment. I was told by the CL rep on the phone it was my responsibility to TELL CL not to pay Direct TV.
1. Why would I need to tell CL to not pay Direct TV when I cancelled all services with CL?
2. Why would I make a payment to CL for Direct TV when I can make a payment straight to Direct TV ?
This makes no sense for CL to contact me almost four months later about a payment. This seems very shady and unethical. The CL reps just continued to give me the run around, I spoke to four different reps and they were not of any help. Why should I have to do CL's job for them? This is ridiculous and I will NEVER recommend CL to anyone.

When I set up account, I payed IN ADVANCE for equipment and monthly service. Now that I have canceled, I am being billed for another billing cycle, and reps tell me I got billed for the last month so they can get additional moneys for the supposed last billing cycle. I'll pay it; but I hope this gets to others so they will consider some other company. I WILL PASS THE WORD. WALT

This complaint goes out to the WHOLE company not just one location. On Friday 31 May 2019 I was on the phone for 1 HOUR trying to get my issues resolved as I was getting NO HELP from the chat team what so ever. All I wanted to know was how much I had to pay to avoid a shut off. By the time I got help my service had already been disconnected. I was speaking to Amber a rep with them and she discovered that there are TWO accounts under my name. She was more than happy to help me by cancelling one account and credit the other account AND waive the fee to turn it back on. Unfortunately our call dropped so I waited about 4 minutes waiting for a call back....but nothing. So I called in this morning 06/03/2019 to discuss what will happen. Now I am being told that I HAVE to pay almost the FULL bill before my services are connected again and before they cancel my other account. This is RIDICULOUS.

I fight with this company regularly. They never keep their appointments, they try to get more money from you at the door when they do finally show up, after rescheduling you work and life, then when you get your first bill it’s 5 times higher than the told you it would be. Trying to get through to anyone is impossible as they’re system is down or frozen, everytime you call, and then they’ll keep you on hold for an hour to tell you that they can’t help you or that they need to reschedule again. Definitely a frustrating business practice. Unfortunately, I’m in an area where they are the only company offering WiFi in my area at the time.

A construction crew hit a phone line on May 15, 2019.
Apparently my phone and internet line come off the phone line that was cut. We were out of town when it first happened but reported it on May 20 to Centurylink that our phone and internet were down (we were unaware of the construction at the time). It took 2 days to get a tech to our house. He told my husband that he checked and a line was cut and it would be the next day before he could get someone to dig up and repair the line. I still have no phone or internet after 2 weeks. I have made countless calls to Centurylink and keep getting lied to. We finally went and talked to the construction crew and they told us they reported to Centurylink on May 15 they hit a line. They even left the hope open for a week so Centurylink could repair the line. I have talked to countless supervisors and get lie after lie. They even told me the construction crew wouldn't let them repair my line until they finish their job.
We farm and our home is our office. I am losing sales for crawfish, cant get into my cloud based accounting system nor can we order parts we need.

never started service with century link and returned item as instructed. received bills months after and disputed it. was told they will cancel. a month after, received a closing bill. disputed the closing bill because I never started the service and returned the item within the open time window.

We have been having trouble with our internet service since the first of the year. I have called and filed a complaint to see if it would be fixed and no luck. I am not the only customer that has been without internet there is at least 7 of us down our road(side-road off of a main hwy). My mother is off the main line and doesn't have this problem. We live in a rural area and there is no other internet option for us to chose from. We have never had this much trouble with losing internet connection. Every time I call I'm told there is a outage in my area, but my mom has internet and doesn't live 3 miles.
Day's without internet
Feb 14th
Mar 4th
Mar 6th
Mar 14-15
Mar 22nd
Mar 24
April 1st
April 7th
April 9th
April 14th
April 20-22
May 17-23 During this last outage The company can't send out a repair tech until June 6th

Failure to refund the credit balance on my account. I was moved to an assisted living care facility and do not require telephone service. I have contacted CenturyLink twice regarding the cancellation of my phone service, most recently on April 15, 2019. I continue to receive bills showing a credit balance that has not been refunded to me.

CenturyLink is the worst company I've ever had the displeasure of having to use. CenturyLink knows when they're the only option you have in your area, and they'll use that fact to force you into using their terrible speeds, garbage response time, and horrible customer service. After 12 years of customer loyalty from me, the moment I demanded the ability to purchase a speed increase, something I hadn't had during the entire time I belonged to their service, they told me to cancel my service. If you don't have any options for internet in your area, take it from me, you would be better off getting unlimited data on your mobile plan and using your phone as a hotspot. Absolutely abysmal company.

On May 21, 2019 I tried to order service online all of my information was entered. However when the page was to load there was an error and I couldn't finish ordering service. When I tried to call today 24 May 2019 to get this taken care of and finish my order I was told my credit needed to be pulled or I could pay $150 security deposit. I asked why they had to run my credit twice I have proof that my credit was pulled. No one I talked to could explain it and said I had to give a deposit.

Consistently billed for prism tv when I do not subscribe to prism tv. Internet consistently disconnected because I am not paying the prismtv bill because I do not receive prism tv service. Calls to centurylink customer service and supervisors every 2 to 4 weeks offer no reason that they can find why this is happening, promises to fix it, confirmation codes promising it will not happen again. Which, of course it does, and the process repeats. In summary, I’m billed for a service I do not receive, pay for internet service that is consistently disconnected because I pay for it, spend several hours on the phone trying to get internet service reconnected, which takes 24 hours, am promised the incorrect billing is fixed, and I’m not sure if they are deliberate lying or just incompetent. Both should be unacceptable ways to run a business.

I contacted CenturyLink after I tripped on one of their wires when they installed Internet for my neighbor. They never came back out and it’s been at least three weeks. When I spoke to a customer service representative I was told that they had rights to put wires on my property and that it didn’t matter that I was injured because it can take up to 4 to 6 weeks to send someone out to dig.

I contacted dig rite and they said that was a lie and that it only takes 48 hours to determine if it is safe to dig.

They were rude and completely unconcerned with the fact that their negligence led to me twisting my ankle. The box is on my property and the wire is the neighbors internet.

The fact I was berated on the phone was unbelievable and she insisted they had rights and it didn’t matter what happened.

Terrible! Deceptive! Unethical!

They will provide one quote, then at the summary conversation reveal that there are extra fees. After push-back, they will offer a way to give you the better price, but then not reveal that they actually changed another part of your package (yes, to increased rates). This process repeats several times.

After receiving verbal confirmation for the original desired package, they set up installation services. However, they provide no way for you to confirm the prices - online portal does not work, and they do not send any confirmation emails. With push-back, they say you can check your prices online once it is processed... but this timeframe for set-up is always arranged to be after the installation. When I called back (with the installation mechanic waiting at my door), they suddenly had "no record" of the verbal agreement and were again trying to charge higher prices which I could not confirm through any written media.

Until you see your price in the customer portal, do NOT let them install since that is accepting their package - and it most likely is not what you agreed to!

I am in receipt of a letter dated April 2, 2019, from ***. The letter indicates the following:

CURRENT CREDITOR: CENTURYLINK
MRS ACCT#: *** CURRENT CREDITOR ACCT #: *** TOTAL BALANCE: $25.95

I discontinued my service with CenturyLink on 12/26/17. I have never received a statement from CenturyLink for the amount in question. I have no knowledge of owing any amount to CenturyLink, and I'm requesting proof of this. I have tried numerous times to contact CenturyLink, to no avail. This is the worst company EVER. After discontinuing my service with them, I wrote a review of their services. Is this why the amount of $25.95 was sent to a collection agency???

Called them 4 times to get a refund on my deposit of $50 that I didn’t received back after they have told me they would send it to me by mail and back on my credit card. That was like 2 months ago I tried to get the service again to work with them again they asked for another deposit Of $75 that I never received the equipment and service And was billed before any thing was set up. So decided to cancel service and they told me money go back on my card and it still hasn’t came in this was like a week ago the first time it’s been 2 months ago I tried to give them a second chance and they failed at it again. My name is *** my account number is ***. My address is

Worst decision of my life!!! I have been a customer for 8 years now, the first 7 years I paid 300 a month for internet and full cable. Then find out someone else I knew had the same thing for half of what I pay. Switched to just internet and upgraded it, then they cut off the service for that and it took a week to get it back up. I am also in graduate school online so this is a big problem! Then we get internet back up and working, I sent the cable boxes back, yes they went back late because I didn't know my husband had not returned them, so what I was doing until he sent them out was overpay my bill for months! My bill is roughly 70 dollars a month and was paying them 150-200 each month until they received the boxes back. Well they cut service again even though I technically purchased these boxes by how much I overpaid. Service was ended on a Monday we had everything sorted out with them gave them the tracking number for the boxes etc. So they say they reinstate our service, yeah no that did not work. This is Thursday, then they say they are sending me a new modem, that comes by the following Monday. Guess what? Still did not work! Then have to schedule a tech to come out, so this is now Wednesday for the tech. The tech even had problems!! Now things are working , however, the internet cant run more than two things at a time and one cuts out no matter what. So in order for me to have sy internet I have to have centurylink and an additional *** prepaid wireless modem also to support the rest of the house! On top of everything, do you think I was credited back any of the money I over paid them even though they received there boxes back, definitely not! This is the worst thing I have dealt with in my life! They have made so much money and given the worst support and product possible!! I am pretty sure they are going out of business and these companies wonder why! I hope this is read and no one else experiences this like I have! I wanted to leave no stars but that was NOT AN OPTION