Lumen Technologies

I have heard that Centurylink has received federal money to upgrade their rural internet service. We have lived at our current address for almost 9 years and keep hearing that they are going to be upgrading the DSL lines in our area, but it seems like they don’t quite get to our location. They’ve already admitted that they are not allowing additional customers in our area to hook up to their service because of bad infrastructure. Our speed is around 1 mbs. In today’s world, this is terrible. We’ve complained frequently and can’t seem to get to someone that has a clue as the reps are never local. Why hasn’t our area been upgraded yet?

This company is so poorly run, from customer service to billing. I tried switching over to their company to save money, but could not even do that because they did not follow through on anything, not even sending a service technician out when scheduled to install a phone jack. It seems like the employees don't care, don't save information or make notes on accounts and their overall process is ridiculous. I cancelled and had no internet what so ever with them and they tried billing me for the entire month. They finally fixed that issue, but have now charged me for the modem I have already returned with proof of delivery from UPS. It is almost impossible to get a hold of their billing dept. or someone who is competent enough to handle the issue. They put you on hold without asking or letting you know. I have currently been on hold after asking a representative to look into the billing issue for over 15 minutes and no avail. This company is poorly run and crooked. They want to bill you for everything, but do NO work. They should not be in business and take advantage of people with no time to call them to try to solve the issues they create!

I had called to have my services disconnected at the end of the month because I was switching internet providers due to high prices.

They sent me a bill for the following month and I called back to complain and they told me they would not receed the bill and I would half to pay it.

We’re talking about $65!

I refused on principle! I had made arrangements with them that was not held up on there end.

I don’t pay for services I don’t receive.

They can check there records and they will find absolutely no internet usage for the month that is charged to me.

Furthermore, it is a negative on my credit report that needs to be taken off imedia

I am a new client. When I opened this account, I mention the necessity of having a plan for long distance calls as well as international calls. I made a few international calls to Mexico and the extra monthly cost was $75.84 and the next month was $57.48 extra. The cost was .30 cents the minute instead of .05 the minute with the plan I had acquired.

Today, February 5, I called centuryLink and I have only been given $57.00 of credit for an error that was not mine as I did ask for the international plan and it was not put in place.

I was told by centurylink I needed to up grade my internet speed because the speed was to slow. I upgraded to 10 mbps and all I get is 130 kbps to 650 kbps its to slow of speed to do anything on line. they came out to work on it and I still have slow speed. they say when I call they want 89.99 more to fix it ? is it because I am old ? this has been going on for a couple years please help! thank you

CenturyLink refuses to credit my account for the modem I returned and disconnected my service. They refuse to reconnect me and continue to bill me for the modem that was returned, a modem that did not work when initially sent to us. In the less than 2 years I've had service I've had 3 modems and nothing but issues. They refuse to correct them and refuse to send anyone out to fix anything or solve any problems. Their representatives are rude and laugh at you when you try to get the issue solved. Very unprofessional! This company needs investigated!!

I switched from *** to Century Link and I regret it. They had an issue charging the auto pay on my card which has been working without issue for all of my other services. Instead of attempting to charge the card again they failed to notify me, canceled my auto pay and started charging my account fees. This all happened as I moved out of a house that had all services disconnected because it was being torn down. I started getting email adverts to start a new account, which was odd so I checked my bank had to see I hadhnot been charged nor noticed of any issues or pending charges. I assumed that the account had been canceled along with power and everything else. To double check I attempted to log in to my account on the website only to have it no longer recognize my email, again leading me to believe the account had been cancelled. 2 months later they are now attempting to charge me $250 for months of service at a building with no power and a bunch of fees. They were unhelpful, refused to take any responsibility for the issues with thier website, accounting or notifications. I will never get service through CenturyLink again, I'm going back to ***.
In short: CenturyLink advertises an online account management system that may just stop working locking you out of the account. CenturyLink advertises automated bill pay that if fails on thier end will cancel your automatic payments and begin to acrue fees and additional charges with only the minimum effort made to notify you. Just because they have your email do not assume they will attempt to use it if they could charge you a fee instead.

Charged me money said they didn't my bank had to cancel their charge. Their system said they were not charging me. Spoke to 12 people in different departments who said the other departments would help and got referred in a circle for several hours. The company took no responsibility for charging me and causing me problems. I am low income and now have to wait to have my money returned and not receive the service I had paid for.

I canceled my service within 30 days, due to internet would not work in my apartment complex. Without any notice or bills I was sent to collections. I disputed my bill and won. Two years went by and now they sent me to collections again. What do I need to do to be done with centurylink.

My landline provided by Centurylink in Wake Forest went out on Jan. 10, 2019. When the technician came out he said some equipment had failed and they no longer had parts to replace them. Instead he said I needed to have a fiber line run to my house in order to restore phone service. I was told someone would be out to do this the following week. On Jan. 25, 2019 I finally used a neighbors phone to call about the delay (3 weeks then) and was told that they couldn't find my order. So all that time, they were never even planning to come restore my service. On a side note, the person on the phone actually tried to get me to sign up for their cable and internet package (all while my phone had been out for 3 weeks).

Unlike a lot of people, I cannot afford a cell phone. This has left me with a lot of anxiety because my family has no way to contact me in an emergency and I also have no way to call for help in an emergency.

Unfortunately I cannot leave 0 stars, because giving them 1 star is too generous.

I purchased internet service from CenturyLink. I pay for 10Mbps speeds. Every night from 6PM until late into the next morning, I cannot get ANY internet service at all. I have called support at least 4 times and they have sent a tech out to my home twice. Further, this is happening to an entire town of over 2,000 people. Many, many people have called to report this problem and yet it persists.

Do I have to leave a whole star? I get hung up on repeatedly. They take my number just in case and it is merely a passification tool. Asking for a supervisor or to escalate the call is useless. They will send the call anywhere. Customer care is NOT A PRIORITY. If their service was worth anything they would not have hour plus wait times.

Century Link refuses to provide me evidence of debt that has been placed on my credit. Their representatives cannot find any account created by me and they refuse to speak with me regarding this issue.

Continue issue with speed of the internet. We call they walk us thur the steps. On one accession I was told we will never have the high speed we are suppose to. That to many lines were sold in the main box that seats out front. So every month for the past 4 years we pay for a product basically Centurylink can not provide. Everything is fixed by phone logging on. We called again 1/30/2019 slow internet when thur the steps. Was told there was a issue in all of this area. And they werent sure when it would be back up. Its not right to charge for a product you cant provide. Its not my fault they do not have enough lines out here. Also I was told if I cancelled thier is a year waiting list. Just would like what we pay for without all the excuses. Thank you

I ordered internet service with CenturyLink. Sales was fine. They added a technician to come out which I didn't order. They pushed having to have their modem. I found out I needed their modem to make it work. I wanted to change from leasing it to buying it. I talked to multiple customer service people. My first day was talking to two separate out-of-country people. The second man did better but he had to search for the correct English words to communicate. I did ask him where his office was located. Guatamala. Both of these men couldn't help me. A couple days ago I attempted to contact CenturyLink again to get my billing changed. After the grueling searching for my account (which, apparently, was hard to find), I was hung up on a couple times. One hang-up was when I was told this was not the correct number to call for a technician (but it was the number they had left on my voicemail) and promptly hung up. Today I was hung up on (and I was being very nice), talked to another person on a chat on-line and she couldn't help me but directed me back to a number I had called in the past and didn't get help. I worked up the courage to call again and FINALLY got someone who was willing to work with me, find out what the who deal was, got my billing changed, cancelled the technician and am good to go! This was a great waste of my time. I couldn't believe how many customer service reps I talked to and who were not willing to help me or get someone who could. This company's customer service policies need improving! I was very frustrated!

I have never ever took time out of my day to make a complaint! But this company is complete trash! Low budget employees actually hung up on the phone and this happens every time I call! All I want to do is pay my bill. My business is in a location where I have to do business with them if I wasn’t I would cancel this service! I asked to speak to a manager they would not allow me to. I just can’t believe this big companies They have no consequences for thier *** service!! They’re grabage

I cancelled service with Centurylink in September and I keep receiving a bill from them for service I no longer have. I have also received my refund check from when I cancelled my services. I have contacted them numerous times over the past few months and I keep getting told either I don't have a bill with them or its not them. I have names and a conformation number where this was taken care of the first of January, yet I received another bill. Everytime I call I get the run around or get hung up on.

Disconnected service with Direct TV which was bundled and billed through Centurylink and their DSL service on 10/22/18. Continued to be billed additional monies, now should be a credit of $149 but Direct said they sent the refund owed to CenturyLink and CenturyLink says they have not...confustion between these companies is causing me grief and the problem doesn’t seem to be getting resolved anytime soon. We have continued to talk with CenturyLink supervisors but no resolution in sight.

I purchased our modem in November 2015 and they continued to charge me the rental fee through January 2019. Now they are not wanting to give me my money back or issue a credit to go toward my bill. The credit/money they owe me is over $400.

I paid a 75.00 deposit but canceled the order before ever having it started. I have been trying to get my refund back for a month now. I have called multiple times and been given different answers everytime. Still no refund.