Lumen Technologies

On September 26th I opened a new account with Century Link for Internet Service and TV. The account # *** was never completed for service and was closed by Century link. My current account that is in good standing is *** and that was the new account number assigned to me to use and to keep the modem associated with account #***. I have contacted Century Link every month via phone since October 2018 to have the billing issue with this account fixed. Century Link is repeatedly informed me that account number *** has been closed. I constantly get billed for $163.20 for a modem that I'm currently using that I was told to keep that is associated with an account that was closed and created in error. This modem is being used with my current account and Ive recently been sent an letter for collections for a modem that I'm renting from Century Link and my account is in good standing. I have called and called, please help me to resolve this issue. Very disapointing and frustrating for a company to state something is going to collections that you are paying for and is in good standing.

Apparently CenturyLink had some issue that effected a good portion of its customers in the state of Utah about a month ago. We have had very slow internet service ever since. On 1/21/2019 I lost internet service all together. I called CenturyLink. There automated system gave me the option to discuss billing or technical support. I choose technical support. I explained the problem and was told I would be transferred to technical support. I thought that was who I was talking with apparently wasting my time telling that person my problem. They came back on and said nobody was answering. I have now been without internet service for going on 4 days.
Product_Or_Service: Internet Service

I have been billed for services I had canceled. I took care of Directv first because they were making the most noise. I paid my last bill. It went through my bank on Oct. 29, 2018. It paid me through Nov. 21, 2018. I canceled Directv and CenturyLink on Nov. 2, 2018. I have emails to prove it. I have been billed for Directv through CenturyLink through Nov. 21, 2018. I am owed a credit, not a bill. A few days ago, I got a letter from CenturyLink telling me if I didn't pay, they would send it to a collection agency. I called customer support. They didn't listen to me. It left me no choice but to file a complaint.
I am sending a closing bill from Directv showing the credit. The amount I owed was for early termination. I expected that. I have paid this bill. I am also sending the bill from Centurylink that shows they billed me through Nov. 21, 2018, when I canceled Nov. 2. 2018. I do not owe CenturyLink anything.

Hi,
I am reaching out because a few weeks ago I contacted century link because my bill went from $50 a month to $55 a month and I was on a life time plan with them for $50 a month. The lady that was helping me, mentioned that for $60 a month, I could double my wifi speed from 60mbps to140mbps but I needed to pay for the modem update which was an additional $150 plus $60 for the installation. I told the lady that I was not interested in paying that amount of money, and did not want to upgrade. The next day, My wife was home and someone from Century Link came to my house to install a new modem that I never authorized to happen. My wife was not aware of what was going on and she tried to get ahold of me but I was busy at work. When I got home, I instantly called Century Link to let them know that I never authorized anyone to come to my house to install anything and I wanted everything cancelled. Until this day, Nobody from Century Link has been able to help me with this issue and I am very upset because I got a bill in the mail from Century Link for a total of $206.36 for an updated modem and an installation of $120 that I never authorize. When I contacted Century Link to cancel everything, they told me that they would be sending me a return label in the mail and I waited a few days but did not receive anything so I decided to contact Century Link again and I spoke to three more different people until someone finally told me that I needed to print the label myself. I have been calling Century Link ever since I got the bill in the mail because I am not able to pay this amount of money which is why I decided not to upgrade in the first place but every time I call, they send me from department to department, having to speak with different people and still, no one has resolved this issue.

My family and I lost our home in a fire on March 30, 2018. After the fire, I contacted Centurylink in an attempt to let them know what had happened and ask what it is I needed to do until a new house could be built. After going through endless recordings and routings I was able to speak with a live operator. Unfortunately , what to tell customers in that situation, was not on the script the foreign operator had in front of them. They got frustrated and I was too. After being transferred no less than 5 times and waiting over an hour, I spoke with someone in the US. I explained the situation and explained what had happened. The account was taken care of and placed on hold.

In September 2018 I had a new house going up and Centurylink was contacted to come out and install the box on the side of the house. The tech was great and noted there was no service to the house from the road to put in the box he just installed. I kept Centurylink involved as the progress continued and the move in date was in December. I started getting bills for service that I obviously could not receive. Again the cycle of waiting and explaining began. December was explained and move in day came on December 23. I spoke with them a week prior and let them know I still had no service but would need it soon. The weather was short sleeve weather in Ohio so the time to dig in the line was there. The Utilities inspector arrived and marked the lines for the install ordered by Centurylink. December went and now we are in January and the 14th was the day to install.

No calls, texts, or emails for the scheduled service call. Another cycle of phone calls to say that the new date was Friday the 18th no later than 1:30. No calls, texts, or emails about that appointment either. A Centurylink employee pulled in the drive and left. A phone call to the customer care revealed that a new line needed to be dropped from the road to the house before I could get service. I was billed quickly for the router and service to be provided for the router in December and now the excuse is what was a known and identified fact pointed out in September. The customer care said it would be another 7-10 days before service could be hooked up citing weather conditions. (That is very true the date of the call) The date of the install was fine as far as weather goes.

After 17 years of being with Centurylink I can't defend to poor communication and service. I can't tell my family about an internet outage that is a week or so to get fixed because someone in another country didn't rout the request correctly. Communication within Centurylink has alot to be desired when the Tech's are mad that they can't get the information correctly to help the customer. Too bad Centurylink, I liked having service with you when it worked.

Centry Link is ripping this disabled 57 year old off. Tried to tell me a 144. 00 bill is not a bill. Paid 80 as agreed and tried to pay 100 today and they agrgued and refused the payment because they added 18.00 somewhere. They were so inconsistent about the payment that my bank now says No. I have no problem with my *** insurance, it's been coming g out of my acct for 3 years. Revdex.com next call?? I would give O stars if I could.

CenturyLink told me that my new homes address was covered under their coverage. I set up an appointment to have them come out, discontinued my services I already had, to come to find out the day of installation that they tell me that they are not on my side of the neighborhood and do not plan to be either. So I had to reconnect back to spectrum and pay fees. I truly believe that century link should cough it up and pay me back the money I spent to have to reconnect to a service after their customer service reps were incompetent to look something up in the system to tell me I couldn't .... I gave a 1 rating but its more like a negative 100.

Century Link internet in NE Indiana is an absolute joke. We only live 2 miles out of our town and 1 mile away from majors schools (elementary and middle school). We have to call about outages to our service on a MONTHLY basis and it NEVER gets fixed well/permanently. We have been told, "service will be resumed by 9pm tonight," and of course it's STILL NOT FIXED by 8am the following morning. Our lines were so bad that we have had police officers at our front door MULTIPLE TIMES, saying that someone had called 911. In fact, the 911 calls were from the lines getting wet at the end of the road during a rain. We have been told that service person will come out to our house and someone needs to be there....they NEVER show up and then say that our issue is fixed when it clearly isn't. (This has happened MULTIPLE TIMES.) There is absolutely nothing that they will do so that we ACTUALLY GET THE SERVICE THAT WE ARE PAYING FOR. Heck, at this point, NO INTERNET AT ALL would be better. Then, we wouldn't be wasting our money!! If other names are required, I'm sure that I could provide DOZENS of other families with the exact same issue....CenturyLink will take our payments, but not provide decent/adequate/ANY internet service!!!

For the past 2 years, we have been having on and off issues with our land line phone service with this company. These issues have been happening recently as well which has caused me to write this complaint. On the dates of December 28th-31st, we did not have phone service. On January 15h, 20th, and today we have not had phone service as well. We finally were supposed to have this issue resolved yesterday, then today we ran into the same issue again. We cant make phone calls at times which has caused me to drive away from my home to use my cell phone to get in contact with this company about the issue. If something were to happen to my husband or myself and our phone does not work, this could cause a major issue. We just want to get the phone issue fixed.

The bill is under my husbands name ***.

Century Link didn't provide services requested and continue to bill us. Dish Network refused to install dish due to tree in the way, so service order was cancelled. Modem for internet that Century Link sent did not work, so we returned it in person at their retail store in Thornton (which had closed one week later) and was told order was cancelled. Tried calling Century Link to resolve matter - asking why we were getting billed for services they did not provide, that we thought order had been cancelled and why we were still getting billed. After being transferred back and forth between customer service departments for nearly 1 hr. / 45 min. expecting to get a resolution we disconnected call after individual was asking personal questions.

Every couple of months I have to call and report fraudulent charges on my account from Century Link. They add new charges for unauthorized changes to the account. I also have a discount for being elderly, and it is continually taken off the account inappropriately. They seriously add new charges to my account frequently for SERVICES I DID NOT REQUEST. This is a SCAM to get more money from the elderly.

We have internet service threw them. The equipment that provides service cannot handle the amount of costumers they provide too. For years now they have claimed that they are upgrading the equipment. this work has gone on too long. This entire rural lakeside community would discontinue service if we had another option but we don't.

I was a CenturyLink customer for 2 years and 4 months. For most if not all fo those months CenturyLink billed me an incorrect amount which required me to call in and have them fix it. They always told me "We can't adjust your bill so you will have to just pay it and we will credit your next bill." Finally after 2 years of jumping through these hoops and hassles I called on September 24th 2018 to cancel my services. I talked to Tj, rep number *** in the Iowa Retention department. He told me he was confident that the billing problems I had had for the past 2 years were resolved and I would never have to call in again due to a billing error. As I had heard that many times before I asked him if I had to call in anytime between then and September 2019, if he would pay for a year of my service. He said he would. My bill was correct for the next 3 months for the first time in the entire time I had had CenturyLink service. On January 7, 2019 my account was charged $10 more than it was supposed to be without CenturyLink even sending me a bill previously so that I could have tried to resolve the issue. I called in to get the bill fixed and to take up the promise to get a year of service paid for due to my continuous inconvenience. I was told they would not honor that promise and they would not attempt to put me through to TJ or listen to the recorded phone call. They refunded me the money and charged me only the correct amount, but I was done dealing with such a dishonest company. I cancelled my services that day and paid my final bill 1/9/2019. I was told that kept my services good until 1/15/2019. On 1/21/2019 I received a bill for another month of service. I attempted to call to which their offices were closed and when I chatted online the representative, Friddallen M. told me my account had not been cancelled and he would not have the ability to help me. I was going to let the dishonesty and near fraudulent activity go until I received this bill and was not helped in my situation when I attempted to chat online.

I came home from work one day to two girls from Century Link going door to door selling services to my husband. My husband was raving that the internet will be faster and cheaper than our current provider ***, and that if we were dissatisfied that we can cancel at any time. I said ok if they have sold you on Century Link than we can give it a try.
So first thing there Internet is NOT faster... and their upload speeds are only 5mbps with NO upgrade allowed.. *** has up to 10mbps for the same price.. I must upload ALOT with my business and every time I had to upload it was crash the internet for everyone else in the household.
When I tried to call, they are only open to talk M-F 8a-6p... well I am working during those hours as well and don’t have the time to sit on the phone at work and repeat myself again and again to new representative I kept getting transferred to.
In the meantime, I never cancelled my *** service so we just switched back ourselves so I can actually "work"!!
I tried contacted the sales girl as she gave us her cell number in case we had issues. at first she seemed like she would help and advised me that she would see what she would do when she got into the office the next day..... radio silence after that of course.
So now in the meantime of trying to cancel I get ANOTHER bill.. so I am up to $266 for service that I only tried out for maybe 25 days and then switched back to ***..
At this point... I just want to cancel and will pay if I must just to stop the bills and to NEVER have to deal with Century Link again. but I can’t just cancel my internet.. as its the weekend I have to call during the week.
so I will be trying again to call during the week to cancel, during my work day, and I am sure I will be passed around again and again only to get hung up on like last time..
Century Link is a ridiculous company.. don’t believe their sales people walking around, they are just out and about trying to make sales by lying and making promises they don’t keep only to pass you off to customer service who can’t seem to help you either..
BUYERS beware, the grass is NOT greener, it’s worth the extra $10 to go with ***. their customer service is great! and open hours that people can actually call them.

We are an active duty military family who moved from Camp Lejeune, NC on 28 June 2018. We called to disconnect and cancel our services weeks prior and our service was disconnected and equipment was returned the week of 28 June. I was continually billed in July and August for services we were not receiving. It is impossible to get ahold of agents via phone or messenger (I called to talk to a manager before writing this, but the automated system told me to call back during normal business hours, which it is).

Apparently the first person we talked with in May to disconnect services did not cancel our account correctly, even though we were on military orders moving to another state. We were billed twice more and I had our bank stop payment because we did not use services in July or August. Nor did we have any equipment. Century Link has continued to send us nasty grams stating we owe them money. I have had it. I paid the $35, which we DO NOT OWE, and am filing a complaint for fraudulent billing, the lack of customer service availability, and the customer service personnel that did not handle our account correctly to begin with.

Ordered 60 MBPS for $45/lifetime grantee package on January 13th? 2019. To be installed January 18 between 8 a.m. and noon.
Morning of 18th saw email confirmation which had wrong installation charges, $120 instead of $60. Called them around 8:30 a.m., agent said system had a glitch and charged twice for installation and he will correct. I asked him to check what next month's bill will be and he said $55. I told him that it is $45, he said I was wrong, I told him that I have write confirmation, one from the chat transcripts and the other form the email that I saw this morning. He said I need to cancel and change my order, and I told him that I don't need to change anything and they, Century Link needs to correct the order, but he refused. I asked to talk to his supervisor. the supervisor (Rhonda) after a long discussion going over the same discussion, I indicated that Century Link is practicing bat and switch, she put me on hold and said it is corrected to the $45 per month for lifetime. I thanked and ended the call.
The order was for installation on the 18th between 8 a.m. and noon, as stated in the chat transcripts and the confirmation email. I called them at 11:30 to see where is the technician, after going through the long wait, new operator confirmation, I was told that the technician will is held up and they were informed that he will be between 1 and 5 p.m.. I said that this was unacceptable, with all of the mistakes and aggravation form this morning, now after juggling many things to be at home for the installation this morning, I have to clear the afternoon 1 -5? and with no notification. I asked to talk to a supervisor, and after another long wait, I got "Kevin", he was less interested than anyone in solving the issue. I told him that I want cancel, and he said he will transfer me to another department to cancel and put me on hold. I hung up. He called and said to talk to "Latisha sp?" for the cancellation. Latisha asked for the information again, and I said I don't have it (I was away form the notes), she hung up.
At around 12:30 in the afternoon, I received a call form tech and the caller identified him self as a Century Link Technician assigned for internet installation. I told him that I canceled the order. This was after the agreed and confirmed upon installation window.

I entered my address at
*** And it came up with a deal for their 140Mpbs service of $55 and Free installation. When I went to purchase it on *** it came up with "Free Standard Tech Installation: $99". There was no "free" installation like the previous page said. I clicked on the online chat and when I gave them my address they said their was no free install for my area. I went through the online process again, it showed free install on the first page, but on the next page, it didn't say free install, it just had a price of $65. I had asked the rep (*** J) if he had changed it and he said he did. I asked why the Free install wasn't honored and his response was there wasn't any free install. I have screenshots of the pages as well as the transcript of the conversation with their rep.

After putting account on hold to have service moved to new address, we were later told they don't have the capacity for service at our new address and that it will take a month to complete. That was in November 2018. In December, we received a bill for service that we had not received. I contacted them and eventually got it zeroed. In January, we received yet another bill for December and January -- still w/o service. ZERO stars to them.

Cancelled my service immediately and they still took money out of my bank account for the next bill.
I cancelled my service (have email on 12/12). They never shut my service off and then took the money out of my bank account for the next bill. When I called, they said I had it cancelled for January 8th. They said my phone call was recorded when I cancelled, I have no idea why they would think I would want it cancelled after the next billing cycle. They said I no longer have an account and they would have to forward my complaint on. I just received another email saying I owed them 1.88 for service.

Disconnected phone without permission. Then increased my bill from $89 to over $200.
I called to increase my internet speed. Was told that it would increase by 5:00 the next day. Phone was diconnected instead. I was then told I might not get my same phone number back. Asked who authorized the phone disconnection and they said nobody. Was told I would have to pay to reconnect. Was also informed that faster internet was not available but I was being charged for it. I received my next phone bill and it was $223.36 instead of the $89 it was suppose to be. The man I talked to that finally reconnected my phone was not nice at all. I asked about being compensated since phone was out for 24 hours and he laughed at me. Said does $5.00 make a difference. I was shocked. Then he said that I live right in the city and their isn't faster internet. My internet is as slow as molasses, like dial up slow. The way I was treated was unacceptable not to mention that my phone was disconnected and then I was charged fees I never should have been.