Lumen Technologies

Was being advertised 20 meg speeds for centurylink, so I went to upgrade from my current centurylink service after double checking the availability to my address on the centurylink website. I contacted customer support to upgrade, and was told my address is eligible for the upgraded speed but due to hardware issues related to centurylink ports I wouldnt be able to get the higher speeds. Even though the website guarenteed 20 meg speeds. I was told it would take an engineer to come out and install more 20 mbs ports and that they had no idea how to make sure it gets done or, when centurylink would get around to it.

We are having big issues. We signed up for the 80mbps and the tech who came out cod only get us 25. He told us to agree to it and we could call later to get another tech out to set it up and see if they could fix it. Now we are being told we will have to pay an installation fee and we are no longer able to get the promotion rate because we are not new costumers. We feel duped and incredible taken advantage of. We tried to resolves this with the company, but their poor costumer service left us angry and hurt. We are trying to find other options now.

on 9/4/2018 this company took $50 from my debit card for a friends account,the deal was canceled.the money was to be returned,as of today it has not been.

On 10-5-18 we noticed static on our land line to the point it was difficult to hear the caller. On 10-6-18 we called Century Link tech support/phone repair and were told to expect a tech on 10-7-18 between 8 and noon, so we were sure to have our cell phone nearby. No one called or showed up, and no one from Century Link told us the tech would not be coming. Repeated calls yielded only the recorded message about a damaged cable in our area. This morning I've spent about an hour using Century Link's online chat. The only thing I learned was that the company is short-handed with techs, which is why no one has come out yet, that service will be restored by 6 p.m. tomorrow, a full FOUR DAYS without voice, our primary phone service, and that a week's credit for loss of service will be applied to our next bill. We want to know how large an area is affected. We pay $29.83 each month for voice only in Portland, Oregon. Guess we're small potatoes for Century Link. Certain we'll be looking elsewhere for voice service or bundling with another company.

For the second time in 2018, we have not had internet services for over 2 weeks. We have contacted Centurylink by telephone over 10 times in the past 2 weeks. They sent out technicians who were unable to fix the problem. We either have phone service with no internet or internet with no phone service. There was a period where we had neither!
The final repair person said that the ports are maxed out in the neighborhood and Centurylink needs to upgrade. He said he submitted this request but we have heard NOTHING from Centurylink! I often work from home and require internet to complete my work.

I was a former customer of CenturyLink. I had called to ask when I need to cancel my service without being charged. I was then told by July 20th. So I did exactly what I was told. Now I haven't had CenturyLink since July 20th, 2018 Now I JUST received a bill stating that my account is going into collections if I don't pay an outstanding balance of $64.14 by October 1st 2018. Today is October 8th and I just received this bill and also paid it. What I'm more upset about is the fact that I have been building my credit for the past 5 years and then to give me false information about when to cancel my service without being charged and then to turn around and bill me or send it to collections (wherever its at,at this point) is now also messing up my credit. I gave Centrylink the benefit of the doubt and didn't listen to anyone about their issues. I'm one to give a chance. I even recommended CentryLink since I never had an issue until now. I went ahead and paid it just to be DONE with CenturyLink and also this did not happen at the one on Second this happened at the one off of Francis. Next time a customer calls and is VERY specific about when to cancel their service without being charged, I recommend that you do the following and not send them a bill 3 months later stating that its going to collections.

We just had another bad experience with CenturyLink. We requested an upgrade for our DSL speed pursuant to biweekly advertisements CenturyLink was mailing out to us. The CenturyLink representative was glad to process our request and submitted a service order. We received email confirmation that the order was being processed. Unfortunately, the order was for the wrong location. We called the service center back to have the mistake corrected and was put in contact with a different representative. We were either not successful in explaining our problem to this representative or he was not willing to help us correct the problem as he told us to call the disconnect department. We then asked to speak to a manager, citing that the mistake was CenturyLink's and why should we have to call someone else? The representative said he did not give out that type of information and then hung up on us. We now are preparing to cancel all of our CenturyLink Service, preferring to move our business to a different provider in the hopes of receiving better customer service. Something that is hard for us given we just retired from CenturyLink after 42 years of service in the telecommunication business.

Absolutely horrible customer service. We were over-billed and called monthly for 4 months to have the issue fixed. We were told it was fixed each month and the change would show up on our next monthly statement. Each month it didn't show up. We would call again to get the same answer and would be told that there were no notes on our account therefore we did not call. Basically accusing us of lying to them. In the end they never refunded us the fees we were overcharged and threatened to send us to collections for their own mistake (we did pay the bill). We called and asked to speak to a supervisor and they would not transfer us saying there was no reason to transfer us because they would not help us. I have never been more frustrated or disgusted with how a company handles its paying customers.

The account owner (“*** J. ***”) is an elderly disabled woman that relies on her phone. Her landline CenturyLink phone service was disconnected on 10/02/2018 over a disputed billing. CenturyLink has been notified of the billing repeatedly, both in writing, over the phone, and in person, and agreed to remove the fraudulent charge from her account but still has not done so.

She was charged $26.98 for services never used after the creation of a false account (“***”) billed to the same phone number after she requested that her account be listed under “***” (the name she goes by) instead of "***", her deceased husband. CenturyLink deleted the fake account but then transferred the charges deleted from that account to Ms.’s account ($26.98), double-billing her for services already provided and paid for and has been charging her late fees ever since. The charges that CenturyLink charged her were in addition to, not instead of, her standard monthly charges. She has continued to pay her phone bill for all her legitimate charges just as she has done for decades. She will not pay the $26.98 (and the late fees and taxes associated it with it) fraudulently charged to her account. She has already paid for the services CenturyLink detailed and provided in its invoice.

I, Mike ***, am her son and am "an authorized contact". Ms. does not have Internet access, and now, of course, no longer has her primary means of outside communication.

Absolute worst Phone service (or lack there of) Iv'e ever dealt with. My phone has worked off and on about 50% of the time for the last couple years. When it doesn't work I obviously cant call to report it cause I live in a rural area and there is no phone service or internet. When it does work it lasts for about 7 minutes then disconnects and thats it, no dial tone for about two hrs. Sick and tired of dealing with this lousy company. Asked for a refund on my phone bill since I'm paying for a service that they are NOT providing, got $1.86 credit off last months bill. Are you *** kidding me. Keep it!!!! As soon as I get another option (that isn't tied to century link) I will be terminating your service (if you want to call it a service).

I have recently opened an insurance agency. When I called to set up phone services with centurylink, I was very clear about what I wanted. I wanted two phone lines hooked up to the same number, the old agents number ported over as a virtual number as of 9/28 and not a day before, and a cloud fax line. The old agents phone number was ported over twice before it was authorized, I do not have two lines, and no fax. I did however receive a phone call that my order was completed which was news to me because no one showed up to my office. I have spent countless hours on the phone with centurylink trying to resolve this with no luck. Dealing with centurylink has been a disaster start to finish, and has cost my agency revenue as well as hurt my reputation. I am being threatened with a law suit by the former agent for taking his phone number earlier than authorized.

I have spoken with them on several occasions on this issue. They charging me $60 dollars extra that *** says I don't owe. Every time I speak with them they tell I need to contact *** and when I do *** says I don't owe them. That my balance before my bundle kicked in was $0. The bundled was fumbled by Century Link from the start I had to go a month without due to their screw up. We live on a fixed income and can't afford to pay to extra. Especially when we don't owe.

I signed up for *** TV but after over a month and a half ( and 2 different techs coming to my home) I was never able to get the internet hooked up so I was unable to access the cable. I contacted *** tv and explained that as far as I'm concerned THEY violated the contract since it was going on 2 months without resolution. The lady I talked to agreed that They were out of line but after talking to her supervisors they informed her it was out of they're hands and there was no getting out of the contract. I followed their instructions and retuned their equipment via *** but they were unable to return the century link modom. I can't get ahold of centuylink yet they continue to send ever increasing bills. I could more than likely prove I attempted to return their equipment but not even being able to contact them to resolve all this is rediculous

I have been without phone or internet service for over a week. The local technician seemed decent enough when he showed up for a call last week, but service is scheduled online. He replaced the modem, but that did not solve the underlying problem. On a Saturday night, internet died completely, and I verified that phone service was out and not caused simply by our phone set. Yesterday, the tech failed to show up during the 4-hour window promised and could not make it by end of day. Needless to say, my wife and I must make work arrangements to accommodate service schedules. When the anticipated time shifted to a period when no one would be home but would be within about 15 minutes, I contacted the service center by phone to alert them. All they did was read back to me what the online report said and claimed they could do nothing to alert the technician. What are they even there for? I changed services today and cut my monthly bill by more than half for greater promised speeds (we'll see on that because duopolies in markets do not encourage honest competition).

I called CentryLink on 9/12 to move my services from my rental home in Champlin, MN to my purchased home in ***, MN. Account #7*** (pin 173). When I called, I spent almost 26 minutes on the phone only to find out, I had to be transferred to a different number because MN is handled differently. So I started over and the gentleman that helped me assured me nothing would change. I would get the same service for the same price (price for life $45.99). He set me up for 9/20/18 (confirmation ***). On 9/20/18, the tech installing my service called me to see if I truly wanted the service. He stated I would only be getting 1.5Mbps. I was shocked as I thought I was getting the same speed I had in Champlin which was 40Mbps. He said ***, MN doesn't have fiber optic lines. I told him to go ahead, but that I was going to call and ask why I was told I was getting 40Mbps and I planned on asking for a better price since I wasn't getting near the speed. Well, I was never able to use the service as the network wouldn't connect. I called for help, but to no avail. So I called on 9/24 to cancel my service and got such a run around. I found out my account number changed, but no one notified me of the new number. All I had was an order confirmation number of ***. So no one could help me. I spent over 2 hours trying to find someone to help me cancel the service. I called again today, 10/2/18 and was told I had to talk to the retention department, but I just kept getting the run around and passed back and forth to different people. I finally gave up. I received a bill for my service, however, I never used it so I don't feel I should have to pay anything. No one can figure out my account. It has been such a battle working with CenturyLink.

We recently moved from Colorado to a location where Centurylink does not offer service. Since we had internet service with email through that company, my wife called to verify that we would still have access to our q.com email account after discontinuing service since we have saved emails that are important for us to be able to access. The agent assured her that we would still have access; no limited time was mentioned. However, a few days after service was discontinued (on 9/14) and we were on the road, we found that we could not access the q.com account. Now that we are at our destination (18 days after service was discontinued), we contacted Centurylink by phone and, after talking to about 8 different people, have found out that the previous policy was to provide access to email accounts for 30 days, but that policy was recently discontinued as of 9/26. Even the Centurylink employee who finally told us of this change apparently hadn't been aware of this change. We should first of all have been provided correct information, and should have been provided sufficient time to retrieve our important emails, as well as time to notify people of a new email address. In addition, if the effective date of 9/26 is correct, we should have been grandfathered in.

I have Internet service from Century Link. It is very low speed DSL. Have complained to Century Link numerous times and they continuously ignore my pleas. I want to buy quality high speed Internet. I'm not looking for a hand out, am very willing to pay for it. Century Link is discriminating against rural customers.

We have now had century link come out four times to fix our internet a d we again do not have internet
This has all been within a month and my daughter goes to college and it is a must that we have internet so she can do her homework and class work. Again we fo not have service until Monday so she has to go to a local coffee shop to try and get her work done which cost her more money. What am I paying for of it doesn't work.

In June I agreed to stay with Century Link for the next 2 years a@ $25.00 per month for 10 Mbps. The next week I was informed I could not get 10 but I could get 3 Mbps. I said ok if that was the best I would be fine with that. That worked fine for the summer. One week was bad for some unknown reason. A tech was sent out on 9/29/2018 and he lowered my speed to 1.5 Mbps without my knowledge. Since that day, I have not been able to stream anything as it appears when I try to stream wireless the connection drops to .6-.09. I have called and begged and pleaded and tried to get back the 3 Mbps that worked fine. I want it back and I want it back now. Otherwise, I want my money back for you reneging on what we agreed on. I prefer to get the 3 Mbps back as that allows me to stream when and what I desire.

I have lived in my house for two years. When we bought this home the previous owners dogs had damaged the tower in the backyard. The city said to call century link as it’s their tower so they will come fix it. We did and they said they would come in the summer time to fix it when the ground wasn’t as hard. They never showed up. In the last four months I have called and placed three tickets to have this tower fixed. The third time I told them about the previous times that I had taken off from work to be home for their 8am-5pm technision time frame. No one has ever shown up or even called to follow up. I placed a third ticket yesterday expressing my anger that this tower is no safe for my three young children, animals, my house hold or our neighbors as this tower is wide open with exposed wires. They assured me that some would be here again today between 8am and 5 pm and would call me. No one called and again no one showed. This company clearly does not care about the safety of the people in which the areas of their service. We do not have century link and have no plans to have them. Their tower happens to be in our yard and their complete lack of care for the safety of any of us is unacceptable. I have missed three days of work because I’ve had to be home waiting for no one to shower up. This is dangerous and I am ready to get the public news and a lawyer involved.