Lumen Technologies

CenturyLink says it will provide reliable phones. I switch to them and within the last two months, I have had 3 issues with them. I have no had phone service in my restaurant which highly relies on phone orders. When I complain, they always say that it could be my fault and they will charge me for a service call and any work that is completed to restore my phone line. Last time it took over 14 hours for them to fix the line and a tech never appeared but the line all of sudden started working so I cancelled the tech. Now yet again, my phone line says no line and they cant even guarantee me a technician today. They say it can take up till noon tomorrow. over 36 hours without a working phone in a restaurant that 60% of my business is pick up and delivery. I do NOT recommend this service to anyone. I cant even access my account because they signed me up for paperless billing. You cant access your account online without a bill. I don't have a bill cause they sign me up for paperless billing and you have to log in to the account to view the bill. It is ridiculous. I verified my account with chat representative using all account info besides account # because I received all of 1 piece of paper with that number on it from them. Chat tech rep won't forward nonworking phone # to working phone line since I don't know my account number. This company is a joke and I will be finding a different phone and internet provider as soon as possible.

We cancelled our service with Centurylink 8/15/18. When we log on to our online account, it does confirm cancellation. However, we continue to be billed as usual. After the first month was billed, we contacted Centurylink, and they confirmed that the account was closed and that the billing was in error. We were assured it would be taken care of, and that in fact we had a credit on our account we should receive a refund for. Now, when I log in there is a 2nd month billed for as well, after the cancellation. I again contacted customer service and was told it would be taken care of. The bill is still there. I am still being billed 2 months after my service was cancelled. I have spoken to centurylink many times without resolve. I don't have time to call them every day and tell them how to do their jobs, but I also don't want a bad mark on my credit because they are erroneously billing me.

I paid $216.01 for home Internet service on 8/22/18 after 2 no show appointments for installation I asked for a refund and was told I would receive a full refund. The company has failed to honor this request as I have not received a refund I was promised.

I have called multiple times to close my account and cancel my service. I have confirmation #'s of closed account and refund due to me, and they continue to bill me for a service that ended 8/10/18. I still have not receive my refund and received a new bill today.

Home phone (land line) and internet have been out, confirmed by Century Link supervisor, over 70% of the time since April 2018. Century Link has had techs show up a day late and not touch line system, phone gets reconnected/repaired and can be back in disrepair causing another service order within the same day. Customer service is rude, and unwilling to refund costs for service not delivered. System out for up to 3 weeks at a time. Additionally, as a senior I've requested verification of programs available and have been openly lied to by customer service representatives on this, only receiving a higher billing statement the next month leading me to call back and get the same run around.

Century Link will not send me a detailed copy of my monthly bill.

On June 19, 2018 I called Century Link and requested that I be taken out of paperless billing and enrolled in paper billing. I called numerous times before 6/19 attempting to get help logging into by account via the internet. The Century Link website would not accept my password. When I attempted to create a new password, I was lead to a site that asked personal questions. When I attempted to answer the questions, I was denied access. Century Link employees were not able to help me gain access into my online account.

I notified Centurylink in writing as on Jan 1, 2018 I was cancelling my service due to them not wanting to fix my internet. I had called on 2 occasions for them to come fix my box on the side of my house, due to wires hanging out. On both occasions they told me it was because I had a nextgear router. I requested the come fix it or I was cancelling service. I called, sent and email and wrote in on my bill to cancel service. I kept being charged thru June and kept receiving bills. I sent another letter on march 18 to cancel service. I got a collects bill in the mail today that a bill for 518.00 had been turned over to collections. I did not use this service after Jan 1 and was charged through June. I had phone service and internet with them for over 20 years and was never late.

I originally requested a senior citizen discount and was quoted $19.21 by the Loyalty Department due to the fact I need ..for my safety I'm 80 years old.... to have a house phone in case I have an emergency ….but months later they bumped it back up to $32.58 again...made another call and was promised paperwork for government assistance...never received it...I'm still waiting for some relief ….I live on a small Social Security check...

The service at Century Link is the worst I have ever experienced in service provider. Yesterday, I got a phone message from Century Link to confirm that a technician would be coming on Thursday between 9 am and 1 pm for an installation upgrade. This appt. was set 2 weeks ago. I took time off to be at home between 9 am and 1 pm. The technician never showed up. I called Century Link and spoke with a representative who, after being place on hold for some time, told me the technician was running late and would be at my home between 1 pm and 3 pm. I asked for the techinician to call me to give me an approximate time. I was told the technician would call me in 5 to 20 mins. He never called. At about 2 pm, I called Century Link again. After being referred to various representatives and being placed on hold for about 1 hr and 15 mins, I was told that a technician would not be coming today. The representative said there was some “system problem” and a technician had never actually been assigned to come to my house today. I asked if a more specific time could be given for the next appt. I was told that is not possible. I am scheduled for another appt. tomorrow; this time I was told that I should expect the technician to arrive between 9 am and 5 pm. I asked that I be called when the technician is on his way because I cannot stay at home another day waiting for him to arrive. I was told that he will call about 30 mins. before he arrives. I hope he does because I will not be at home otherwise. This is a persistent problem we have had with Century Link. When scheduled for repairs or installation upgrades, technicians have consistently arrived after the times we are given or do not show up at all. We receive no calls or explanations for their lateness or no shows. This is an unacceptable practice and Century Link management should address this continuing problem. Century Link treats its customer with complete disregard and seems to have no intention to improve its shoddy practices. We, as customers, have no alternatives for DSL Services; I would seek another provider if I had the choice. Unfortunately, we are captive customers.

I called this afternoon to discuss my bill. My service was connected July 12 but I had not received a bill at all. I did however, receive a disconnect notice on September 20 stating if I did not pay the entire past due balance by September 24, my services would be disconnected. However, around 1 PM local time on September 20, all services through CenturyLink has been disconnected. I called CenturyLink to discuss the issue and the representative Fernando interrupted me every time I tried to speak and informed me there was nothing to be done because the correct address was on file. When I asked how was it possible that I got the disconnect notice and nothing else, he stated that it is my responsibility to get the bills. I asked to speak to a supervisor at that point and he argued with me about getting me to one. When he finally connected me, I got payment information but not a supervisor. I waited 13 min and the line disconnected. I called back and got a female rep who told me that she couldnt help me. Again I asked for a supervisor but the transfer went dead. One more time I called in. I got yet another agent and as before was told there was nothing they could do. I again asked for a supervisor and was told to hold on and the call was disconnected yet again. One more time I called and I immediately requested a supervisor. The agent I got argued with me about getting me to a supervisor. Finally she connected me over and I waited 1 hour 19 min for a supervisor to come to the phone. When she answered, I apologized for my frustration but that agents hanging up on me was completely unacceptable. She said indeed it was. Then I tried to talk to her regarding the issue with billing. She too interrupted me multiple times and told me the statements had been mailed out july 16, august 16, and now September 16. I stated yet again that I had not received any bill but that it was strange that I received the disconnect notice. The supervisor then changed her story to say the bills had been emailed on those dates. I told her I had gotten an email confirmation of the order around August 6 but nothing since. The email said I could log into my account center o line, but when I attempted to do so, it asked for an account number to register. I had not been given that information (because it is contained only on the billing statement). When I asked how, given that information it was fair to disconnect the service, she rudely informed me that I should have called for the information. I told her that I had been waiting very patiently for a bill and that I had no issue paying it in a few days when I get paid and she told me that I had to pay the balance today or the services would remain disconnected and if I wanted them back, I would have to pay reconnection fees for the satellite, internet, and phone service to be restored. I again asked how it was fair given there were no bills recieved and she told me I should be more responsible. By this point I was very angry and informed the supervisor I would be filing a complaint with the Revdex.com and she very rudely said she would notate the account with my belligerence and I told her to go ahead. She said something entirely unprofessional and hung up. I work in a customer service position and if I ever treated my customers that way I would either be fired, or demoted.

On 9/19/2018 at 7 am My wife went to sign into our computer our internet connection was out again, More than 6 ***es within 1 year since moving to this location. My wife called and was hung up on by a rep in India or some other foreign land. She then got online with an employee calling himself Clark kent over the internet, This is a Violation of SEC law using an alias in a federally regulated company, They tell us they will NOT come fix the service until the 25th of september. I then Called in and was Hung up on by the 1st rep I talked to. Called back n spoke to Reye ID: *** who refused to help us so I had to transfer to Supervisor Jonathan id: *** refused to have scheduled repair any sooner than 25th told them in breach of contract, service has been paid for , no act of god or Nature causing problem refused to give information, SEC AND FCC violation and Hung up on me. Called in and talked to Supervisor Jordan id : *** refused to give coprorate information refused to schedule before 25th got transferred to Supervisor Sharon ID: ***. refused to provide requested information on company as well refused to schedule sooner. used hotspot on phone to contact Corporate information called and left message for CINDY to escalate. Went to file Revdex.com complaint and requested I contact a supervisor before continuing the complaint spoke with Diane ID: *** at 10:35 refused to assist in any way then AFTER talking to me about the account and all the other individual. THEN said I didn't have authorization to discuss account. Informed her if that is the case all Employees that have talked to me previously have violated 3rd party authorization law of Fed Telephone Practices Act. I terminated call after informing her Centurylink has multiple lawsuits filed and I will be contacting all gov agencies as well as private attorneys to add my complaints to the suits for lack of service paid for, Breach of contract, FCC and SEC violations.

I pay for 20mbps download speed but only receive 2.2mbps. I called centurylink 4 time today (for a total of 131 minutes) and every time they hung up on me.

We were locked into a price for life contract prior to transferring our service to our new address at ***. We were under the impression that the same internet speeds would be available as were available at our previous address located at ***. Our service was transferred and a technician came to our property to put the lines in on the day we moved in August. The technician indicated that centurylink would be sending us a new modem and she wouldn't be surprised if it were there in the mail the following day. We never received a new modem and after several calls to centurlink, we were finally able to order the new modem we thought we needed. We had to pay $100 for the modem thinking it was required to obtain optimal speeds in our location. The new modem arrived and we are still getting the same speed as we were with our old modem, which is about 5 mbps. This is not enough speed to run our tvs, internet and so forth. We were getting much faster speeds at our previous residence that we thought would transfer over. I called centurylink today and was told by a representative that they do not offer internet speeds higher than 7mbps in our area and have no eta on when more would be available; however, they will charge a fee if we try to get out of our contract. We have consulted friends in our area who are receiving much higher speeds than what we are receiving so we know those speeds are available. We just feel like we are not getting what we were initially signed up for and centurylink is not doing anything to help us. Lastly, the internet cable line that was installed was supposed to have been buried the week we moved in according to the initial technician; however, it still has not been buried.

I had to find my tax id number to cancel my account and the customer service rep hung up on me (took me about 45 seconds). I called back hoping to get somebody else, got the same representative Mark (What are the chances?) and he hung up on me AGAIN after only asking for my name. Extremely unimpressed, we no longer needed their services at one of our units and now I'm considering cancelling all our accounts after being intentionally hung up on twice. THEY ARE A WASTE OF TIME.

Cancelled service was horrible but now no matter what off they make to me I will never return to them. I have been waiting for my refund check now for almost a month. I was told a check was issued on 9/6 its 9/19 and still no check. I had some friends at work cancel and they said it took them several months to receive their refund credit and to watch out for that. I called Century link and of course no manager was available to take my call but evidently the mail for century link is as slow as their internet service. I will give them 3 days to process the check request but that still leaves 10 days to go from Louisiana to Arizona. The representative said to call back on 10/6 and she will re-issue another check if I have not received the original; this is exactly what 3 people in my office said happened.

Prices are excellent for services provided. But in reality, services actually provided are a fraction of what’s promised. Oftentimes centurylink can only provide very slow internet, especially during peak hours due to limited bandwidth. Unfortunately, because of the zip code I live in, centurylink only offers up to 25mbps, which compared with other ISP’s, is a joke. It is 10:18pm as of this writing and I am currently only getting 1.3mbps download speed (I pay for 25).

We called for repair service. The Tec checked the line and told me they would send a repair Tec out on 9/18/18 between 2 and 5 pm. On9/17/18 @ 2 pm advising Tec would be here at 2 30 . pm . Tec also advised me via e mail he was on his way. The repair men name was Ramon(Ray). He had to change the bad wire and do some rerouting of wires at the telephone boxes. Ray explained what was wrong and what he had done. Very happy with this service at this time. Thanks to Ray. But the price for internet (high Speed ?) I am just questing the high speed and the price. The repair service was top notch. Thanks to Ray the repairman. Thank you . Dave M.Cape Coral Fl.

I have been a customer of Centurylink since 2015. It has been one bumpy road. Just recently we requested a move of service change due to a move. (September 5th, 2018 to be exact.) The address was verified for service and the order was placed, with service to start September the 11th between 8am and 5pm. I verified that nothing needed to be done, and the representative verified that no one needed to be home because service would be connected at the box. September the 11th: My Fiance was home due to online classes,(as he is obtaining his masters),and school work. Awaiting the service to start. He left to take our kids to daycare and upon arrival back home was greeted with a door tag stating "Centurylink does not service this section of the apts. Contact Spectrum." My issue with this was: all fields on door hanger were left blank except date, time, and notes I had verified that Centurylink did service the area on the 5th of September, with the initial order for the move. I asked that this be rushed and completed due to my job which requires me to work from home and my Fiance's class work with ***. I never received a call stating the service order was canceled. I called once I became available in the office to get some answers. Called started at 12pm I first called a tech to see if the issue was the "fiber optic" cord we previously had and needing a new box or something else. AGAIN I HAD TO CALL THEM. The tech I spoke with said that he couldn't answer any questions because the service order had been canceled and he would have to transfer me to get answers. I was transferred to JOSH. JOSH who was very understanding of the issue, couldn't understand why the Technician who left the note said we couldn't service the area. He is stated: Centurylink owns the area That the service order would have never been put in if it couldn't have been done That he was chatting with the Tech team to see why this was an issue He had the technicians employee number and would be reporting him to a supervisor That I should have received a call that the service order had been canceled I assured him that this was the I had heard of it and it was because of me calling them about the cord. I was placed on hold and remained on hold while JOSH went and got answers for 2 hours and 15 mins. This resulted on me having to hangup because I had another call come through in regards to my son's school and transportation needs. I never got a call back from JOSH. I called back and got in touch this time with KIMBLE. KIMBLE could see the notes and verify the address was under their jurisdiction, unfortunately the called dropped or I was hung up on one. Either way I never received a call back from KIMBLE. I then wrote the following email into their customer care email from webpage https://www.centurylink.com/help/contact/escalation.html Again as of today and time, No response from that either. I am highly upset. I put in a request for service change on September 5th, 2018. The move was supposed to take place today, September 11th, 2018 between the hours of 8am and 5pm. I called today because once we moved the boxes to the new addresses we found a thin fiber optic cord that was for the old box, being that our new home has the coax cable I wanted to verify again that this wasn't going to be a problem. Once getting in touch with a technical guy, I was told my service order had been canceled and I needed to be transferred to the department that handles such orders. I was transferred to Josh, Where he went back and forth trying to figure out why the change had first not been reported and then why it was canceled since you guys clearly service the area. I was on hold for 2 hours and 15 mins. I finally hung up and called back and connected with Kimble. Kimble verified again that the area is covered by you guys and that the service tech should have never chatted in that the area was not covered. The phone disconnected and now that I sit here 10 mins later all agents verified a contact number to call me back at, in case we got disconnected, and NO ONE has called me back. I am highly aggravated and frustrated with your company and have been for quite some time now. I have had issues with you guys for over a year and your customer service could really use some major help. I have had to go round and round with you guys for months over bills and service and credits that were not applied, notes that weren't added, and business practices that were uncalled for. At this point I do not know who else to contact besides another service provider and you guys, as Centurylink has left my family and I no choice in this matter. Also when searching for service in our area, Our street address comes up as a selection, just not the house number, but again I verified that information on September 5th when original order was placed. To add insult to injury: I called back again at 3:10pm and spoke with a LAKESHA. I stated "At this point I am highly frustrated, aggravated, and at a disadvantage with not having service." I asked her " Could I get service or not and did I need to take my business elsewhere?" She was again very helpful and verified that address and the changes that needed to be made but also stated all of the same from previous representatives. She never placed me on hold while she chatted to get a resolve. However her resolve was to schedule another technician to come out on what would now be the 17th of September and she offered to waive my balance on my account of $47. She waived the balance but could not get me an earlier date, even though JOSH whom originally but me on hold said he could get me same day service due to this being a misunderstanding on their part. I know have a service order date of September 17th between the hours of 8am and 5pm,(even with the current storm and weather conditions) and still not a single response back as to why. I am highly frustrated at this point, not only because of the inconvenience of not having service, but also at the lack of care. They are messing with people livelihoods(my job), my Fiance's tuition (schooling) and work, my child's (google classroom assignments, as we signed off on a form stating he had access to the internet at home to complete these assignments), and etc. We have been more than accommodating over the past 3 years with faulty boxes, service that works when it wants to and having to miss money and work for a technician to come out and tell us something else needs to be done. I only opted to keep the current services because Spectrum is scheduled to come out around the 24th or 25th and that pushes it back even further from getting service. We have had to visit relatives to use ipads and laptops to get assignments and work done. Although our family has been more than accommodating I do not feel they should have to do so for services they continue to want to bill me for and that they state I have. I have spoken to numerous people and now I am currently emailing back and forth with Heather whom just responded back today, September 18th, 2018. Her response was" This could take weeks to see if they even service the area." So I am going to be billed for services I do not have because it takes weeks for their company to figure out if they service an area. This has become extremely cost effective for my family in regards to missing pay, due to work from home. Classwork due to not being able to submit assignments for both my son who is school age and my Fiance' whom is in college. I have been forced to contact spectrum just to acquire service and ultimately pay more internet just so we have devices that work within our home. SOMEONE PLEASE HELP. PLEASE HELP US!

Every month we're calling in to customer service to complain about one problem or another. Today they kept transferring me to 4 different people until finally someone could answer the question. One of the customer service reps was rude and disrespectful so we cancelled and signed up with another company. They would increase or bill then we would call in and they would say that they've changed us over to price for life and then the next month we would have a high bill again with fees added to it. Would never use Century Link again and wouldn't recommend this company to anyone. Find a different provider.

Been a customer for two years - contacted them in regards to my move, wanted my internet service transfer to new resident. Was inform that my rate would be $55.00 a month plus taxes have been paying $38.00, ask why I can not get the advertised price of $45.00 month for life, stated it is for new customers only. So SCAM!!!!!!