Macy's

My monies were refunded in lieu of item replacementThank you

Hello ***, We received the complaint for *** *** regarding ID#***The customer was dissatisfied with the performance of her sofa that was sagging In review of her warranty on this merchandise we have allowed 100% adjustment for the sofaThe customer was satisfied with this
resolution. Macy’s Executive Office Terri W.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-####

July 5, 2016 *** ** ***
*** *** ***
*** ** ***RE: Revdex.com Complaint ID *** Macy’s *** *** account ending in *** Dear *** ***:I am in receipt of your complaint forwarded to us by the Revdex.com
As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any frustration you have encountered regarding this issue.In researching your account it shows that the following sequence of events transpired:• Payment made January 22, 2016, for the amount due of $but admittedly you entered incorrect banking information; therefore, you made another payment of $the same day • January 27, 2016, the original $payment was reversed This caused a return check fee of $and late fee of $to be charged to the account On January 27, 2016, the $return check fee was credited to the account • February 22, 2016, statement still had a $balance.• March 22, 2016, $was credited from the account, for late fees and interest charges.• April 22, 2016, interest charges were removed in the amount of $ • May 22, 2016, additional credits were processed for $(late fee) and $(interest). The total fees charged to your account were $39.25; however, the total credits were $ At this time no further adjustments will be made to the account As of the date of this letter your account is current and has an unpaid balance of $with a minimum amount of $due on or before July 22, There have been no delinquencies reported to the credit bureaus regarding this issue. *** ***, I understand you are requesting some type of compensation; however, as a courtesy we have already removed all of the late fees and additional interest charges We realize that you have a choice of where to shop and we are sorry if this issue has jeopardized our business relationship If I may be of assistance in another matter, do not hesitate to call me at the telephone number listed below Sincerely,Monique M.Macy’s Executive Office###-###-#### Ext ***cc: *** ***, Revdex.com

*** *** *** *** ** ***
March 9,
*** ** ***
*** *** *** *** **
*** *** ** ***
Re: Revdex.com complaint #***
Macy’s account ending in
***
On behalf of Department
Stores National Bank:
Contact Date(s) With Customer: March 3,
Complaint Summary: *** *** has tried to contact
the customer service department by phone several times and has been on hold for
long periods of time, causing him to hang up*** *** was charged a $
late fee for making a payment on February 14, 2016, when the payment due was
February 13,
Resolution: I apologized to *** *** for the frustration
and advised that the $late fee has been removed*** *** also expressed how unnecessary the
late fee was since he paid the minimum payment one day late, I explained that
our credit system unfortunately does not have a grace period for payments
due. This resolved his concerns
Stephanie C
Macy’s Executive Office
###-###-#### Extension ***
cc: *** ***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. This email is to thank you for handling my complaint ID: *** in a timely fashionI was very satisfied with the final outcomeThank you for your assistance with this matterI take comfort in knowing that justice can be properly servedHave a pleasant day!Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have attached a screen shot from the Macy Website in which I purchased the hutch online After two weeks of arguing with them, it appears they now have altered their website and changed the language from two Rattan baskets to "as alternate open display storage" I and my husband spent hours talking to them and only want what was displayed and clearly stated on their website at the time of our purchase, but have since been changed I am disgusted with the integrity of Macy's and how deceptive they are being.If I could purchase the Rattan baskets outide of Macy's I would, but the opening is only 5" and every basket online is 5" Hard to find a Rattan basket that is 4" height Regards,
*** ***

*** *** *** *** ** ***
November 22,
*** *** *** ***
*** *** *** ***
*** ** ***
Re: Revdex.com ID ***
Dear
*** ***:
I am
in receipt of your complaint
forwarded to Macy's Executive Office by the RevDex.com. As a representative of
this office, I was asked to review and respond to your concerns on behalf of
Department Stores National Bank. Thank
you for the courtesy you extended to me during our phone conversation on
November 10,
As
we discussed, I would welcome the opportunity to better address your concerns,
however, we are unable to locate an account number for you in our systems. If you wish to send me a copy of the
information being reported in your credit report, it may be helpful in
determining how I can assist you
As
you may not be aware, you have the right to dispute the accuracy or
completeness of the information reported to us, by contacting the consumer
reporting agency directly at:
*** *** ***
** *** *** ** *** *** ** *** ***
*** ** *** *** ** *** *** ** ***
###-###-#### ###-###-#### ###-###-####
*** ***, thank you for bringing this matter to our attention and giving me the
opportunity to respond. If I may be of
additional assistance, please contact me at the number listed below
Sincerely,
Janice D
Macy's Executive Office
###-###-#### Extension
***
cc: *** ***,
Revdex.com

*** *** brought to our attention that she had a problem with her car. We both agreed to have the vehicle fixed at no charge to her. Shortly after that she came into the dealership and said she still wasn't satisfied. We agreed to let her out of the contract which we didn't
have to do. Her down payment was refunded the next day. *** *** went out of his way to satisfy *** *** his customer satisfaction is excellent

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint I have called Macy's Collections Department and was still denied a payment arrangementI am frustrated beyond belief at this point and am considering involving a lawyer. September 3, 2015*** *** *** *** *** *** ***, ** ***Re: Revdex.com Complaint ID *** Macy’s account number ending in ***Dear *** ***:Thank you for the kind courtesy you extended to me during our recent telephone conversation. As I mentioned, your complaint filed with the Revdex.com was forwarded to Macy’s Executive Office for review. As a liaison in that office, I was asked to respond on behalf of Department Stores National Bank. I apologize for any frustration you may have felt concerning our efforts to collect on this past due account.In order to assist you during this time of financial hardship, I reversed the $late charge applied to the account on August 8, 2015, and the $late charge applied to the account on July 8, 2015. A $late charge was applied to the account on June 8, 2015, and a portion ($13.00) of this late charge was previously reversed as a courtesy to you. I reversed the remaining $12.00. You will see these credits in to billing periods. I am sorry that your account was not previously eligible for a payment assistance program. Part of the eligibility criteria is that an account must be open at least nine (9) months in order to be considered for one of the programs. Since your account was opened in January 2015, it was not previously eligible. Therefore, after September 8, 2015, please call our Collections Department at ###-###-####, and they would be happy to discuss your account’s eligibility for a payment assistance program. The current balance on the account is $(balance will be less once the late charge reversals are posted to the account) with a minimum payment of $(this includes a $past due amount) due by the payment due date September 8, 2015.*** ***, we appreciate you bringing your concerns to our attention and allowing me the opportunity to respond. If you should have any further questions, please do not hesitate to call me at the telephone number noted below.Sincerely,Carrie W.Macy’s Executive Office###-###-#### Extension ***cc: *** *** Revdex.com
Regards,
*** ***

April 20, 2018 *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID: *** Dear *** ***: On behalf of Macy's Executive Office I am responding to the complaint regarding the terms of purchase for your *** *** gown
You have my sincere apology for any concerns surrounding that offerUpon reviewing your issue I have issued the requested sales price adjustment of 50%You should view this on your account within a few days. Certainly, we regret that the gown you prefer was not available in perfect conditionThis is a lovely gown. Hopefully, you will enjoy the benefits of having a Macy's account in the futureThank you for bringing this matter to my awareness and allowing me to address the issue. Sincerely, Marjorie B.Macy's Executive Office###-###-#### cc: *** ***, Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Janice did absolutely nothing to resolve this matterSending me a 20% off day pass (sent via customer service prior to my complaint) that can never be used due to ongoing sales is an insultJanice being a representative of Macy's has made it clear that my business means nothing and is a poor representation of the company"Oh I can give you Plenti points", is NOT a resolutionI may be a small fish in the sea of Macy's customers, but my dollar is valuable to meMacy's has lost me as a customer and I will tell everyone I know about this because they clearly do not stand behind what their employees sayIt is awful that your company would lose a customer over a $gift cardThe store manager Sheila promised to send me the gift card which to date has not been received so yet another promiseI have returned everything I possibly could to the tune of over $2,because of this incidentAs I find more returnable items I will continue to do so
Regards,
*** ***

Dear Tina:
I am
in receipt of complaint number ***We have contacted the customer by phone to resolve his complaint and to
apologize for any inconvenience he experiencedWe have resolved his complaint
to his satisfaction and Macy's considers this matter
closed
Thank
You,
Macy's
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint
I do not accept Macys response because they are not cooperating, I did stated in the Revdex.com the date of the inquiry on my *** credit reportI feel as though Macy does not wont to deal with issue and not want to take the responsibility for their actionsI have made a attempt the call the executive listed but it was unsuccessful for two daysI have not receive a callbackIf they shall call me my number is 6057. Thank you
Regards,
*** ***

January 12, 2018 *** *** *** *** *** ** *** re: Revdex.com Rebuttal Complaint ID: *** Dear *** ***: I do apologize that you state you have additional concerns with this issueOn behalf of Macy's Executive Office, please accept my sincere apology for the concerns about availability for your *** mixer in order #***Your customer service experiences did not meet your high expectations for Macy's, or our own. Under no circumstance, however, do I find it appropriate to issue a full refundIn respect and consideration, I sent a $Macy's gift cardYou have been a loyal Macy's customer and hopefully that will be of use to youShould you wish to return the product(s) purchased, we would then issue a full refund to your original form of payment. Based on the present circumstances, we will not consider any further compensation and we consider this matter closedThank you. Sincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: *** *** ***, Cincinnati Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

February 8, *** *** *** *** *** *** *** ** *** Re: Revdex.com Complaint ID *** On behalf of Macy’s Contact Date with Cus***er: February 2, Complaint Summary: ***
*** requests that Macy’s allow her fiancé to return a wedding ring he purchasedIt was sent out to be sized for her, but appears the sizing was not completedNow they do not want the ring because of the poor service experience Resolution: I called *** *** and apologized for this issue and the service she receivedI informed her that, unfortunately, I could only speak with her fiancé about this matter, as it pertains to a purchase made on his individual Macy’s account Michael JMacy’s Executive Office ###-###-#### Extension *** cc: *** ***, Revdex.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint Unfortunately they account is not being reported correctly and as such it is an FCRA violationThe FCRA states you cannot report inaccurate or incomplete information to the credit bureausAs such it is reporting inaccurately because you have reported late payments to *** & *** for February 2017, March and April Since the account was settled in full in February there should not be any derogatory indicators for these monthsFurthermore the "current status" must be changed to paid as agreed as the account has been "paid as agreed" "resolved" "satisfied in full""Charge off" does not correctly reflect accurate reporting of this account.Since this account is reporting inaccurately it is violating the FCRAAs such I once again, respectfully, request that you submit a UDF to the credit bureaus advising of the removal of the informationIf the account continues to report inaccurately I will be consulting with a credit attorney in my area to proceed with a small claims court case
Regards,
*** ***

***,
We received the complaint for *** *** regarding ID *** The customer stated previous attempts to deliver mattress failed due to merchandise unavailableWe have processed adjustment for customer's inconvenience and will follow up after delivery to ensure satisfied
Macy's
Executive Office

*** *** *** *** ** ***September 22, 2016 *** ** *** *** *** *** ** *** Re: Revdex.com Complaint ID #*** Macy’s account ending in *** Macy’s account ending in *** (lost/stolen) Dear *** ***: I am in receipt of your second inquiry forwarded to Macy’s Executive Office by the Revdex.com regarding your recent fraud claim I am sorry that you are disappointed with my previous response and I have been asked to address your continued concerns on behalf of Department Stores National Bank. Our research indicates that the first macys.com order #*** on December 17, 2015, was for a pair of slip on sneakers, for a total of $ Three days later on December 20, 2015, someone called and requested two price adjustments to be credited to the Macy’s account ending in *** for $and $According to UPS Tracking number ***, this order was delivered at 11:am on December 21, 2015, and received at the Front Desk by Sicoli The April 19, 2016, online order #***you are disputing was also placed using the old Macy’s account ending in ***, along with a $Electronic Gift Card Our records show that when the package was being prepared for delivery, an EXCEPTION occurred to tracking number ***, and Fedex never picked up this package from our warehouse To correct this error, we have applied a $credit on September 21, 2016, to your new Macy’s account ending in *** The balance of $has been refunded back to a Macy’s gift card, which has been mailed to your billing address under separate cover I have enclosed copies of both orders for your reference In review, the original order #*** was never disputed by you, and the January 10, 2016, billing statement was paid in full by February 6, Since the shipping address on the April 19, 2016, order was the same *** *** address used in the order placed December 17, 2015, our Consumer Protection Department was unable to verify any fraudulent activity However, due to your objections to these orders, the email address used on these two orders has been flagged as fraudulent in our online security system, which will prevent any future orders from going through with this information Additionally, these orders will not appear in your online order history if they were placed online without having first logged into your macys.com profile To confirm, no delinquency was reported to the credit agencies *** ***, I am truly sorry for overlooking the shipment tracking error in our first response, and the continued frustration these issues may have caused you If I may be of assistance in the future, please do not hesitate to contact me at the number listed below. Sincerely, Alison G.Macy's Executive Office###-###-#### Extension *** Enclosures cc: *** *** ***, Revdex.com

June 22, 2016 *** ** ***
*** *** *** *** ***
*** ** *** Re: Revdex.com Complaint *** Macy’s account ending in *** Dear *** ***: We are in receipt of your reply to our response to the Revdex.com and forwarded to Macy’s Executive Office I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank I regret that you feel our original response did not fully address your complaint Our position as outlined to you in our correspondence dated May 12, 2016, has not changed As stated in that letter, we have no record of your account ever being enrolled in automatic payments We have no account notes indicating telephone calls were received by our credit offices in October The subsequent late fees and interest charges are being properly assessed to your account in accordance with the Department Stores National Bank Credit Card Agreement, and we must decline your request to remove any additional fees As of the date of this letter, your account is closed with an outstanding balance of $and a minimum payment due of $(including a $past due amount) is due by July 8, We regret any frustration this matter may have caused you If I may be of assistance on another matter, feel free to contact me Sincerely,Michael J.Macy's Executive Office###-###-#### Extension ***cc: *** ***, Revdex.com