Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThey have already credited the full amount of the delivery charge to my AMEX.Thank you for assisting in a very speedy resolution Regards, [redacted]

Dear *** At this time, the complaint ID [redacted] for [redacted] has been resolved satisfactory to Macy’s and the customerThe customer canceled their purchase prior to receiving the complaintI have been in communication with the customer and have resolved their issue with the delivery fees Thank you, Kristin T| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

We received [redacted] latest comments and we have already responded in our third response that our position has not changed on this matter (please see previous response listed below) Her most recent response does not include any new information for us to reviewThank you, in advance, for your assistance and guidance Regards,Janice D.rDate Sent: 8/18/5:58:PM [redacted] [redacted] August 18, [redacted] ***Re: Revdex.com ID # [redacted] Macy's account ending in [redacted] - [redacted] Dear [redacted] : I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy's Executive Office As the liaison in this office that is familiar with your file and has previously responded, I was asked to review and respond on behalf of Department Stores National BankAs previously explained, it is our policy not to remove any delinquency from a credit report, unless it occurred as a result of a billing or bank error I have confirmed that no billing or bank error occurred; therefore, we are unable to remove the delinquency from [redacted] credit report [redacted] , I am sorry, but our position in this matter has not changed We are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment If I may be of assistance on another matter, please contact me at the telephone number listed below.Sincerely,Janice D.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

May 5, [redacted] ***Re: Revdex.com ID # [redacted] Macy's account ending in ***Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank According to the Department Stores National Bank Credit Card Agreement, if the minimum monthly payment is not received by the due date shown on your billing statement, which for your account is the 20th of every month, late fees are applied to the account In addition, we may begin calling to advise you of the past due status of the account Our calls are intended as a courtesy to remind customers of a recently missed payment, as well as an opportunity to assist our customers with maintaining a good payment and credit history with us We have noted your account to cease collection calls as you requested.My research found that for the due dates of November 20, through January 20, 2016, the payments received were less than the minimum amount due for each of these months Also, when we did not receive a payment by the February 20, 2016, due date, the account was reported delinquent to the credit reporting agencies for that month You are not required to pay the full balance on your account each month, but you must make a payment at least equal to the minimum payment due each month Therefore, a late fee was applied each month during this timeframe Copies of your October through March billing statements as well as the Department Stores National Bank Credit Card Agreement are enclosed for your reviewAs a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumer Therefore, we are unable to accommodate your request to remove the delinquency from your credit reportHowever, on April 12, 2016, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting”Additionally, on March 5, 2016, while speaking with a supervisor, late fees totaling $were removed as a courtesy and you made a payment of $to bring your account current [redacted] , we are sorry for disappointing you in this matter, but we are required to adhere to specific policies and procedures so that all of our customers are afforded fair and consistent treatment If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension ***Enclosurescc: [redacted] ***, Revdex.com

June 13, [redacted] [redacted] [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] ***: We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank Please accept my apology for any concern this situation may have caused and for the level of service you described receiving While I would have liked to speak with you personally about your complaint, my attempts to reach you were unsuccessful My review of your account confirmed that, along with the disputed charge of $455.07, all fees and interest related to this situation have also been adjusted This brings your account balance to a credit of $ In addition, we have removed the record of delinquency associated with this matter and directed the credit bureaus to correct their records as well Please allow thirty (30) days for the bureaus to make the necessary changes Your account is open with a credit limit of $ [redacted] ***, thank you for this opportunity to respond If you should have a question concerning another matter, feel free to call me at the telephone number noted below.Sincerely, Michael J.Macy’s Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] Sharon, FYI – Macy’s credit of $has been posted on my [redacted] credit cardStill waiting for the $check to help cover the stairway damageMany thanks for your helpBest, [redacted]

February 09, [redacted] ***Marketplace Resource ConsultantCincinnati Revdex.com Re: Revdex.com Complaint ID: [redacted] Dear [redacted] ***: On behalf of Macy's Executive Office, I did speak with [redacted] regarding her concerns with the refunds [redacted] has our sincere apology for any issues surrounding this issueThe concerns have been addressed and resolvedSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I told Tonie that I would not be home for UPS to accept the shoesI guess that's a part of their customer service, they don't listen Regards, [redacted]

December 29, [redacted] ***Re: Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concernsI am so sorry for any inconvenience experienced after the delivery of your furniture purchased on sales check Our records reflect you contacted our Furniture and Bedding Customer Service Department on or about 12/2/advising the cushions were beginning to compress Arrangements were made to have the sofa inspected for defects According to the technician's report, the sofa is within manufacturer's specifications, and cannot be replaced via the manufacturer's warranty.However, as a one time accommodation, I have set up a return for the [redacted] sofa and ottoman purchasedA credit in the amount of $should post to your Macy's account within business days after pick up on Saturday, 1/16/at your [redacted] address Additionally, I have submitted an adjustment for the delivery fee applied to your orderPlease allow up to business days for your credit in the amount of $116.60, tax included, to post to your Macy's account.Thank you for allowing us the opportunity to respond to your concerns Your continued loyalty is important to us, as well as appreciated If you have any questions regarding this matter, please feel free to contact me at the telephone number listed below Sincerely,Angela L.Macy's Executive Office###-###-#### Extension ***cc: Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The items did not arrive, they sent incorrect items which were returned and never refunded or returned back to myselfPlease mark this complaint as unresolved and advise Macys legal action will be taken if order is not refundedThe [redacted] also has a complaint against them Regards, [redacted]

May 31, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date with Customer: May 27, Complaint Summary: [redacted] made purchase in October that qualified for the no-interest Club payment plan However, the purchase is on the regular Revolving account She has tried to have that corrected and have the interest charges removed with no success Resolution: I called [redacted] and apologized for any inconvenience she may have experienced in this situation I assured her that the account corrections have now been completed and the purchase is now on the Club plan and interest charges have been removedAs verification, these corrections are shown on her billing statement for the period ending May 24, 2016, which she will be receiving in the mail soon This resolved her complaint Michael JMacy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

***, We are in receipt of Complaint ID [redacted] regarding the delivery fees applied to the customer's order Macy's pricing for furniture and mattress orders are not advertised as “delivery included” Our advertisements in store, online, and through our mailings do advise that these types of orders may qualify for a delivery charge Additionally, we are unable to authorize store pick-ups for furniture or mattress orders, as the merchandise is not stocked in store These orders are fulfilled through our distribution centers placed throughout the nationDue to this, a delivery service must be used to deliver this type of merchandise to our customers, and a delivery fee must be applied However, as a one time accommodation, we have issued a credit to the customer's original form of payment for the delivery charge listed on the order The credit should post to the customer's account within business days Please be advised that all Macy's furniture and mattress orders may qualify for a delivery fee The customer can contact our office with any other concerns regarding this matter Thanks, Macy's Executive Office

[redacted] *** [redacted] July 21, [redacted] *** Re: Revdex.com Complaint ID [redacted] Macy’s account ending in *** Dear *** [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my sincere apology for any frustration this matter may have caused youAccording to the terms of the Department Stores National Bank Credit Card Agreement, interest is charged on the outstanding balance of your account until the day you pay the full balance owed For example, if you have been paying only the minimum payments on your balance and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received This interest charge is for the money loaned to you during that period, and will appear on the next month’s billing statement This may result in a statement containing only an interest charge You can avoid being charged interest by paying your account balance in full every month by your payment due date The current Annual Percentage Rate (APR) on your account of 24.5% is presently the lowest rate we offer, which cannot be changed In using your account, you consented to the terms of this Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges In researching this matter, I found that the billing statement for the period ending February 16, 2016, had a $balance (interest charge for previous balance), with a $minimum payment due by March 14, When no payment was received by this date, your account was charged a $late fee and $interest charge The billing statement for the period ending March 18, 2016, had a $balance (including the $purchase made on February 23, 2016), with a $minimum payment due by April 14, We did not receive a payment until June 24, 2016; therefore, your account was charged late fees and interest charges until this dateHowever, the payment received on this date was returned on June 29, Due to four consistent months of non-payments, your account was closed on June 19, Enclosed are copies of your statements from the period ending February 16, 2016, through June 17, 2016, for referenceWe have no records that your billing statements were sent to your email address on file ( [redacted] ) Therefore, on June 27, 2016, our Credit Authorizations Department re-opened your account Your credit limit was re-established to the $1,limit that was on the account before it was closed You may contact our Credit Authorizations Department to request a credit line increase at the telephone number on the back of your Macy’s card We received your payment of $on July 11, 2016, and all late fees ($106.66), interest charges ($11.11), and the $return check fee have been removed On July 8, 2016, a credit representative cleared our internal records of any delinquency associated with this issue and requested that [redacted] , [redacted] , and [redacted] delete the delinquencies for November through June Kindly allow thirty (30) days for the agencies to update their records As of the date of this letter, your account is open with a zero ($0.00) balance [redacted] , thank you for allowing me to respond to your concerns Feel free to contact me at the telephone number listed below if I may be of any assistance on another matter Sincerely, Stephanie C.Macy's Executive Office###-###-#### Extension *** Enclosures /mailed July 21, cc: [redacted] ***, Revdex.com

Re: Complaint ID # [redacted] Dear [redacted] : I am in receipt of your most recent response to our letter dated September 11, Please allow me to further explain the details surrounding your concerns Any delinquencies resulting from this issue will be updated in our internal records We are requesting that the Credit Bureaus update their informationPlease allow seven to ten business days for any updates to reflect on your credit report [redacted] , we understand you are requesting compensation, however, Macy's does not provide further compensation in these instances As mentioned in our original response, as an extension of our apology, a $Macy's gift card was sent to you under separate coverUpon further research, our records indicate the gift card was returned to our facility as new address not forwardable However, we will reprocess the gift card to the address you have listed on your complaint If you have further questions regarding your Macy's account please contact credit customer service at ###-###-#### If I can be of further assistance regarding your macys.com order, please feel free to contact me My office hours are Monday through Friday, 9:AM to 4:PM, Eastern Time Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com of Cincinnati

May 16, [redacted] ***Re: Revdex.com Complaint [redacted] Macy’s account ending in ***Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any frustration this matter may have caused you.Upon review of your account, the payment made by phone of $on January 17, 2016, was returned as “unable to locate” (meaning we probably had an invalid checking account number) on January 21, On February 28, 2016, we received another payment from you by phone of $57.00, and removed the $late fee and $interest charge This resulted in a credit balance of $on your account, which was mailed to you on May 6, Furthermore, we have cleared our internal records of any delinquency associated with this issue and requested that [redacted] , [redacted] , and [redacted] delete the delinquency from February Please allow the agencies thirty (30) days to make the necessary corrections to their files Until then, this letter will serve as confirmation of this request [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely,Regina M.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I understand Macy's, Inchas policies and procedures to follow regarding using credit cards in store, however, I was accused of criminal conduct by Eliani inside Macy's which is presumed defamatory, and deemed defamation per seOnce I left the store to get my sisters Macy's card, since I did not have mine on hand being that I am an authorized user on her account with my name added to her account, Eliani still overstepped her customer service professionalism by name calling me, the customer, in front of customers and the manager on dutyThe manager on duty, Corey, failed to acknowledge the accusations made by his employeeIn any situation, a employee should never use slanderous statements to a customer or anyone of that matterWhen inputting in a social security number of a Macy's cardholder, Eliani would have been made aware that my name is indeed attached to my sisters accountThe entire situation could've been avoided and handled professionallyIf Eliani wanted to refuse to ring me up, that would have been ok, but using slanderous words that I am fraudulent and then calling me dumb, are completely out of line and action must be taken Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I didn't see the refund and my bank didn't see the money, either Regards, [redacted] **

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] In her reply, the Macy's representative does not offer to resolve my complaintIn fact, she implies that I have used the gift cards I reported stolen for my own benefitShe states that my gift cards were used to buy " [redacted] " and that she will not reimburse me for their fraudulent useIn her carefully worded and deceptive reply, she fails to explain that the online orders placed using my gift cards were not shipped to meAccording to information given to me by my local Macy's store and available to the representative, two orders were placedThey were shipped to persons and addresses unfamiliar to me in [redacted] and ***I plan to file complaints with the attorney general of ***, my home state, and with the Federal trade commision, concerning the fraudulent use of my gift cardsPerhaps more significant where Macy's is concerned, they have lost a longtime high dollar customer and engendered a growing distaste for their way of doing businessThe $5-10K/year I used to spend on Macy's furniture, bedding, clothing and other items will go elsewhere in the future because of their small minded approach to dealing with customer complaints Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint You had settled a Macy's payment dispute that I filed in late September, I was settled in early November I believeThe complaint had been closed (ID [redacted] )When it was settled I had a credit balance of $Yes, the statement due on November 21st shows - $ The statement from them that is due on Dec21st show an acctsummary of:- $4.77; + $purchase; - $payment; - $"Other Credits"; + $"Fees Charged"Balance due $12.99.I did mess up, I was thinking I owed them $1.65, instead of $I will drive minutes tomorrow to pay that penny, but it still does not matter, it is not past due! Things are still very wrongI just want it settled and to close the accountWould you please help me again?Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I placed an order in March of on the Macy’s websiteThe order was never received the first time and was a total of items, the order was resentI needed to return this order because of sizing, however because of Macys error in their billing and online order system per Sebastian, a supervisor I spoke with, no one can find the orderI recently submitted the return via UPS shipping label, Macys has acknowledged receiving it however the supervisors cannot find the order in the system, even though the Macy’s return label was intact on both items and received by Chen from MacysAll I would like is a credit to my account or a gift card for the items returned, I returned items bought from the store and Macys will not give me a creditTara B.***, from the Executive Office, sent an email to me saying that the items were not from Macys, even though the tags were all attached with Macys return labels?? So she said she would not be able to return the items, and was looking into why the items were not sent back to meThis was in July, and it is now SeptemberI have attempted multiple times to call the Executive Office and left several messages for Tara B [redacted] with no response.Desired Outcome: Refund/Gift Card/Merchandise returned