Macy's

February 27, [redacted] ***Re: Macy's [redacted] Account Ending in ***Better Business Complaint ID | [redacted] Dear [redacted] ***:I am in receipt of your additional comments forwarded to us by the Revdex.comAs a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease be advised, as we have conducted a thorough review of your complaint and our files, and because no new information has been presented, our position regarding this matter remains unchangedShould you present us with any new information to research, we would be happy to review it[redacted] ***, thank you again for bringing this matter to our attention and giving me the opportunity to respondIf I can be of further assistance, please do not hesitate to contact meat the telephone number listed below.Sincerely,Nancy M.Macy's Executive Office#-###-###-#### Extension ***cc: [redacted] ***The Revdex.com [redacted] ***This is an attempt to collect a debt and any information obtained will be used for that purpose[redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a licenseThe Macy's [redacted] Card program is issued and administered by Department Stores National Bank

March 28, [redacted] , Revdex.com Complaint # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have carefully reviewed all matters as expressed in the complaintWe have agreed that a new order will need to be placedShipping and handling fees, will not be returned for preference ordersHowever, the customer believes that these actions are not sufficientAgain, we believe our actions are more than equitable and we consider the matter closed satisfactorilyThank you Sincerely, Jan BMacy's Executive Office ###-###-#### Extension [redacted] cc [redacted] ***

Macy's hold two times the amount in my credit card therefore it hold my available credit to make other purchases in my credit cardThe dispute has not be resolved since I contacted themTHey have not called me address the problem Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have received NO further calls from this business since my last correspondence that was sent on May 8, And although I have tried to reiterate that the complaint is inclusive of other dates and statements, the company has not addressed thisThey continue to focus on the same informationThis is not a good representation of the company, especially when the company does not address me properly by my first name Regards, [redacted]

July 6, [redacted] ** [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear *** [redacted] : Your complaint filed with the Revdex.com was forwarded to Macy’s Executive Office for review As a liaison in that office, I was asked to respond on behalf of Department Stores National BankI sincerely regret any frustration you may have experienced concerning your attempts to remove the authorized buyer on your Macy’s account referenced above and for the problems you encountered in trying to resolve this issue through our automated phone system On July 1, 2015, we removed the authorized buyer’s name, [redacted] , from your Macy’s account ending in [redacted] and we have requested that [redacted] delete the account from [redacted] credit file Kindly allow the agencies approximately days to make the necessary correction to their files Until then, this letter will serve as confirmation of this request and I am sorry for any inconvenience that you may have been caused Please make sure that [redacted] Macy’s credit card has been destroyed by cutting it into at least pieces [redacted] , thank you for bringing this matter to our attention and giving us the opportunity to respond As a courtesy to you, I have reversed the most recent late charge applied to your account in the amount of $ You will see this credit reflected on your next billing statement If I can be of any further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, [redacted] Macy’s Executive Liaison ###-###-#### Extension [redacted] cc: Tina Geers, Revdex.com

Dear [redacted] ***, We are in receipt of Revdex.com Complaint ID# [redacted] We have spoken to [redacted] and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Bobbie A.Liaison, Omnichannel Executive Office| Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint " The Macy's corporate representative states that the items purchased online with my gift cards were "shipped to your home address"This is not correctAccording to the attached receipts provided to me by my local Macy's store, purchases were made with my gift cards and shipped to two parties unknown to me: [redacted] ***, [redacted] **, [redacted] ***Phone ###-###-#### [redacted] , [redacted] *, [redacted] ***Phone ###-###-#### The facts of my card misuse are well known to the Macy's Electronic Gift Card Department, found inthe process of an earlier review of my claimI suggest that the Macy representative handling this Revdex.com dispute actually do some research on the use of my gift cards, rather than fabricating facts to suit her purposes without checkingPerhaps she could contact the parties who used my cards for these purchases and inquire as to how they came into possession of my card numbersI suspect that someone inside the Macy's organization made my card numbers numbers available and that I am not the only customer defrauded Regards, [redacted]

December 16, [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted] ***: I am in receipt of your complaint to the Revdex.comOn behalf of Macy's Executive Office, I was asked to review and respond Please accept my sincere apology for the confusion surrounding your chairThe vendor should include a bright instruction sheet that is placed in the box telling our customers that the legs are basically in the chairThe chair legs are underneath a removable cloth (Velcro on the bottom) of the chairI now understand this vendor does pack all chairs the same way Thank you, [redacted] for bringing this matter to our attention and allowing me to respondIn respect and consideration a $Macy's gift card is being sent to youPlease do not hesitate to contact me at the telephone number noted below if I can be of further assistance Sincerely, Marjorie B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Cincinnati Revdex.com

December 03, [redacted] ***Cincinnati Revdex.com E Fourth StSuite Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Melissa U.Macy's Executive Office ###-###-#### Extension [redacted] cc: MrBukhbinder

[redacted] *** [redacted] February 18, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the RevDex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank According to the Department Stores National Bank Credit Card Agreement, a late fee is added for each billing cycle you fail to pay the Minimum Payment Due by the payment due date The fee will be $27.00; or $for any additional past due payment during the next six billing cycles after a past due payment occurred Interest is charged each month the account carries a balance The minimum interest charge is $ Your billing statement for the period ending April 6, 2015, had a $balance with a $minimum payment due by May 6, We received a $payment on May 6, However, this payment was returned to us unpaid by your bank on May 13, because the bank was unable to locate a checking account that matched the number you entered onlineThis caused a $return check fee to be charged to your account We received a $ payment on May 14, When we did not receive any payments for the July 6, 2015, and August 6, 2015, due dates your account was charged the applicable fees in accordance with your credit card agreement, and we reported your account days past due to the credit reporting agencies On August 30, 2015, we received a $payment, which brought the balance on your account to $with a $minimum payment due by October 6, When we did not receive a payment by this due date, your account was charged an additional late fee and interest charge, bringing your account balance to $with a $minimum payment due by November 6, On October 10, 2015, we received a $payment This payment was less than the $minimum payment due; therefore, your account continued to be charged additional fees and we reported your account as days past due to the credit reporting agencies The billing statement for the period ending on November 9, 2015, had a $balance with $minimum payment due by December 6, When we did not receive a payment by this due date, your account was charged additional fees and we reported your account days past due to the credit reporting agencies On December 11, 2015, we removed a total of $in accumulated fees, which brought your account to a zero balance Although the fees were properly charged, we cleared our internal records of any delinquency associated with this issue since the delinquent balance was entirely fees and interest charges after we received your $payment on August 30, We requested that [redacted] , [redacted] and [redacted] delete the late payment history for the months of October and December from your credit report Kindly allow at least seven (7) to ten (10) days for the agencies to modify their records to reflect the information contained in our request Unfortunately, we are unable to remove the days delinquency reported for August However, on February 8, 2016, we instructed the credit reporting agencies to update their records and report your account as 'customer disputes reporting' I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy’s account As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer After researching the delinquency on your account, we found the information to be correct [redacted] , while I understand this is not full resolution you were seeking, we appreciate the time you took to contact us and allowing me the opportunity to respond If I may be of additional assistance, do not hesitate to contact me at the telephone number listed below Sincerely, Regina M Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I just received a call from Macys again trying to collect the same amount we had resolvedI would like to open this file again with you to finalize once all together and get the account closed.Thank you in advance for your time on this sensitive matter[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I asked the Manager from Macy for a letter advising me that she could not find any accounts on my name, the manager has been non responsive towards me I have left several messages asking the manager for a letter No response Thank you [redacted] Regards, [redacted]

This is unfortunate the action taken on this complaintI would think Macys can be held accountable for advertising their products are not actually goldPlus have a great chance of turning colorI have the pictures to show the painful irritation done to my daughters earsAlso pictures of the no longer claim to be gold earrings(photos attached)

Hi there, I've been waiting over a MONTH to get my cards Not only had I not received the cards with the correct name until Thursday the 1st, but my current card was deactivated Thursday's mail brought THREE separate cards with the correct last name but even Macy's customer rep couldn't tell me which card is correct so now a FOURTH card is on the way.When shopping at Macy's the last weekend of September, several customers were upset that their cards weren't pulling up coupons and that their autopay wasn't working as expected I checked my account and it also showed past due when my account is on autopay for months Macy's recently converted to a new bank and it seems that they are passing on the blame to their customers for autopay not processing timelyJust received a letter from Macy's today explaining that they are processing the payment If the payment was "past due" wouldn't they process on the next business day which is Friday Oct 2nd? Why wait until the 6th? The letter is also sent from their collections department.I want Macy's to review my account, confirm that my account is indeed on autopay, apologize for blaming me, the CUSTOMER, for their bank not picking up the autopay (no notice sent of bank change, found out at Macy's store), send a letter confirming that my near perfect credit is not going to get a hit because of Macy's incompetency and assure that the account is updated I also want a WORKING MACY'S CARD with the name [redacted] (my true legal name) on it

[redacted] *** [redacted] May 5, [redacted] ***Re: Revdex.com complaint # [redacted] Macy’s account ending in [redacted] and ***On behalf of Department Stores National Bank: Contact Date(s) With Customer: April 14, 2016, and May 2, 2016Complaint Summary: [redacted] authorized two checks ($2,566.66, and $558.47) to be placed on her account and her husband’s account; however, the checks were shown as being cashed but never credited to their accounts.Resolution: I contacted [redacted] on April 14, 2016, requesting the proof of payment be sent to me directly via email The proof of payment was then sent to our payment research team who reviewed further On April 23, the check for $was posted to her husband’s account (ending in ***), and on April 30, the check for $2,was posted to her account (ending in ***) I contacted [redacted] on May 2, advising the checks have been posted to both accounts, resulting in credit balances ($on her account and $on her husband’s account) This resolved her concernsStephanie C.Macy’s Executive Office [redacted] ***cc: [redacted] ***, Revdex.com

July 14, 2016Dear ***:I am in receipt of your complaint number [redacted] We have contacted the customer and offered to return the mattress and box springs so that she can re-select another mattress and box springShe is pleased with the offer and feels the matter is resolved.Thank You,Macy's Executive Office

Please, I have told Macy's three times I do not have a printer to please put a return label in the mailToday they have sent an electronic label to meAgain, they issue no means of me returning their item so I may get a refundYour help in thus matter is greatly appreciated[redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Unfortunately I decline and I am still adamant on it being a poor business practice to double the minimum payment due to a day lateness for unforeseen circumstances, regardless of the “courtesy” of waving the fees - but continuing to tack on them monthly moving forward just because of their “ agreed terms of the Department Stores National Bank Credit Card Agreement “Perhaps someone should take a look at the number of unsatisfied customers- especially those relating to these kinds of circumstances Doesn’t seem like this has helped the cause of Macy’s continuing to decline.I sent $after my payoff amount to cover any outstanding balance- no need to do me another “courtesy” This long time customer will never return to Macy’s [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint After reviewing the credit Macy has since recharged the amount that was credited so at this point they can give me a gift cardI have contacted the lady that I spoke to but have not heard back from herAlso, I have not received a solution to the mattress situation from Macy's and other credits that I am owed for return that they have not credited?? thank you Regards, [redacted] ***

RE: Revdex.com Case - [redacted] Dear [redacted] : I am in receipt of your correspondence addressed to Macy’s Executive Office from the Revdex.com (Revdex.com) As a liaison in the Executive Office, I have been asked to respond to your concerns on behalf of Department Stores National BankI am sorry for the concerns you have regarding the credit bureau reporting of this account Please be aware that under the Fair Credit Reporting Act, it is the responsibility of the credit reporting agencies to remove old information from credit reports Our records indicate that the first date of delinquency on the account occurred in April, We are unable to respond favorably to your request to update the reporting on this account until January, [redacted] , thank you for bringing this matter to our attention and giving us the opportunity to respond If I may be of further assistance on another matter, please do not hesitate to contact me.Sincerely, Macy's Executive Office###-###-#### Extension CC: Revdex.com [redacted] ***