Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me so long as the faux fur collar is received and I don't have to take my time to return the coat they sent me (without the faux fur collar) as they initially requested in order to have another coat sent I was just contacted today 12/by Macy't, so I have not gotten the faux fur collar yet to attach to the coat I would like to note that their Customer Service Dept is terrible and I am very disappointed in their handling of this matter until I contacted & filed a complained with the Revdex.com Three weeks later and finally someone has decided to send me the piece that was missing from the coat without causing the customer the hassle of standing in line at the [redacted] and driving around to the *** Something so simple especially when it was their errorThanks You Revdex.com for your help! Regards, [redacted]

June 03, 2016Dear [redacted] : We are writing in regards to the Revdex.com compliant ID # [redacted] We are truly sorry for the inconvenience you have experienced with Worry No MoreWe are informing you that Macy's Worry No More Coordinators will be contacting you within 7-business days to set up a full replacement of the [redacted] sofaIf you continue to have concerns or do not receive a call please contact ###-###-####We will be happy to assist with your concerns.Macy's finds this issue resolved Sincerely,Macy's Executive Office###-###-####

Re: Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of the inquiry, filed on your behalf, by [redacted] of the Cincinnati Revdex.com As a representative of Macy's Executive Office, I have been asked to review and respond to your concerns On behalf of Macy's, please allow me to apologize for your recent order cancellations as well as the time you have invested in attempting to resolve your concerns Please be aware we have implemented many different security measures to ensure the security of our shoppers One of our security measures is to verify the billing information provided by our shoppers with the billing information on file at the issuing bank of the credit card used to place the order Our records indicate your order was cancelled due to the phone number on the order not being the same as the phone number listed on your [redacted] account We ask that you please contact [redacted] to make any updates to your account information [redacted] ***, while it is never our intent to inconvenience you in any way, please understand these policies have successfully reduced the incidence of fraudulent activity on our website If you would like to replace order number [redacted] with verifiable billing information, please do not hesitate to contact me at the telephone number below My office hours are Monday through Friday, 9:AM to 4:PM, Eastern Time Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com of Cincinnati

July 25, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] On behalf of Macy’s: Contact Date With Customer: July 17, through July 21, Complaint Summary: [redacted] completed a bridal registry at our [redacted] , Macy’s After completing the registry she was unable to claim the registry online to give her access to manage it [redacted] had trouble getting through to someone that was able to assistResolution: Vice President Sales Manager from store [redacted] was able to assist [redacted] *** The store found there was a duplicate registry created and were able to cancel the duplicate, giving customer access to her original registry The store reached out to the customer to ensure she was satisfied and everything is working properly Kristi CMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you to Macy for fixing the issue and in a timely manner Regards, [redacted] ***

October 26, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] On behalf of Department Stores National Bank: Contact date with customer: October 22, Complaint Summary: [redacted] contacted our office to advise that there is a missing payment of $from her Macy’s [redacted] account sent June 3, She has been in contact many times with our payment research department trying to resolve this problem since that time Also, fees have been applied to her account Resolution: I issued a $credit adjustment, and verified that all fees that had been applied to the account have been removed, bringing the account to a credit balance of $ I submitted a credit bureau correction for the delinquency related to this matter I called [redacted] ***, apologized for this issue and explained the actions I have taken to solve this problem This resolved the complaint for her Michael J Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Macy's credited all interest & late fees on my accountMany thanks for your help[redacted] ***

January 3, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] (open) Macy’s store account ending in [redacted] (closed) On behalf of Department Stores National Bank: Contact Date With Customer: December 29, Complaint Summary: [redacted] claims that Macy’s closed his twelve (12) year Macy’s account without his consent He also informed us that his credit history began with this account, and that he has spent almost eight (8) hours on the phone in the last three weeks trying to resolve this issue [redacted] stated that he was misguided by some representatives who advised him that his issue was resolved, and others said that they were still working on it and once it’s resolved they will contact him [redacted] was disappointed that he had not heard back from our Credit Department, and is requesting that we reopen his account so he can retain his credit reporting historyResolution: I called [redacted] to inform him that his Macy's [redacted] is open, and that the year credit history has been forwarded to this account from his original Macy's store account I explained to [redacted] that on November 14, 2017, his account was upgraded to an [redacted] , and it can be used both at Macy’s and outside of Macy's if he would like I apologized that we are unable to reopen just the Macy's store account after the upgrade process was completed [redacted] requested a new Macy’s [redacted] card since he explained he shredded his card I sent him a new card, and advised that it will arrive in seven (7) to ten (10) business days [redacted] was satisfied with the resolution Alison GMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I received a Macy's Credit Card bill via US mail on Thursday, Jan28th, in the amount of $ This issue will not be resolved until I receive a bill via US Mail in the amount of $clearing my account Thank you Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The reason WHY I filed the complaint was that I asked for the account to be completely closed on the first phone call because the person was looking up my account with my social security number (which was NEVER addressed in the proposed resolution by Macy's)Had I not had email receipts enabled, I would have never known the second set of charges would be made after the person looked up my account againHad my account been closed the first time, I would not have had to go through this all over againMy other question is - Why was this person able to do it again when the new account given wasn't even activated? Because of Macy's push to keep cards open and utilize charge accounts, I had to spend a ridiculous amount of time on the phone disputing the second charges instead of them taking care of it on the first go-aroundWait times were 20-minutes per phone call and there were times when I couldn't even get throughEven after my repeated phone calls, I still received a bill for the second set of charges (which I already disputed) and had to call again Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I closed the Revdex.com complaint personally, in good faith that all was soon resolvedThis response from Macy's is misleading at bestI also received the same email and responded as such that it is not factualI took it upon myself to place a new order on the 17th of April for the lower price with savings of $plus tax because no one at Macys could help meI talked to no less than customer service people via phone and email and all replied the same, that nothing could be done after I placed the original order on April 15thI then took it upon myself to place a new order at the savings price and informed them via email I would be returning or refusing the first shipmentWithin one hour of the new order a Customer Service rep called to inform me that since I would no longer need the first order, she was rerouting the initial order back to the warehouse and I would not receive it allShe told me once received, order would be credited immediately.I was also contacted the following afternoon by another customer service person who said that she would be happy to give me the price reduction/credit of $I told her the sale ended the day before so I had already ordered a new one at the reduced priceShe said she also could not give me a refund for the shipment that was rerouted until item was received back at their warehouse.The reply email to you(and I received a copy as well) stated that THEY placed a new order, which is I did that on my own, and also that the item had been rerouted per my request, also false, it was rerouted by them when I placed the new order and their rep called me to inform me of thatAs of today, the item(intial order and shipment) has been received at their warehouse and I am awaiting the $of my money from Macys for refund of the orderI basically received no help from Macy's until after the fact of buying the item twice to get the adjustment on my own and having to file a Revdex.com complaintI had already reordered the item on my own because no assistance had been offered and sale was endingI am now awaiting the refund of my from Macy's and my buying relationship with Macy's will be ended permanentlyIt is actually still not fully resolved, so I can not say I am happy with the outcome

Dear Nancy M.This letter is in response to related to the debt referenced aboveI wish to save us both some time and effort by settling this debt Please be aware that this is not an acknowledgment or acceptance of the debt, as I have not received any verification of the debt Nor is this a promise to pay and is not a payment agreement unless you provide a response as detailed belowI am aware that your company has the ability to report this debt to the credit bureaus as you deem necessaryFurthermore, you have the ability to change the listing since you are the information furnisher.I am willing to pay [this debt in full in return for your agreement to remove all information regarding this debt from the credit reporting agencies within ten calendar days of paymentIf you agree to the terms, I will send payment immediately in the amount of $payable to Collection Agency in exchange to have all information related to this debt removed from all of my credit files If you accept this offer, you also agree not to discuss the offer with any third-party, excluding the original creditor.If you accept the offer, please prepare a letter on your company letterhead agreeing to the termsThis letter should be signed by an authorized agent of Collection AgencyThe letter will be treated as a contract and subject to the laws of my state.As granted by the Fair Debt Collection Practices Act, I have the right to dispute this alleged debtIf I do not receive your postmarked response within days, I will withdraw the offer and request full verification of this debt.Please forward your agreement to the address listed above.Sincerely, [redacted] cc: [redacted] ***The Revdex.com

[redacted] *** [redacted] June 18, [redacted] Re: Macy's Store Account ending in [redacted] Macy's [redacted] Account ending in [redacted] Dear *** [redacted] : I am in receipt of your recent complaint filed with the Revdex.com, regarding your Macy's Store account ending in *** As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) I was sorry to learn that your July 10, 2013, payment for $was applied to your Macy's [redacted] account ending in [redacted] and not your Macy's Store account ending in *** I hope you will accept my sincerest apology for any frustration or inconvenience you may have experienced Additionally, we received your payment of $on January 29, 2014, which paid your Macy's Store account in fullDue to the misapplied payment from July 10, 2013, we requested that [redacted] , [redacted] and [redacted] delete the late payment history for the months of July 2013, to present from your credit report Kindly allow at least seven (7) to ten (10) business days for the agencies to modify their records to reflect the information contained in our request As of the date of this letter, your Macy's Store account and your Macy's [redacted] account are closed with a zero ($0.00) balance [redacted] , thank you again for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, [redacted] Macy's Executive Office ###-###-#### Extension [redacted] cc: Revdex.com Complaint ID - [redacted]

June 28, [redacted] Re: Revdex.com complaint ID [redacted] Dear [redacted] ***: We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my apology for any inconvenience this situation may have caused and for the service you described receivingWhile I would have liked to speak with you personally about this matter, my attempts to reach you were unsuccessful I contacted a Macy’s internet administrator about your inquiry and can confirm that your macys.com profile has now been deleted from our recordsWhile the process may take 7-days to be completed, this letter will verify our actions [redacted] ***, I appreciate this opportunity to respondIf you need assistance on another matter, feel free to call me at the telephone number noted below Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

December 24, [redacted] ***Cincinnati Revdex.com E Fourth StSuite 600Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] : We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted]

April 22, [redacted] ***Re: Macy's account ending in *** Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's account ending in *** As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National BankOur records indicate that your account is set up to receive electronic billing statement notifications through CheckFree, and we have verified that the notifications are being delivered to the email address of [email protected] These reminders are sent three (3) to five (5) business days after the closing date of your billing cycle with a payment due date by the 8th of each month This is to allow our customers ample time to make a payment It is up to the customer to log into their online account to view the current billing statementIn our letter dated March 16, (copy enclosed), you were advised of the status of your account and sent copies of the billing statements with the payment due dates of October 8, 2015, through March 8, I have enclosed copies of these statements for your review As of the date of this letter, the account balance is $ The account was closed on January 12, 2016, by the creditor because payments were not received as required by the terms of the Department Stores National Bank Credit Card Agreement The account charged off on April 12, 2016, due to non-payment It was assigned to an outside collection agency, [redacted] , for the outstanding balance of $ Please contact [redacted] at ###-###-#### to establish payment arrangements[redacted] ***, if I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely,Julia O.Macy's Executive Office###-###-#### Extension ***Enclosurescc: Revdex.com [redacted]

[redacted] *** [redacted] January 17, [redacted] Re: Revdex.com, Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint filed with the RevDex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns Since receiving your complaint on December 7, 2016, several attempts to reach you via telephone and email have been made by myself and the Vice President Store Manager of the Macy’s [redacted] Store Most recently, I left a voicemail for you on January 9, 2017, with my contact informationWe are anxious to respond to your concerns but simply cannot do so until we obtain additional information We appreciate you bringing your concerns to our attention and welcome the opportunity to discuss this further I encourage you to reach me at the telephone number listed below, or via email at [redacted] , at your convenience Sincerely, Stephen CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com [redacted] , Vice President Store Manager, Macy’s [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint.That is correct there was an issue with processing of my payment; however, I was never notified of this error until after the next billing statement when both interest and late fee were appliedI also refuse to think that many calls in a hour period is a courtesy- it is harassmentEspecially after I acknowledged the reminder and explained I would look into it Regards, [redacted]

May 16, [redacted] ***Re: Revdex.com ID # [redacted] Macy’s [redacted] account ending in [redacted] (Lost-Stolen) Macy's account ending in [redacted] (Lost-Stolen) Macy’s [redacted] account ending in [redacted] (closed) Macy's account ending in *** (closed)Dear [redacted] :I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have been caused regarding the fraud on your Macy’s and Macy’s [redacted] account, and for the problems you encountered while attempting to resolve this matter Upon review, I found that on November 18, 2015, you disputed the charges on your accounts At that time we reported your Macy’s account ending in [redacted] and your Macy’s [redacted] account ending in [redacted] as lost/stolen and a new Macy’s account ending in [redacted] was opened, and a Macy’s [redacted] account credit card ending in [redacted] was issued I was disappointed to hear that you called monthly with no resolution to your complaint If a charge is determined fraud, any related fees will be removedI am pleased to convey that on December 15, 2015, we removed the $fraud charges from your account ending in *** As of today’s date your Macy’s account is closed with a zero ($0.00) balance In addition, on March 17, 2016, we removed a total of the $in disputed charges, late fees, and interest from your account ending in *** An error occurred and we credited one late fee twice resulting in a credit balance of $ I have corrected that error and as of today’s date your Macy’s [redacted] account is closed with a zero ($0.00)balance Also, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and [redacted] delete the late payment history for November through April on your Macy’s [redacted] account from your credit file Kindly allow at least days for the agencies to modify their records to reflect the information contained in our request Until then, this letter will serve as confirmation of this request [redacted] , thank you for bringing this matter to our attention There is no excuse for the service you received and I can only apologize on behalf of our organization Your business is important to us, as well as appreciated If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The first correspondence on this matter was a letter I received from the collection agencyAs I already explained, I contacted the Agency the same day that it was receivedThe person I spoke with on the phone could not answer my question on what Macy's had done to contact me and I was told to call Macy'sHowever, I had attempted to call Macy's Card Services on multiple occasions and I was not treated with respect as a customer should be treatedFurthermore, I was not even given the respect to be spoken to on this matter as I was screamed at and yelled at and told I could NOT under any circumstances speak to a supervisor, that all my dealings had to be with the collection agencyThis should have never gone to a collection agency in the first placeMy phone number is on file with you guysMy address is on file with you guysBut that is not how you chose to operate and conduct businessI may not have received the letter that Macy's attached on the grounds that I live in a condo and they left off my unit numberThat is not my fault as they have my unit numberThe bills have started to come via paper to my home again once the Revdex.com complaint had been filed and it came addressed to the proper unit number and when I tried to call and deal with it, I was once again yelled at and scolded that I needed to contact the collection agencyIn my opinion, Macy's has a long way to come to meet World Class Customer service which is something I learned about while in the industry working for ***I have done everything in my power to rectify this situation as soon as I was aware and Macy's Card services has been a road block....period! As stated previously, I am willing to make the payment that I am faulted for, less the late fees as this was not my doing with Macy's hidden restrictions on online payment moving my account to electronic bills was their doing, not mine! The fact I was not notified is why I now owe $300+ more and I refuse to pay for their mistakeFurthermore, they have ruined my credit over thisI am a hard working veteran that does her due diligence to work hard, further my education and pay my bills on timeWith everything on my plate and my memory issues, I sometimes am a little late, but always very apologetic and pay the late fees on what is actually my faultOnce they restore the credit they have ruined, I will pay the money I spentThey need to look at how they conduct business and fix their mess on their end Regards, [redacted]