Macy's

April 08, [redacted] ***, We are in receipt of complaint ID# [redacted] regarding the customer's recliner repairsWe had contacted the customer and approved to order the parts to repair the recliner as a onetime accommodationAt this time, Macy's will consider this matter closed Sincerely, Macy's Executive Office

Please cancel complaint with Macy's was assigned ID [redacted] .I went to the store and was made wholeI tried to call, but the number does not accept incoming calls Thanks fro your help Tina, [redacted] ###-###-####

May 10, [redacted] ***Re: Revdex.com complaint # [redacted] Macy’s [redacted] account ending in ***On behalf of Department Stores National Bank: Contact Date With Customer: April 26, 2016, and May 4, 2016Complaint Summary: The customer stated she received an email regarding a fraudulent charge on her account in early MarchShe called back and stated it was not her charge and the agent advised her account would be blocked and was told not to pay her billShe called to activate her new card and was told a claim was not filedA few weeks later, after not hearing about her account, she called to see why her charge was not going throughShe was advised there was an unpaid balance on the accountShe was placed on hold, and transferred to find out why her account was unable to be usedShe states the customer service is unacceptable, especially from the non-English speaking representatives.Resolution: Ambassador Brian Jcalled and spoke with client Apologized for misinformation she had received regarding the charge and advising her not to pay her bill He explained that the charge was never posted to her account, that the late fee has been removed Customer was very happy with resolution.Brian J.Macy’s Executive Office###-###-#### cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] December 04, [redacted] Re: Revdex.com ID # [redacted] Macy's [redacted] ending [redacted] On behalf of Department Stores National Bank: Contact Date with Customer: December 2, Complaint Summary: [redacted] disputed charges of $made on July 11, She reported her card lost and disputed charges but the charges have not been removed Resolution: I called [redacted] and apologized for the delay and any frustration trying to resolve this issue I advised her we had been able to verify the charge was not hers and as of today the charges have been removed She should see the credit on her next month’s statement She stated she feels the issue has been resolved I thanked her for speaking with me today Rhea B Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, RevDex.com

[redacted] *** [redacted] November 22, [redacted] Re: Revdex.com ID [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the Better Business Bureau As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Thank you for the courtesy you extended to me during our phone conversation on November 10, As we discussed, I would welcome the opportunity to better address your concerns, however, we are unable to locate an account number for you in our systems If you wish to send me a copy of the information being reported in your credit report, it may be helpful in determining how I can assist you As you may not be aware, you have the right to dispute the accuracy or completeness of the information reported to us, by contacting the consumer reporting agency directly at: [redacted] [redacted] [redacted] *** [redacted] *** [redacted] *** [redacted] *** [redacted] ###-###-#### ###-###-#### ###-###-#### [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

During my transaction with Macy's I feel my confidential rights were violatedI would like to know Macy's policy on swiping a drivers license into the system without advising a customer before handI would like to speak of compensation with Macy's for stealing my informationI want a real explanation on why this took place

Dear [redacted] ***: I am in receipt of [redacted] complaintAs a representative of Macy's Executive Office, I was asked to review and respond to her concernsUnfortunately, I have been unable to speak to [redacted] directlyI have, however, left her several messages regarding her concernsTo date, I have not had a response back from [redacted] ***Based on the above, Macy's considers this complaint closedSincerely, Colette O.Macy's Executive Office###-###-#### Extension ***

September 17, [redacted] Marketplace Resource Consultant Cincinnati RevDex.com re: Revdex.com Complaint ID: # [redacted] Dear [redacted] ***: I contacted [redacted] to apologize and resolve her complaintFortunately, we were able to replace her order at the sale price as her merchandise was availableFree expedited shipping was provided as a courtesy ** [redacted] does consider the matter resolvedPlease let me know if there are any further questions or concerns Sincerely, Marjorie B Bloomingdale's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***

May 3, [redacted] ***Re: Revdex.com ID # [redacted] Macy's account ending in ***Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy's Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any delay, confusion, or frustration that may have been caused regarding your merchandise returnMacy’s has a very liberal return policy and we will accept for exchange or return all merchandise that does not satisfy you However, returns are subject to validation and approval With a receipt or proof of purchase, a refund will be credited back to the original form of payment used or a store credit in the form of a gift card will be issued A review of your account shows on January 6, 2016, the merchandise was received in our warehouse as a return You contacted us by phone on January 27, 2016, and were advised a credit was pending On February 2, 2016, when you contacted us again by phone, you were advised a Gift Card had been mailed to the address noted above On February 27, 2016, when you contacted us by phone to advise the Gift Card had not been received, and a debit in the amount of $was made to the Gift Card and credited to your Macy’s account as shown on your statement (copy enclosed) for the period ending March 9, [redacted] ***, while I can certainly understand your frustration surrounding these events, it is not Macy’s policy to compensate for a situation such as this; therefore, I must decline your request for a $gift card However, as a gesture of goodwill, please accept the enclosed $Macy’s Money Thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension ***EnclosuresT [redacted] *** ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint It's not my fault that I didn't know of the past due balance at the time I paid the whole card offIf that's the case then why didn't the CASHIER inform me of this so I could have taken more money out to payThat being said, I don't believe you are doing anything from the "kindness of your heart." You may have credited my account back, but there was more than $I received in the mailGoing forward, I am not accepting your offer because I was told by MANAGEMENT I would get the check in the mail and she would send a letter to all THREE CREDIT BUREAUS to remove YOUR COMPANY from my reportLastly, if you do not REMOVE MACY'S FROM MY REPORT I will pursue further with this matter, AGAIN I did PAY OFF WHAT I WAS TOLD by YOUR CASHIER, in order to close my accountKINDEST Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted]

Re: Complaint ID # [redacted] Dear [redacted] : I am in receipt of the inquiry, filed on your behalf, by [redacted] of the Cincinnati Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns On behalf of Macy's, I would like to extend my sincerest apology for the inconvenience and frustration you experienced Upon review, our records indicate our Corporate Office has been unable to reach you after many attempts to discuss your concerns As such, we ask that you please reach out to Katherine Ddirectly at ###-###-#### for resolution Thank you for bringing this matter to our attention and giving me the opportunity to respond Please contact the telephone number listed above for further assistance Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI received the reimbursement check for the damage done on 2/16/and I am satisfied with the outcomeThank you for taking care of business Regards, [redacted]

Re: Complaint ID # [redacted] Dear [redacted] : I am in receipt of your most recent response to our letter dated November 4, 2015, forwarded to us by the Revdex.com As I have previously addressed your concerns, I have been asked to once again respond I am sorry you did not find our response satisfactory As previously mentioned the authorization hold in the amount of $was placed on your account once your order was submitted This authorization amount was then released to your bank within a 24- business hour period from the original date of October 23, In some instances, the amount of time for the removal of an authorization hold varies between credit card companies [redacted] , thank you for your feedback and bringing this matter to our attention Your feedback is critical as it assists us in areas in which we can improve upon If you need additional details regarding our authorization hold policy, please visit the following: https://customerservice.macys.com/app/answers/detail/a_id/181?cm_sp=macys_custom...⇄ If you would like direct assistance or have further questions, please feel free to contact me at ###-###-#### My office hours are Monday through Friday, 9:AM to 4:PM, Eastern Time Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com of Cincinnati

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I have had an account with Macy's since November of In the four years that I have had this account, I have paid it off over and over againI believe that I have shown responsibility time and time again, and that I have proven that I am a responsible card holder who owns up to my debt, especially with Macy'sThe company is saying that they have to report accurately whether or not it is in favor of the customer, but I know for a fact that the company is able to do goodwill adjustmentsFour years of loyalty and constant payments in full-- is that not enough to show that I have no ill will towards this company? On top of that, the company is who decides whether or not I'm late on a payment because they're the ones who decides when I'm even supposed to pay, so therefore if the company decides I'm late, then I'm late, but if they decide I pay as agreed, then I pay as agreedThe company is who decides what is accurate or inaccurateBy not adjusting this mark on my credit, the company is choosing to hinder me from receiving home loans with lower interest because the mark has brought my credit score down significantlyThe damage of that is far greater than any damage I may have done to the company by paying late once in four years, and if I'm greatly affected by this, I will bring this issue to my law firm and let my lawyers deal with the company's legal department instead Regards, [redacted]

July 12, [redacted] [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the RevDex.com, which was forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) In reviewing your account and the details you provided in your complaint, I found that your account was closed on December 13, 2015, due to non-payment Although your account was closed, you had an outstanding balance in the amount of $which continued to accrue interest and late fees as it remained unpaid As shown on your statement for the period ending February 11, 2016, we received your payments totaling $164.21, and because we removed fees on your account totaling $113.00, your account was at a zero ($0.00) balance until your billing cycle If you have been paying less than the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date that your payment is received The minimum interest charge is $2.00, and interest will appear on the following billing statement Applying this to your account, on February 11, 2016, your bill closed with a $interest charge for the billing cycle as a result of the loan provided to you between January 13, and February 8, Although the interest was charged correctly, as a courtesy to you, on April 13, 2016, we removed charges totaling $and to date, your account remains closed with a zero ($0.00) balance I have enclosed a copy of the DSNB Credit Card Agreement for your review, which outlines our billing policies regarding interest and late fees In regards to your receipt of billing statements, I have also enclosed copies of your statements for the period ending November 16, through May 13, 2016, for your review You enrolled your account in paperless statements on January 7, Our records indicate your billing statements were sent and opened via email at [email protected] on the dates show below: Date Statement Emailed Date Email Opened 11/16/11/16/12/16/Not Opened 1/16/1/16/2/15/2/15/3/16/3/16/4/15/4/15/5/17/5/17/ As a credit provider, we have an obligation to accurately report all activity, either favorable or unfavorable, to the credit reporting agencies My review of this matter found all reporting to be accurate; however, I have updated your credit file to reflect “customer disputes reporting.” Respectfully, I am unable to clear the derogatory information from your credit file, as you requested If I may be of assistance to you in another matter, please contact me at the phone number listed below Sincerely, Stephen CMacy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] ***, Revdex.com

***, We are in receipt of the rebuttal for Complaint ID # [redacted] regarding the advertising of our delivery feeIn response to the consumer complaint, as previously advised, we do not advertise our pricing for furniture and mattresses as “delivery included” Therefore a consumer should not assume the delivery fee is included on our price tags in store or our pricing featured online We do have several ways in which we alert our customers about delivery fees that are applied to any order that will be delivered At this time we will not be changing our advertising policy as our methods are well within standardHowever, we will send the consumer's feedback to the appropriate personnel, as we appreciate all criticism from our customers At this time Macy's will consider this matter closed, and we will not respond to any additional rebuttals regarding this matter Thanks, Macy's Executive Office

June 29, [redacted] ***Re: Revdex.com Complaint ID: [redacted] Dear [redacted] : Your most recent comments regarding the complaint you filed with the Revdex.com have been forwarded to me for additional review and response As a representative of Macy’s Executive Office, I was asked to further address these topics I was sorry to learn of your dissatisfaction with the [redacted] gift-with-purchase items you received, and the service you describe receiving when you presented this issue to the Macy’s store for assistance As MrJinformed you during your conversation on April 13, 2016, unfortunately gift-with-purchase items are limited in stock and we no longer have the items you received As resolution to this matter, on April 15, 2016, MrJudd sent you $in Macy’s Money as an equivalent valued replacement for the gift-with-purchase items we no longer have in stock I hope you use this certificate to find a comparable item inside any of our storesBased on our actions made in good faith, we consider this matter resolved If I may be of assistance in another matter, please contact me at the number listed belowSincerely,Stephen C.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com Vice President, Store Manager, [redacted] ***

Hello, We are showing that this item was returned to our locationIt arrived back to our warehouse worn and heavily usedIt had stains on it and did have a smell to itWe promptly emailed you to notify you that it did not adhere to the return policy that costumes cannot be worn and returned After discussing this with you, we advised you to contact [redacted] as they will cover the cost of the return even though it did not adhere to our policy and was wornYou purchased this from [redacted] and we are showing that you contacted them and [redacted] already refunded the purchaseThere is nothing more that can be done from our end, the order was refunded in fullPlease contact [redacted] directly if you need further assistance with your purchase from themThank you

June 16, [redacted] ***Re: Revdex.com Complaint ID [redacted] Macy’s accounts ending in [redacted] (closed) & [redacted] (stolen)Dear [redacted] :I am in receipt of the complaint you filed with the Better Business Bureau, which was forwarded to Macy's Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have experienced regarding your fraud claim on your Macy’s account, and for the problems you encountered while attempting to resolve this matter Upon review of your account, I found that you called on December 3, 2015, to report fraudulent charges placed on your account in the amount of $ At that time, we reported your Macy’s account ending in [redacted] as stolen and a new credit card ending in [redacted] was issued I am happy to inform you that on April 11, 2016, we removed the $fraudulent charge, $in interest charges and $in late fees On April 16, 2016, an additional $interest charge was removed bringing your account to a zero ($0.00) balanceOn April 28, 2016, your account ending in [redacted] was closed per your request Additionally, we cleared our internal records of any delinquency associated with this issue and requested on April 11, 2016, that [redacted] , [redacted] and [redacted] update their records and delete any history of delinquency for the time period of January through April on your Macy’s account from your credit report Please allow the agencies thirty (30) days to update their records [redacted] , your business is important to us as well as appreciated Please accept the enclosed $gift card as a gesture of goodwill If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help.Sincerely,Monique M.Macy’s Executive Office###-###-#### Enclosure /mailed June 16, 2016cc: [redacted] ***, Revdex.com