Macy's

September 16, [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted] : As a representative of Macy's Executive Office, I was asked to review and respond to your concerns On behalf of Macy's, please accept my sincere apology for any inconvenience you experienced when your macys.com orders did cancelIt is never our intent to disappoint a customerIn this instance, you were unable to order because an order was disputed in May of Upon your request, we were able to review the information and remove any impediments to your placing orders online for Macy'sOur customer service associate would not have been aware of the specific reasons the orders were not being placed, only that the verification process did not permit the order to go forward [redacted] , thank you for bringing this matter to our attention and allowing me to respondPlease do not hesitate to call me at the telephone number listed below, if I can be of further assistance Sincerely, Marjorie B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Cincinnati Revdex.com

November 16, [redacted] Re: Revdex.com complaint # [redacted] Macy’s [redacted] account ending in [redacted] On behalf of Department Stores National Bank: Contact Date(s) With Customer: November 11, Complaint Summary: Customer contacted us to advise that she received her statement for the period ending October 9, and noticed that she missed her $payment due date of November 6, She received her card a few days ago and called to activate it and make a phone payment and she was routed to Collections She was led to believe by the associate that she needed to make a payment before the card could be activated so she authorized an $payment Later that evening she attempted to use the card online and received an error message of “invalid security code” After numerous calls, and transfers to various departments, she felt like we intended to restrict the account until the funds for her payment were released from her account Resolution: Upon reading [redacted] complaint, I recognized she was trying to use the three digits from the back of her card instead of the four on the front for her online order I called her to advise and address her concerns I apologized for the immediate routing to collections and advised that the system automatically codes the account if the minimum payment is not received by due date I thanked her for advising us of the customer service issues she encountered in trying to resolve her issues as we would use them as training opportunities Janice D Macy’s Executive Office ###-###-#### Extension cc: [redacted] ***, RevDex.com

October 30, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s store account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my apology for any frustration you may have experienced while trying to get your purchase dispute resolved I see that you contacted our credit center on March 25, 2017, to dispute the damaged purchase of $from March 6, Unfortunately, when the dispute was reviewed by our credit center, the billing dispute was denied because the item had not been returned After reviewing your phone conversation from March 25, 2017, I have found that you were informed the purchase of $from March 6, 2017, would be credited back to your account Because you were told this charge would be credited back, I have credited this charge, as well as an additional $in late fees and $in interest As of the date of this letter, your account has a credit balance in the amount of $which may be used towards a future purchase To request a refund check for this amount, please call Customer Service at ###-###-#### This letter will also confirm that we cleared our internal records of any delinquency reported for the time period of May through October, and requested that Equifax, Experian, and TransUnion remove the delinquency from your credit report Please allow the agencies approximately thirty (30) days to make the necessary corrections to their files Until then, this letter will also serve as confirmation [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Kristi CMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint The sales person did not tell me exactly what it is when they pulled my creditI was not aware of this until the last minute when I was handed with receipt and told I was not subject to pay at that dayThe person 'assisted' me for the process, and I realized its a credit card only after everything is doneI called you guys immediately then was told your department was closed for the day So in this case what do you think anything else I can do?? I am only complaining you failed to disclose this application fully to customersI had to guess is there any commission behind to push the sales person to act like this This is fully unacceptableYou guys do not care a tiny whether your actions hurt others credit or not! I do not demand anything else but only to remove the account completely Regards, [redacted] ***

[redacted] *** [redacted] March 21, [redacted] Re: Revdex.com ID [redacted] Macy's account ending in [redacted] Dear *** [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the RevDex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any inconvenience you may have experienced In reviewing your request, our records indicate that you experienced some difficulty in setting up your online access in October, but were able to make an $payment through the online servicing site on October 23, The email that you registered for delivery of your email statement notifications is [email protected] Please ensure that you have added our email address to your contact list to prevent future issues when we send you your statement is ready for viewing notifications Should you need additional assistance, please contact our Technical Support Team at ###-###-#### and select option when presented with the available options On March 7, 2016, I cleared our internal records of the delinquency associated with this issue, and have requested the credit reporting agencies update their records and delete any history of delinquency from the time period of January and February Please allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to update their files This letter will serve as confirmation of this request [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint When I called in July the representive informed me I only owed because my account would be credited $which does equal $the minimum amount dueIf I was informed that the $would not go towards my mimimum I would have paid that amount so I wouldn't be charged another late feeAs you can see I paid the $so there would be no more late fees chargedBut I'm still asking for my account to be fixed as I did pay $and credited $which equals the $113, so the late fees and interest charged on the past bill should not have been chargedIf this does not get resolved I will be sure to never give Macy's my business again and I have a lot of family and friends who shop here and will tell them their customer service is horribleI've never had an issue with any company before, I'm very diappointed with Macys Regards, [redacted]

Dear [redacted] ***: Thank you for speaking with me today regarding your Revdex.com Complaint ID [redacted] Again, I apologize for all of the trouble you had to go through to obtain your credit for returned merchandiseAs per our conversation, I am sending you a gift card for $as an accommodation, which you should receive within 3-business daysBased on the above, Macy's considers this matter closed and resolvedSincerely, Colette O.Macy's Executive Office###-###-#### Extension ***

[redacted] *** [redacted] July 23, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear *** [redacted] : We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your inquiry on behalf of Department Stores National Bank A review of your account shows that after you spoke with Kelley on June 27, 2016, your request was escalated to a Manager for further review I am pleased to share that on July 2, 2016, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and TransUnion delete the late payment history for April and May on your Macy’s account from your credit report A letter was also sent to you advising you of the action we took to resolve your concerns Kindly allow at least thirty (30) days for the agencies to modify their records to reflect the information contained in our request This letter will serve as confirmation for our request [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

September 11, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy's [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your most recent complaint filed with the Revdex.com and forwarded to Macy's Executive Office As a liaison in this office and because I am familiar with your file, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my personal apology for the length of time that it took to resolve this matter As noted in my letter dated May 8, 2017, your initial report of fraudulent charges on your account was on February 6, 2017, and our Fraud Department sent you a Statement of Fraud (SOF) form to complete and return On March 8, 2017, you notified us of an additional fraudulent charge and we received your completed SOF on April 25, Please note that it may take up to ninety (90) days after receipt of your completed SOF form for the Fraud Department to complete their investigation When I received your initial complaint on May 2, 2017, all but the last reported charge of $had been removed from your account On May 5, 2017, the $charge, $in late fees and $in interest was removed resulting in a zero balance on the accountAs a part of this process, we request that the credit reporting agencies update their records to remove the delinquencies reported related to the fraudulent activity When I received your complaint dated August 27, 2017, I requested verification of what was reporting for the three credit reporting agencies and found that one month was not updated properly Our Fraud Department corrected the error on August 29, 2017, as noted in my letter dated August 31, Copies of my previous responses are enclosed as reference [redacted] , I hope this clarifies the actions taken on your account Again, I apologize for the length of time it took to resolve this for you If I may be of additional assistance, please contact me at the number listed below Sincerely, Janice D [redacted] Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] ***, Revdex.com

Dear [redacted] : I am in receipt of your complaint forwarded to us by the RevDex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns Please accept my sincerest apology for the delay in receipt of your return creditOur records indicate that the credit for $1,has posted to your Macy's accountAs well, due to the inconvenience you have experienced, I have processed a 10% discount on your new orderA credit in the amount of $ will be posted to your Macy's account within the next - business days Your business is important to us, and we hope you will allow us the opportunity to exceed your expectations in the future Please do not hesitate to contact me at the telephone number listed below for assistance Sincerely, Jennifer C Macy's Executive Office

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Thank you for your responseI do disagree and do not expect in any other messages from you or MacysI did want to go on record and express my displeasure with Macy's service and policies and I have done that Regards, [redacted]

P.OBox Phoenix, AZ 85072- October 14, [redacted] Re: Revdex.com ID [redacted] Macy's account ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the Better Business Bureau As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely apologize for any frustration you may have experienced in trying to resolve this matter Upon reviewing the information you provided, our payment research team was able to locate your payment of $and applied it to your account I have also credited the account for late fees and interest charges totaling $resulting in a credit balance of $for which we have requested a credit balance refund check to your billing address Please allow seven to ten business days for the check to arrive We cleared our internal records of the delinquency and requested that [redacted] delete the delinquency for September Please allow the agencies approximately seven (7) to ten (10) business days to make the necessary corrections to their files Until then, this letter will serve as confirmation of this request We are sorry that this issue has affected our business relationship and closed your account per your request [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Revdex.com

Dear [redacted] ***, We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank youBest regards, Sharlita H.Liaison, Omnichannel Executive Office| Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

February 6, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] (closed) Macy’s store account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive OfficeAs a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National BankPlease accept my sincere apology for any inconvenience and frustration you experienced regarding this matter including the representative who disconnected the online chat without first confirming with you When an account is reported lost, we will issue a replacement card to the address listed on the accountOur records indicate that we reported the Macy’s [redacted] account and Macy’s store account lost several times in the past with the most recent activity with a Macy’s store account in The Macy’s [redacted] account ending in [redacted] was opened on June 5, 2009, and closed on February 8, 2013, by the customerOn September 27, 2017, we reported the Macy’s store account ending in [redacted] lost and the system generated a new account ending in [redacted] and a replacement card was not issuedOn November 20, 2017, the Macy’s store account ending in [redacted] was reported lost and a new account ending in [redacted] was issuedA replacement card was requestedOn December 27, 2017, the address was updatedOn this same date, the account ending in [redacted] was reported lost and a new account ending in [redacted] was issued, but no card was sentThis account ending in [redacted] has a $credit balance for the courtesy adjustment from November 20, On January 14, 2018, you called stating that you had not received the Macy’s store cardOn the following date, we reported the Macy’s account ending in [redacted] lost, and changed the address again which matches the one listed aboveI requested that a card be sent to you for the newly issued Macy’s account ending in ***I also requested a refund check for the $credit balance, which you will receive within 7-business daysPlease note that we do not send out billing statements when an account has a zero ($0.00) balanceThe representatives who initially reported your card lost on September 27, should have ensured that a replacement card was issued and confirmed the addressSince then, we changed your address on two separate occasionsBe assured that I have shared your complaint and my response with the appropriate management I understand you are requesting some type of compensation; however, Macy's does not provide compensation due to a situation such as thisWith respect to the pair of shoes that you referenced you returned to the Macy’s Pembroke Lakes store, please provide me a copy of the receipt, and I will be happy to further research this matterThank you for the time you took to bring your concerns to our attention and for giving me the opportunity to respondIf you have any further questions, do not hesitate to contact me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Customer Services Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] This is the third message re the Macy's complaint I have answered it twice[redacted] ***

[redacted] *** [redacted] October 6, [redacted] , ** [redacted] Re: RevDex.com Complaint ID [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date With Customer: September 30, 2015, via telephone Complaint Summary: Customer unable to access account online Resolution: I called customer and told her that I processed adjustments as promised ($in interest charges and a $late charge) that she will see on next statement I called Macy’s technical assistance department and arranged for a member of their management team to call [redacted] personally to assist her with accessing account online I apologized to customer for ongoing issue Carrie W Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, RevDex.com

[redacted] ***Dear [redacted] ***:I am in receipt of your complaint # [redacted] forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsI apologize for the inconvenience of the ordering process over this past weekendI was able to place this order for theearringsI have sent these as a courtesy for your frustrationThank you so much for being our valued customer, if you should have any further questions or concerns please contact me at the number belowHappy holidays to you and yours.Sincerely, Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

April 13, [redacted] ***RE: Revdex.com Complaint ID: [redacted] Bloomingdale's Account Ending in ***Dear [redacted] :I am in receipt of a complaint forwarded to Bloomingdale's Executive Office by the Revdex.com (Revdex.com)As a liaison in the Executive Office, I have been asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)Please accept my sincere apology for the difficulty you experienced when speaking with Bloomingdale's Customer Service Department and attempting to make a payment by check in August As a company that prides itself on providing excellent customer service, it is always disappointing when a customer is not fully satisfied with the level of service provided.In reviewing your concerns, I pulled your billing statements from June 2016, through November For your convenience, I have enclosed the above mentioned billing statements in this mailingYour June billing statement shows that a $purchase was made on May 27, This purchase resulted in a balance of $39.74, with a minimum payment of $27.00, due by July 24, When no payment was received by the due date, a late fee of $and a $interest fee were charged, resulting in a balance of $68.74, with a minimum payment of $57.00, due by August 24, 2016.Our records show that you called Bloomingdale's Customer Service Department on August 22, Although we were unable to review the phone call, we were able to verify from the account notes and subsequent phone calls on your account, that you attempted to make a payment on August 22, However, the associate assisting you incorrectly input your checking information, causing the payment not to be processed and causing you to incur additional fees and interest through October The late fees, returned check fee, and interest from June through October were credited, and as reflected on your November 2016, billing statement, we received payment for $on November 21, 2016, which brought your account current.In your complaint, you indicated that you verified that the payment was processed when you made your payment by phone in August For clarification, when making a payment by phone via your checking account, we can only verify that the payment has been processed by our back office at the time you make your payment; however, it can take up to five business days for the payment to actually clear your bankPlease accept my apology for any confusion with regard to this matter.I understand your desire to clear your credit bureau reports of all derogatory informationOur internal documents have therefore been cleared of the delinquency due to the associate error in August 2016.Moreover, we have requested that [redacted] , [redacted] and [redacted] delete the delinquency for August 2016, through October Kindly permit the agencies approximately thirty (30) days to make the necessary corrections to their filesUntil then, this letter will serve as confirmation of this request.Thank you for your continued patience regarding this matterIf I may be of further assistance, please do not hesitate to contact me at your convenience.Sincerely,Durand C.Bloomingdale's Executive Office###-###-#### Extension ***Enclosurescc: [redacted] ***Revdex.com

[redacted] *** [redacted] July 18, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] (lost/stolen) Macy’s account ending in [redacted] (stolen) Macy’s account ending in [redacted] (closed) Dear [redacted] **: I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have been caused regarding the fraud on your Macy’s account, and for the problems you encountered while attempting to resolve this matter Upon review, I found that on November 18, 2015, you disputed the charges on your account At that time we reported your Macy’s account ending in [redacted] as lost/stolen and a new credit card ending in [redacted] was issued During the investigation on your account, our Fraud Department reported the account ending in [redacted] as stolen (since additional fraud purchases were made after your initial report on November 18, 2015), and a new card ending in [redacted] was opened I was disappointed to hear that you called frequently with no resolution to your concerns I found that on April 19, 2016, we removed a total of $2,in fraudulent charges, and $in interest charges from your account ending in *** On July 12, 2016, the remaining $in fraud charges, $in late fees, and $in interest charges were removed As of today’s date, your Macy’s account is closed with a $balance (this contains your purchases prior to the fraudulent charges) Also, we cleared our internal records of any delinquency associated with this issue, and requested that Equifax, Experian and TransUnion delete the late payment history for December through July on your Macy’s account from your credit report Thank you for bringing this matter to our attention There is no excuse for the service you received and I can only apologize on behalf of our organization If I may assist you in the future, please contact me at the telephone number listed below and I will be happy to help Sincerely, Stephanie CMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 0, and find that this resolution is satisfactory to me Although I am not looking for a gift reward I simply wanted Macy's to know that they inconvenienced me and that they shouldn't harass customers when Macy's was in the wrong Regards, [redacted] ***