Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meresolved thanks Regards, [redacted]

November 17, [redacted] *** [redacted] [redacted] Re: [redacted] – Case # [redacted] Revdex.com complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: We are in receipt of your complaints filed with the [redacted] and the Revdex.com which were forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely apologize for any frustration you may have been caused regarding the reporting of your Macy’s account referenced above to the credit reporting agencies However, we previously addressed your concerns when we responded in a letter dated October 24, (copy enclosed), containing the same complaint that you filed with the [redacted] Office Our position on this matter has not changed We are unable to delete the Macy’s account from your credit report and we are accurately reporting the account as a paid charge-off to the credit reporting agencies While I regret any misinformation you may have received, our records indicate that our credit associates have informed you during telephone calls that we cannot delete the account from your credit report If you would like to provide me with additional details, including the names of those you spoke with and any written documentation supporting your claim, I will see that this issue is addressed with the appropriate parties Thank you for contacting Macy’s and allowing me to respond Feel free to contact me at the telephone number listed below if I may be of assistance on another matter in the future Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension *** Enclosure / mailed November 17, cc: [redacted] [redacted] ***, Revdex.com

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. I do not believe that it is my responsibility to pay for their mistake and the fact that they are unwilling to correct their mistake and to penalize an Iraq war veteran with memory issues and make it hard for her to get a house, a house she has worked hard for her entire life, a veteran that needs the paper invoices in order to reminder her the bill is due, the invoices that Macy's took it upon them selves to stop, is despicable. Therefore, I will be contacting the news and sharing this story! Regards, [redacted]

Dear [redacted] , I have reached out to the customer regarding complaint ID [redacted] We have spoken and have agreed on a resolution of credit to replace the damaged items Macy's will now consider this matter closed Sincerely, Jennifer C Macy's Executive Office ###-###-#### Extension ***

***, We are in receipt of Complaint ID # [redacted] in regards to the customer's furniture orderTo resolve the issue, we have set up a return for the furniture purchased At this time, Macy's will consider this matter closed Thanks, Macy's Executive Office

March 15, [redacted] ***RE: Revdex.com Case # [redacted] Macy's Account for [redacted] Dear [redacted] :I am in receipt of your Revdex.com complaint submitted on behalf of [redacted] regarding her Macy's accountAs a liaison in Macy's Executive Office, I was asked to review and respond to this request on behalf of Department Stores National Bank (DSNB).Because you are not listed on [redacted] account either as a joint or an authorized signatory, it is not the Bank's policy for us to correspond with you regarding [redacted] account; therefore a separate response is being addressed to [redacted] directly.Thank you for contacting out office, and allowing me the opportunity to respondIf you have further concerns or questions, feel free to contact me personally.Sincerely, Briana D.Macy's Executive Office###-###-#### Extension ***Cc: [redacted] ***, Revdex.com

May 16, [redacted] ***Revdex.com CincinnatiE 4th StSte 600Cincinnati, OH 45202re: Revdex.com Complaint ID # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint ID # [redacted] We have reviewed all matters as addressed in the complaintWe have issued a full refund back to the customer's original form of paymentPlease allow up to business days for the credit to applyAt this time, we consider this issue resolved.Thank youSincerely,Carrie R.Macy's Executive Office###-###-#### Extension ***

Initial Business Response / [redacted] (1000, 5, 2015/06/04) */ Customer had called in for a diagnosis.I told her that it could be of parts,but she never gave me the model # and I can't diagnose an appliance over the phone.Customer had her contractor bring it in after or three months after phone conservationThe contractor said give an estimate before repairing.I checked out microwave and it neede a door latch assembly and control panel frameThe parts were not fast moving parts and the manufacturer didn't make them anymore.I gave the customer the bad news and instructed she owed us $for shop labor to check it outShe got all bent out of shape and said she wasn't going to pay for nothing and she wasn't going to pick it up either.I called the contractor since he was the one who brought it in after a week of being in our shop and said we would be charging a storage fee if unit wasn't picked upIt is our policy that shop work doesn't leave shop without being paid for.Her contractor came in and I was on the phone, [redacted] assumed that the contractor had paid for it and [redacted] let him take it,but it was not payed forI sent customer bill and stated she needed to pay asap and if she didn't I would turn her into collection agency and I gave her till June5th since this has been charged out since May 7th and I still willthanks [redacted] ,secretary and service tech6/4/

Hi sir:###-###-#### is my company phone,I am working in [redacted] now, the phone number [redacted] because time lag, so please macys mail me , the e-mail [redacted] .I attach mail info between I and macys service.regards ***Subjectplease start to shipping the oder [redacted] Recently you requested personal assistance from our on-line support centerBelow is a summary of your request and our responseThank you for allowing us to be of service to you Hello ***,This is about order number [redacted] .I'm so sorry about your experience with this orderWhile we never like to hear that we did not meet your expectations, your comments are important to us as they provide us an opportunity to follow up with the appropriate action and to prevent a situation like this from happening in the futureAgain, we thank you for your feedback Upon order placement with macys.com, since this is an international order, there is always a hours timeframe to confirm the orderAfter the order confirmation, there will be another timeframe of confirmation process in our warehouse and this is based on business daysWe are truly sorryAs previously stated, we often experience a high volume of orders and it takes quite some appropriate amount of time for us to make certain if the order can be filled.Again, I am sorry for any trouble you hadIf there is anything else we can do to help, please don't hesitate to call us at [redacted] ###-###-####, or send an email to [redacted] .Thank You,Feberly P.macys.com Customer Servicewww.macys.com Hi sir: "we often experience a high volume of ordersWhen that happens, our real-time inventory system " ok, This is an acceptable reasonbut , Why macys didn't mail me at next day after placed the orderuntil I asked this Order StatusThe time interval has two weeks.I can not accept this explanationif macys can tell me in timeI can buy it at [redacted] ***e ,the price only $The difference is that it is heavy .I need to put the luggage back to ***.regards [redacted] ----- -----:"Macy's Customer Service" : [redacted] :please start to shipping the oder [redacted] [Incident: [redacted] ] [redacted] Hi ***,Thanks for your email about order number [redacted] .I apologize for the inconvenience this has causedWe regret to inform you that we are unable to fill the order thus, it has been cancelledPlease be aware that when we offer such merchandise online, as you might expect, we often experience a high volume of ordersWhen that happens, our real-time inventory system sometimes is not able to keep up with the demand, and we may have to cancel certain orders after they are accepted.Kindly allow sufficient time for your refund to be processed to your account.Your refund will be processed by Alipay because you paid through the Alipay payment systemI suggest that you check your Alipay account from time to time or contact Alipay directly to follow up on your refund if you will not receive any update from them.If you still wish to purchase the merchandise, please use our secure website to complete the orderUnfortunately, email representatives can't place an order through email for security purposesAs a one time courtesy, we will honor the same price for the item and refund the shipping and handling fees for your new orderPlease be advised that you need to wait for the shipping confirmation email from BorderfreeOnce you have received the shipping confirmation email with the tracking details included for your new order, kindly send us an email so we can adjust your order accordinglyJust to inform you, we can't adjust the price of your order if the package didn't ship from Borderfree.Again, I am sorry for any trouble you hadIf there is anything else we can do to help, please don't hesitate to call us at [redacted] *##-###-####, or send an email to [redacted] .Thank You,Feberly P.macys.com Customer Servicewww.macys.com Hi sir: I track my order [redacted] , Display status is not shipped the ordered date was Nov please start to shipping itregards ***

July 26, [redacted] *** Dear [redacted] :I am in receipt of your correspondence (lated July 8, to MsDiane Mand your complaint filed with the Revdex.com on June 26, As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)We sincerely regret any inconvenience you may have experienced regarding the issues Surrounding your Macy's account.Thank you for your letter and l would like to address your commentsWe have received your payment in the amount of S2,and this amount will be applied to your accountThe check number we received is ***As you have requestedthis letter will confirm that your new balance will be $(zero)No additional late fees or interest charges will be applied to the accountI am Sorry for any inconvenience or confusion you may have experienced regarding this account.In addition, we have instructed the credit reporting agencies to update their records and remove the delinquencies as a result of this incident from January through June Please allow the credit reporting agencies seven (7) to ten (()) days to process our request[redacted] thank you for your letterIt has been our pleasure to resolve the concerns that you notedPlease feel free to contact me at any time at the number listed below if I may be of further assistance.Sincerely.Thomas H.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Cincinnati Revdex.com

Re: Complaint ID # [redacted] Dear [redacted] ***: I am in receipt of [redacted] 's complaint As a representative of Macy's Executive Office, I was asked to review and respond to her concerns I have spoken to [redacted] directly in order to assist her in resolving her concerns It was recommended that the customer review her previous statements, as the refund she is requesting was applied to her account on November 23, Based on the above, Macy's considers this matter resolved and closed satisfactorily Sincerely, Tonie R Macy's Executive Office ###-###-#### Extension ***

August 09, [redacted] *** Dear [redacted] : I am in receipt of your complaint ID [redacted] , forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concerns.On behalf of Macy's, please accept my apology for any inconvenience you experienced due to not receiving your orderAs you are aware, you were sent the merchandise on an accommodation order [redacted] This was done to avoid you paying for the merchandise twice.Based on this, Macy's considers this matter closed and resolved satisfactorilyIf you have any other questions or concerns, please feel free to reach out to meSincerely, Colette O.Macy's Executive Office###-###-#### Extension ***

***, We received the rebuttal for [redacted] regarding ID [redacted] The customer stated they purchased the WNM plan and want service on their sofaWe are requesting a copy of check to show if the plan was canceled previously and have offered the customer a discount on the merchandise to keep with defect if the plan was canceledThe customer will advise on how to proceed once plan status is confirmed Macy's Executive Office

[redacted] *** [redacted] September 29, [redacted] Re: Macy's Store account ending in [redacted] Dear [redacted] ***: I am in receipt of your recent complaint filed with the Revdex.com regarding your Macy's Store account ending in *** As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) As of the date of this letter, the below information is currently reporting for this account Open Date: July 14, Last Purchase Date: September 20, Last Payment Date: October 15, Charge-off Date: May 19, Balance: $ I understand that you are disputing this balance as you were out of the country for the last three (3) years Our records indicate a purchase was made on September 20, 2014, for [redacted] and [redacted] shoes for $ I have enclosed a copy of the signed sales receipt as well as copies of the billing statements for the periods ending October 19, 2014, through May 19, 2015, when your account was charged-off due to non-payment If you are still disputing the validity of the purchase after reviewing the enclosed documentation, please submit a completed copy of the Statement of Fraud, enclosed, to my attention at the address listed above, or by fax, to my attention, at ###-###-#### If you are not disputing this charge, you may contact the collection agency assigned to your account, [redacted] , at ###-###-####, to establish payment arrangements on your account [redacted] ***, thank you for bringing this matter to our attention and allowing me the opportunity to respond If you have any additional questions, please feel free to contact me at the telephone number listed below Sincerely, Jessica P Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: Revdex.com Complaint ID: [redacted] [redacted]

[redacted] , We are in receipt of complaint ID # [redacted] regarding the customer's purchaseAs a one time accommodation, we have processed a credit for the fees attached to the customer's returnAt this time, Macy's will consider this matter closed Thanks, Macy's Executive Office

July 7, [redacted] *** Re: Revdex.com Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns Thank you for responding to the email that I sent you after I was unable to reach you at the phone number listed in your complaint, and for the courtesy you extended to me during our phone conversation on June 29, Please accept my sincere apology for the customer service you describe receiving during your recent shopping trip to our [redacted] store Macy’s goal is to have professional and knowledgeable sales associates available, so that all of our customers’ questions and needs are addressed and resolved efficiently It appears we may have fallen short of this goal Therefore, I would like to thank you for the time you took to share this situation with us, as it directs our attention to areas in which we can improve our service quality Accordingly, I shared your comments with the [redacted] Store Manager, so she can follow up with the appropriate actionIn regards to the [redacted] plush robes that you state were on sale for $10.67, our records show that we have two items for sale in the store that match your description, one selling for $and one selling for $ Please note that one selling for $is not Last Act clearance pricing Last Act merchandise is identifiable by either a blue or a yellow pricing ticket on the item and the pricing will either end in a three (3) or a six (6) Currently, online at macys.com, the item is on sale (until August 23, 2017), for $to which an online promotional code, if available, can be applied I am not finding any record of this item being on sale either in store or online for $ As a result, we will not be able to accommodate your request to sell you this item at the $price [redacted] ***, while I can certainly understand your frustration surrounding this matter, it is not Macy’s policy to compensate for matters such as this I must respectfully decline your request for a gift card Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please contact me at the number listed belowSincerely,Janice D.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Revdex.com

Dear [redacted] ***: I am addressing this issue on behalf of Macy's Executive OfficeThank you for your courtesy when we spokePlease accept my sincere apology for any inconvenience you experienced when you received broken merchandise and not receiving the correct replacement itemI have replaced this order for you with the correct merchandise, you will receive this order in one to two business days.As a valued customer we appreciate your feedback, and hope you continue to shop at Macy's [redacted] ***, thank you for bringing this issue to our awareness and allowing me to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed belowSincerely, Dakota B.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: ###-###-#### Fax: ###-###-####

September 21, [redacted] *** Re: Revdex.com Compliant ID [redacted] Dear [redacted] : I am in receipt of complaint ID: [redacted] I have spoken to [redacted] and we have addressed all issues to his satisfactionBased on this information, Macy's considers this matter closed and resolvedSincerely, cc; [redacted] Steven A.Liaison, Omnichannel Executive Office | Macy's, Inc.P.OBox Mason, OH 45040Office: ###-###-####

November 22, 2015 [redacted] Re: RevDex.com complaint # [redacted] Macy’s [redacted] ... ending in [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date with Customer: November 3, 2015 and November 19, 2015. Complaint Summary: [redacted] made payments for her Macy’s [redacted] and Macy's accounts but they were applied to old/closed account numbers. She had called more than once to get the payments transferred and was told they would take care of it but the payment was never moved. She said she has been provided the worst customer service ever. She wants her bill(s) adjusted correctly and her bureau updated. Resolution: On November 3, 2015, I called [redacted] and apologized for the delay and service she experienced in trying to get this corrected. I explained we recently underwent a scheduled system update and there were intermittent times when some functions were not working properly, but that has since been corrected. I verified the payments have been transferred and advised her there were over corrections resulting in credit balances, however, I will be correcting those and her Macy’s account will have a zero balance and the Macy’s [redacted] will have a balance but no payment is due on November 4, 2015. She will see these corrections in one to two billing cycles. I assured her there were no delinquencies reported to the credit bureau for this situation and I thanked her for speaking with me today. I gave her my number to contact me if she has any other questions. On November 19, 2015, [redacted] called in and spoke with Executive Coordinator, Jay Sprong to discuss the status of her Macy’s [redacted] account. [redacted] assured her we were still working on the account and reviewed her charges and payments agreeing to credit the account $1000.00 leaving a balance of $615.75. [redacted] advised that he would call her when the credits have been completed and reflected on her account. Rhea B. Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, RevDex.com

March 29, [redacted] re: Revdex.com Complaint ID: # [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Bloomingdale's Executive Office, I was asked to review and respond to your concerns Please accept my sincere apology for any inconvenience you experienced as a result of the non-receipt of your first shipment in your Bloomingdale's order # [redacted] Upon reviewing your order I issued credit of $1,to your Bloomingdale's account ending in ***Further, I have requested a complete review of late fees, interest and reporting of the account for appropriate consideration from July 18, forwardI will inform you of the results of this request for your Bloomingdale's account [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Marjorie BBloomingdale's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Cincinnati Revdex.com