Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regarding Revdex.com complaint [redacted] , I did not receive any Macy's response after April 7thI know you have closed the complaint, but can you help me once more? Thank you very much!Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I spoke with someone from the Executive Office and she was willing to remove an interest charge of $2' Their reply was prompt and handled professionally however I still have not been able to access my account on line after making several calls to customer service I am cut offI am able to access my account on the automated system but given an incorrect balance of $plusI had a zero balance I made a purchase of $on 9/but when I called on the phone I was told my balance was the $plus I was able to talk to a live person several times and each time told I had the wrong department and when transferred got cut off I will contact the person I spoke to at the Executive OfficeThanks [redacted] ***

July 12, [redacted] ***Re: Revdex.com Complaint ID [redacted] Revdex.com Complaint ID [redacted] Revdex.com Complaint ID [redacted] Macy’s Account ending in *** Dear [redacted] : I am in receipt of your complaints filed with the Revdex.com, which were forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I had hoped to speak with you personally regarding this matter; however, my attempts to reach you were unsuccessful Please accept my apologies in the delay in response.In reviewing your account, I found that you were issued two return credits ($+ $2,882.33) totaling your original purchase amount ($2,960.66.) Unfortunately, the returns were misapplied to your revolving account and several attempts were made to apply these credits back to your promotional account Although only $2,was moved as the return, $in payments were not moved from the promotional account to the revolving account I’ve enclosed an audit of your account for your review The balance on both account types at the time your club account expired was accurateIn the interest of customer service, we have credited your account a total of $in late fees, and $in interest charges that have been charged to your account over the past year As of today’s date, your account has a balance of $with a minimum payment of $due by, September 26, In addition, your credit line has been re-established to the $5,you had prior to these billing errors I also requested the credit reporting agencies to delete any prior delinquency reported on this account from your credit report since September 2015, due to this matter Please allow up to days for the updated record to reflect on your credit reportIn regard to the defective jewelry piece you were seeking to replace, it would be my pleasure to honor your original purchase price Please contact me so we can arrange this replacement order If email is a more convenient means of communication, you may reach me personally at [email protected] you for allowing me the opportunity to resolve this matter for you If I may be of further assistance to you, please contact me at the telephone number listed below Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension ***Enclosurescc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] **Customer called Revdex.com stating she's contacted the ***# for the rebate center and they are unable to assist herWould like to receive the rebate that the is entitled to

Dear [redacted] : I am in receipt of your complaint forwarded to us by the RevDex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns Please accept my sincerest apology for the inconvenience you experienced with your order and our customer serviceUnfortunately, due to the holiday season, we may not be aware that certain items are out of stock until an order is going to be fulfilledThe fulfillment process can take up to business days My records indicate that a $gift card was sent to you and is expected to be delivered on 12/18/As well, due to your experience, I have issued an additional gift card in the amount of $You should receive the gift card within the next business daysAgain, I sincerely apologize for the inconvenience you experienced Sincerely, Jennifer C Macy's Executive Office

July 17, [redacted] , ** [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in Dear [redacted] ***: Thank you for the kind courtesy you extended to me during our recent telephone conversation As I mentioned, I am in receipt of your complaint you filed with the Revdex.com that was forwarded to Macy’s Executive Office for review As a liaison in that office, I was asked to respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any disappointment you and your partner may have experienced regarding your shopping experiences at Macy’s [redacted] location As we discussed, Macy’s is a company committed to outstanding customer service, and our goal is to have professional and courteous sales associates available within every store so that all of our customers can have a wonderful shopping experienceBe assured that we do not condone or tolerate rude or insensitive behavior of any kind, because we promote respect for all of our customers While it is disheartening to hear that we did not meet your expectations, your feedback is very important to us as it assists us in truly understanding our customers' experiences and directs our attention to areas in which we can improve our service quality Therefore, I have forwarded a copy of your letter to the district executive for the [redacted] Macy’s store for her review I am also sorry for any miscommunication that may have occurred regarding the use of the coupon and I am forwarding a copy of your complaint to our marketing department for their review I can assure that it would never be our intent to be misleading in regards to how a coupon can be used and am very sorry if you feel differently [redacted] ***, thank you again, for bringing this matter to our attention and for giving me the opportunity to respond I know you have been a good customer of longstanding as well as a valued Macy’s account holder; therefore, I appreciated your frank feedback and for sharing your concerns with me in such an articulate manner As a gesture of goodwill and in the sincere hope you will shop with us again soon, I have enclosed a $Macy’s Gift Card for you to use on a future shopping trip If I may be of any further assistance, please do not hesitate to contact me directly at the telephone number listed below, as I would be delighted to speak with you again Sincerely, Carrie W Macy’s Executive Liaison ###-###-#### Extension [redacted] Enclosure / mailed July 17, cc: Tina Geers, Revdex.com District Vice President, Macy’s [redacted] Macy’s Marketing Department

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to mePlease note however, that the return of both dresses has yet to reflect in my bank account (I only see a return in the amount of one of the dresses for $251.37; please verify that in fact both items have been returned to tender as the original purchase was twice the return)Thank you Regards, [redacted]

February 19, [redacted] ***Cincinnati Revdex.comDear [redacted] ***: We received the complaint for [redacted] regarding ID [redacted] The customer stated that they have been inconvenienced by the delay in receiving her credit for return merchandiseI processed the paperwork to have the credit put back on *** [redacted] original form of payment and had the process expeditedI spoke to [redacted] today, and informed her that she should see the credit within 3-daysBased on the above, Macy's considers this matter closed satisfactorilySincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

[redacted] *** [redacted] August 08, [redacted] , [redacted] Re: Macy's [redacted] Account ending in [redacted] Macy's store account ending in [redacted] Complaint ID [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com concerning your above referenced Macy's accounts As a representative of Macy's Executive Office, I was asked to review and respond on behalf of Department Stores National Bank I regret any inconvenience you may have experienced regarding the receipt of your payment and the reporting of your Macy's store account ending in *** I can understand your frustration and disappointment and I am truly sorry Please accept my apology for any frustration you may have experienced when attempting to resolve this matter The customer service you have described is not consistent with the level of service we strive to provide and we appreciate your feedback Our records show that your payment of $made on September 26, 2015, at the Macy's [redacted] store, was credited to your Macy's [redacted] account ending ***, as indicated on the enclosed payment receipt This payment was reflected on your Macy's [redacted] monthly statement for the billing period closing October 5, Your Macy's [redacted] monthly statement for the billing period ending October 5, 2015, also showed you had a previous balance of $and that you made additional purchases of $ Because we did not receive a payment by the due dates of November 1, 2015, and December 1, your Macy's [redacted] account was charged monthly late fees and interest charges bringing your balance to $ When we did not receive a payment by the due date of January 1, 2016, your Macy's [redacted] account was charged a late fee of $and an interest charge of $ We received payment of $on January 7, 2016, which brought your account to a zero ($0.00) balance I have enclosed the monthly billing statements for the Macy's [redacted] Account ending in [redacted] for the billing periods ending October 5, 2015, through June 3, 2016, and the monthly billing statement for the Macy's store account ending in [redacted] for billing period ending October 26, 2015, for your review We have transferred your misapplied payment of $to your Macy's account ending in *** Your balance on Macy's account ending in [redacted] is now zero ($0.00) We will instruct the credit reporting agencies to update their records and remove the delinquencies on Macy's account ending in [redacted] for the time periods November to July Please allow the credit reporting agencies up to thirty (30) business days to process our requestAs a result of this payment adjustment, you will now have an outstanding balance of $on your Macy's [redacted] account As a courtesy, we have removed the interest charges totaling $and late fees in the amount of $that were previously assessed to the Macy's [redacted] account The remaining merchandise balance on your account is $ You can mail a payment, pay at the store, call our Customer Service Department to make a payment, and you also can make payments through your bank's bill paying service We encourage you to make payment for the full balance to avoid any further fees on your account by September 1, [redacted] ***, we appreciate you allowing us the opportunity to respond to your concerns If you have any further questions or concerns, please contact me personally at the number below Sincerely, Diane M.Macy's Executive Office###-###-#### Extension *** Enclosures cc: [redacted] *** The Revdex.com [redacted] is a federally registered service mark of [redacted] and is used by Department Stores National Bank pursuant to a license The Macy's [redacted] Card program is issued and administered by Department Stores National Bank

***, We received the complaint for [redacted] regarding ID [redacted] The customer stated they were inconvenienced by the merchandise delayWe have processed a refund of the customer’s delivery fee and provided the Credit Billing number for account issuesThanks, Jon A.OmnichannelPresidential CorrespondentOmnichannel Selling and Service Escalation Team |MCCS Executive Office

December 16, [redacted] ***Re: Revdex.com ID # [redacted] Macy's account ending in ***On behalf of Department Stores National Bank: Contact Date with Customer: December 14, 2015Complaint Summary: [redacted] made returns from an order placed on macy.com that totaled $and was expecting them to be credited back to her Macy’s account but she was sent two Merchandise Only Certificates She reportedly contacted us to have the credits put back on her account she was told it would be taken care of and any interest would be removed because she had paid the balance minus the returns When she received, her September and October statements, the credits were still not showing Resolution: I called [redacted] and apologized for her experience I verified she has received all credits and she has seen them on her statement She stated she does not want to close her account at this time and she feels the issue has been resolved I thanked her for speaking with me today Rhea B.Macy’s Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

Jake Sweeney has the purchase price showing $including all discounts Ms [redacted] is past due on her payment of $ It was due 03/10/ All title work has been completed by Jake Sweeney Chevrolet Please make payment to avoid default

October 26, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s [redacted] account ending in [redacted] (open) Macy’s store account ending in [redacted] (open) & [redacted] (closed) Dear [redacted] ***: I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive Office As a representative in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any inconvenience or frustration this matter may have caused you Your Macy’s [redacted] card is designed to separate your Macy’s purchases from any purchases made outside of Macy’sThere are two credit lines attached to one credit cardWhen your credit card is used at a register inside one of our Macy’s stores or at macys.com, the charges will be applied to your store accountThe last digits of your store account are ***This account number will be listed on your monthly billing statementWhen your credit card is used at a register outside one of our stores, the charge will be applied to your Macy’s [redacted] accountThe last four digits of your Macy’s [redacted] account are ***This account number will be listed on your Macy’s [redacted] billing statement and also printed on your cardSeparate statements are issued for each account and are sent approximately one (1) week apart In researching your account, I confirmed that you made a payment in store on July 19, 2016, in the amount of $ This payment was intended for account ending in ***, but was misapplied to the closed account ending in *** Due to this error, your account incurred late fees and interest, which caused the account to become delinquent and sent to Collections I sincerely apologize for this mistake, but am happy to report we have applied the funds to the correct account and removed $in late fees and $in interest charges Additionally, we cleared our internal records of any delinquency associated with this issue, and requested that [redacted] , [redacted] and TransUnion update their records and delete any history of delinquency for the time period of July through October on your account ending in [redacted] from your credit report Please allow the agencies thirty (30) days to update their records Until then, this letter will serve as confirmation of this request As of the date of this letter, your Macy’s [redacted] account ending in [redacted] is current with a zero ($0.00) balance, and your store account ending in [redacted] has a credit balance of $28.99, which is available to use toward a future purchase If you prefer a refund check be mailed to you, please call our Credit Customer Service Department at ###-###-#### and a representative will be happy to assist you According to the terms of the Department Stores National Bank Credit Card Agreement, you agree to notify us promptly in writing if you move Until we receive written notice of your new address, we will continue to send statements and other notices to the address in our records This also includes updating your e-mail address when it changesAs such, our billing statements are unable to be forwarded and we have no records of return mail on either account [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Monique MMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] October 18, [redacted] ** [redacted] Re: Revdex.com Complaint ID [redacted] Macy's account ending in [redacted] Dear *** ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincerest apologies for any frustration and inconvenience that this matter may have caused you Additionally, please be assured that Macy's does not participate in unethical or illegal business practices of any kind We regret if you feel otherwise Upon researching your inquiry, I discovered that in September 2014, you enrolled with [redacted] , a third party bill paying service to begin your automatic payments in October Your automatic payment from [redacted] and serviced with [redacted] is set to pay the Minimum Payment Due on your Macy's account ending in [redacted] on the 13th day of each month The automatic payment was set up by you in September Macy’s is unable to set up an automatic payment amount for a customer Therefore, Macy’s is not providing only a minimum due to the bill pay system The billing statement is provided through [redacted] and the amount is what the customer chooses to payIn order to change your automatic payment amount from the Minimum Payment Due to the Total Balance Due, you would need to do so by accessing your [redacted] account online at [redacted] , or by contacting [redacted] Customer Care at ###-###-#### Macy's has no control over the amount you choose to pay through your automatic bill pay service Additionally, you would need to contact [redacted] for information regarding how your automatic payment amount is set up directly Thank you for your payment on September 23, 2016, in the amount of $ As of today's date, your Macy's account ending in [redacted] has a zero balance Macy’s will not send statements if your account has a zero balance Per the enclosed Department Stores National Bank Credit Card Agreement, if you have been paying than less the Total Now Due on your Revolving account balance each month and you then decide to pay your balance in full, you will be charged interest charges on that balance from the first day of the billing cycle until the date your payment is received The minimum interest charge is $Applying this billing policy to your Macy's account, the $interest charge that appeared on your billing statement for the period ending September 16, 2016, included an interest fee for the funds loaned to you between the last bill date of August 17, and the date that your payment was applied to your account (August 29, 2016) As a courtesy to you, I removed the $interest fee on September 28, This credit will appear on your next statement [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance, please do not hesitate to contact me Sincerely, Ebony MMacy's Executive Office ###-###-#### Extension [redacted] Enclosure /mailed October 18, cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint There was not an offer to fax anything! Only to send something by snail mailThe number that I was given to lodge a complaint was not accurateThere should have been a number where I could actually talk to someone., The customer service should not be open on the weekends unless they can provide proof of a transaction which they insisted at the time that they could not do, Most importantly, I did not close the account that the money was charged toMacys did and told me that I needed a new credit cardThen they applied money to an account that was supposedly closedIf I had not caught their mistakes, the payment would not have been made correctly and interest could have accruedBesides lousy customer service, Macy's set me up for charges that I did not makeI feel there should be some action to resolve that part of the issueOthers might also be affected!!! Regards [redacted]

December 22, [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com, which was forwarded to Macy’s Executive OfficeAs a representative in this office, I was asked to review and respond to your concern on behalf of Department Stores National Bank (DSNB)We sincerely regret any inconvenience and frustration you experienced regarding this matter I confirmed that the $refund credited to your Macy’s account on September 26, 2017, was for debt protection program fees previously billed to your accountThis refund was issued as a result of an agreement between [redacted] ***and certain of its subsidiaries or in this case DSNB and the [redacted] or [redacted] Since the refund was due to this agreement, there is no additional restitution We thank you for the time you took to bring your concerns to our attentionIf I can be of any further assistance, you may contact me directly at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] Revdex.com

[redacted] *** [redacted] July 13, [redacted] Re: Revdex.com ID [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concerns In reviewing the status of your complaint, the gift cards were left at the Estee Lauder cosmetic counter in our [redacted] Store The store manager, [redacted] ***, has agreed to return the value of the unused gift cards to you We understand that you met with [redacted] and that this issue is resolved [redacted] I appreciate that you brought this matter to our attention and gave me the opportunity to respond If I may be of assistance in the future, please do not hesitate to contact me Sincerely, Janice D.Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com [redacted] ***, Store Manager [redacted] Place

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is more than satisfactory to me I appreciated Bobbie's time and dedication to the matter and am confident that customer service training will be improved so that I won't have any issues in the futureI will know by October if my order is received but I am sure that will be the case Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Macy's continues to avoid the fact that I am constantly HARASSED when making simply purchases in their store or onlineThe fact that I am unable to make purchases after they Personally Invite me to VIP events, send me emails Daily, and I'm a Platinum member And Encouraged Daily to shop during their "Thanks for Sharing" program is ridiculous I understand now Macy's wants to be embarrassed and the media along with Litigation is needed Their Fraud department blocked me from purchasing $worth of merchandise scheduled to delivered to my personal residence of years!! How is that fraud? And after I verify everything they requested via phone, the fraud department tells me I continue to shop to then getting blocked again hour later?! And Macy's doesn't find this is a Problem? Macy's needs to focus on hiring more people that are Qualified, educated and skilled labor residing in the USA instead of offshore employees who do Not speak Comprehensive English and understand what Fraud truly isHow many other customers get harassed like this? I will be monitoring every single transaction, record Every customer service interaction this will avoid their unscrupulous actions They (Macys) love taking advantage of their customers and refuse to accept responsibility for their Obvious mistakesI dare them to embarrass me again whether I'm with my family or by myselfMacy's needs to review their practices and ensure they are fairThey take my money with ease but Dictate when I can purchase even a simple product in Person ( with all valid state issued, government issued, Macy's platinum card in hand)! Then state they don't compensate customers monetarily for their mistakes, humiliation, embarrassment and disrespectMy strong suggestion to Macy's is don't Solicit my business for anymore programs or promotions then Block(harass) me when I try to purchase I promise that I will not be in their Best interest because they are violating their own card agreementI will be happy to subpoena every employee that has personally witnessed their behavior because I shop at locations, but constantly harassed after I purchase or try to purchase at [redacted] The GM (Beth) of that location can't fix the problem when corporate is in control of the Fraud department Furthermore to expose their fallacies, Macy's increased my credit limit by more than $just to ensure I would purchase during their jewelry sale, then block me from a home purchase of $ They never asked me if I wanted an increase to my credit, but block me when I want to purchase! So whatever So Called Executive supposedly reviewed my account must be Senile, Blind and mentally challenged because it makes No SenseFortunately for me I have the money and a Time to push forward and will follow through with litigation since Macy's refuses to respond with intelligence, empathy and a REAL resolution Regards, [redacted]