Macy's

[redacted] *** [redacted] June 2, [redacted] Re: Revdex.com Complaint ID # [redacted] [redacted] Coffee Brewer Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns Please accept my sincere apology for any inconvenience or frustration this matter may have caused you I was hoping to speak with you regarding this matter, but I was unsuccessful in reaching you I was able to leave several messages for you on May 26, 2017, and May 30, I regret to hear that the coffee brewer is not working properly To clarify, our return policy states that we will accept merchandise for return within one year of purchase, and that the merchandise must be in saleable condition (other than manufacturer’s defect) Be assured that I will be happy to research your concerns, but ask that you provide me the proof of purchase for the coffee brewer You may send it to my attention at the address listed above or fax it to ###-###-#### Thank you for bringing this matter to our attention and giving me the opportunity to respondPlease be assured that your complaint has been acknowledged and will be addressed accordingly when the additional details requested above are providedWe understand that you have a choice of where to shop and hope you will allow us the opportunity to exceed your expectations in the future If I may be of additional assistance, please call me at the telephone number listed below Sincerely, Regina MMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me as Theresa from the customer service department has fully resolved my issue Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I appreciate the response to my inquiry, but that response references an account reset, sent to my email ( [redacted] ) I have NOT received an email from Macy's since February 25, when I signed up for Plenti, at which time I still was not able to access my account I have not been able to access my account online The reason I am using the Revdex.com is that I have tried unsuccessfully to call customer service and have them reset my password I have spent over minutes on the phone with them already Macy's had no problem removing my credit card due to inactivity I politely request that they do the same for my old email account so that I may set up a new one My goal is to be able to create an account, log in, connect to my plenti points, go shopping, etc The existing customer service personnel have been unable to resolve the problem I am having accessing my account I don't appreciate being given their number because I already wasted over minutes with them If you can SEND me the email which you say that your system sent to me on March 1, then I will be corrected, and will attempt to reset my password using that email Regards, [redacted]

Macys credit is managed by the Department Stores National Bank affiliated with [redacted] If I do not hear back from them with a list of all charges to my credit, I have received NOTHING, by next week and ALL OF MY QUESTIONS ANSWERED, I will have no choice but to file a law suitapparently I am not alone either and I will be contacting the law firm that handled this litigation about my situationthey are showing that I have accounts ending in [redacted] and ***Just wanted to follow upThank you [redacted] ***

April 28, [redacted] ***Re: Revdex.com ID # [redacted] Macy's account ending in ***Dear [redacted] : I am in receipt of your additional comments filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office I was asked to review and respond to your continuing concerns on behalf of Department Stores National Bank.When a customer opens a new account, the discount is applied as an adjustment on the customer’s billing statement If the item is returned, we will refund the actual amount the customer paid for an item, which is the original price shown on the receipt, less the New Account Discount My research shows that on August 20, 2015, you purchased a diamond solitaire ring for $2,plus $sales tax and made a payment in the amount of $2,500.00, which left $that was charged to your account A New Account Discount of $was applied to your Macy’s account bringing the total you owed for the purchase to $ Our records show the diamond solitaire ring was returned on September 4, 2015, and you were issued credits of $2,plus $sales tax The $2,payment was refunded to the original form of payment leaving a credit of $510.45, which refunded the full price of the merchandise originally charged to your account The New Account Discount of $was then charged back to your Macy’s account on September 4, 2015, which left the total of $as credit to your account, which is the amount you originally owed for the purchase as explained above As of the date of this letter, your Macy’s account has a zero ($0.00) balance I am sorry for any misunderstanding this issue may have caused[redacted] , I hope this letter clarifies any issue you felt remained unresolved Should you have any other questions, please feel free to call me at the number below.Sincerely,Rhea B.Macy's Executive Office###-###-#### Extension ***cc: [redacted] ***, Revdex.com

January 16, [redacted] ** [redacted] Re: Revdex.com Complaint ID # [redacted] Macy’s account ending in [redacted] (closed) Dear [redacted] : I am in receipt of your additional correspondence with the Revdex.com, which was forwarded to Macy’s Executive Office Since I am familiar with your account, I was asked to review and respond to your continued concerns on behalf of Department Stores National Bank I received your phone message, but was not available to contact you during the limited time frames provided I apologize for any confusion regarding my previous response Your original letter, dated December 11, 2017, had asserted that you had contacted Macy’s to file a fraud claim prior to that date, and that we were not compliant with your request We did not receive any communication from you in regards to a fraud claim on this account prior to that dateWe have received your paperwork, and a fraud investigation was opened up on your account on December 21, When your inquiry was received it was promptly escalated for review by our Fraud Investigation department Your claim of unauthorized activity has been thoroughly investigated Based on the information provided to multiple departments of Macy’s Credit, as well as the information in the account history and notes, your account was not deemed as fraud, and will not be removed from your credit report The balance on your account as of the date of this letter is $1, [redacted] , we consider this matter closed Please contact me at the telephone number listed below if I may be of assistance with another topic Sincerely, Kristi C [redacted] Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] April 20, [redacted] Re: Revdex.com complaint # [redacted] Macy’s account ending in [redacted] On behalf of Department Stores National Bank: Contact Date(s) With Customer: February 25, – April 17, Complaint Summary: [redacted] has made three separate payments (December 2, 2015, February 1, 2016, and February 29, 2016) of $each, electronically to her Macy’s account She verified through her bank statements that the payments were accepted and deducted from her bank account [redacted] faxed proof of payment to the payment research team and tried multiple times to call on the status and reach a manager to try and resolve the issue; however, she is transferred and hung up on Resolution: I contacted [redacted] requesting the proof of payment to be faxed to our office directly Once receiving the information, our research team was still unable to locate the payment We received the bank transmittal, and then requested a copy of the front and back of the electronic check Once the copies were received, our research team was able to process and apply the three payments of $to [redacted] ***’s accountIn addition, I have removed a total of $in late fees and $in interest charges and cleared our internal records of any delinquency associated with this issue I have also requested that [redacted] , [redacted] , and [redacted] delete the delinquencies for December through April This resolved her concerns Stephanie C Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

July 16, [redacted] Re: Macy’s [redacted] account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank We sincerely regret any frustration you may have been caused regarding unauthorized charges to your Macy’s [redacted] account referenced above Upon examining your fraud claim, I confirmed that you disputed the charge and total balance due of $on March 30, 2015; unfortunately, an error occurred when your account was not coded as lost or stolen This error caused your initial fraud claim to be declined on June 10, After reviewing your account history, I can certainly understand your frustration with the events that occurred, and I sincerely apologize The level of service you have received is not indicative of the level of customer service that we strive to provide Although we do not like to hear that we have disappointed you, your feedback is important, as it allows us an opportunity to learn of areas that we can improve Accordingly, I have forwarded a copy of your complaint and this response to appropriate management so that the issue can be addressed with the associate involved I confirmed that on July 3, 2015, this error was corrected and our Fraud Department was able to complete their investigation On that same date, a credit totaling $was posted to your account for the $in unauthorized charges and accumulated late fees and interest, which brought your balance to zero ($0.00) Your account was closed on July 9, 2015, as you requested Additionally, we cleared our internal records of any delinquency associated with this issue On July 7, 2015, we requested that [redacted] delete the late payment history reported for June on your Macy’s [redacted] account from your credit report Kindly allow at least seven (7) to ten (10) business days for the agencies to modify their records to reflect the information contained in our request This letter may serve as confirmation of the same in the interim Please be assured that the security of our customer’s information is a high priority at Macy’s Our security and that of our affiliates have not been compromised or breached in any way as you indicated in your letter There was never any intention to be dishonest as you stated in your complaint and we regret that you feel otherwise [redacted] ***, thank you again for bringing this matter to our attention and giving me the opportunity to respond Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Rhea B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Customer Service Manager

June 09, [redacted] Re: Macy's Store Account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com regarding your Macy's Store account ending in *** As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above referenced Macy's account It is our policy not to remove any delinquency from your credit report, unless it occurred as a result of a billing or bank error As a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the customer After researching the delinquency on your account, we found the information to be correct Our records indicate we did not receive the minimum payments due on the account during the billing statement for periods ending March 18, 2010, through May 18, 2010, and July 18, 2010, through January 18, I understand you feel your June 15, 2010, payment in the amount of $was slightly less than the balance at that time However, according to the enclosed monthly statement for the billing period ending June 18, 2010, your balance at that time was $ Your $payment reduced your balance to $28.74, which was due by July 18, Unfortunately, because no further payments had been received, monthly late fees and interest charges were charged to the balance until your account charged off on January 18, 2011, with a balance of $ Your account was then assigned to the first of several outside collection agencies A mutually negotiated settlement amount was received on October 1, We now consider your account as settled-in-full, and it will continue to appear as a settled charge-off on your credit report For your convenience, I have enclosed copies of the billing statements for the periods ending March 18, 2010, through January 18, Additionally, I have enclosed a copy of Department Stores National Bank Credit Card Agreement for your review Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit report However, on June 28, 2013, we instructed the credit reporting agencies to update their records and report your account as 'customer disputes reporting' [redacted] , I hope that you can understand our position on this matter although it may differ from your own Please do not hesitate to contact me at the telephone number below if you have additional questions or if I can be of further assistance Sincerely, [redacted] Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: Revdex.com - Complaint ID [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I am not satisfied with Macy's response nor offerFirst the time frame it took Macy to respond to my complaint for which Sharon acknowledged took to long Second to offer me 10% on purchase of any mattress and/or bedding furniture after I already told Sharon I had purchase said mattress else where is ridiculous! Macy's did not address the issue of charging my credit card of $2037.82,while not delivering me a mattress and holding my funds for six days then returning all with the exception of $back to my account.Macy's then four days later returned the $1.50.Macy's used my funds without my permission while not providing me a service! I want compensation for this use Regards, [redacted] ***

June 24, [redacted] Re: Macy's Account ending in *** Complaint ID [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.com regarding your Macy's account ending in *** As a representative of Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank.I apologize for any possible confusion regarding your account qualifying for the 1099C reporting to the Internal Revenue Service (IRS) for the tax year.Once the account charged off on June 17, 2008, all collection efforts were turned over to outside collection agencies, which included [redacted] ***., and [redacted] However, we determined in March that the time period during which we could lawfully demand payment for the debt had expired, therefore all collection efforts ceased At that point, the debt was considered uncollectible by the creditor, Department Stores National Bank This uncollectability constituted the identifiable event that you have referenced in your correspondence.The 1099C is issued only on a calendar year basis (January through December 31) As your Macy's account was deemed uncollectible in the fiscal year, it was considered taxable income by the IRS and therefore reportable on form 1099C.We strive to exceed our customers' expectations and we make every attempt to resolve requests to our customers' satisfaction I do regret that we are unable to grant your request, but I do hope you will consider this matter closed Sincerely,Julia O.Macy's Executive Office###-###-#### Extension ***cc: [redacted] *** The Revdex.com

April 21, [redacted] ***Re: Revdex.com Complaint ID [redacted] Macy’s Gift Card ending ***Dear [redacted] : I am in receipt of the complaint you filed with the Revdex.com, which was forwarded to Macy’s Executive OfficeAs a liaison in this office, I was asked to review and respond to your concerns.Please accept my sincere apology for any inconvenience or frustration you may have experienced in attempting to use your gift card on macys.com Unfortunately, fraud relating to gift cards has been on the rise and we must take precautionary measures to protect our customers from becoming victims The security measures we imposed for your gift card were intended to protect the funds for you due to the length of time that had elapsed from the original activation, and we apologize if this caused any inconvenience or frustration for you Please be assured that Macy’s complies with all applicable laws and regulations Our gift cards do not expire nor do we charge fees on our gift cards To protect you further, we have replaced the gift card in your possession for the remaining value of $ You will receive a new gift card under separate cover, within 3-business days In addition, I have enclosed $in Macy’s Gift Cards as a token of my sincerest apologies for the delay in resolving this matter I appreciate you bringing this matter to our attention and allowing me the opportunity to respond to your concerns If I may be of assistance to you in the future, please contact me at the number listed below Sincerely,Stephen C.Macy's Executive Office###-###-#### Extension ***Enclosurescc: [redacted] ***, Revdex.com

[redacted] *** [redacted] [redacted] October 10, [redacted] Re: Revdex.com Complaint ID # [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns Please accept my sincere apologies for any frustration or inconvenience this issue may have caused Upon review, I confirmed that it is not Macy’s, or any affiliate of Macy’s that has been calling you with the allegations you describe receiving during several phone calls At this time, our records indicate there is no Macy’s account on file, and our collections department has no record of any recent dialing activity to the phone number ###-###-####, which was provided in your complaintIf you can provide the phone number displayed on your Caller Id, I am happy to investigate further Thank you for the opportunity to address your concerns If I may be of further assistance to you in the future, please do not hesitate to contact me at the phone number listed below Sincerely, Alison GMacy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

January 04, [redacted] ***Cincinnati Revdex.comE Fourth StSuite 600Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: I spoke with the customer once on December 24th and per her request the remaining conversations took place via email Only Kitchen cart was sent to herI sent another one to her as an accommodation (no charge to her) and credited her for the 1st oneUnfortunately, because the cart is being sent directly from the vendor I could not express ship the item to herIt is expected to be delivered tomorrow I also explained to her that because she purchased the first cart with gift cards that she will receive gift cards in 7-business days from 12/24/for the refund Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted]

[redacted] *** [redacted] July 11, [redacted] ** [redacted] RE: [redacted] – Case # [redacted] Revdex.com Complaint ID # [redacted] Macy’s Store Account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint filed with the [redacted] ***) and the Revdex.com (Revdex.com) which were forwarded to Macy’s Executive Office on June 28, As a representative in the Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) We sincerely regret any inconvenience this matter may have caused We have no record of receiving any disputes from you or the credit reporting agencies on the dates identified in your complaint or at any other time The above-referenced account was opened on January 26, 2011, and closed on July 26, 2011, by the creditor, DSNB, because payments were not received as required by the terms of the DSNB Credit Card agreement Our records indicate that the last purchase date was March 1, 2011, and the last payment was received on March 26, There is no record of returned mail, which suggests that the monthly billing statements for this account were successfully delivered to the address you provided For validation of the debt incurred on this Macy’s account, enclosed are copies of the billing statements for period ending January 26, 2011, through December 26, 2011, and available purchase and payment receipts for the same time period The Annual Percentage Rate and principal balance are noted on each monthly billing statement By using the account, you consented to be bound to the terms of the Agreement, which includes a promise to pay for all purchases, as well as the late fees and interest charges We are satisfied that you incurred these charges on this account, all fees were properly assessed, and no adjustments will be made Due to serious delinquency, the account charged off on October 26, 2011, with a balance of $372.35, and we reported your Macy’s account as an unpaid, charged off account to the credit reporting agencies A charged-off account reports to the credit reporting agencies for a maximum of seven (7) years from the date of first delinquency that led to charge off, which in your case was April 26, Under the federal Fair Credit Reporting Act, it is the credit reporting agency that is responsible to remove information from the credit report, not the credit grantor Although we are unable to remove this information from your credit report, on June 29, 2017, we instructed the credit reporting agencies to update their records and report your account as “customer disputes reporting” [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of additional assistance on another matter, feel free to contact me at the telephone number listed below Sincerely, Nadine RMacy's Executive Office ###-###-#### Extension [redacted] Enclosures mailed under separate cover cc: [redacted] cc: [redacted] ***, Revdex.com

July 06, [redacted] ***Re: Revdex.com Complaint ID: [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concerns.Please accept our sincere apology for any concerns with the refund for non-receipt of your order # Upon receipt of your email request a Macy's agent sent a refund gift card for $on July 1, as a courtesyYou confirmed receipt of $The order total was $We do regret any confusion caused by the Macy's store return and the resulting inconvenienceAlthough you have requested the full refund and reshipment of merchandise, we are unable to reship when the refund has been providedThank you for your comments and we do appreciate your feedbackPlease do not hesitate to contact me if you have any further concerns or questionsSincerely,Marjorie BellMacy's Executive Office1-877-887-Extension 32313cc: MsTina Geers, Cincinnati Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I want them to credit my account the and take my name off the list to go to a lady who has been very disrespectful Regards, [redacted]

December 14, [redacted] *** re: Revdex.com Complaint ID: [redacted] Dear [redacted] : On behalf of Macy's Executive Office, I am responding to this Revdex.com complaintCertainly, you have my sincere apology that you were unable to purchase on the terms and manner you intended for your luggage in order # [redacted] It is clear that your experience did not meet your high expectation for Macy's customer service or our ownThank you for bringing this matter to our attention and allowing me to address it for youAlthough a refund would not be appropriate without return of the merchandise, I am sending a Macy's gift card that meets your request for consideration from Macy'sPlease note the gift card will come in a plain white envelopeSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Macys no longer sells the couch that I purchased a year ago I was offered a new couch in return for the damaged one While I appreciate that very much, Macys does not have any other couches that are even similar to what I purchased Since Macys has said that this is a manufacturer's defect and can no longer replace the items covered by the warranty, I would like a refund for the couch and for the warranty The sofa was $and the warranty that is now useless was $ [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] *** I have sent payment on the account despite the fact that I never received the documentation from MacysHowever, I have now received a letter stating that the fraud department had detected suspicious activity on my account.I CLOSED this account in march when the fraudulent items were orderedI simply do not understand why this account wasn't closed I want it on the record that I do not want an account with Macys or their affiliatesI again have contacted Macys and have again requested that the account be closed and have received another letter to that effect.Is there anything else I should do?? Thanks