Macy's

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Macy's keeps insisting that it sent me billsIt did notI have checked and rechecked my spam folder, my trash, and every file in betweenFurthermore, I still have not received the verification of the payment which I made on Friday, May Macy's extracted the money from my account and its website says I've paid in fullSo where is the verification? I have attached a snapshot of a graphic depicting the history of my FICO scoreI had a credit score in the mid-800sIt took careful attention to detail and diligence on my part to have a score that highOne doesn't get a score of by ignoring bills and playing games with one's moneyI pay my bills -- on time, like clockworkI am diligent and I am carefulOne cannot say the same thing for Macy'sIn the years I have borne credit (I am only 35), I have never been late on a single payment to any company at any time I have spent nearly two decades cultivating my credit and my credit history, while Macy's has spent nearly the same amount of time squandering its money and its resourcesDon't believe the graphic? Run my credit reportAs between the company and myself -- I know I'm rightI did NOT get a billI was NOT contactedMacy's position hasn't changed? Neither has mineThe company is lying and it needs to be made to stopMacy's has lost a longtime customer and I hope that the states of [redacted] and [redacted] will be able to protect other customers from this company's parasitic conduct Regards, [redacted] -***

May 19th, 2017Dear [redacted] ***.Macy's would be happy to assist the customer with her billing/refund disputes if she can provide documentationMacy's has previously requested this information from [redacted] but to date we haven't received anythingWithout this informationMacy's is unable to investigate furtherIf MsGabriel is welcome to contact me for assistanceThank youSincerely,Tara B.Macy's Executive Office###-###-#### Extension ***Tara B.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

October 11, *** ***, We are in receipt of complaint ID # [redacted] regarding the customer who did not receive her refund check after she canceled her furniture orderWe contacted the customer and confirmed that she has received her refund check for the canceled furniture order from Macy’sAt this time, Macy's will consider this matter closedThanks, Sincerely,Macy's Executive Office

[redacted] *** [redacted] April 20, [redacted] [redacted] *** [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in *** On behalf of Department Stores National Bank: Contact Date with Customer: April 14, Complaint Summary: [redacted] writes that she would like her credit limit to be re-instated to the previous level of $ It had been reduced to $because of a late payment She also asks that she be refunded an overpayment she had made to her account Resolution: I called [redacted] and apologized for any inconvenience she may have experienced in this situation I agreed to set the credit limit back to $ She confirmed that the refund of the overpayment, $69.00, had already been taken care of on February 29, This resolved her complaint Michael J Macy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Although I received a much appreciated response from the business, my original complaint is not yet resolvedThe business advised that there are systemic technical issues preventing resolution of my issue and asked for my patienceAs my issue is now six months old, I will continue to monitor their progress towards resolution Regards, [redacted]

March 30, [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to us by the Revdex.comAs a representative of Macy's Executive Office, I was asked to review and respond to your concernsOn behalf of Macy's, please accept my apology for the inconvenience you experienced due the confusion with your return and being charged back by your bank[redacted] , I understand that you are not satisfied with the process that you have gone through in regards to this issueThe gift card I sent you was a good will gesture to extend my apologiesAlso, please be assured that you will not be re-charged for your order, and that Macy's considers this matter closed.Based on the above, Macy's will not respond further to any correspondence regarding this issueSincerely,Colette O.Macy's Executive Office###-###-#### Extension ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me [redacted] and I spoke and they understand the complaint reasonNo commitment was made to fix the consumer office/customer service response; but Macy's representative understood my complaint well and agreed that it is not a proper way to handle by customer service.The customer service team, needed to acknowledge immediately that item was not available on the shelf at the time of purchase ( or had lesser number of items available than purchased)Macy's representative needed to apologize immediately for this and offer a rain check for when this item is available againThen a comparable can be reasearched at the request of the customer Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Regards, [redacted] I reject this because it settles nothing and still doesn't answer the question of who made the original purchaseI paid the original balance thinking that I made the purchased but I don't think I did after doing my own research

[redacted] *** [redacted] March 17, [redacted] Re: Better Business Bureau ID [redacted] Macy's American Express ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) The New Account Discount (the “Discount”) is valid on merchandise purchases made at Macy's and macys.com on the day you are approved and the following dayThe purchases must be charged on your new Macy's Account The Discount savings is limited to a total of $ For your convenience and record keeping, the Discount appears on your statement At the time you opened your account, you were given a pamphlet containing the DSNB Credit Card Agreement which includes the terms and conditions governing your account The information regarding the details of the New Account Discount is displayed on the front and back of the pamphlet A copy is enclosed as a reference In reviewing your November 26, 2015, receipt # [redacted] for the purchase of the [redacted] Emerald and Diamond Necklace, our records show the item is normally $10,and was included in our Black Friday sale for $3, In addition to the $New Account Discount on this purchase, you received a $ Thanks for Sharing gift card ending in that was issued on January 7, 2016, and mailed to you on January 14, It is our understanding that as a gesture of goodwill, the Store Manager offered you an additional $store credit, which you declined Respectfully, I must decline your request for an additional $discount While this may not be the response you were hoping for, I hope that you understand our position in this matter as we must maintain and adhere to specific policies and procedures so that each of our customers receives fair and consistent treatment Thank you for bringing this matter to our attention and giving me the opportunity to respond If I may be of assistance on another matter please contact me at the number listed below Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] Enclosure /mailed March 17, cc: [redacted] ***, Revdex.com Joshua PStore Manager, [redacted]

Dear [redacted] , After several attempts to reach you, unfortunately we were unsuccessfulI will stay available to you and hope to hear from you soon in regarding your issue.Thank you for your time, please don’t hesitate to call me when you are readyThank you, Dakota B.| Omnichannel Presidential CorrespondentOmnichannel Selling and Service Escalation Team | MCCS Executive OfficePhone: ###-###-#### | Fax: ###-###-#### | Email: [redacted]

P.OBox Mason, OH January 5, [redacted] Re: Revdex.com Complaint ID # [redacted] Store Experience Dear *** [redacted] : I am in receipt of your complaint filed with the Revdex.com As a liaison in Macy’s Executive Office, I was asked to review and respond to your concerns Please accept my personal apology for the customer service issues you describe in your letter, as it is not typical of the level of quality service that we strive to provide Macy’s goal is to have professional and knowledgeable sales associates available within every department, so that all of our customers’ questions and needs are addressed and resolved efficiently It appears that we may have fallen short of this goal Accordingly, I shared your comments with the Vice President Store Manager so she could follow up with the appropriate actionPlease note that due to privacy and employment laws, we are unable to provide more details about any action that may be taken I was happy to learn that on December 28, 2017, Vice President Store Manager, Kerri Mhad spoken to you to apologize and address your concerns In addition, she indicated she would be sending a letter and gift card to you directly [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond I know that you have a choice of where to shop and we are sorry this situation may have jeopardized our business relationshipI hope you will view this as an isolated incident and will allow us the opportunity to exceed your expectations in the futurePlease feel free to contact me at the telephone number noted below if I can be of further assistance Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Vice President Store Manager, Macy's [redacted] ***

Mattress was picked up and all is now taken care of except the credit to my [redacted] accountPlease confirm, thanks

[redacted] *** [redacted] September 18, [redacted] Re: Revdex.com ID # [redacted] Dear *** ***: I am in receipt of your complaint filed with the Revdex.com As a liaison in Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration you may have experienced My research shows when you spoke to an associate on August 16, 2015, to make a $payment, an error occurred and the payment was returned by your bank unpaid and your account charged a $late fee As a courtesy to you, I have submitted the appropriate adjustments and they should post within the next one to two billing cycles leaving you with a zero ($0.00) balance In addition, I can confirm we closed your account as you requested on September 2, [redacted] ***, thank you for bringing this situation to our attention and giving me the opportunity to respond Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality I am sorry to hear that this matter caused you to close your account and hope that you will allow us the opportunity to mend our business relationship If I can be of further assistance, please contact me at the telephone number listed below Sincerely, Rhea B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

[redacted] *** [redacted] December 10, [redacted] Re: Better Business Bureau ID [redacted] Macy's [redacted] ending in [redacted] Dear [redacted] : I am in receipt of your complaint forwarded to Macy's Executive Office by the Revdex.com As a representative of this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB) I apologize for any inconvenience you may have experienced I was disappointed to learn of the problems you encountered while shopping at Macy's [redacted] Store Please be assured that the service you received from our staff is not typical of the level of quality customer service that we strive to provide, and we appreciate your bringing the situation to our attention I have forwarded a copy of your letter, as well as my response, to the Store Manager to address your concerns further For clarification, you may shop in store or online after opening your new Macy's [redacted] account The shopping pass you were given does not contain your new account number for your protection However, any of our macys.com Associates would be able to assist you in placing an online order by looking up your account information and placing the order for you In regards to the watch warranty, the warranty price is based on the sale price of the watch without tax In reviewing your account, the watch that you purchased as a pre-sale item on November 15, 2015, had a sale price of $which would mean the Worry No More program would be $ I apologize that the Sales Associate gave you the wrong information and charged you incorrectly for this pre-sale item Our records indicate that when you picked up the watch, we refunded the original Worry No More charge or $to your account and completed a new transaction for the proper amount of $ [redacted] , thank you again for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please call me at the telephone number listed below if I may be of further assistance Sincerely, Janice D Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Manager, [redacted] Mall

[redacted] *** [redacted] July 7, [redacted] Re: Revdex.com ID [redacted] Macy’s gift card ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to Macy’s Executive Office by the Revdex.com As a representative in this office and because I am familiar with your issue, I was asked to review and respond to your concerns I was not able to reach you by phone on July 2, 2015; however I was able to leave you a voice mail message to return my call Unfortunately, because the gift card listed above was purchased through a third party, [redacted] , we are not able to replace it for you Since we do not have a business partnership with [redacted] , you will need to contact them directly to resolve the issue with your gift card [redacted] ***, while this may not be the resolution you were seeking, we are confident that the third party that you purchased these gift cards through will be able to assist you Please contact me at the telephone number listed below if I may be of further assistance on another matter Sincerely, [redacted] Macy's Executive Office [redacted] ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintI've already told you what had happened in the explanation of the reason for the complaint being filed I have pictures that show full payment of the items purchased and there are too many to upload I will continue to keep these pictures in case a representative comes to see me at the address I Lister except I'm in room [redacted] now other than that I don't want to have any further contact with the company to avoid future complications Regards, [redacted] ***

[redacted] *** [redacted] November 2, [redacted] Re: Better Business Bureau ID # [redacted] Macy’s [redacted] account ending in [redacted] Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my sincere apology for any frustration you may have been caused regarding the missing payment and for the problems you encountered in trying to resolve this issue On August 17, 2015, when you made a $in our Macy’s [redacted] , PA store an error occurred and the payment was not posted to your account For clarification, the information originally sent from your bank was not sufficient to locate the missing payment I am sorry for any miscommunication from our representatives and that no one contacted you as promised, however, I am happy to advise that with the information I received on October 27, 2015, the payment was located and you will see it reflected on your November statement My research revealed that you spoke with a representative on September 29, 2015, who removed a $and $late fee as you requested This credit was reflected on your October 20, 2015, billing statement (copy enclosed) On October 27, 2015, an additional late fee of $and interest of $and $were also removed as a courtesy [redacted] , thank you for bringing this matter to our attention and giving me the opportunity to respond Your business is important to us, as well as appreciated Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Rhea B Macy's Executive Office ###-###-#### Extension [redacted] Enclosure / mailed Nov2, cc: [redacted] ***, Revdex.com

Dear [redacted] ***: Please allow me to apologize for the delay in response to this issueThank you for your courtesy when we spoke on October 11, Please accept my sincere apology for any inconvenience you experienced when you did not receive your order # [redacted] I have issued the refund today for $to your [redacted] account ending in ***You will view the credit within days [redacted] ***, thank you for bringing this issue to our awareness and allowing me to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed belowSincerely, Marjorie B.Macy's Executive Office###-###-#### Extension *** cc: [redacted] ***, Cincinnati Revdex.com

[redacted] *** [redacted] March 4, [redacted] Re: Macy's Account Ending in [redacted] Dear [redacted] : I am in receipt of a recent complaint filed on your behalf with the Better Business Bureau regarding your Macy's Account ending in *** As a liaison in Macy's Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I apologize for any inconvenience you may have experienced in your attempts to gather information about your Macy's account referenced above As requested, I am enclosing copies of our previous correspondence related to this complaint, dated November 22, 2015, December 15, 2015, and January 11, As of the date of this letter, the below information is currently reporting for this account Open Date: December 23, Last Purchase Date: November 6, Last Payment Date: August 30, Charge-off Date: May 28, Balance: $ If you believe this account was fraudulently opened, we will need a completed Statement of Fraud (enclosed) to be returned to us within thirty (30) days of the date of this correspondence ** [redacted] , please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Nancy M Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: Revdex.com [redacted] Complaint ID: [redacted] The Macy's card is issued by Department Stores National Bank

August 11, [redacted] ***, We are in receipt of complaint ID # [redacted] regarding the customer who was delivered a dirty mattress twiceWe contacted the customer and confirmed that the mattress has been replaced to her satisfactionAlso, Macy’s has honored an accommodation to the customer on her purchaseAt this time, Macy's will consider this matter closedThanks, Sincerely,Macy's Executive Office