Macy's

February 11, [redacted] ***Cincinnati Revdex.com EFourth St.Suite Cincinnati, OH Revdex.com Complaint # [redacted] Dear [redacted] ***: We are in receipt of Revdex.com Complaint # [redacted] We have spoken to the referenced customer and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank you Sincerely, Jan B Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I would not willingly accept online billsIf I made a payment online and it went to online bills, it was withought my knowledgeI am disappointed in the fact that u are unwilling to work with me to one, get ur money and clean up the mistake madeI ask again for my account to be closeI will NEVER be a customer of urs againU have already tuned my credit for something that wasn't my fault and are not willing to to anything in a situation that was clearly on you guys, so I have no motivation to send you any more moneyYou have tacked on like 300$ in extra charges that you will not see from me Regards, [redacted]

Hi ***, We are in receipt of complaint id [redacted] regarding the consumer's leather sofa and loveseat We had a 3rd party tech inspection on 7/I have reviewed the pictures provide by the tech company which clearly shows the leather peelingThe merchandise is within the manufacturer warranty period for the leatherWe have agreed to accept the merchandise for a full refund that will be applied to the consumer’s [redacted] account Macy's will now consider this matter closedMichael M.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Hi ***, We are in receipt of Complaint ID # [redacted] regarding the consumer's WorryNoMore extended warranty issues with her sectional furnitureMacy’s has agreed to provide a 100% credit adjustment and refund the cost of the WorryNoMore fee as a one-time accommodationThe consumer should receive the refund check within 10-business daysFor any additional concerns, the consumer can contact our office directlyAt this time Macy's will consider this matter closedThanks, Macy's Executive Office

***, We are in receipt of Complaint Id # [redacted] regarding the fees attached to the customer's returnAlthough we offer our customers the option to return bedding within a specific time frame, we must charge a restocking fee and a pick fee, as this type of merchandise cannot be resold once deliveredIn this case the customer is requesting to return merchandise due to preference, and not because of a defectWe have a return with fees in our system for the customer However, as a one time accommodation, we will issue a credit for the restocking fee deducted after the merchandise is returned to our fulfillment center Any future furniture and mattress returns will qualify for fees At this time Macy's will consider this matter closed Thanks, Macy's Executive Office

***, I have left two messages for this customer but have not heard back from himI have sent him an email also today with my contact information.Please let [redacted] know we are ryinh to reach him to resolve this matterThank youThanksGeeta CPhone:###-###-####| Fax: ###-###-####| [redacted]

MacysP.OBox 8220Mason, OH 45040April 30, [redacted] ***RE: Revdex.com Complaint ID: [redacted] Macy's Accounts Ending in [redacted] and ***Dear [redacted] :I am in receipt your complaint submitted to Macy's Executive Office by the Better Business Bureau (Revdex.com)As a liaison in this office, I have been asked to review and respond to your concerns on behalf of Department Stores National Bank (DSNB)Please accept my sincere apology regarding any frustration you may have experienced with your Macy's account.An analysis of your account ending in [redacted] shows that a purchase was made on August 5, 2017, in the amount of $This purchase resulted in a balance of $32.24, with a minimum payment of $27.00, due by October 1, 2017.: No payment was received by the due date, and your account was charged a $late fee and interest in the amount of $On September 14, 2017, a fraudulent purchase of $was made using your account, resulting in a balance of $314.45, with a minimum payment due of $62.81, due by November 1, 2017.On October 13, 2017, a security closure of the account ending in [redacted] was processed due to the fraudulent purchase, and on October 15, 2017, a balance transfer of $was made to the replacement account that was established ending in ***On October 17, 2017, a credit adjustment of $and an interest credit of $were made, and a previous cycle minimum interest charge of $1.18, was chargedIn November 2017, a late fee and interest totaling $were charged, resulting in a balance of $100.24, with a minimum payment of $97.00, due by December 1, 2017, On November 4, 2017, a $interest charge and a $late fee' were credited, and on November 14, 2017, a payment of $was receivedOn December 1, 2017, and December 5, 2017, a $late fee and a $interest fee were charged respectively, resulting in a balance of $69.00, with a minimum payment due of $69.00, due by January 1, No payment was received in January 2018, and a $late fee and $in interest were charged, resulting in a $balance, with a minimum payment of $109.00, due by February 1, However, your February 2018, billing statement shows credits of late fees and interest totaling $111.00, resulting in a $credit balanceOn April 4, 2018, a credit balance refund of $was provided, resulting in a zero ($0.00) balance.In accordance with the terms and conditions in your DSNB Credit Card Agreement, you are required to pay the minimum payment due on all undisputed charges by the applicable due dateYou made a purchase of $on August 5, 2017, but did not pay for the merchandise until November 14, 2017.I am aware you are attempting to improve your credit report by requesting that we modify the payment history associated with the above-referenced Macy's accountIt is the Bank's policy not to remove anydelinquency from your credit report, unless it occurred as a result of a billing disputeAs a credit provider, we are obligated to report the account accurately to the credit reporting agencies, whether it is favorable or unfavorable to the consumerAfter researching the delinquency on your account, we found that the information is correctOur records indicate we did not receive payments on the account from August through November 14, Unfortunately, we are unable to accommodate your request to remove the delinquency from your credit bureau report.Thank you for allowing me the opportunity to assist youI understand that you have been seeking resolution to this issue through Macy's Credit Customer Service Department; however, should you have additional questions, feel free to contact me at your convenience.Sincerely,Durand C.Macy's Executive Office ###-###-#### Extension ***cc: [redacted] ***Revdex.com

P.OBox Mason, OH January 16, [redacted] Re: Revdex.com Complaint ID # [redacted] Store Experience Dear [redacted] : I am in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office As a liaison in this office, I was asked to review and respond to your concerns Thank you for the courtesy you extended during our telephone conversation on January 8, This letter is to confirm our discussion Please accept my sincere apology As we discussed, the service you received is not typical of the level of quality customer service that we strive to provide Macy’s goal is to have professional and courteous sales associates available within every department, so that our customers may have shopping experiences that are both positive and rewarding While we do not like to hear that we have disappointed you, we appreciate the time you took to contact us Accordingly, I shared your comments with Patrick H., [redacted] Store Manager, so he can follow up with the appropriate action Please note that due to privacy and employment laws, we are unable to provide more details about any action that may be taken He also advises me that he will contact you directly to address your concerns [redacted] , your business is important to us, as well as appreciated As I explained, although I can certainly understand your frustration surrounding these events, it is not Macy’s policy to compensate for these types of issues Please do not hesitate to call me at the telephone number listed below if I may be of further assistance Sincerely, Rhea BMacy’s Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***, Revdex.com Store Manager, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will contact you should there be any further issues in getting this resolved Regards, [redacted]

[redacted] *** [redacted] April 4, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s account ending in [redacted] Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy’s Executive Office, I was asked to review and respond to your concerns on behalf of Department Stores National Bank I had hoped to speak with you personally, but my attempts to reach you were unsuccessful According to the Department Stores National Bank Credit Card Agreement, a late fee is applied if the Minimum Payment Due is not received by the ''Payment Due Date'' shown on your statement The payment due date on your account is the 21st of each month the account carries a balance Interest is charged on the outstanding balance of your Revolving account until the day you pay the full balance owed For example, if you have been paying only the minimum payments on your Revolving balance each month or you missed a monthly payment and you then decide to pay your balance in full, you will be charged interest on that balance from the first day of the billing cycle until the date that your payment is received This interest charge will appear on your next statement The minimum interest charge is $ Upon review, I found that your account had a $balance for the billing period ending on October 25, 2015, with a $minimum payment due by November 21, We received your payment for this amount on November 23, Since this was after the due date, a $late fee and $interest charge were applied on your November 24, 2015, billing statement When no payment was received by December 21, 2015, another late fee and interest charge were applied on December 25, Copies of your billing statements from September through March are enclosed for your convenience As a gesture of our goodwill, we removed a total of $in late fees and the $interest charge from November 24, The first late fee adjustment appeared on your January 25, 2016, statement and the second late fee and interest charge adjustments appeared on your February 23, 2016, statement As of today’s date, your Macy’s account has a current status and a zero ($0.00) balance Thank you for bringing this matter to our attention and giving me the opportunity to reply If I may be of additional assistance, please do not hesitate to contact me Sincerely, MsRandi P Macy's Executive Office ###-###-#### Extension [redacted] Enclosures cc: [redacted] ***, Revdex.com

Dear [redacted] , I am addressing this issue on behalf of Macy's Executive OfficeThank you for your courtesy when we spokePlease accept my sincere apology for any inconvenience you experienced while you were in our [redacted] store making a returnThe level of customer service you described is not what we strive for at Macy’sAs a valued customer we appreciate your feedback, and hope you continue to shop at Macy’s [redacted] , thank you for bringing this issue to our awareness and allowing me to respondIf I can be of further assistance, please do not hesitate to contact me at the telephone number listed belowDakota B.Liaison, Omnichannel Executive Office | Macy's, IncDUKE BLVD | MASON, OH 45040Office: 513-573-Fax: ###-###-####

Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Revdex.com As a representative of Macy's Executive Office, I was asked to review and respond to your concernsOn behalf of Macy's, I wish to extend an apology to you for any inconvenienceI would welcome the opportunity to better address your concerns, however, there are additional details that need to be discussed As mentioned above, several attempts to contact you have been unsuccessful Please contact me at the telephone number below in order to resolve this matterSincerely, Teresa MMacy's Executive Office###-###-####

July 20, [redacted] Re: Revdex.com Complaint ID [redacted] Macy’s [redacted] account ending in [redacted] Dear *** [redacted] : We are in receipt of your complaint filed with the Revdex.com and forwarded to Macy’s Executive Office, where as a liaison, I was asked to review and respond to your concerns on behalf of Department Stores National Bank Please accept my apology for any concern this situation regarding your Macy’s [redacted] account may have caused My review of your account confirmed that, as requested in your complaint, all interest charges were previously removed from your Special Event payment plan, which brought your account to a credit balance of $ That amount was refunded to you on July 6, 2016, bringing your account to a zero balance Also, be assured that this matter had no negative effect on your credit report Your account was closed on June 27, 2016, at your request [redacted] , we appreciate this opportunity to respond If you have a question concerning another matter, feel free to call me at the telephone number noted below Sincerely, Michael JMacy’s Executive Office ###-###-#### Extension *** cc: [redacted] ***, Revdex.com

January 20, [redacted] Re: Revdex.com ID # [redacted] Macy's Rebate Issue Dear [redacted] ***: I am in receipt of your complaint forwarded to us by the Better Business Bureau As a representative of Macy's Executive Office, I was asked to review and respond to your concerns regarding the Black Friday advertised rebates I regret that you were disappointed with the processing of your rebate requests When similar items are submitted for rebate only one is eligible in the same household; it is important to note all of the instructions and exclusions on the rebate form prior to submission to ensure receipt of the rebate We are not able to issue rebate checks in our office; in lieu of the $rebate check, please accept the enclosed $ in Macy's Money, which can be used at any Macy's store, as a token of our appreciation for your continued loyalty [redacted] ***, thank you for bringing this matter to our attention and giving me the opportunity to respond Your feedback is critical as it assists us in understanding our customers' experiences and directs our attention to areas in which we can improve our service quality If I can be of further assistance, please do not hesitate to contact me at the telephone number listed below Sincerely, Cathy D Macy's Executive Office ###-###-#### Extension [redacted] Enclosure /mailed January 20, cc: [redacted] ***, Revdex.com

Dear [redacted] ***s,We are in receipt of Revdex.com Complaint ID [redacted] We have spoken to [redacted] and have resolved all matters as expressed in the complaintBased on this, we consider the matter closed satisfactorilyThank youSincerely, Bobbie A.Liaison, Omnichannel Executive Office| Macy's, IncDuke Blvd | Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Hi, my name [redacted] I like to close my case please I figure out everything my self and take care problem I never have any help from Macys and I don't care anymore one of my product was return back to them so they credit me back I can tell you only one thing I will never ever order anything from Macy's and they have horrible customer serviceThank you for your help Revdex.com and now you can close this case.Thank you, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint As stated previously, I did NOT receive email statements or paper statements for the time in question As stated previously, my email was compromised and it WAS during this period in questionApparently it had been going on for quite a while without my knowledgeThe emails apparently went directly to trash and NOT spamI always checked my spam but not my trashI DID NOT KNOW THIS WAS GOING ON UNTIL THIS MACY'S INCIDENTTHIS DID AFFECT MY NOT PAYING MY BILL BECAUSE I DIDN'T GET I**As previously stated, I DID change my phone number in Nov., in writingI did not get an enclosed copy with signatures from my credit card application with your responseI do not know how you could possibly even have both of our signatures when my daughter was living in [redacted] at the time and I was in [redacted] We did not apply for this credit card at the same time.This should not be the way customers with an excellent previous credit history should be treated Regards, [redacted]

May 1, [redacted] ***, We are in receipt of complaint ID # [redacted] regarding the customer who was not refunded the delivery fee when she returned the recliners due to defectsWe spoke to the customer and confirmed that the delivery fee has now been refunded back to her account At this time, Macy's will consider this matter closedThank You, Sincerely,Macy's Executive Office Geeta C.Liaison, Omnichannel Executive Office | Macy's, IncDuke Blvd| Mason, OH 45040Office: ###-###-#### Fax: ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Thank you for your attention on this matter, I am disappointed that Macy's has failed to handle this request when I have been a valued customer since I never had a late payment in over years and payed the account off in fullAlthough the explanation Macy's submitted was wordy it did not address my complaint that Macy's charged interest and late fees to my Macy's account that was paid in full 8/ This is inaccurate reporting to the credit bureau and has ruined my confidence in this businessI would like all derogatory reporting removed from my credit reportI do not accept a in store credit for Macy's shopping or refund for fees that never should have been charged Regards, [redacted]

October 02, [redacted] ***Cincinnati Revdex.com E Fourth StSuite Cincinnati, OH Revdex.com Case # [redacted] Dear [redacted] ***: I am in receipt of [redacted] complaintAs a representative of Macy's Executive Office, I was asked to review and respond to her concerns.I contacted [redacted] by phone to resolve her complaint and to apologize for any inconvenience she experienced as a result of her macys.com orderI am sending [redacted] a gift card for $as a replacement that she may use in store or online Based on the above, Macy's considers this matter resolved and closed satisfactorily Sincerely, Melissa U Macy's Executive Office ###-###-#### Extension [redacted] cc: [redacted] ***