Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The product that was received was absolutelynothing like what was advertisedI do not want store credit because I do not trust that anything else on the website is going to be as advertised I did receive a response from the company that said if I sent them proof of return they would file a claim I should not have to pay for shipping without a guarantee that my payment will be refunde as well as the cost to return the FALE productI do have a photo that has been sent to the company showing that the product I ordered is NOT the product that was received Regards, [redacted]

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number that we providedWe have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember orderingWe have done everything that we promised.Kind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have never disputed that you sent me the sweatshirtHowever, it looks nothing like the picture on the website, and it is so thin you can see through itA sweatshirt is supposed to be warmYou are falsely advertising these clothes I don't understand why you think I would want store credit when your products are so poorly made I was also never told how I could redeem my store creditIn fact, I was told that a manager would be in contact with me about getting a cash refund because I was originally told I could return the itemIt wasn't until after I paid to ship it back that I was told it was a sale item and couldn't be returnedI had emailed with somebody several times already, and should have been told that before I paid to ship itNobody has been in touch My biggest complaint with your company is your poor customer service and lack of communicationI would just like to be done with you, so please give me my money backIf you stood behind your product at all, you would Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] [I do not accept their responseThe reason is because the package has yet to shipOn Jan11th, - they sent me an email stating that the "package is on it's way"I clicked on the shipping / tracking number, and days later there is still no progress with the package getting to me (see attached)When you check the Shipping Number, there is no status, it just says, "Preparing to ship"They keep saying that they have posted their shipping times in their FAQ and on the product page, yet they are not meeting those statementsThey told me in an email a month ago that their shipping times were 2-weeks, and holidays can make this go longerI ordered this on Oct29th, Their FAQ page states that most products ship 3-days after paymentThis did not occur obviously because I still don't have my packageView their FAQ here: https://mainelybackcountry.com/pages/faqs As for the product page it states 2-weeks for shippingI don't understand why they keep stating that they are communicating the shipping times when clearly they are not meeting those dates when I still don't have my orderIt's not right that they are advertising products that have more than 2-weeks, event weeks or more for shippingWe are now on week for my order, and it has yet to arriveAs a consumer they need to state that it could take up to months for delivery.] Regards, [redacted]

Good morning, Thank you so much for your feedback! Our goal is to have a much better shipping time for our customersWe have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.The order has started shipment and is on its wayIt can be tracked through ***.com with tracking number [redacted] Here is what we pulled up this morning:November 15, 2017, 8:pm Arrived at [redacted] Regional Facility [redacted] Your item arrived at our [redacted] facility in [redacted] on November 15, at 8:pmThe item is currently in transit to the destinationThe package should arrive to you shortly.Kind regards,Mainely Backcountry

Good day,This product was ordered and has been shipped to her address and can be viewed using the tracking number [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Revdex.com: I clearly stated in numerous emails that I wanted my order cancelled and refunded because it was well past their shipping policiesThey sent it out after you messaged them and they are not sweatshirts like they wre supposed to beI wanted my money back and I wanted the order cancelled I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I did receive a sweatshirt from this companyThe sweatshirt was very poor quality material and construction as well as mis-sized despite ordering based on measurementsIt was a woman's size large and didn't fit my year old neiceIt looked nothing like the picture posted by the seller I NEVER received the watch I orderedI asked for a refund multiple times and after contacting the company multiple times I was blocked from further communications I will attach all correspondence I've had with the company Re: Order #***LB [redacted] Thu 2/22/9:AMInboxTo: [redacted] ( [redacted] ); Flag for follow up.Show all attachments (KB) Save all to OneDrive - Personal------ Original message------From: [redacted] Date: Thu, Feb 22, 9:AMTo: [redacted] ;Cc:Subject:Fw: Order # [redacted] Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Revdex.com closed my complaint but seller has not shipped my new order and it has been over a week Regards, [redacted]

Good day,This package shows delivered to her address and can be viewed using the tracking number [redacted] through ***On our end, we can't issue a refund because it shows that it has been successfully deliveredWe can help her to file a claim about her lost packageKind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I have not yet received of the items ordered on October 24, I would like a full refund ASAP for my items not receivedAs mentioned before, if the firm does not have the items in stock then they need to communicate this regularly but when you pay for items and don't hear a word from the company or receive the items after months, it is completely unacceptable Regards, [redacted] ***

Good day,This product was ordered last August 11,and has been delivered to her address last August 30, and can be viewed using the tracking number [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.The product material and sizing is also provided on the actual product pageAll customers are recommended to order a size upKind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] I was told I was going to get my money backI don't want a store creditThe clothing is horrible and I would never order anything from this unreliable company againI can no longer contact themThey have blocked me on [redacted] or too many people have found out that they are not a legitimate business Regards, [redacted]

Good afternoon,This is a response from Mainely Backcountry in regards to complaint # [redacted] filed from [redacted] She has had correspondence with us through emailShe had been given updates on her order and the return policy explained along with where to ship her items back to in a timely mannerMainely Backcountry was waiting to receive confirmation from shipping that the item was indeed returned before issuing credit Items have been received and processed and the credit was issued as promised.Thank you for your attention to this matter, [redacted] Mainely Backcountry Representative

Good day,We can issue a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] They created a [redacted] tracking label but that’s it the product has not even been shipped yet and that was a week agoWhen I put the tracking number that was provided into [redacted] website says not a valid tracking numberI don’t feel that the product will ever ship Regards, [redacted]

Good morning,This product was ordered and has been delivered to her address and can be viewed using this tracking number [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.The product material and sizing is also provided on the actual product pageAll customers are recommended to order a size upIf you are not interested in the item you received, no worries, we will no longer ask you to return it at your expenseWould you like to receive a different item of lesser value in our store, with no additional charges? Or a replacement for a larger size? Kindly let us know and we'll get it sorted out ASAPKind regards,Mainely Backcountry

Good day, We have issued a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] It is clearly stated 2-weeks on their website for shippingThen highlighted orders should be placed by November 15th in order to arrive by ChristmasCompany has done nothing to compensate for order that was placed on November 7th that I still haven’t yet to receiveSeveral times I have emailed company regarding shipping issue and was never given straight answer as to when order would arrive yet alone why the item ordered on November 7th hasn’t shipped or arrivedItem was supposed to be a Christmas gift and company has offered no compensation for item not being shipped or arrived in timely fashion or matter even though shipping guidelines are stated on websiteIt’ll be approximately weeks since I ordered item and still have nothing to show for it Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved Regards, [redacted]