Mainely Backcountry

Good day,We can issue a store credit to customer as per our written policies and procedures. Mainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely  Backcountry

Good day,This package shows delivered to her address and can be viewed using the tracking number [redacted] through [redacted]. On our end, we can't issue a refund because it shows that it has been successfully delivered. We can help her to file a claim about her lost package. Kind regards,Mainely  Backcountry

Good morning,This product was ordered on September 4 and has been delivered to her address on October 10 and can be viewed using this tracking number [redacted] through [redacted].com.  We have all of our policies, and sizing info clearly stated in our web page. The product material and...

sizing is also provided on the actual product page. All customers are recommended to order a size up. We're really sorry if we missed your e-mail, but we can't seem to locate a cancellation request for this order in our records.We have issued a store credit to customer as per our written policies and procedures. Mainel Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.We have done everything that we promised.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
They have still not replied as to when the last part of the order will ship - nothing in terms of a response. I am shipping back the items that I have and want a FULL refund.  This company needs to be shut down ASAP 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
I did receive a sweatshirt from this company. The sweatshirt was very poor quality material and construction as well as mis-sized despite ordering based on measurements. It was a woman's size large and didn't fit my 8 year old neice. It looked nothing like the picture posted by the seller.  I NEVER received the watch I ordered. I asked for a refund multiple times and after contacting the company multiple times I was blocked from further communications.  I will attach all correspondence I've had with the company.  Re: Order #[redacted]LB [redacted]Thu 2/22/2018 9:55 AMInboxTo:[redacted]); Flag for follow up.Show all 5 attachments (812 KB) Save all to OneDrive - Personal------ Original message------From: [redacted]Date: Thu, Feb 22, 2018 9:51 AMTo: [redacted];Cc:Subject:Fw: Order #[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
The return policies state 30 day money back guarantee, also on the returns Info page it says returns are accepted for refund. The company is telling me I can not return for a refund, only exchange for another item. The items are junk, j do not want any item from this company. I want a refund as their 30 day money back guarantee states.   
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. 
 I was told I was going to get my money back. I don't want a store credit. The clothing is horrible and I would never order anything from this unreliable company again. I can no longer contact them. They have blocked me on [redacted] or too many people have found out that they are not a legitimate business.
Regards,
[redacted]

Good day,The product said that it was returned to us but we didn't have receive any item. The customer said that we sent another package to her because there's a recently sent shipping confirmation email that she received and just a system error.Kind regards,Mainely  Backcountry

Good day, Both product were ordered and have been delivered to her address and can be viewed using the tracking number [redacted] and [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.We have done everything that we promised.Kind regards,Mainely  Backcountry

Good day, We have issued a store credit to customer as per our written policies and procedures. Mainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely  Backcountry

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number [redacted] through [redacted]. Unfortunately, we can't cancel the other item because it is already shipped. We can't turn packages around enroute. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely  Backcountry

Good morning,This product was ordered and has been delivered to her address and can be viewed using this tracking number [redacted] through [redacted].com. We have issued a store credit to customer as per our written policies and procedures. Mainel Backcountry Policies are located on the FAQ Page...

and in our Return Policy on our website at the bottom of each page.The product material and sizing is also provided on the actual product page. All customers are recommended to order a size up. We have done everything that we promised.Kind regards,Mainely  Backcountry

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page and in our...

FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember ordering. We have done everything that we promised.Kind regards,Mainely  Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. . 
 It is clearly stated 2-4 weeks on their website for shipping. Then highlighted orders should be placed by November 15th in order to arrive by Christmas. Company has done nothing to compensate for order that was placed on November 7th that I still haven’t yet to receive. Several times I have emailed company regarding shipping issue and was never given straight answer as to when order would arrive yet alone why the item ordered on November 7th hasn’t shipped or arrived. Item was supposed to be a Christmas gift and company has offered no compensation for item not being shipped or arrived in timely fashion or matter even though shipping guidelines are stated on website. It’ll be approximately 8 weeks since I ordered item and still have nothing to show for it.
Regards,
[redacted]

Good day,This product was ordered and has been shipped to her address and can be viewed using the tracking number [redacted] through [redacted]. Unfortunately, once the items leave the warehouse it is out of our hands. We can't turn packages around enroute. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely  Backcountry

Good day,The product purchased from our store has been delivered to her address and can be viewed using the tracking number [redacted] and [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the...

actual product page and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember ordering. We have done everything that we promised.Kind regards,Mainely  Backcountry

Good dayThis product was ordered and has been delivered to her address and can be viewed using the tracking number [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page and in...

our FAQ page in the bottom of the footer on each web page.The customer can return the item purchased so we can issue a store credit as per our written policies and procedures. Mainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely  Backcountry

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page and...

in our FAQ page in the bottom of the footer on each web page.We have issued a store credit to customer as per our written policies and procedures. Mainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely  Backcountry

Good day,The product purchased from our store has been delivered to her address and can be viewed using the tracking number [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page...

and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely  Backcountry

Good morning,This product was ordered and has been delivered to her address and can be viewed using this tracking number [redacted] through [redacted]. We have all of our policies and shipping info clearly stated informing our customers of the shipping times. It is on both the actual product page...

and in our FAQ page in the bottom of the footer on each web page.The product material and sizing is also provided on the actual product page. All customers are recommended to order a size up. If you are not interested in the item you received, no worries, we will no longer ask you to return it at your expense. Would you like to receive a different item of lesser value in our store, with no additional charges? Or a replacement for a larger size? Kindly let us know and we'll get it sorted out ASAP. Kind regards,Mainely  Backcountry