Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[I know it shows as delivered but I have not received it and have actually reached out to *** about it myself with no luckThe company has done nothing help me or even hear me outI clearly DO remember ordering the item because I wouldn’t be complaining about NOT receiving it otherwise.]
Regards,
*** ***

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our
FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Revdex.com:
I clearly stated in numerous emails that I wanted my order cancelled and refunded because it was well past their shipping policiesThey sent it out after you messaged them and they are not sweatshirts like they wre supposed to beI wanted my money back and I wanted the order cancelled
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Revdex.com:
I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Mainly Backcountry offered a credit to me via *** messenger. I ordered merchandise to accommodate the offer given - sent several messages. They refuse to confirm the order or to provide shipping information. I have asked several times and they again have stopped communicating. This maddening at this point. I do not want to order anything from them- terrible customer service and I fear that if the items I order this time are not sufficient.....I will again need to go through this process. I would like a refund and I am considering legal counsel
Regards,
*** ***

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number ***, ***, ***, *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt
is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.The product material and sizing is also provided on the actual product pageAll customers are recommended to order a size up. Unfortunately, we can't offer the store credit without sending us a proof that it was a defective or damage item when she received itMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Good day,This product was ordered and has been shipped to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our
FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good morning, Thank you so much for your feedback! Our goal is to have a much better shipping time for our customers. We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the
bottom of the footer on each web page.The order has started shipment and is on its wayIt can be tracked through ***.com with tracking number ***Here is what we pulled up this morning:November 15, 2017, 8:pm Arrived at *** Regional Facility *** ** *** *** Your item arrived at our *** facility in *** ** *** *** on November 15, at 8:pmThe item is currently in transit to the destination. The package should arrive to you shortly.Kind regards,Mainely Backcountry

Good day,We already issued a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page. We have done everything tha we promised.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The product that was received was absolutelynothing like what was advertisedI do not want store credit because I do not trust that anything else on the website is going to be as advertised I did receive a response from the company that said if I sent them proof of return they would file a claim I should not have to pay for shipping without a guarantee that my payment will be refunde as well as the cost to return the FALE productI do have a photo that has been sent to the company showing that the product I ordered is NOT the product that was received.
Regards,
*** ***

Good day,The product purchased from our store has been delivered to her address and can be viewed using the tracking number *** and *** through ***The other purchase will expectedly delivered on December 11, We have all of our policies and shipping info clearly stated
informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Good morning,We apologize for any inconvenience this delay has causedWe have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.The customer's
order has been refunded on November 10, Thank you so much for the feedback you have sent usOur goal is to have a much better shipping time and experience for our valued customers.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I did receive the product, returned the product as stated on the companies policy page and awaited my store credit Although they say I have a credit, they have not informed me of where the credit is or how to access the credit I don’t have an account that I know of with the company, so I can’t access it Upon trying to message with the company again to “find” my credit, I don’t get a response This whole process has taken months to resolve This issue is not resolved until I can access and use my credit
Regards,
*** ***

Good day,This product was ordered and has been delivered to her addressOther item was shipped and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Same form response as beforeAfter looking up the tracking number providedIt has not shipped and it just states that the pre shipment was completedHence it hasn’t left the warehouse and my order can still be cancelled. Regards,
*** ***

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page
and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember orderingWe have done everything that we promised.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The item has been returned to you because of the actual product looks nothing like the picturesYou have NOT fulfilled your obligation, I have sent the product back so SEND MY REFUND
Regards,
*** ***