Mainely Backcountry

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page
and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember orderingWe have done everything that we promised.Kind regards,Mainely Backcountry

Good day,This product purchased from our store was ordered last November 20,Processing and handling orders are approximately to days within the payment and shipping delivery usually takes to weeksWe have all of our policies and shipping info clearly stated informing our customers of
the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Good day,This product was ordered and has been shipped to her address and can be viewed using the tracking number *** through ***. We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in
our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Their message does not actually address my concerns about their customer service and inability to talk me through returning an itemAt this point I have already shipped the item back to a P.OBox in Maine, and since I have tracking information for it, I know that it arrived safelyI have still not, however received my money back for the returned item, which does fit their criteria for a return since it wasn't on sale
Regards,
*** ***

Good day,The customer can return this item and send us a proof of shippingWe can issued a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Revdex.com:I’m floored it
took me to contact you to get a response from themBut this is just their work ethic I guessHints the F rating.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The sweat shirt that I ordered was NOT the sweat shirt that was sent to meI sent the sweat shirt back to you on 11/29/I would like my money backPlease see attached documents for further verification
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have never disputed that you sent me the sweatshirtHowever, it looks nothing like the picture on the website, and it is so thin you can see through itA sweatshirt is supposed to be warmYou are falsely advertising these clothes. I don't understand why you think I would want store credit when your products are so poorly made. I was also never told how I could redeem my store creditIn fact, I was told that a manager would be in contact with me about getting a cash refund because I was originally told I could return the itemIt wasn't until after I paid to ship it back that I was told it was a sale item and couldn't be returnedI had emailed with somebody several times already, and should have been told that before I paid to ship itNobody has been in touch. My biggest complaint with your company is your poor customer service and lack of communicationI would just like to be done with you, so please give me my money backIf you stood behind your product at all, you would.
Regards,
*** ***

Good day,We haven't received the return packageThe customer can send us a proof of shipping for the return packageOnce we receive it, We can issue a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return
Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
There is no statement on the website regarding shipments coming three months later or being incompleteI only received one item and it has been three months since ordered with no further response from customer service as to when I was getting shipment or why it was lateAgain I still have not received the full order I am missing an item
Regards,
*** ***

Good day,This product was ordered and has been shipped to her address and can be viewed using the tracking number ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in
the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember orderingWe have done everything that we promised.Kind regards,Mainely Backcountry

Revdex.com:The company sent me an email days ago stating that the order had been cancelled. They said nothing, as they state here, about the
credit requiring to days to post to my account, and I have never heard of such a delay to issue a credit.Given the delay between responses to multiple emails stating my request, the original "delay" in fulfilling the order, the current delay to issue a refund, the exact same complaints made by other consumers, and the evidence that this "company" is actually operating from China -- is there anything further the Revdex.com can do in terms of reporting / investigating what appears to be intentional fraud?I remain very concerned and angry regarding what appears to be an ongoing scam. However, I am grateful for your assistance in resolving the issue with my individual order. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ** ***

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and
in our FAQ page in the bottom of the footer on each web page.The product material and sizing is also provided on the actual product pageAll customers are recommended to order a size up. We have issued a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please refund amount charged to credit card and item will be returned I am not interested in exchanging for a larger size Thank youRegards,
*** ***

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.We have issued a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

In fall of 2017, I ordered a product, returned it and never heard back from Mainely BackcountryOnly after I filed a complaint with the Revdex.com did they reach outIn early January, they were to be sending me a new productOnce again, numerous email exchanges inquiring where the product is have been exchanged, and now ultimately they won't respond.I wish to receive the agreed upon product, albeit four months after the replacement was evidently being sent to meIf they cannot produce a product, a refund of my money

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***Unfortunately we can't cancel the other item because it is already shipped and we can't turn packages around enrouteWe have all of our policies and
shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The policies portion on the company website never stated that items would take months to be delivered and that customers would not be given a date for which to expect the itemAlso I have not received the entire order, I have only received half of the order and that half I have received took over two months to be deliveredI reject the business response and reiterate my disgust with their business practices.
Regards,
*** ***