Mainely Backcountry

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . The company responded with false statements. I have correspondence with this company where I requested a tracking number and was not provided with the information. They claim that there shipping policy is in the FAQs page, the shipping information stats’s that there is a 4-6 week delivery time, this was not the case. After contacting the company several times and requesting a tracking number they blocked me from any/all correspond with. I am happy to provide all correspondence to and from the company. Regards, [redacted] ***

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below They have still not replied as to when the last part of the order will ship - nothing in terms of a responseI am shipping back the items that I have and want a FULL refund This company needs to be shut down ASAP Regards, [redacted]

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . I ordered a sweatshirt from their website in October and as of the date of the complaint it had not been received (website says to allow 2-4 weeks and it took nearly 3 months). When it was received it was not the product that was advertised. I can attach photos of what was ordered and what was received. I received a cheap knockoff that does not look anything like what I paid for.I understand that they have a no refund policy on sale items, but as they did not even send the correct item I believe I am entitled to a refund. I'll gladly ship back the sweatshirt as I do not want to see it ever again. After reading reviews of the company (which I should have done before ordering) I've found out that I'm not alone and just one of MANY people that has had to deal with this Regards, [redacted]

Good day,This product was ordered and has been delivered to her address and can be viewed using the tracking number [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember orderingWe have done everything that we promised.Kind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below I expect a full refundnot all of the items were even shipped Please all of the items that did ship were returned and in the original packaging I do not want to purchase anything from this company They don't even have a customer service number I am shuffled around via email again and again Give me my money back and call it a day Emails are vague at best and I am told a manager will contact me nothing! This has been going on since November and Revdex.com should do all that it can to make sure they are not allowed to do business in the USA Regards, [redacted]

Good day,We have issued a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] The return policies state day money back guarantee, also on the returns Info page it says returns are accepted for refundThe company is telling me I can not return for a refund, only exchange for another itemThe items are junk, j do not want any item from this companyI want a refund as their day money back guarantee states Regards, [redacted]

Good day,The product purchased from our store has been delivered to her address and can be viewed using the tracking number [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.The product material and sizing is also provided on the actual product pageAll customers are recommended to order a size upKind regards,Mainely Backcountry

Good day,We already have issued a store credit to this customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Good day,The product said that it was returned to us but we didn't have receive any itemThe customer said that we sent another package to her because there's a recently sent shipping confirmation email that she received and just a system error.Kind regards,Mainely Backcountry

Good day, Both product were ordered and have been delivered to her address and can be viewed using the tracking number [redacted] and [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.We have done everything that we promised.Kind regards,Mainely Backcountry

Good day,The product purchased from our store has been delivered to her address and can be viewed using the tracking number [redacted] and [redacted] through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the item and might not remember orderingWe have done everything that we promised.Kind regards,Mainely Backcountry

Good day,This product was ordered and has been shipped to her address and can be viewed using the tracking number [redacted] through ***Unfortunately, once the items leave the warehouse it is out of our handsWe can't turn packages around enrouteWe have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.Kind regards,Mainely Backcountry

Good day,The customer can return the package to us and send us a proof of shipping so we can issue her a a store credit to customer as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Good day,This order was already cancelled and refund usually takes 5 to 10 banking days. Kind regards,Mainely Backcountry

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[The bottom line is that I don’t have the item I paid for and I need a refundIf the business wants to file a claim with ***, they can, but I have not received an item I paid for and this company is clearly disreputable if you look at many other Revdex.com complaints and other online reviews of them- they seem to have a reputation for bad service and among other things..]
Regards,
*** ***

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Good dayThis product was ordered and has been delivered to her address and can be viewed using the tracking number *** through ***We have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our
FAQ page in the bottom of the footer on each web page.The customer can return the item purchased so we can issue a store credit as per our written policies and proceduresMainely Backcountry Policies are located on the FAQ Page and in our Return Policy on our website at the bottom of each page.Kind regards,Mainely Backcountry

Good day,This product was ordered last August 11, and has been delivered to her address last August 30, and can be viewed using the tracking number *** through ***Shipping delivery usually takes to weeksWe have all of our policies and shipping info clearly stated informing our customers of the shipping timesIt is on both the actual product page and in our FAQ page in the bottom of the footer on each web page.This customer clearly ordered this item and has received the itemWe have done everything that we promised.Kind regards,Mainely Backcountry

Good afternoon,This is a response from Mainely Backcountry in regards to complaint #*** filed from *** ***She has had correspondence with us through emailShe had been given updates on her order and the return policy explained along with where to ship her items back to in a timely
mannerMainely Backcountry was waiting to receive confirmation from shipping that the item was indeed returned before issuing credit. Items have been received and processed and the credit was issued as promised.Thank you for your attention to this matter,*** ***Mainely Backcountry Representative