Major Energy Services

Review: A salesman, [redacted] (or [redacted], I can't quite read the handwriting), agent code [redacted] knocked on my door on 10/**/2013 with the aim of signing me up with Major Energy Services. He informed me that if I sign on with them I would receive a rate that is 10% lower than my current energy supplier's, National Grid's, rate. I signed the contract, which had a checkbox entitled "fixed rate" checked, but no rate was given. On 10/**/2013, I called Major Energy to request additional information about the rate I was to receive. I was told that my rate was variable in the sense that it depended on what National Grid's rate was so that they (Major Energy) could appropriate me a rate. I asked what National Grid's rate was and I remember a number that was around either $0.09 or $0.11 per kWh. It was my understanding that my rate would be 10% lower than that rate which was given to me over the phone. Over the next few months, I received bills in excess of $0.10 per kWh, finally ending with my last bill, which was over $0.259 pro kWh, more than double what National Grid charged for that month, according to the National Grid website ([redacted]). When I called to complain, I was told by the [redacted] that since I was told on 10/**/2013 that Major Energy only offered a variable rate service in my area, and that I did not cancel with the service before it began in November, that it was assumed that I had no problem with this change and that I am obligated to pay my absurd $288 electric bill. I live in a one-bedroom apartment. My parents bill is only a third of my own, and they live in a three bedroom house, also in Upstate New York. The [redacted] (her name was [redacted], I believe) caught me off-guard when she said this to me, so I did not have a good response for her. But now looking back on things, I can see how twisted the story became, because I had always been reassured that my rate would be lower than if I had decided to stay with National Grid, that the term "variable" was with respect to National Grid's rates. The truth is that I have been lied to on multiple occasions by multiple representatives. The only instance in which Major Energy has offered to make things right was if I sign on with them again and decide to take their rate, that they would retroactively reimburse me for being overcharged. But shouldn't they be able to do that even if I don't sign on again?Desired Settlement: I would appreciate if the business honors their original rate they promised me. National Grid, in November of 2013, charged $0.07837 per kWh. At a 10% discount, this would put me at $0.070533 per kWh. I used 746 kWh in December, 640 kWh in January, and 878 kWh in February, coming to a total of 2264 kWh over the course of three months. At the price I was advertised, my total bill should be 2264 kWh * $0.070533 per kWh = $159.69. Instead, my total bill has been $75.28 (December) + $77.26 (January) + $230.09 (February) = $382.63. As such, I would like a $382.63 - $159.69 = $222.94 refund check.

Business

Response:

Good Afternoon,

According to the complaint, the

customer states that he is unhappy with the current rate being charged and was confused about variable/fixed rate offers.

The customer called our customer service and was told he was on a variable

rate contract, meaning her rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record.

Please see this link relating to New York prices.

Finally, the account has been

canceled. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier, customers

have seen electricity and natural gas prices spike in many parts of the

Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: A representative of this company came to my home weeks ago & I told him I was not interested in their service. On Friday Sept *, 2013 at 7:00 in the evening, the same representative, wearing a yellow hard hat to appear to look like an electric company employee, came to my home AGAIN! I was NOT home at the time, so he spoke with my partner. He coerced her into signing a contract by lying & misrepresenting his company! Firstly, my partner is NOT listed on the electric bill, & she is NOT authorized to make changes to the account ! The"sales agreement"that he gave her did NOT have a price written ANYWHERE on it! However, it was a duplicate form, and he has the original, so it would be EXTREMELY easy for him to simply write in any price he wishes on his copy!! He stated that this contract could be canceled at any time, however, the agreement states otherwise. He indicated on the form, that the agreement was for 6 months, despite having told my partner that it did not have a specific time frame. Aside from trying to represent himself as an electric company employee, MOST reputable companies do NOT send people door to door on a Friday evening at 7pm! And to me, the fact that he even returned AT ALL is harassment, since I clearly told him I was NOT interested in ANYTHING his company was selling!! I attempted to contact the company the following day, but since it was a weekend, they were closed. I called them again on Monday morning, & when I began to express my concerns, I was promptly disconnected! When I called a second time, the representative that I spoke to took my information & the numbers from the sales agreement, & told me that I could consider the agreement canceled. However, she was quite uninterested in the problems that I encountered!!Desired Settlement: I would like a formal complaint to be added to their listing on your website, so that other customers know to avoid this company. I would also like this company to NEVER contact me again, in ANY way, shape, or form! In addition, I think that a suggestion needs to be made that they change their policies & procedures. They need to CLEARLY identify themselves, NOT come to peoples' homes, other than during business hours, and MOST IMPORTANTLY, they need to VERIFY that the person signing the contract actually has the power to make changes to the account!!

Business

Response:

We would like to apologize for any confusion caused by the door to door marketing. Deregulation can be confusing, and many customers falsely believe that by choosing a supplier, they are leaving their utility. In this case, should the customer choose a supplier, they will remain a customer of BGE. The goal of having a supplier is to hopefully receive a competitive rate on the commodity, whether gas or electric.

We are unsure why the customer felt the sales person was using a BGE badge. (Please see attached uniform worn by our outsourced independent sales personnel) The uniform and badge clearly show the sales agents are representing Major Energy, not form BGE. The sales persons do not wear any BGE gear, and all marketing material clearly shows they are not from BGE. Perhaps the sales person had a sample bill on their binder, however that is only used to show they customer where the supply is affected on their bill.

Finally, we invite the customer to contact our offices directly should they have any further concerns at ###-###-####

Regards

Major Energy

Business

Response:

As to the customer’s allegations and complaints:

1. We apologize that [redacted] had a poor experience with an outsourced independent sales person. We have added her address to the “Do Not Solicit” list, which should prevent any further marketing by Major Energy at her residence, however Major Energy is only one of several direct marketing companies, so we cannot control marketing she may receive from other companies.

2. The agreement “sold” door-2-door by the marketer at her home was for a variable rate, meaning the price would be determined by the market. There are no cancelation fees on variable rate contracts.

3. It is not possible for a sales person to simply “write in any price he wishes” on a contract as the rates are determined by Major Energy’s purchases on the energy market. Sales persons cannot create their own rates, and any contract that would arrive with an unauthorized rate would be considered null & void.

4. All sales in PA must be accompanied by a verification call during which the customer must verify that they are authorized to make decisions on the account.

5. It is very difficult to “coerce” someone to both sign and then agree over the phone. While we agree that sales persons of all types can be highly influential, coercion implies that the customer was forced to do something against their will. We highly disagree that anything would have occurred during the interaction that would have made the signee feel “forced” to sign a variable rate contract. Many customers say “no” when approached for a sale, and in this case, has the signee said “no”, the sale would have ended.

6. Although the customer is unhappy that a direct marketer would stop by their home at 7PM on a Friday evening, that hour is hardly out of the norm. Although “9-5” may be considered “normal” business hours, many direct marketers market till 8PM weeknights because that is when customers are home. Direct Marketing, while possibly annoying to some, is a constitutionally protected right. (please see link [redacted] ) Regardless, the customer does not have to answer the door and can simply ignore door-to-door marketing should they wish to not be disturbed.

7. [redacted] states that she called to have the agreement canceled and it was. Although she states the woman on the other end of the line was “quite uninterested in the problems that (she) encountered”, we are unsure why [redacted] feels the need to complain when she got the desired result for the call.

Finally, while [redacted] is free to file complaints when she wishes, we ask how has she been harmed by the door-to-door marketing? Her account was not switched without her authorization, and she has been placed on a “Do Not Solicit” list. While we apologize for the interaction, this does not seem to be anything out of the ordinary, and it seems like her concerns have been more than addressed. We ask the Revdex.com close this complaint as “Satisfied” for lack of actual evidence that the customer was harmed in anyway by the interaction.

Major Energy Services

###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I NEVER claimed to be ""harmed" in any way, as stated in the company's response. My issues were mostly with the behavior of the person representing their company in the community. I feel that after a customer has already said "no" ONCE, they should NOT have to continue to do so! I believe that this person purposely revisited my residence at a time when my vehicle was not present, in an effort to make a sale....which he did.

In addition, the rep stated that this contract was NOT a vaariable rate, but a fixed rate, which is why I was so concerned - since their contract clearly defines penalties for stopping a fixed rate contract. In regards to the rate.. there was NO RATE specified ANYWHERE on the contract! Therefore, it would NOT be difficult for a dishonest rep to simply fill in any rate he wishes after leaving the residence!

I appreciate the fact that I will no longer be bothered by this particular company, but I truly believe that this particular rep needs some re-education on company procedures regarding door to door sales, since he is presenting a very negative image of this business in the community!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: They have been overcharging me for gas and electric bill they have been charging me about 50 to 80 dollars above what my bill should be when they told me I was elegible for lower Gas and Electric payments when I don't even remember signing up with them they just offered the product and see my bill.Desired Settlement: refund

Business

Response:

We apologize for any inconvenience the customer has experienced. Customer enrolled in the variable rate plan in July/2014. Customer was billed in accordance to the terms and conditions of that rate plan. Customer never attempted to speak with a customer service representative in order to address any concerns. Cancellation notices were submitted on customer's accounts from the utility company. The utility company set the service end dates at 5/*/15 for the electric and 6/*/15 for the gas. As a courtesy, customer will be placed on lower rates for both gas and electric, until the switch processes.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hi, I would like to re-open case, since I have not received what I want from Major Energy Services, LLC they tell you, you qualify for a better rate but how ? when you are paying for [redacted] and Major Energy Services, LLC for the same service I want a refund, that's called stealing from innocent people!!!!! Regards,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As stated in the original response, customer was placed on lower rates until the utility switches the service. Those rates became effective on 4/*/15 and will evidenced on customer's bills for usage in April. The rates were added as a courtesy and no further refund or adjustment will be given as customer was billed in accordance with the terms and conditions agreed upon at the time of enrollment.

Review: This past spring around, approximately, April, a [redacted] representing Major Energy knocked on my door and spun a sales pitch in which he urged me to switch to Major Energy to save money on my electric bill. I was told that Major Energy could offer me a better rate than I was currently paying. As I had just received a fairly high electric bill, I was receptive to the idea of switching energy providers. The [redacted] told me that he could offer me a rate of $0.08 per kh. Given this information, and as the quoted rate was less than I was paying with my provider at that time, I signed to switch providers.

In November of that same year, I began noticing that my electric bill was abnormally high. I dismissed it, initially, as being related to higher energy uses due to poor insulation and colder temperatures. However, by December it had jumped even further, to over $400, and by January when I received a bill of nearly $500, I was reeling. For the record, I live in a tiny two-bedroom condominium unit. Not a house. After the $500 bill I received in January, I took extreme measures to cut my energy usage and thoroughly weather proof my windows, and lower my thermostat, still assuming that it was the 'Polar Vortex', etc, that was to blame for electric bills more than double what I had paid the previous winter.

You can imagine my stunned shock when I received February's bill, and it was an astounding $633.22. This sum of money for a two-bedroom condo is unbelievable, and I had worked hard to cut my electric use ... I could not understand how it could possibly have jumped up so much. I took a longer look at my bill than I usually do and noticed that I had successfully brought my energy usage down this February, as compared to February 2013, despite colder temperatures. That was when I started asking questions and going through all of my electric bills since I had switched to Major Energy.

I discovered, to my shock, that for the first three bills, Major Energy's rate was not listed on the bill at all; the space where the rate should be listed was blank. The first rate showed up on my August bill, and it was for $0.10 per kh. By October it had jumped to approximately $0.11, and straight from that to $0.12 in November. By January, my rate had increased to $0.13 per kh and then ... from January to February, my rate jumped to $0.19 per kh. I was understandably baffled, and very upset. The [redacted] had said, "Your current provider's rate is $0.09 per kh; we can offer you $0.08." I was being charged more than twice what I had signed up for.

Upon contacting Major Energy, I asked them to clarify whether there was some mistake. I was informed that no, $0.19 per kh was accurate. They followed that up with the statement that the rate was 'normal' and was what everyone else was offering right now due to the 'polar vortex'. This is simply not the case, as both my former provider and my local energy company, BGE, were offering a rate of $0.09.

When I asked them to explain why my rate had jumped so significantly from one month to the next without any notice or warning, I was told that they had no obligation to inform me of rate hikes because I was on a month-to-month variable rate. The customer service representative then told me that I had been given a "choice" of variable or flat rate, and I had "opted" for the variable; if I had not wanted my rate to change, I should have chosen the flat rate.

I was not provided with any choice! The [redacted] made absolutely no mention of variable versus flat. I was told that they were offering a rate of $0.08 per kh. Period. I was never told that this low rate was guaranteed, literally, for only one single month and then it could jump to pretty much anything without any obligation to notify me. This seems like extremely deceptive sales tactics. When I communicated this to the customer service representative I was told, "The salespeople are from a third party provider. We are not responsible if the [redacted]'s communication to you regarding our product was deceptive." I was then told that Major Electric could/would do nothing for me, despite the literally hundreds of dollars they gained through the deceptive tactics of a [redacted] they claim no responsibility for.

I find that response inadequate. Although I apparently should have asked far more questions, I trusted what I was being told from a [redacted] representing a 'legitimate' company. That [redacted] - whoever Major Energy feels is 'responsible' for them - was selling Major Energy's product. And that [redacted] told me that I would receive a rate of $0.08. The first rate I ever saw on one of my bills was for $0.10, and within less than a year I was paying literally twice that. It is ethically questionable to benefit financially from the deceptive tactics of a [redacted] selling your product and excuse yourself from all obligation by saying that [redacted] was from a third party provider and is 'not your responsibility'.

I have since cancelled my service with Major Electric and returned to my previous electric supplier. Unfortunately, it is not so easy to recover from the financial impact.Desired Settlement: I would like Major Energy to make a cost analysis of my service since signing up with them. I would like to be provided a reimbursement for the months in which I had service with them in which their rate exceeded the $0.09 I was paying prior to the deceptive sales pitch that caused me to switch services. If they do not have the resources to make such an analysis and reimburse me accordingly, I would like to then be reimbursed instead for the full amount of my last bill, the $633.22 bill I received in the month of February.

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The original nature of my complaint was that Major Energy's [redacted]'s tactics were deceptive and failed to mention vital aspects of the contract I signed. The business has chosen to conveniently ignore this aspect of my complaint. Their [redacted] promised me a rate of less than $0.09/kWh, and made NO mention of a monthly variable in the rate he stated. He made no mention of variable or flat rates at all. I was told that if I signed on with Major Energy, I would have a rate of less than $0.09, thereby saving money.

There is no logical reason why I would have ever signed on with Major Energy had I been honestly presented with the actual nature of the 'deal'. I already had a flat rate of $0.09 with the company I was with prior to Major Energy. I switched solely and completely because I was promised a discount which I did not receive. To the contrary, not only did I not save money by switching, but I lost hundreds, and hundreds, and hundreds of dollars.

Furthermore, they can't even seem to remember where I live. I am in Maryland. Not Pennsylvania or New York. I find the claim that the rates I was charged are a reflection of the 'current energy market' to be outrageous. Not only do I not know a *single* person besides myself who is paying more than $0.09 right now, but I have made several calls to multiple electricity providers since having these issues with Major Energy. Not a single other electric provider I have spoken with has quoted rates even remotely as high as the rates I was charged by Major Energy - including the ones who were quoting variable rates. In fact, every single electric provider I spoke with expressed shock at Major Energy's rates. And at least two of them voluntarily provided me with contact information for the Public Service Commission because *they* felt the rates I was being charged were so high above reasonable market value.

In addition to that, even if I accepted (which I don't) that $0.19/kWh for Jan-Feb were reflective of the market rates for electricity in those months due to the "polar vortex", I would like it explained to me how my rate then DOUBLED from $0.19/kWh to $0.3498/kWh going into a *warmer* month with *lower* electricity usage. Charging thirty-five cents per kilowatt is ridiculous, and the "polar vortex" is simply Major Energy's convenient excuse.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Firstly, I literally do not know a single other company or customer in my area that is paying a rate even remotely that which Major Energy has charged. It is an unreasonable rate.

Secondly, Major Energy continues to ignore the irresponsibility and deceptive tactics of their salesmen. They are certainly welcome to do that, but anyone who does business with Major Energy should be aware that their salespeople lie to you and take advantage of your ignorance to get your money, and Major Energy is totally all right with that. I literally never received - not even for a single month - the rate that I was promised by Major Energy when I signed on with them. I was deceived and cheated out of hundreds of dollars.

Thirdly, Major Energy has not provided any explanation - much less a reasonable one - for why their rate would double from Jan-Feb to Feb-March despite higher temperatures and lower demand/usage.

Lastly, I cancelled my account on February [redacted]. I *confirmed* cancellation on March 3rd. A Major Energy representative confirmed with me on that date that I was, indeed, cancelled with Major Energy and no longer had them as a supplier. Major Energy then proceeded to bill me until March **at a rate double what I had been paying before. I find it interesting, if nothing else, that going into a warmer month with lower demand/usage, my rate sky-rocketed to $0.3498/kWh upon my informing them that I was cancelling service, and upon my filing a complaint against them with the Revdex.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good afternoon,

We are sorry that the customer continues to be dissatisfied with our response. In our previous responses we attempted to explain why rates have been so high this winter. Although the temperatures have begun to rise, the squeeze on the energy market is still being felt and it will take time for prices to adjust to the lower demand. We assure the customer that we never engage in retaliatory pricing and her bill is simply a reflection of being a variable rate customer subject to a changing energy market. Again, we apologize that the customer has had a bad experience.

Regards,

Review: I have called Major Energy Services to correct a bill and they tell me that it's not them charging me 0.29990 for kWh that it's ComEd. I have called ComEd and they say it's Major Energy. I have my bill and the bill charge detail says it's Major Energy charging me $682.41 for January bill and $659.01 for February bill. I live in a one bedroom apt and I understand we've had a rough winter. There is no way that I owe them $1,341.42 for two months. This amount is ridiculous and I've called them 3 times and waited over an hour to speak to a live person. The first call I made they said that they had made a mistake and that they would fix the rate. Now I received my second bill and there has been no change. When I called the 2nd time they said that there is no error and I need to call ComEd. So I called ComEd again and they tell me it’s Major Energy. My husband has called too his name is on the bill [redacted]. ComEd has also said to him that is Major Energy that needs to fix that bill. Once again I called Major Energy and they tell me they have no notes that I've called and that they have not made a mistake. I have chatted online with [redacted] and she ended the call and could not help me. I have also chatted with Darcy and said the same thing that I need to reach out to ComEd. I spoke with [redacted] on the phone and she kept putting me on hold when I would ask her a questions and she could not help me.

I’m not sure what else to do. I have contacted my Leasing office and they have said that other people have called to complain about the same issue. I did pay $100.00 for the first bill and will be paying $50.00 coming up. I really need this issue resolved. Thank you for your time.Desired Settlement: I would like a reasonable bill.

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I still do not understand why the rate was so high and that it's almost $700.00 per month. I would understand if it was $300.00. I live in a one bedroom apt and major energy was cancelled automatically because the year was over and if I wanted to keep them as a provider I had to call to renew. I'm sorry but I do not agree with how much I have to pay.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The sales person came to my home and explained that the cost will be less than what I was paying for RG&E. I signed up on Sep [redacted] 2013 with same sales person on same day. I had realized next day after reading reviews and I called and cancelled on Sep [redacted] and 10:05 a.m. I spoke to the person empid: [redacted]. I didn't check this for long time because I was out of town. I was realized in Dec and called again them to cancel it. They said that it will take a month or two for cancelling this. During these months, I was charged for more than I used to pay for RG&E. The rates were so high. I don't understand why they took these many months to cancel my service. I called them but I could not reach any one of them to speak or discuss about my issues. Please help me on this.Desired Settlement: I need my money back since Sep [redacted] whatever I was charged extra than RG&E. I need my service to be cancelled ASAP.

Business

Response:

We apologize for the delay in getting you a response on this complaint.

We spoke to [redacted] this morning and she will be receiving a check in the amount of $131.35

Thank you

Major Energy

Review: In response to Complaint , none of the information claimed by Major Energy was explained to us. The individual who signed us up only discussed saving money on our BGE bill. They never explained that it was for any specific period of time and we would have to re-enroll. No letters were sent to us suggesting or indicating that we have to re-enroll to keep the low cost on the energy bill. If that was made clear and was supported by letters asking us to re-enroll we would not have been blindsided like this with a $2000 gas and gas and electric bill. It seems if all of this was explained to us we would have been able to appropriately choose a better plan that would sooth our needs. All was asked of us was our last BGE bill and the individual stated that their rates were much lower so we decided to take them at their word that our bill will be much lower. No other correspondence was received explaining anything else.

Business

Response:

We apologize for the inconvenience that the customer may have experienced. A Customer Service Representative will be contacting the customer to attempt to resolve the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have not spoken with anyone to respond to my concerns.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize the difficulties that have been occurring. A representative will reach out to you again at the number provided.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have been trying to resolve this issue since December [redacted] 2013. I called up to cancel our services I waited almost an hour to speak to someone and when I finally did after giving my account info I was put on hold and disconnected. After several more tries I finally speak to someone and they tell me I am not authorized to cancel the account because it is not in my name. Therefore I said if I can't cancel it then I shouldn't be able to sign up for it. The account holder was very upset about the switch and did not want to continue it.

On lunch break I had the account holder call to cancel on December [redacted] 2013 After waiting 45 minutes we were again disconnected when we finally got someone on the phone. Its very frustrating only being able to call between 9-5 monday thru friday when most people work during those hours.

Our next effort was to write a letter explaining that we wanted to cancel. We sent the letter on December [redacted] 2013 After waiting some time and not hearing back we again started to call not getting anywhere. The last time I spoke to someone I said I wanted to speak to a [redacted]. They told me they would leave a message for one and they would get back to me. I am still waiting.

The Gentleman that came to my door said canceling was simple. Just call up and cancel. Thats it. The salesman was very misleading with all of his information. He said informed us we would be saving up to10% on every bill. I signed up for what I thought was a FIXED RATE, but indeed it was Variable. Once the account holder took notice to this we started the process to cancel since there were not any cancelation fees. We have made more then the acceptable effort to get this account closed. Its been 4 months! IT SHOULDN'T TAKE 4 MONTHS TO CANCEL AN ACCOUNT! The account holder is very upset that I was even able to make this switch without his permission. Just recently I discovered they are on social media and tried reaching out thru [redacted], [redacted], and on their website and still no communication back.Desired Settlement: We want our account canceled and switched back the Peco Energy for both electric and gas. Our billing statement from 2/**-3/** needs to be adjusted to the rates that Peco Energy would offer. I called Peco and those rates are for Gas 0.63040 and Electric 0.07970. SInce the process of switching Gas/Electric supplier takes 2 months I would like my "Variable rates" to be exactly what Peco Energy would charge me for the upcoming 2 months.

Business

Response:

Good Morning,

We apologize that the customer has had difficulty reaching our customer service department. Due to ongoing repercussions from the Polar Vortex, they have been experiencing an unprecedented number of calls.

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for the quick response and for making sure the account got canceled. HOWEVER, I think you missed the point of what I wrote. I have been trying to cancel my services with you since December [redacted] 2013. I was told by your customer service department that because I am not the account holder I am unable to cancel. If I am able to sign the contract I should be able to cancel. We covered our bases and sent a letter as well. I would like my rates adjusted because if you had canceled my account when I asked the first time I would have been back with Peco by the Feb/2014 billing period. They are the company that I wanted my services switched to, so I think it is more then fair that I get charged their rates because of your error. I made every attempt to connect with your company. You yourself said that because of the polar vortex you had a high call volume and have been experiencing an unprecedented number of calls. I held up my end of the contract but unfortunately because of the call volume and unprecedented number of calls your company was receiving you were unable to properly cancel my account. I think that it is more then fair to credit me for my feb/2014 bill. If you had canceled the account when I had asked the first time that allows 2 more billing periods to get it switched. You were unable to supply enough knowledgable customer services reps to handle all of your customers. As the customer I should not have to reap the consequences of your inability to properly handle the high call volume.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Morning,

We are sorry you were dissatisfied with our previous response. We have double checked and have no record of the customer's number calling our company. We would have a record even if the customer was unable to get through. We can not discuss your account in detail on this public forum, but encourage you to contact our customer service department for more information. In the meantime, your account has been cancelled.

Regards,

Review: This company has been providing my electric service for almost two years now. the cost per hwh averaged around 8 to 9 cents. This winter was a very cold one so I understood that my electric bill would be going up higher than usual so when my bills got higher during the months of December, January and February I understood. My January bill my cost per kwh was $.11304709. The next month's bill astounded me. The cost per kwh went from 11 centrs per kwh to a whopping $.24748982 !!! and my bill was $670 and I don't heat with electric nor is my hot water through electric heat. I have never in the years since I built my house in 1989 had a bill over $300. I contacted the company by phone and left my number to call back twice the last couple of days in February. When I didn't receive a call back I emailed them on 3/*/14. Within an hour or so I received an email that [redacted] would be calling me. When he called me, he gave me a verbal fixed rate of $.0856 per kwh to be guaranteed until 3/*/2015 so I decided to stick with the company for at least for the year at that rate before looking around for other companies. I followed up with [redacted] of Major Energy by email to ask him to confirm that rate by email to me and on 3/**/14 I received an email from him confirming my rate of $.0856 per kwh that he quoted on 3/*/14 for one year or through 3/*/2015. I received notification that my electrict bill was available on 3/**/14. When I got on line and viewed my bill, it was $449.62 with my rate per kwh being priced at $.2374 NOT even close to the $.0856 rate that was agreed upon on 3/*/2014. Had I known that the company was not going to stand by the agreed rate, I would have switched providers a month ago.Desired Settlement: I want my bill to be adjusted to the agreed rate. I cannot afford another huge electric bill and cannot afford to have my credit ruined because I cannot pay this bill on time. This winter has been very costly to me between high fuel costs and very high electric bills

Business

Response:

Good Evening,

We apologize that the customer had difficulty reaching us and that she is dissatisfied with her bill. I have reviewed the account and the customer did indeed sign up for a one-year fixed rate plan beginning March [redacted], 2014. The low fixed rate will kick in full during the next billing cycle. Because of the way billing cycles work, the March bill displayed a "blended rate" meaning it was partly her previous variable rate and partly the new fixed rate. Again, on the customer's next bill she will fully enjoy the new low fixed rate. We are sorry for any confusion this may have caused. If the customer has any further questions, please contact our customer service department.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the company indicated that this is a blended rate which was partially my previous rate and partly my new fixed rate. my billing cycle was for 2/**/14 through 3/**/14. my new rate of $.0856 was guarantee to be changed effective 3/*/2014 - THE MAJORITY of the billing period. The "blended" rate they charged me is $.2374 - just barely a cent cheaper than their outrageous rate the previous month! How can 24 days at $.0856 and 4 days at $.247 amount to a "blended" rate of $.2374? I will not fully enjoy the benefits of my new fixed rate on my next bill as I had to switch companies as I could not afford to pay their ridiculously high electricity costs for yet an additional month.

I will not accept this settlement. I would like to receive a Refund for what I was overbilled as I don't know at this point if they can even process a credit on my bill due to the fact that I switched companies. I want the amount I was billed to be adjusted to $.0856 for the entire period of 3/*/2014 - 3/**/2014.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I disagree. I was purposely mislead by this company to believe that they would actually fulfill their promise that effective 3/*/14 the rate was going to be charged at the lower rate. It was only five days into the billing cycle. They should have charged the Kw hours for 2/**/14 thru 2/**/14 at the higher rate and the remaining billing period at the lower rate. the bill was not issued until 3/**/14. This company knew exactly what they were doing by overcharging me for yet another month knowing I would not find out until after the billing cycle was over and received my bill from National Grid and knowing that I would not have a choice but to pay my OVERPRICED electricity bill or risk the chance of ruining my good credit by not paying my bill on time. I would have switched companies had they told me they were not going to fulfill their end of the deal. It saddens me to think that there are companies out there are taking advantage of the average consumer. I will not accept anything less than to be refunded for my overpriced electricity cost.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Evening,

We apologize if the customer felt misled.

Regards,

Review: Signed up for electric and gas through this company in Dec. BIG mistake. The sales person caught me at a bad time and being the nice person that I am I took time to listen to him. ( IT WAS DOOR TO DOOR). Received my first RGE bill Feb. [redacted] Used 2482 kwh of electric and they charged me $489 for it. Tried to call immediately, was on hold for over 30 mins. then told to leave phone number to get a call back. NOTHING. Called again same thing. Tried for over a month. NOTHING!!Got next months bill same thing only 2318 kwh(less than before) charged $810 for supply. Called RGE finally had them cancel this company as I had had no luck contacting them. Paid RGE for their share and continued to try to reach Major. Finally got them today after over 45 mins. of waiting and got no where. They said that that is the going rate for electric. I check several other companies and they had never hear of such a high rate. I explained I was a senior citizen with a [redacted] husband and that we were on a VERY limited budget on SS.and could not pay this. RGE was very nice and set up a payment plan for me, which I don't know where I will get the money on top of reg bill so my utilities won't be shut off. What if anything can I do about this? Sounds like a SCAM to me. Any help you can give me will greatly be appreciated. I am so upset by this I have keep it from my husband who would probably have a stroke if he knew. Don't usually keep thing from him. He has enough to contend with his health issues. I don't know where to turn. RGE told me to contact the Revdex.com to see if you can help. Maybe others have been effected by them or had same issue. Learned my lesson, sticking with RGE. Hope may be I can get this reduced to a reasonable rate. Thank you in advance for anything you can do to help. Sincerely, [redacted]Desired Settlement: Would like the rate brought down to normal rates. Will pay them a reasonable charge but not what they are charging. It is outrages. Thank you

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

[redacted]

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] They can explain all the reasons in the world about why prices are higher, but that doesn't explain why they are $300 and $700 dollars higher then any other supplier in NY state. Even [redacted] could not see the high rate of electric supply. Every company I have check are within the a reasonable rate. Where is a senor citizen with a [redacted] husband suppose to find this kind of money? We have never had a bill higher than $250 for a month. We went over our budget and we would have to not eat or not have health insurance in order to pay this bill. OR NO HEAT!!!

I would feel better if they could at least give us some kind of break. $400 one month later $800 is outrageous. I need some kind of help. Anything they can do to help will be greatly appreciated.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

We are sorry the customer was unhappy with our last response. Again, the customer was enrolled in a variable rate plan, meaning rates were determined by the energy market. We assure you, other companies were charging just as much during this period. For help paying your bill, please contact your utility directly for budget billing plans.

Regards,

Review: My Name is [redacted]. My deliver is Comed, account number : [redacted]. I have changed to Major energy from Comed on in November , 2013. However Major started sending the bill from Jan **2014. So far I have received two bills from them one is for Jan [redacted]to Feb [redacted], 2014 and another one for Feb 8th to March **2014.

When I enrolled, sales person promised me to reduce the bill by at least $ 9 to $ 10 bill for coming bill. However my Jan **to Feb **bill came up for $ 605.10. In this bill rate they used is $.24 484 per KWH. I used to have $.054 per KWH rate from Comed. They did not keep their promise here. Moreover next bill from Feb 8th to March [redacted]bill rate was 0.29999 per KWH. It is five to six times more than what I used to have.

Last time when I spoke with Major energy, they agreed that first bill was an error and they agreed to refund some portion. I never received their refund check. For the second bill cycle, they are not even agreed to refund.

I agreed if they charge me 2 or 3 cents more than comed but they are charging 5 to 6 time more. It is almost ripping of.

Thanks,

[redacted]Desired Settlement: Refund-Check

Business

Response:

Good Morning,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer has communicated with our company since making this complaint and his issues have been resolved. We are sorry for the customer's experience. I have also included some additional information explaining how rates are determined.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: On January **, 2014, a door to door salesman from Major Energy came to my house and asked me if I was aware of the new electric deregulation laws and informed me that I might be eligible for a ten percent discount on my monthly electric bill. She said that she would need to see my monthly statement to see if I qualify for this discount, and after showing her my usage, she said that I would be eligible if I switched my electric provider to Major Energy. She informed me that Major Energy was an affiliate of my current electric provider, West Penn Power, so I would be receiving all charges on one bill, but Major Energy would just be my electric provider.

I have just received my first electric bill with Major Energy as the Provider, and my bill has tripled. I went from .00528 cents per KWh to .199 cents per KWh which is four times West Penn Power's Rate. Clearly there is no discount here and the salesperson lied to me in order to get me to switch to this deceitful company. The rate is completely unreasonable and I have tried several times to get in contact with someone from Major Energy, but they must have no one staffing the phones because I have been on hold for two hours each day before I hang up and try to call the next day.Desired Settlement: I want to cancel whatever contract I have with Major Energy and switch my provider back to West Penn Power. I also want to be billed by West Penn Power for the month of March so I do not have to be scammed by a bill with an energy rate at .119 cents per KWh.

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February [redacted]press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: Lures you in with a promisemof saving fuel costs but charges outrageous prices as a carrier.Desired Settlement: Adjust fuel costs at a rate of 60 cents per cons ccf. This rate was nevernpresented to me when I entered into the contract, only offered when I called Major to end my contract.

Business

Response:

Customer enrolled on a variable rate plan where no savings are guaranteed. No rate quote can be given on a variable rate plan as the rate changes from month to month. No refund is warranted as customer was billed according to the agreed upon terms and conditions.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I was never contacted in regard of a lock in price of 60 cents guaranteed for 12 months. Your company is misleading customers with a variable rate and lower fuel bills. I never saved any money over the period of the contract, in fact I have paid outrageous amounts all year long! Shame on you and your unregulated business, preying on consumers! I will be informing the public via social media as to your unethical practices.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for any inconvenience and it is unfortunate customer had a poor experience. The customer was offered to enroll on the variable rate plan and customer accepted. If customer wanted to be on a fixed rate plan, customer should have declined the initial enrollment.

Review: To whom this concern : This company is scamming my rate because of : I think the contract is none void because of information this company had to disclose to the Maryland Public Utility Commision a

and outrageous;y charged twice this winter.Desired Settlement: the promised 140 refund never apperared in any form concerning hiked up rates they charge my apartment twice over the past seven months.

Business

Response:

We are currently in discussion with the Maryland Public Service Commission regarding the customer's complaint. New information was recently provided to us by the PSC and our response is forthcoming.

Review: I switched from Integrys Energy Services Inc. to Major Energy Services in December, and agreed to a fixed rate of .052/kWh because it was cheaper than Integry's rate of .05589/kWh. I received my bill for February and Major Energy charged me .19143/kWH, which is 3.68x what I agreed to. More specifically, based on my kWh usage for February, my bill was supposed to be $61.78. Instead, my bill was $278.21. I paid $100 of the bill so that this does not affect my credit, but I should only owe $61.77 for February. When I call ComEd to check my balance, it shows that March's bill will be over $200 as well. I have made dozens of attempts to get through to Major Energy over the past few weeks, but the phone number listed on my bill will not go through during the day, and starts flipping directly to VM at 1630 EST. I call ComEd to see if they can have me cancel, but the only advice they have is that I need to get in contact with Major Energy to cancel. I retrieved a cancellation form from ComEd's website and faxed it to Major Energy, but they have still not made contact with me. I have issued a complaint on their website, but still no one has contacted me.Desired Settlement: I want Major Energy to apply the $100 I submitted for my February bill, adjust my bill to read .052/kWh, send me a revised bill for March, and then cancel my services with them.

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Illinois.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience and advise you to sign up on a fixed rate that will ensure price

protection.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: I have recently received an energy bill from National Grid. I noticed that it was extremely expensive compared to my past bills so I called them to inquire about what caused this substantial increase. I was shocked to find out that I had been signed up for something called Major Energy Services. I am the holder of the National Grid account in my house but I live with other people that I am not related to and do not associate with besides collecting their money for the National Grid bill. After further investigation I found out that a Major Energy Representative had come to our door selling their services while I was not home. Someone in the house that night answered the door. The door to door salesman told them how much money they could save by switching to Major Energy Service. The salesman told this other person who was not me that if they wanted to get all these savings all he had to do was say that he was the account holder and give them the account holders phone number. To make it clear, someone who was not me signed me up for these services that ended up being some sort of scam, and to do so they only had to have my phone number. It never came to my attention that I was receiving Major Energy Services until now because the price was comparable to what I had paid in the past from National Grid. I then called Major Energy Services and immediately cancelled my service with them. I proceeded to explain to them the situation and that I had not signed up for their services, and any agreement they had was the product of forgery or misrepresented identity, and most of all the lies of one of their sales representatives. The customer service representative proceeded to tell me that I should take it up with my roommates. Because I am the one who holds the account I did not think that I could be held accountable for the actions of someone who is not me taking action on my behalf.Desired Settlement: I would be like to be billed the amount that I would have been billed by National Grid for the months of service I was under a false contract with Major Energy Services.

Business

Response:

We believe that the original sales agreement (attached) is valid as the customer did not respond to the welcome letter or service switch notice from National Grid after the sales agreement was processed. Additionally, customer did not contact our offices after the January ** billing, which further indicates they had known that Major Energy was their supplier.

Both accounts were canceled on 2/**, and will return to National Grid per their schedule.

Regards

Major Energy Services

Review: Solicitation of energy services (gas supply charges) that would save money . When actually the services are MORE THAN DOUBLE costumary charges. Salesman misrepresent their company & take advantage of elderly people . My father doesn't even remember signing up for this service!Desired Settlement: Cancellation of services. Never solicit again!

Business

Response:

I am really unsure of what you’re speaking of; as [redacted]’s account with Respond Power was cancelled effective 11/**/2013.

He was charged a rate of $.0599 for the 2 month of service with us, which a total of $84.64 was billed.

Regards,

Review: I was solicited in my home by a field rep contracted by Major Energy on April **, 2013. He told me and produced an invoice that showed Con Ed was charging me more than I need to pay an solicited that I join their fixed rate program.

Major Energy's fixed rate on the contract was .108 per KWH for electric service and .70 per them (ccf) for gas. Afer about a month I did not see my change on Con Ed web site perhaps 15-30 days so I called Major Energy's office and spoke with Joanne a Customer Service rep. She said she could not locate my contract but would implement the changes at the exact rate the contract stated. It is important to note that I was originally solicited by a solicitor at my home.

I have the contract in my possession. When they did take over the account instead the fixed rate as stated above and in the contract and confirmed by Joanne they charged me as follows:

July- Electric-.158, Gas-.8998

August-Electric-.1727, Gas .90

Sept- Electric- .1743, Gas- .8999

October- Electric.-149, Gas .8999

November-Electric-.1499, Gas .8999

I called Major Energy and requested I be returned to Coned which they did. They cancelled the contract. I requested a refund and was told by Joane at ###-###-#### that she could only refund $100. I asked to speak with her [redacted]. He told me they would send me $150 for my inconvenience as I mentioned I was unemployed and could not afford to pay these rates.

I accepted the $150 for inconvenience but not as a settlement. The [redacted] told me Con Ed who does their billing had a computer issue accepting their rates which seems patently absurd.Desired Settlement: I want a refund for all overcharges, They accepted my cancellation at no charge/penalty to me. I want no retribution for complaining and demanding to be returned to Coned. They did not honor the contract /agreement and this feels like a scam.

Business

Response:

We would like to apologize to [redacted] for the problems he

experienced on his account.

Review: I have received phone calls from Major Energy asking for my account number for National Grid and I have told them that I was not interested, nor was I going to share my account information. Today I received a visit to my house from a Major Energy representative. He asked for my account information and I told him I was not comfortable with providing him with such information. He seemed offended that I wouldn't just run into my house to retrieve a bill to give him my private account information. I told him that I did not know anything about his company and I asked for a pamphlet with information. He refused to give me any information because I wasn't interested in his product. He then told me I should just look online. He basically yelled at me for "not wanting to save money" and for not reading my National Grid bill because "nobody reads their bills". I told him I was not feeling well and didn't want to discuss this today. Still he refused to go away. He was extremely aggressive. Finally when I pushed back enough, he walked away in a huff.Desired Settlement: I do not want to receive any contact from Major Energy ever again. No phone calls, no door-to-door solicitation, no mailings, no emails; nothing. I do not appreciate their aggressive and pushy practices.

Business

Response:

Good Morning,

Major Energy would like to apologize to [redacted] for her poor experience when interacting with an outsourced independent marketer. Major Energy does not condone aggressive sales tactics, and we have contacted the vending partner who was in her area to share the customer's concerns, and reiterate to them the importance of using only approved sales techniques while presenting their sale.

We have added the customer to the "Do Not Solicit" database and also forwarded her contact number to the marketing teams to prevent future sales calls.

Finally, I have assigned one of my senior customer service personnel to contact her, apologize, and offer $25 for her troubles.

Should [redacted] have further concerns, she should not hesitate to contact our offices directly at ###-###-####

Regards

Director of Customer Service

Review: Yesterday afternoon a young man, Lionel F[redacted], claiming to be a manager (he did not specify what company) knocked on our apartment door. He said he was here to fix the meters in our complex. He had already worked with our neighbor downstairs, so my wife shouldn't worry. He also mentioned that the rates were changing, which is why the meters needed to be fixed and on our electric bill from [redacted] it should have told us they were coming by. He then requested my wife show him our most recent utility bill so he could verify our information before "the company" comes to fix the meters in our complex on Dec. **, 2015. My wife was home alone with our three young children and this individual used this situation to his advantage. After filling out the paperwork, he said that he needed to us our phone to call in the information to have the meter fixed. Ironically, his cell phone just died. She obliged, but was still confused. He asked my wife to verify information over the phone. He told her to say yes to everything that was asked. My wife stopped the first phone call, because she didn't understand what she was agreeing to. The representative ended the phone call and said to call back when the customer was ready. Mr F[redacted] Lionel or Lionel F[redacted] than got angry with my wife, asked why she didn't just answer yes like he told her too and said the call was almost over. She just needed to what he said to to have the meter fixed. He then started another phone call and again told her to just answer yes to everything she was asked,. This had to be done in order to get the meter fixed. Overwhelmed, confused and scared she did what the man asked. He left her with a yellow sheet, he said to give it to her husband and explained that she'd need to show this when they came to fix the meters on the [redacted]. My wife is not on the [redacted] account. She is not authorized to change anything. This man took complete advantage of my wife and scammed her with intimidation. I have tried calling the company three times to cancel whatever my wife was scammed into signing up for. The first time I was told they were going to block the contact from going through. This evening, I was called and told "welcome to the company, thanks for signing up" to which I responded I did not sign up for anything. The representative offered a number to call that was not open, refused to transfer me to her supervisor and then hung up on me. I called the number back off the caller ID and they again refused to give me a manager to resolve the situation.Desired Settlement: Negation of an illegal contract that was forced upon my wife through intimidation. Written documentation provided to prove that this contract is voided.

Business

Response:

To whom it may concern; Thank you for bringing this matter to our attention. Let me offer my most sincere apologies for any inconvenience or inappropriate conduct by a marketer who claimed representation for Major Energy. The sales practices that you have described are under no circumstances permissible and I have delivered your message to our marketing team to identify the individual responsible for this atrocious conduct so that we can make sure that they never do so again. I have checked your account and I assure you that your account was "pre-cancelled" on 12/*/2015. This means that you were never actually enrolled in our service program and at no time should you see a bill or any fees whatsoever from Major Energy. Again I offer our apologies and we look forward to rectifying this type of behavior which give our reputable business a bad public image. Sincerely, Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I appreciate the written confirmation that everything was cancelled despite the welcome call I received 12/*/2015. I hope time is taken to train your representatives on how to approach and deal with the public.

Sincerely,