Major Energy Services

Review: I was informed from my local gas company that I had a thrid party supplier delivering my gas. I asked who authorized that and when, I was told Feb 2014. I am the one who handles the bills. and I had switched to another once before and was very dissatisfied with that company and said I would never do that again. Now I find out that it was switched . I called Major Energy and was told by the rep that I authorized this switch and they had my signature. I am waiting to hear my verbal authorization, but have heard nothing. I did not authorize anything and if this did happen it was not me. Now I am stuck paying for all this money for 1 1/2 years. this is very unethical that all someone needs is to get a hold of your acct number and they can switch you without a contract or anything.Desired Settlement: I think if someone wants to switch carriers, they should have to sign a contract or some kind of agreement. Not someone calling your gas company and say they want to switch here is their acct information. And, I want all of my past bills from Feb 2014 to present adjusted. I was told National Fuels cost is 34 cents and Major energy is 89 cents. that is 55 cents more per unit. I do not feel that I should have to pay for this.

Business

Response:

Dear [redacted]: After investigating and discussing the matter with [redacted] giving her access to the recordings, she agrees that the person on the recording accepting services was her voice. The account has been cancelled. Sincerely, Customer Service Representative

Review: On October **2013, [redacted] came to my door as a [redacted] of Major Energy. He asked to see my current [redacted] bill, I provided him the paperwork but told him that I was satisfied with my current provider's energy rate of 8.96cents. He continually tried to convince me that the quoted [redacted] rate on the first page of the bill was my actual price, but I corrected him that I was in fact aware that the price I am paying is on the following pages under "Supplier Charges".

He finally conceded that I was correct and kept trying to convince me that I was overpaying. I told him I had no interest in changing suppliers unless he could guarantee me a rate lower then 8.96 cents. After an extensive back and forth on a cold night in my doorway, he started filling out the form and told me that he "would take care of it" to make sure that we never paid over 8.96 cents.

He sloppily filled out the form, did not include any prices on the page & checked the "variable rate" box. Before signing, I asked why the rate was variable if he could guarantee the low price- he admitted that the price may change "but never over this price I'm going to take care of you with".

Unwittingly, I took this [redacted]'s word on his guaranteed rate.

The first bill we received from Major Energy (through [redacted]) on January **2014 for Dec **2013- Jan **2014 charged us 11.99 cents. Infuriated that [redacted] A [redacted] misrepresented his ability/ willingness to guarantee my previous provider's rate, I immediately called the previous provider and was able to sign up with them again. They did inform me that Major Energy would probably still be my provider for most if not all of the upcoming month- I grudgingly understood that I would have to pay another month of the higher 11.99 cents rate.

Today, February ** 2014, I have received a $466 energy bill from this supplier. I usually pay approximately $120 per bill and last month's bill with Major Energy's misrepresented rate was a huge $180.

Upon reviewing the bill, I have found that since cancelling with Major Energy they have raised my rate to OVER 38 cents!

This is a serious problem, not just in that I cannot afford to pay my bill because [redacted] A [redacted] lied to me about his guaranteed rate of 8.96 cents. Major Energy so-called "variable" rate was promised to me at 8.96 cents, then was billed at 11.99 cents, and finally jumped to over 38 cents.Desired Settlement: I demand to hear from a Major Energy [redacted] before 2/**/14, otherwise I will be in contact with the [redacted]. I have already contacted [redacted] to inform them of the gravity of the issue, but will only involve them further if this matter is not resolved.

These 2 bills need to be adjusted to the 8.96 cents rate that [redacted], your [redacted] who stood at my door and lied to me about his guaranteed rate, promised me as I signed his contract. He made me feel like the contract was simply a formality to log my account numbers and that he would follow up to make sure we had the rate we were receiving from our previous provider.

It is unacceptable that a company sends out a [redacted] who promises 8.96 cents and over two months the price swells to 38 cents. I would never have agreed to this contract had [redacted] been forthcoming about just how absurdly variable the rates are and that he was actually lying about his promised rate.

I feel that your company is being poorly represented by [redacted] and that his verbal representation of your rates conflicts with what you actually offer.

Business

Response:

After receiving the message, we reached out [redacted] to explain there was a billing error. We believe her concerns were addressed.

Review: SHAME ON US, WE JUST REALIZED MAJOR ENERGY IS CHARGING US OVER DOUBLE THE GOING RATE FOR ELECTRICAL SUPPLY. I HAVE BEEN TRYING TO CONTACT THE COMPANY FOR A WEEK TO CANCEL THEM AS A SUPPLIER. AFTER BEING PUT ON HOLD AND GIVEN A WAIT NUMBER SEVERAL TIME ,THIS COMPANY EVENTUALLY TELLS YOU TO LEAVE A MESSAGE AND SOMEONE WILL GET BACK TO YOU. THIS OBVIOUSLY DOESNT HAPPEN. AFTER SEVERAL TRYS AND A WEEK LATER I JUST WOULD LIKE TO CANCEL THERE SERVICES AND MAKE THEM AWARE THERE COSTUMERS SERVICE- BUSINESS PRACTICES ARE ABSOLUTELY DISGRACEFUL. THANK YOUDesired Settlement: JUST WANT TO CANCEL SERVICES

Business

Response:

Review: I signed up to receive gas and electric service through Major Energy based on a statistic they quoted. They stated in person (and over the phone) that their cost for gas and electric was statistically 10% lower than my current provider. They did state that such results were not guaranteed, but my first bill showed their rate as 40% higher than my previous provider. When I called to complain and ask why this was, the customer service rep asked if a manager could call me back. I left a number but received no return call. I plan to return to my previous providers as soon as possible.Desired Settlement: I expect an explanation of the dramatic difference between Major Energy's quoted price and current price as compared to my previous provider at the time my contract with them began. I believe that a refund of the difference would be fair, but know that it is not legally required of Major Energy to do so.

Business

Response:

Good Afternoon,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February **press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Pennsylvania.

Please see this link relating to New York prices as well.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Review: im through major energy electric services I received a bill from them for 382.73. called them they told me they sent an invoice over to bge where my bill comes from on feb **, 2014. spoke two serveral people from bge one name was [redacted] saying they never received an invoice from major energy services. called major energy and ask for a copy of the invoice that they supposingly sent to bge on feb **, 2014 they told me they could not give me one because it was sent electronic. I still don't know what I am supposed to pay major energy tells me im supposed to pay 208.29 but because bge does not know anything there telling me I need to pay 382.73 the rate major energy was charging was 38 cents a kw. that on my next bill would be 19 cents a kw. im scared if I pay 382.73 are they going to deduct and give me a refund on my next bill like there supposed to or am I going to be screwed like I am now, or am I going to be stuck with another high bill. I spoke to the [redacted] from major energy electric services more then once on feb [redacted], and on the [redacted] he was very ruid that's when he told me he cant send the invoice because it was electronic, that I have to pay the full amount now because he sent the invoice to bge and that know I have to take it out with bge not them. im a single low income parent I explained to major energy electric services that I did not know what I was supposed to pay still don't know and my bills due buy march *.Desired Settlement: I don't want to be stuck with a high bill again its there mistake they were supposed to send letters to the people that were through them and they were also supposed to let bge know what was going on. I would like this matter settled thanks [redacted]

Business

Response:

[redacted]'s rate has been adjusted and her account has been canceled with Major Energy. If she has any further questions, she should contact BGE.

Thanks,

Review: we have just received our BGE bill for February 2014. the major electric services llc. has charged 1116.46 for the power provided. the rate is at least 3 times more then what the rate should be. this is a complete fraud and false advertisement. no contract copy was sent to or signed by me when they signed us up. I have contacted them via phone since that is the only way to reach them and the website is completely nonfunctional. after waiting 1 hour to talk to a rep. he was no help but to tell me the system are down and someone will contact us back in 24 hours. after waiting 24 hours we called back and the rep promised the same thing. but no reply. this is a complete scam. Please stay away so you don't become a victim of this fraud. What I dont understand is after all these complaints filed on Revdex.com they still show their ratings as A+.Desired Settlement: Fix the bill and cancel the service. fix their phone system and operations, so other people don't have to suffer what we have gone through.

Business

Response:

We would like to apologize to [redacted] for the rate he saw on his recent bill. It was given in error. We have informed BGE of this incorrect rate, and they will be re-issuing the supply portion on the next bill at the corrected market rate.

We called [redacted] this evening and told him he would be receiving a rate reduction and a refund check. Right after that conversation, we were informed that to make his life easier, the entire credit will be pushed into a corrected billing.

In essence, the customer will be receiving a reduction of $517.90 on the commodity portion of his bill.

We ask [redacted] to please only pay the BGE portion of his bill, not the Major Energy portion until the corrected billing is sent to him.

Also, we noticed [redacted] had a very high reading from BGE of 3152, which is 1/3 higher than he had the previous month. We hope he can understand that part of the reason for his higher bill is because of the large increase in electric consumption.

Finally, [redacted] has asked to be canceled. We have processed a cancelation request with BGE, and they will return his service to their default supply according to their schedule. He should contact them for clarification.

Regards

Major Energy Services.

Review: A few months back two ladies came to my apartment, saying that they work for Major Energy Services LLC, which they defined as a government company that regulates [redacted] to make sure that the costumer isn't being ripped off. One of the ladies even made a joke saying that they were like the energy police. Upon reviewing my bill they stated that [redacted] is charging me 10% more for my electrical usage then they are allowed to, and that as "Energy Police" they will get into contact with someone at [redacted] to investigate this problem and fix it. They asked me to sign a letter, where the lady wrote with big bold letters that "NO CHARGES WILL BE MADE", I asked if they were switching me over to their company to supply my energy, to which they both denied it and said that all they were doing is regulation [redacted] to make sure I don't over pay. When they asked me to talk to the guy on the phone, all I was asked if I understood what those girls were telling me and to verify my name and address. I asked once again if my supplier was still [redacted] and was told once again, that YES it was. Last month I received a rather higher bill than I usually do $140 vs my usual $119, but I thought that heck its been hot, maybe I over did it a little with my AC, but this month I receive a bill for $190!!!!! I know people who OWN 2 story large houses that pay less then that, and I rent a small 1 bedroom apartment, on top of that all my light bulbs are energy efficient. I start taking a closer look at the bill and BAM Major Energy is now my supplier for both gas and electric and are over charging me for everything. [redacted] charges 9.7 cents per kHw for energy supply while MES charges 15 cents (which is nearly double the [redacted] rate). Also [redacted] charges 61 cents per Therm (gas) while MES charges 79 cents per Therm. I was lied to and ripped off. This company is a fraud! I have already spoken to my lawyer and he strongly believes I have a strong case against Major Energy Services LLC and believes I should sue both the company and two ladies who claimed to be government workers or "Energy Police". I know that this case if taken to court it would take months if not years to get anything out of MES, and it would certainly cost them a fortune and not only that but terrible publicity, costing them even more in a long run. So I certainly hope that Revdex.com could settle this manner in a short amount of time and hopefully without involving lawyers.Desired Settlement: First of all I want to make sure that Major Energy Services' salesman do not come close to my premises ever again.

Then my services with MES to be terminated immediately, without any fines (which BTW I was told would not be applied if I choose to stop MES from "monitoring" [redacted] charges)

Also the two ladies and the person who verified me on the phone be dealt with, I would personally prefer they be fired on the spot, but that's up to the company, as long as they learn their lesson. Letter of Apology from them to me would be appreciated.

Lastly I require a payment from Major Energy Services LLC to cover the money they cost me in the past two months + the time until [redacted] becomes my supplier, as well as to cover any fees [redacted] will charge to restart my services. Since I was told that [redacted] is overcharging me 10% and I was set on Budget Billing of $120 a month, my bill according to "Energy Police" should be roughly $108, so for April my refund from MES should be no less then $32, for May it should be no less then $82. plus the time until my rightful supplier takes MES' place. If MES thinks my refund request is nonsensical , then tell them to take it out of the paychecks of the team that "serviced" me.

If my requests are not fulfilled Major Energy Services LLC will hear from my lawyer, who also happens to be an old family friend and also a lawyer for a few [redacted] Embassy members as well as a few [redacted] players. He believes that not only that I will win my case, but also walk away with at least $10,000, their choice if they want to be civil or be in the court room wasting money on lawyers and ultimately losing.

Business

Response:

We apologize for any inconvenience the customer may have experienced. A customer service representative will be contacting the customer in order to resolve the issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: These people are [redacted].. I had canceled with them a year ago after the contracted was terminated .and I had comfirmed this with national grid and it was infact canceled . it turn out these people are slick some how they re opened the acct as if I never cenceled it . I never asked to re instate this acct with major energy they are scam and thiefs I would lime them to refund me or to national grid all the money they made off of my acct cause tis is complete bull and it was a complete slick scam by these people ...Desired Settlement: Refund or credit the whole year of thieving my acct

Business

Response:

To whom it may concern: While I cannot personally lay claim to that particular vulgar noun I can and shall address the remainder of your compliant. There does appear to have been a misunderstanding; you state that you cancelled and this was confirmed by National Grid, your local distribution company, and herein lay the issue. National Grid is not the proper contact for cancelling a Supply contract, rather the proper contact to effectuate a cancellation of your supplier is through your supplier. Much as calling Samsung to complain about your Verizon bill will not effectively cancel your cell phone service. As of the writing of this response (03-**-2016) your supplier services have been cancelled (by your supplier) and you will return to the local utility system on 04/**/2016. Thank you for your time and effort in this matter and I am hopeful that this will clear up any misunderstanding. Please feel free to print this notice of cancellation for your records as proof thereof. Sincerely, Customer Service Representative

Review: I signed a sales agreement with Major Energy on 2/**/2014. I was informed that they would take over as my energy supplier before the next billing period. Major Energy never took over as my energy supplied and according to phone calls with BGE, have not made any effort to contact BGE to begin this process. Since that time, I have attempted to contact their office multiple times by phone. I have left multiple messages and received no call back despite a promise of a return call within 24 hours. Often, the telephone line would request me to wait for a representative and then take me directly to the answering machine. They have not honored the contract that was signed as of 3/**/14 and have made no effort to inform me as to the reason for the delay. In addition, I was told that my rates would be going up but that Major Energy would prevent this from happening. As ME did not take over, my rates increased, causing me to have to spend additional money.Desired Settlement: I would like to be contacted back by Major Energy and I would also like them to void this contract so that I can take my business to a more responsible supplier. As my rates did increase, I would like Major Energy to be responsible for the difference between what their rates would have been and what my rates stayed at due to their lack of response and implementation of my contract. I have a copy of my contract, the agent code, and the confirmation number.

Business

Response:

Good Morning,

Unfortunately, we have no record of the customer in our system. As there is no record, there is no need to cancel any service with us.

Regards

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hello,

I received a call back from Major Energy approximately 2 weeks ago. The individuals name was [redacted], his number is ###-###-####, extension [redacted]. He left a message asking me to return the phone call. I have contacted this number four or five times and left messages requesting a return call but have heard nothing back. I have a copy of the contract that I signed with a Major Energy representative. I would very much like to speak with them regarding this situation.

Thank you,

###-###-####

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Good Afternoon,

The customer has been able to speak with our customer service department and resolve the issue.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I just reciently moved here and had a rep. from Major Energy stop me and informed me that if I switched to them my bills will come less than what I am paying with [redacted]. The date was in march but it did't go in affect till June. I recieved a bill which was way higher than my regular bill I was given false information to me scammed into switching companies. I notified major energy to try to dispute it and cancell it they were just blaming the other company switching me over and give me the run around. I cancelled my service but still see the bill high I refuse to pay their portion on bill this was a scam. their rates are higher the gave me false information I want this resolved and want my bill credited for their amount If I have to take it higher I will file a claim in court. I just want the amount credited I will not pay it. I see this company has done this to many people its a scam I will go to the T.V news people with this. People should not have to be scammed like this. Hope they will resolve it and credit me. I just want this problem resolved. Thank You.Desired Settlement: their amount credited off my bill.

Business

Response:

We apologize for any inconvenience the customer experienced. As several customer service representatives have stated to the customer, in customer's second month of service, the amount of gas actually used increased tremendously. From the previous month, customers usage increased by about 950% (from 17 therms to 180 therms). To further explain, on customer's third and final month of service, customer only used 13 therms of gas. As our company does not read the meter and is only informed of how much customer used by the utility company, if customer feels the usage is incorrect, customer should contact the utility company to dispute the usage.

Regarding the rate, customer was enrolled in a variable rate plan, as evidenced by the attached agreement. Customer was billed in accordance with the agreement.

Customer's account is currently cancelled. No refund will be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I refuse to pay the amount they billed me the rates were higher than they said I will take this matter forward if they dont credit the amount off my bill. they are scamers.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize for the inconvenience the customer is experiencing. We strongly urge the customer to contact the utility company to inquire into the usage on the account. As explained before, customer's usage increased dramatically from the first month to the second. It is possible that this was an error, however since the utility company reads customer's meter and reports the usage to our company, our company can not investigate the usage.

As far as the complaint regarding the rate, customer was billed in accordance with the rate agreed upon on the enrollment form already provided, and in accordance with the terms and conditions (Attached). No refund is warranted. Customer's account is cancelled.

Review: Two overly pushy salesmen showed up at my door and read a confusing spiel about their services, and asked about my power bill. They kept rushing me along, complaining about the late hour (after 7 pm) and rolling their eyes and muttering when I kept asking them to slow down and explain what they meant. I didn't understand that they weren't from ConEd, and they filled out a form for me to sign me up. After getting rushed through a phone call I was told was with ConEd, I accepted. I called ConEd after my next bill arrived (today, approx. 1 month later) noting a lack of Major Energy anywhere on my bill. I called ConEd, a representative told me I had no contract with MajorEnergy on record (or any ESCO for that matter). Moreover, the salesmen had deceptive outfits on, hard hats and overalls, further implying they were ConEd lineworkers or something.Desired Settlement: If I have, in fact, been tricked into signing up for Major Energy, I would like to terminate that entirely. I would also like to never have salespeople from Major Energy show up at my door again, especially to scoff at and mutter about me at dinner time.

Business

Response:

We would like to apologize to [redacted] for any

misunderstanding he had regarding our service. We will reach out to him today

to listen to his concerns and investigate his allegations. Additionally we have

canceled the pending transaction on his Con Ed gas account.

Review: [redacted] kncocked on my door with 2 pushy salesman. Meanhile a man in a unmarked van that I've never seen before circled the block, according to the salesman he was their boss. They started by lying and saying that my electric rates are going up with my current provider, I said they are? Salesman replied ya, you must not have gotten their letter in the mail? ( LIES LIES LIES). He then said he needed to see my electric bill to see if I qualify for their discounts, like an [redacted], I showed it to them. They immediatly said, oh ya you qualify and began to fill out their contract by writing down my electic bill's account number and my name and address. Then the female salesman said I need you to sign this and we will be good to go. I began to wise up and said, whoa, what am I signing and agreeing to? Then I said I'm not comfortable signing this I need some time to do a little research before agreeing to anything. The male salesman got angry and said" come on man, I don't have time for this" I said well neither do I! I got my electric bill off of them, and the contract that they filled out. They did eventually leave. I am worried that this scamming company will sign me up for their services although I didn't agree to it. The male salesman appeared to be typing my personal info and possible my account number into his cell phone before leaving. I DIDN'T SIGN ANYTHING.Desired Settlement: I would like to be assured that I have not been signed up for this service that I certainly didn't agree to. I also would like for your company and your shady salesman to contact me ever again.

Business

Response:

The complaint references [redacted].

Major Energy is not associated with [redacted], Please remove complaint from our file and submit to [redacted]

Regards,

Major Energy

Consumer

Response:

Sorry for the confusion. The complaint I have is with Major Energy. Thank You.

Business

Response:

Major Energy can neither confirm nor deny the allegations contained in this complaint. After searching our database, we do not see the [redacted] was enrolled into our service. We also do not have any record of sales persons being in his area on the date of the complaint. As there are many EGS’s operating D2D in Pennsylvania, it is quite possible his interaction was not with a Sales Representative of Major Energy.

That being said, if the interaction was with an outsourced independent sales associate who works with one of our partner vendors, we would like to apologize for the experience.

We have added [redacted] address to the “Do Not Solicit” list which should prevent any solicitation from our company going forward.

Should [redacted] wish to speak about this further, we invite him to call our offices at ###-###-####.

Thank you

Major Energy

Review: Around 11:20AM on Friday September [redacted],2013 I had a person knock on my door of my apartment. I asked who it was before I opened it and was told "Utility Company" for a response. I looked through the peephole to see who it was and opened the door. I once again asked who they were and why they were here. The man told me that he was a representative from Major Energy an affiliate of [redacted]. He immediately went into his technical mombo wording about how much energy in wattage I was over using and the high costs I was incurring currently. I would no longer be able to receive a discounted rate for my current billing usage unless I signed his paperwork. He told me to quickly go and get my bill from [redacted], and he would show me all about it and make the filling out of my paperwork faster by showing him the current bill (he needed my account info, social security #). I told him sorry I don't quite catch what he was trying to tell me, so I just told him that I am sorry but I do not have any current bills in paper form from [redacted]. I do all of that contacting and payments over the internet. The salesman quickly was upset by this and proceded to throw at me one of his pamphlets. This entire time he never once produced a photo id or clearly stated whom he was representing other than affiliated with my local utility company.I called my local utility company [redacted] and they quickly told me that they had never heard of Major Energy and that they are not in any way affiliated with them. In fact Major Energy was a company here on our private apartment complex property attempting to take customers away from [redacted].After I called [redacted], I saw a piece of paper sitting under my door. It was a handwritten note stating "Never said we was associated w [redacted]. We are from the ESCO services. Have A Great [redacted] DAY" Notice the wonderful language.This place being an apartment complex, we the tenants can not just decide who we are going to use, its up to the owner of the property to do that.Desired Settlement: I would like Major Energy / ESCO, to take me off of their contact lists (phone calls, email, in person sales, mailings). Never to attempt to contact me again.

Business

Response:

Major Energy would like to express our deepest apologies to [redacted] for his experience on Friday, September**. 2013. We certainly do not condone sales tactics mentioned in the complaint, and have forwarded his concerns to the marketing company who has this sales agent working for them. The sales agent who was at his home does not work directly for Major Energy; rather he works as an independent sales agent for an outsourced marketing partner. They have assured us that the agent has been removed from the field for retraining.

We thank [redacted] for his concern, and again apologize to him for his experience. We would have contacted him this morning; however he explicitly stated that he did not wish to be contacted.

Should [redacted] wish to discuss further, we invite him to contact us directly at ###-###-####

Thank you

Major Energy

Review: A solicitor came to my apartment and told my husband they needed to see our Com-Ed bill because we are being over charged for our electricity. He was under the impression that this person was from Com-ed. They told him they would fix it if he just fills out the form and that we would be saving money. This is not the case as they started charging me 4x the amount for the same electricity.

This all went on without my knowledge. I am the ONLY account holder. I should have been consulted before this chance was made but I was not. They misrepresented themselves by telling him that by signing this form it would be saving us money. I went from paying .05523 per kWh to paying .19006! One of my bills went from instead of $115 to $400 for one month! I live in a 1 bedroom apartment!

I contacted Major Energy and they said that since he is my husband the charges are valid. This company is a SCAM and I do not know how they have an A+ Revdex.com rating. My husband is not the account holder. Any other company the spouse has to get special permission before making any changes to an account that is in the other’s name. So how is this any different?

I should not have to pay more than 4x for my electricity to these scammers. Electricity is electricity so why are they allowed to charge so much.Desired Settlement: All I want is for them to change the 3 months that I had their "Service" back to the .05523 that I should have been paying all along before this change was made. The change was not made by the Com-Ed Account holder which is me.

Business

Response:

Review: I was approached in August 2014 by someone representing this company telling me they could help me with my electric bill by getting a 10% discount every month. said nothing about it being another electric company. I was in and out most of the winter but when I opened Februarys bill I noticed my electric bill ([redacted]) was 166.00 but this service charge (finding out later that it was this other electric Co) was 269.00 . I went to [redacted] and asked what this service charge was, I was then told it was another Electric Co. I was told to call them and have them stop service .Which I did and asked to speak to a supervisor. Who told me I was on a 5% rate that was increased to 11% a Kilowatt ad did not receive any notice of the increase let alone knowing it was another electric Co. When the supervisor called me back I was told they would give me a refund of 125.00 and lower the rate to 9%. When I receive the check , I noticed a message on back stating by cashing this check I cannot pursue any further action in the future. I have NOT cashed the check . I would how ever like to know if there are any open investigations regarding this company. Their one months bill was almost doubled of the original electric bill. If I would of known all of this before hand there would be no way I would ever sign up t pay TWO electric ills.Desired Settlement: I feel I should be compensated for more then the 125.00

Business

Response:

We apologize for any inconvenience the customer experienced. A copy of the sales agreement and terms and conditions explaining the company and services is attached. Customer at no time paid a separate electric bill. When customer enrolled in March 2014, customer elected to have our company as the electric supplier, as opposed to the local utility. Customer's bill increased due to increased usage of electricity as reported by the local utility company. Customer's usage increased from 971 kWhs, to 1675, to 2248, and then to 2591. As such, the bill would of course increase. As a courtesy, the customer agreed to a $125 refund to resolve her dispute. As customer was billed in accordance to the terms and conditions, no further refund will be issued.

Review: this complaint is a spinoff of complaint # [redacted], in which this company terminated a contract with constellation energy without the account holder 's consent and now constellation energy is trying to charge the homeowner with a $150 early termination fee. this company should be responsible for paying it.Desired Settlement: to have [redacted], the account holder , not held responsible for this fee

Business

Response:

In regards to the complaint, any termination fee from a different supplier should be addressed to that supplier as it would be a part of the contract signed by the customer and the other supplier. Major Energy does not pay for cancelation fees incurred by customers who break contracts with other suppliers.

While we can understand the customer is unhappy with a cancelation fee, this complaint needs to be addressed at Constellation Energy, not Major Energy

Regards

Major Energy

Business

Response:

We apologize, but again, the complaint must be directed at Constellation Energy.

Our advice is to ask Constellation to return you to the agreement you had with them, and ask them to waive their early termination fee. Every other supplier does that, including Major Energy when customers return to the agreed upon contract, however we do not pay cancelation fees from other suppliers, nor is that an industry practice.

As to the specific account, it appears that [redacted] agreed to have Major Energy as his supplier on 6/**/13. (please find attached sales agreement) The sales agreement was then canceled on 7/**, and we never began supplying the account. Any cancelation fee on the account is from Constellation Energy and has absolutely nothing to do with Major Energy.

This complaint needs to be directed at Constellation Energy - It is not a Major Energy issue.

Regards,

Major Energy

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. HOWEVER, MAKE SURE THEY PUT HIM ON THE DO NOT CALL AND DO NOT KNOCK LIST, [redacted] HAS BEEN DIAGNOSED WITH EARLY STAGES OF [redacted] AND [redacted].

Sincerely,

Review: On Friday, September **, 2015, some people knocked at my door and claimed that they work for the [redacted] company. They said they can cut my bills because there is a different method to settle wires and that can save the cost. They required me to give them my electric bill from [redacted] to collect my information and they also took my phone to call "the company" to claim the discount. I was confused because my english is not very good and I allowed them to do so. They said I just needed to say "yes" to all the verification questions because they had already made the best offer. They also didn't allow me to listen to the verification questions because they are very aggressive and they talked to me so often that I cannot listen to the phone. After they had leaved, I tried to do some research and figured out that the supplier that they changed me to is Major Energy. I called Major Energy to cancel my application immediately.

I called the Customer Service Center - ###-###-#### at 15:28, Sep **, 2015 to cancel my application but they said that they had not received any information related to my electric account number.

I call the Application Center - ###-###-#### to cancel my application but they insisted me to call the Customer Service Center for any question.

I called the representative by the number that she gave me which is ###-###-#### but the person picked up the phone was not the woman who gave me the number.

I called the Application Center again at 16:51, to report the issue that I had and somebody did take a note on that case. He said he will make a report to send to his higher manager in his application center.

At this point, I am very confused because my information was taken by the representative and the application center. But when I tried to find my information, there was nothing in the system. I need an answer from Major Energy company and I request the company do not charge me any fee becaused I had already cancelled my application prior to midnight of the third business day after the date of my application was sent. I did not sign any paper and all application questions were made through my phone.

For further investigation, I may provide my address, my phone, my electric account number here:

My address: [redacted] My name: [redacted]

I will contact [redacted] company to ask for a change to my account number on Monday because the representatives are very suspicious. I have no idea what can they do with me account number.Desired Settlement: Cancel my application. Do not charge me any fee.

Business

Response:

To whom it may concern; Thank you for bringing this matter to our attention. After an investigation into your concerns I can assure you that you were not enrolled with Major Energy, you will not receive any bills from us and we will not show up on your [redacted] bill at anytime due to this application. We apologize for any confusion that we may have caused you in the cancellation process. If you have any further questions or concerns please do not hesitate to call our customer service line. Thank you and have a great day. Sincerely, Customer Service Representative

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

On two separate occasions representatives from Major Energy have come to my home in an attempt to solicit business. On both occasions, these reps repeatedly rang my doorbell so many times that I expected there to be some kind of emergency waiting for me outside. Then, the reps asked to see my current utility bill. Why would I show a document containing my personal information to a total stranger who just appeared on my doorstep?? On one occasion after I declined to show my bill, the rep (seeing my phone in hand) asked me to hand him my brand new iphone 6 so he could show me how to locate my bill online!! I literally thought for a second I was about to be robbed. Of course, I did not hand him my phone and I practically slammed the door in his face. Throughout the interaction with both representatives, I found them to be rude, obnoxiously persistent, and almost threatening. This is NO WAY to solicit new customers. I will never do business with this company simply because of their horrible sales tactics.

Review: A salesman from First Energy came to my father's door back in October of 2013. I told my father to not talk to any door-to-door salesman about anything. He immediately called me by phone and I talked to the salesman. I told him that if he had anything to sell that he would need to mail it to my house. He said he could not do that, that he needed to deal with my father. I told him to leave the house immediately and to not come back! He handed the father back the phone and my dad said, "Whatever I told him, made him leave." I now find out when I visited that his account number was stolen by this representative who then changed over the gas supplier to Major Energy!!! His bill is twice the price that it should be. I called Major Energy to resolve the situation and they would not supply the document he allegedly signed. [redacted] told me to file a complaint with PUC in order to obtain a copy of the allegedly signed document. What the hell? This is his salesman. I have the ALL of the paperwork for the last year regarding every bill my father has. This document was not among any of the paperwork. His allegedly signed document was not in the stack of papers for the last year. [redacted] would not provide me with the name of the sleazy marketing company they used to solicit unsuspecting customers that they rip off. My father called Major Energy back in February to complain about the rate. He was told they would look into this. They never called him back. His outstanding bills and bills back to October, 2013 need to be adjusted to the fair market competitive rate of $.048610 and not the $.99990 that they charged!!!

I need a representative from Major Energy to contact me so that I can resolve payment and close this out. ANYONE who sees a Major Energy rep coming to their door, should run the other way! This was a blatant case of fraud and abuse of the unsuspecting. They told my father they would save him money on his bill. THIS WAS AN OUTRIGHT LIE!!!Desired Settlement: I want ALL of the months since October, 2013 through May, 2014 adjusted to the competitive market rate. This means that all usage billed at a rate of anything other than $.048610 needs to be readjusted and a final bill showing all of these adjustments lined out month by month needs to be sent to me. Get a load of what they charged!

THRM ColumbIa RATE total Major Energy CHARGE

Nov-** 228 0.44963 $102.52 0.79999 $182.38

Dec-** 421 0.44963 $189.29 0.79999 $336.76

Jan-** 387 0.4861 $188.12 0.79999 $309.56

Feb-** 528 0.4861 $256.66 $736.59 0.79999 $422.35

NOT PAID

Mar-** 399 0.4861 $193.95 0.9999 $398.96

Apr-** 278 0.4861 $135.14 0.9999 $277.97

May-** 167 0.4861 $81.18 $410.27 0.9999 $166.98

difference due to my dad $326.32

Business

Response:

Good Afternoon,

The customer enrolled in a variable rate plan with our company. The customer's signed sales agreement is included for confirmation. The rates on a variable plan

fluctuate with the energy market. Unfortunately, the energy market performed

very poorly this past winter due to decreases in energy supply and increases in

demand due to the cold weather. While suppliers like Major Energy/Respond Power

base the rate on a daily rolling average and hedging, most utilities purchase

energy in massive block and adjust quarterly or semi-annually. Because of that,

sometimes suppliers find themselves with higher rates than utilities.

Eventually trends reverse and utilities are forced to adjust their rates to

make up for losses due to underpriced supply sold to customers during high

markets.

The account has already been cancelled.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Review: At some point in 2012 or 2013 someone claiming to be from BGE arrived at my door to talk to me about choices for energy providers. It was strongly implied and shown to me via paperwork that I would save money on my bill by switching to Major Energy, which I believed was partnered with BGE.

Between December 2013 and March 2014, my energy rate went from .10 per kWh to .34 per kWh. I got a letter sometime in February 2014 implying that the increase was due to the polar vortex. Today (3/**/2014) I got a bill in which the electrical portion totaled over $360, when normally this time of year I would be paying closer to $100. When I called Major Energy about this, they said my account had been closed as of 3/**and I had lost the opportunity to have a fixed rate instead of a variable rate. It was strongly implied that the rate was increased because of the cancellation, although I am still not able to determine the root cause of the cancellation. I was also never contacted about the ability to switch to a fixed rate, and if I had been I would have taken the opportunity and would probably still be a customer. After I expressed how upset I was, I was hung up on by the customer service associate.

Major Energy used manipulative practices to trick me into using them as my electric supplier, and then sent me a letter implying that everyone's rates were increasing because of the polar vortex, when in fact I could have locked in a cheaper rate much earlier. Now I have a bill for this month that I am incapable of paying, and it was strongly implied that the rate was raised because I was no longer a customer as of 3/**. If I had still been a customer, I have no doubt this would have been resolved differently. Instead, I was treated with contempt.Desired Settlement: Refund of amount over the standard "locked in" rate charged to me between December 2013 and March 2014

Business

Response:

Good Evening,

According to the complaint, the

customer is unhappy with the recent rate being charged.

The customer agreed to a variable

rate contract, meaning the rate would be determined by the energy market. We assure you that the customer's last bill is only reflective of the variable rate and has nothing to do with no longer choosing to be our customer.

As has been widely reported, there

has been a spike in the wholesale energy market which was reflected on the most

recent bill. This is merely a reflection of the current energy market where a

shrinking supply of electricity is under the strain of massive demand due to

one of the coldest winters on record. We are referring customers to the

February ** press release from the PUC regarding this issue. (Please see

attached) In addition, this is not just happening in Maryland.

Please see this link relating to New York prices as well.

Finally, the account has been

canceled and it is now up to the utility to process the cancellation. Please contact your utility for budget

billing concerns.

We are truly sorry for your

experience.

Regards

In addition please see this informative article.

Why Have

Energy Bills Increased – Explaining Price Volatility

It has

been a record cold winter across much of the country, and many have been

expressing deep concern as to why energy bills have been so high. Regardless of

whether energy is purchased from a utility or a competitive energy supplier,

customers have seen electricity and natural gas prices spike in many parts of

the Northeast and Mid-Atlantic regions.

Why did

prices rise?

Simply

put, the issues at hand are the cold weather, electric grid and natural gas

pipeline capacity, and the increasing use of natural gas not just for heating

purposes, but to create electricity.

There is

ample gas supply in the United States, especially given the boom in shale gas.

What customers are feeling are the results of a strained transportation and

infrastructure system that delivers electricity and gas. When demand is high

and capacity is constrained, costs increase.

This

winter’s “polar vortex” has increased the demand for both natural gas and

electricity, resulting in significant congestion in the natural gas pipelines

and on the electric grid (the highways of the energy system). Everyone relies

on these natural gas pipelines and the electric grid to get energy from where

it is produced to where it is used by the homeowner, the tenant, and the

business owner. Just like only so many cars can efficiently travel along a

highway, only so much natural gas and electricity can move through the natural

gas pipeline system and the electric grid.

Also,

while more and more people are using natural gas directly for heating purposes,

electricity generators are also increasingly using natural gas to produce

affordable power. In the short-term, this electricity generation is putting

further strain on the natural gas capacity in certain parts of the country. At

the same time there are also bottlenecks on some parts of the electric grid,

preventing electricity from getting from the generators to the consumers in an

efficient manner.

It’s

known from economics that constraints on supply (such as not being able to get

gas from where it is plentiful to where it is needed) cause prices to rise, and

this has occurred in the wholesale energy markets. The result? Competitive

energy suppliers and utilities alike are paying higher than normal prices when

purchasing from the wholesale market in order to provide energy to homeowners,

tenants, and business owners. This is causing everyone’s bills to rise.

As the

winter weather gradually improves and temperatures rise, the demand for energy

to heat homes and businesses will decrease, placing less pressure on the

nation’s electricity grid and allowing energy prices from suppliers and

utilities to normalize. However, winter weather may very likely be around for

some weeks to come. Despite the unusual weather, the gas and electric delivery

systems have proven to be highly reliable this winter. A number of new natural

gas pipelines and electricity transmission lines are planned or under

construction which should reduce the chances of a similar price spike in the

future.

In the

meantime, there are some things that can be done to help manage energy bills.

Conserve energy as much as possible. For example, make sure

doors and windows are well insulated, seal any air leaks, and lower the

water temperature setting to 120 degrees on the water heater.

Customers using a competitive supplier and who are on a

variable rate plan or whose fixed contracts have expired, should review

their contract to confirm the accuracy of the pricing and call their

supplier if they have any questions.

Customers interested in price stability can also investigate

fixed price options that many suppliers offer.

Customers in need of financial assistance should investigate

their state’s home heating assistance programs. In many states, a customer

can stay with a competitive supplier and still receive assistance paying

utility bills.

Customers should visit their

state’s “energy shopping” websites to compare offers from different suppliers.

For a list of shopping websites, visit [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This has obviously been a severe winter as far as weather goes, however the 4x price increase I got from Major Energy can not be explained by this alone. In addition, Major Energy has made no attempt to address the issue that I was under the impression that their employee, which came to my door, implied that they worked for BGE and did not inform me of the potential price jump. The only thing that was told to me is that I could save money by switching my energy supplier. Major Energy is also currently being investigated in our state due to deceptive business practices around these cold calls and door to door sales attempts.

Regardless, it is clear to me that Major Energy has no interest in resolving this with me, since they are under the impression that the service was cancelled by the provider and have made no attempt to clarify this, or keep me as a customer at any point.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The file is still not available via the Revdex.com's web interface, so I have no interest in pursuing this further. It is obvious that you have no interest in resolving this with me or regaining me as a customer and we neither of us have nothing more to gain from this.

Business

Response:

We are sorry the customer feels that way. I have emailed Revdex.com in order for them to send you the attachment. Hopefully, you have received it already.

Regards,