Makemytrip.com, Inc

Dear ***,
This is in reference to your compliant on Revdex.com vide reference number ***, we apologize for any inconvenience caused to you while dealing with usWe assure you that this is a rare incident and we will make sure that this should not be repeated in future
Further,
we are getting the details checked and we will update you at the earliest
Solicit your co-operation
Regards,
Team - CustomerDelight

Dear *** ***,Kindly be informed that refund of USD has been already processed with the below detailsbooking id : ***Refund amount : USD 710Refund Date : *** Jan'15Refund reference number : *** Kindly validate this at your end and acknowledge.Regards,Team - CustomerDelight

Dear ***, This is in reference to your complaint against booking id *** we apologize for the delay in resolving your concernsWe assure you that this is a rare incident and we will make sure that this should not be repeated in futureWe have now initiated a refund of INR 10,and same will reflect in your account as per your bank’s processing cycleThank you for your patience and co-operationTeam - CustomerDelight

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*** *** *** *** *** *** * *** Dear Sir, This has reference to your letter dated *** October, with regard to the aforesaid complaint received by us on *** October, 2014. At the outset we apologize for the inconvenience caused to the complainantHowever, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office. Yours sincerely,*** ***
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Dear
Sir,
This
has reference to your letter dated ** Sep, with regard to
the aforesaid complaint received by us on *** Sep,
At
the outset we apologize for the inconvenience caused to the complainant
However, we are pleased to inform that being a customer centric company we have
taken a policy decision to provide a resolution to the complainant as per his
requirementsThe email dated *** Sep, is enclosed herewith
for your ready reference.
Kindly
acknowledge the receipt of the letter and return an acknowledged copy of the
same to our office
*** *** *** * *** *** * *** ***

Dear *** ***, At the outset, we apologize for any inconvenience caused to you while dealing with usFurther, we are getting the details checked and we will update you at the earliest with the details. Solicit your co-operation. Regards, Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I would also like to add that without the involvement of Revdex.com, the company would unlikely have moved to resolution, so I really appreciate the services of Revdex.com.Sincerely,
*** ***

Dear Customer,Apologies for the inconvenienceKindly share your booking id so that we can assist you accordingly.Solicit your co-operation.Regards,Team - CustomerDelight

Regret the delay in resolving your concerns. Kindly be informed that we have now initiated a refund of $ 45 and same will reflect in your account within 7 working days or as per your bank’s billing cycle.   Thank you for your patience and co-operation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 MakeMyTrip (referred to as MMT below) continues to make this process more impossible with every passing day:October *, 2014 -- [redacted] of MMT said send us the medical letter and we will process your refund within 48 hours and a refund will come in a few weeksNovember **, 2014 -- We called them again, and first they now denied every receiving the med cert.  Then, they admitted they had the original Oct * email, but I resubmitted it anyway.  Again, I got an email confirming MMT received it.December *, 2014, MMY responds by email and apologies for the delay.  Await processing within 48 hours.December *, 2014 we now get an email asking for THREE THINGS vs the original one.December **, 2014, and new EMAIL from MMT asking for SIX THINGS, vs the original one.  Many of the things they now require are in violation of the US HIPPAA laws - specifics of medication, copies of diagnoses, medical reports etc.  It seems they are playing hardball now that Revdex.com is involved, but asking for copies of medical records, medicine details, etc seems outrageous on almost every level.  And all this just to make it harder to give a refund.  Really?  Just for an airfare refund?  These are unheard of practices for any legitimate travel business.
 We have all of the emails, but are not including them here to protect MMT employees who sent them, but copies are available to Revdex.com under separate cover.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted] And [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The business response is not appropriate. They have been responding like that in the past. And in spite of providing the business all the documents they charged my credit card with $ 718. Thanks
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],This is in reference to our telephonic conversation, we apologize for any inconvenience caused to you due to non-confirmation of your ticket (Airline cancelled the reservation). We are getting the details checked on priority and we will update you at the earliest.Regards,Team - Customer...

Delight

Dear [redacted],
This is in reference to my earlier mail, kindly note that we have reissued your tickets with no extra cost as per the Airline approval and sent the E-tickets. Kindly validate the details at your end.
Please be informed that any further change/cancellation is subject to a date change/cancellation policies as per the Airline.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
 
[redacted]
 
Dear Sir,
 
This has reference to your letter dated [redacted] October, 2014 with regard to the...

aforementioned complaint received by us on , [redacted] October, 2014
 
At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform you that an amount of USD 1600.51 has been refunded on [redacted] October,2014 to the same card that the complainant used at the time of booking and should reflect on your account as per the bank processing cycle.
Please note that the above said is towards full and final settlement of all the claims and there is no cause of action existing against us in favour of the complainant.
 
Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.
 
 
Yours sincerely,
[redacted]
[redacted]
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[redacted]
[redacted]
[redacted]
[redacted]
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[redacted]

Dear Sir,This is in reference to your complaint, we apologize for any inconvenience caused to you while deaing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.We are checking the details and will update you at the earliest.Solicit...

your co-operation.Regards,Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted], This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with us. we have checked the details and found that you have interacted with us several times for a date change. We would like to inform that since the fares which was offered to you was a discounted one and hence we were not able to get the same fare basis for the requested dates. We regret the delay in resolving your concerns and we assure you that the only reason we could not make changes is because same fare basis was not available. We appreciate the candid feedback and we will certainly use it to enhance our service levels. As per the recent communication, you have decided to go with the same dates and no changes has been done. Also as per the recent interaction we found that you had concerns with the layover time. We will not be able to make any changes since these flights were selected by you online and now we don’t have any option available. For any further assistance kindly call us. Thank you for your patience and co-operation. Regards, Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello thanks very much.  I had earlier sent an email to make my trip at the email id that you provided stating the trip id etc but I have not received any response from them so far.  Below is the content of my email to make my trip.  Pls let me know how to proceed further, thanks Guru  Email msg sent to Make my trip:  Hello I received the attached message from BB asking me to let you know the trip details so you could reslove the pricing issue that I reported. Make my trip booking id : [redacted] I would like to get $45 reimbursed since the intial price gaurantee was not honored. I had sent an email to make my trip before with the request but there was no response from them. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I would to thank [redacted] for all the help and support.
Sincerely,
[redacted]