Makemytrip.com, Inc

Review: On January **, 2015, I purchased 2 Air Tickets thru MakeMyTrip.com for my Aunt and Uncle. The trip is for my Wedding, February ** thru February **. I bought the two tickets, Booking ID: [redacted], at a cost of $1,285 USD. At the moment of the booking I was informed the flights were confirmed and that my E-Ticket was going to be emailed shortly. On Tuesday January **, 2015, I received an email from MakeMyTrip informing me that my flight arrangement was cancelled due to a Technical Error, and they did not wanted to explain what the issue was. at the same time I was offer to buy the same flight at a different Price, this time at $1,400 USD. I express my discomfort on why I needed to pay more when I paid and my Trip was confirmed already, Booking ID: [redacted]. I was told by MakeMyTrip that they could not do anything else except sell me the same flights at a higher price. I need to fly to India for a Wedding, so I gave in a Paid the higher price. At this time I was informed that my flight was confirmed. I received an E-Ticket 12 hours later. After that I received an email that my reservation had a problem. I called MakeMyTrip and they told me that they needed to get in touch with the Airlines, Delta Airlines and AirIndia.

Since Thursday January **, 2015, I have been calling every day sometimes twice a day to try to resolve the issue and every time MakeMyTrip tells me that per policy I need to wait 24 hours. I have been waiting for approximately 6 days since I express my first concern and every day I get the same response: "We need to talk to the Airline" Quote MakeMyTrip.

This is getting really frustrating since all my family is flying to India for my wedding.Desired Settlement: My desire outcome is that MakeMyTrip finish the job and provide my family with the right E-Tickets to travel to Delhi, India from San Juan, Puerto Rico on the same itinerary that we have previously purchase, February ** to **, 2015.

I am also requesting, that I get reimburse for the extra money I needed to pay for my second reservation. This was a MakeMyTrip mistake and I should not pay for there mistake.

Business

Response:

Dear [redacted],This is in reference to our telephonic conversation, we apologize for any inconvenience caused to you due to non-confirmation of your ticket (Airline cancelled the reservation). We are getting the details checked on priority and we will update you at the earliest.Regards,Team - Customer Delight

Review: Booking ID [redacted] -- on 4/**/13 I booked a India domestic ticket for Delhi-Aurangabad for Auug ** and return on Aug **,2013 from Agent name [redacted] and received the email confirmation. Then in June end I again called up the agency to reconfirm the booking with Agent [redacted] ,which he reconfirmed again. Then When I reached Auangabad Airport with my wife and 2 minor children on August ** and wished to board the flight from Aurangabad to Del then I was told by spice Jet staff that I do not have the reservation and after showing them my confirmation they were able to locate and to my surprise the ticket was changed and messed up by Make my Trip and issued for Aug ** (same date as to travel from Delhi-Aurangabad) and their system was showing no show. I called up Make my trip from the same place and requested them to speak to the airline to fix the problem after holding for 1/2 hr the agent told me he is unable to fix the problem and can not help. then I asked for supervisor on duty then gentleman call gaurav listen to my problem and then plainly said he also can not help me,I lost my patience by then and asked for manager, after wasting my time for another hour I was allowed to talk to manager [redacted]. She also did the same thing ,at the end mentioned that she also can not help me a some one will call me within 24-48 hours to fix my problem, where I mentioned to all the three reps and tried to make them understand that I am standing at airport and can not wait , to which they said that they can not help. I was shocked and surprised to get their response.After this I did not had any option and checked the availabilty with spicejet and after requesting and pleading them I was able to buy 4 tickets at the Airport for $ 531.55 , After 3 days their rep [redacted] called me and asked me to send invoices for the refund and then I sent her twice the copies for the invoice and my boarding passes to which she never responded. Then I called 8/**/13 and spoke to [redacted] to which he mentioned that they can not help and I should send my email to [redacted] , I did sent to them copied to [redacted] and [redacted] again for the third time. I want them to pay me a total of $ 1200.00 including my new ticket price for all the problem and disrespect they have shown to me and my family.COMPANY LIKE THIS WHO MESS THINGS AND DO NOT HAVE GUTS TO FIX IT SHOULD BE IMMEDIATELY SHUT DOWN.

[redacted]Desired Settlement: refund check for $ 1200 and send an written apology

Business

Response:

Dear Sir,

This has reference to your letter dated [redacted] Sep, 2013 with regard to the aforesaid complaint received by us on [redacted] Sep, 2013.

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated [redacted] Sep, 2013 is enclosed herewith for your ready reference

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Dear [redacted],

This is in reference to your complaint on Revdex.com vide reference number [redacted], we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.

Further, kindly note that the feedback is [redacted] already shared with the concerned teams and the refund was already processed as per the below details.

Booking id : [redacted]

Refund amount : [redacted]

Refund amount : [redacted]

Kindly confirm if the aforesaid amount is been received by you so that we can amicably close the matter. Do write me for any further clarifications.

Thank you for your patience

Review: My issue is against MakeMyTrip.com. On May **, 2014, I booked a ticket through [redacted] from Miami to Mumbai. My return date from Mumbai back to Miami was scheduled for June **, 2014. Due to a death in the family, I was unable to fly back on the [redacted]. I called MakeMyTrip a week before to explain to them the issue. I was told that it would not be a problem, and all I have to do is e-mail a copy of the Death Certificate. Also, they advised me to release my seat. I e-mailed a copy of the Death Certificate and released my seat a few days prior to my scheduled return date. A few days later, I get a response from them stating that they need "Additional Relationship Proof." After getting additional relationship proof for them, I sent in the proof to them via e-mail. A few days later, I received another e-mail stating that my ticket had been cancelled. Over a period of a little over a month, I had numerous phone conversations with different operators at MakeMyTrip, as well as many e-mail conversations (which I have saved all of them). Each time on the phone or through e-mail, I received different responses regarding my return ticket. Some examples of which I was told were "Your ticket has been cancelled" or "You have to pay the penalty fee of $300 plus buy a brand new return ticket for $1100" or "You have to book a return date after the month of September with a penalty and change of seat fee of $1100". I even contacted the airline directly, which was [redacted]. They told me that my ticket was valid for upto 1 year, but I would have to book it directly through my travel agent, which was MakeMyTrip. After all these failed attempts of trying to get a satisfactory answer from MakeMyTrip, I booked a return ticket from a different travel agent in July 2014. After returning back home, I tried contacting MakeMyTrip a final time to find out what can be done with my Return Ticket, which was still unused and valid for upto 1 year. They told me that a [redacted] would contact me within 24 hours, but I received no call from them. After this, I tried disputing half of the charges of my ticket (for the unused return portion of my ticket) with [redacted]. I explained to [redacted] the entire case, and they told me that if they need additional proof from me, they would contact me. After 4 weeks, [redacted] closed my inquiry, due to the fact that MakeMyTrip submitted their policies that tickets are non-refundable. My issue was not for the entire ticket. My issue was for only the portion which I was told I could use at a later date. I don't mind paying a $300 penalty for changing my date, but I refuse to buy a brand new ticket, especially after getting different responses from different operators at MakeMyTrip. This is a very disorganized and unprofessional company. I suffered many monetary losses and mental anguish due to this company. I will never use them again, and I will warn others as well.Desired Settlement: My first desired outcome would be to get my return ticket (with or without the $300 penalty) and not have to pay the price for an additional ticket. If that is not possible, then I would like a refund for half of my ticket amount which is $880 (full ticket amount was $1760). Also, I would like the Head [redacted] of MakeMyTrip to contact me with a satisfactory solution to my problem.

Business

Response:

Dear Sir,

This is in reference to your complaint, we apologize for any inconvenience caused. We are getting the details checked and we will update you at the earliest.

Solicit your Co-operation.

Regards,

Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is an unsatisfactory response for me, because I have been told many times by many different operators/agents that MakeMyTrip will look into my case. But nothing is ever accomplished. Last week, when I wrote this complaint against MakeMyTrip to the Revdex.com, I also forwarded a copy of the complaint to [redacted], as well as MakeMyTrip directly. I received an e-mail response 3 days later from a MakeMyTrip agent stating that my "Case has been Closed". I did not receive a call from the [redacted] or [redacted], nor does anyone from MakeMyTrip look further into my case to see that I still have a return ticket Pending. I received a response from [redacted] that I have to deal with the Travel Agent directly. They also clearly stated in their letter that my ticket is still valid for upto 1 year from the date of issue. I am attaching a copy of the letter I received from [redacted].

This is very frustrating, and I am completely dissatisfied with MakeMyTrip. I want everyone to be warned that this company is not reliable. They do not follow through with what they say. And they have many other unresolved complaints against them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

*

Business

Response:

Dear [redacted],

This is in reference to my earlier mail, kindly note that we have reissued your tickets with no extra cost as per the Airline approval and sent the E-tickets. Kindly validate the details at your end.

Please be informed that any further change/cancellation is subject to a date change/cancellation policies as per the Airline.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: We had booked tickets to travel to India on June[redacted], 2013 with return date. Our Airline locator code can be given if needed. They advertised that they will give us the best price but the combined cost of the tickets (for 2 adults and 2 children) was about $1200 more than AIR FRANCE advertised price on their website for the same dates. After the ticket was booked, my wife had an injury - her knee cap fractured requiring hospitalization and surgery. I therefore requested them to rebook the ticket on a different date and upgrade to Business class and I am ready to pay the difference. However, their Customer Service Representatives told me that this was not possible at all. I called the airline AIR-FRANCE and they confirmed the following: a) Seats are available in Business Class on the requested dates. b) Only travel agent can change the ticket. c) They do not see a reason why the travel agent cannot change it. Especially in the context of a personal injury and agreeing to pay difference in fare they refused honoring the request. The duration of travel is 20+ hours which a person who has undergone knee surgery can neither fold their leg nor stand and travel. Despite repeated requests, they refused honoring the request. I have called in two days and been on the phone for almost 6 hours with no avail. I have been told that their managers are waiting to call me back but no one has ever called back. I have therefore called my credit card company and put the transaction under dispute. This complaint is an additional complaint seeking remedies.Desired Settlement: I am not willing to do business again after a genuine request on health request was not honored by them.

Business

Response:

Dear [redacted],

This is in reference to your complaint with Revdex.com, we

apologize for any inconvenience caused to you while dealing with us. We assure

you that this is a rare incident and we will make sure that this should not be

repeated in future.

We hope [redacted] is doing well now. Further, kindly

note that on [redacted] Jun you requested us for a date change along with

the upgrade in the service class (Business). We would like to inform you

upgrade, date change, re-routing, any change requires a re-issuance and

re-pricing of the current reservation. We tried to price your ticket on

Business class but it was declined on the system. In the given scenario the

tickets cannot be reissued nor re-priced and hence we cannot reissue the

tickets. Your booking was only getting priced on First class which eventually

was declined by you due to higher fare difference.

Also, kindly be informed the fare initially given to you at

the time of booking was the discounted fare and as per the fare rules

limitation your booking could not reissued on Business class as the discounted

deal was not available on business class, there are certain transaction

limitations due to which fares on Airline website or any other travel portal

has no relevance with the re-issuance.

We hereby inform you and assure you that we tried to assist

you in all possible manner considering the medical emergency at your end. We

once again apologize for any inconvenience.

We wish a speedy recovery to [redacted]. Do write me

for any further clarifications.

[redacted] | Assistant

Manager - Customer Delight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

It is more than 5 - 7 business days and I see no money either credited to the credit card nor sent to my address. Please let me know what is happening.

Please note that the Revdex.com complaint was closed primarily because of the commitment to make the refund. Not following through this commitment will have serious consequences.

Regards

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir,

This has reference to your letter dated [redacted] Jun, 2013 with regard to the aforesaid complaint received by us on [redacted] Jul, 2013.

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated [redacted] Jul, 2013 is enclosed herewith for your ready reference

Kindly be informed we have already initiated the refund and we treat this close at our end.

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Review: I booked tickets using MakeMyTrip. Even though I booked tickets from US, they processed my transaction OUTSIDE the US (In India). As a result, my credit card company charged my foreign transaction fees even though I had make booking here in the USA

I filed a complaint with them 3 weeks back. They have sent me about 10 generic emails saying contact us after 24-48 hours. I have emailed them back many times and all I get is generic response and NO resolution.

My foreign transaction fees come to around $40 that I requested them to refund.Desired Settlement: Refund my fees for foreign transaction

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Makemytrip.com, Inc has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,[redacted]

Review: I made a reservation to travel to India with my family (2 + 1 kid in lap) [redacted] have two complaints: - 1) ridiculus high change fee. $800 to change flight seems to high. Airline charges much much less. These fees are not communicated while booking, it comes in with the confirmation of ticket. 2) They cannot change me flight because no tickets are available in the same price catagory. If you check website, flights are available. They wont let me change my flight.Desired Settlement: Change me flight.

Business

Response:

Re: Complaint from [redacted] (ID # [redacted])

Dear Sir,

This has reference to your letter dated [redacted] October, 2013 with regard to the aforesaid complaint received by us on [redacted] October, 2013.

It may please be noted that we have investigated the matter and at the outset we deny all the allegations of the complainant against us. Please note that we have well informed to the complainant about the date change charges at the time of booking. It is pertinent to mention that the complainant can make the necessary amendment directly from the airline or with us by paying the applicable date change charges. Further please note that necessary changes was done as per the complainant request. The email dated [redacted] October, 2013 is enclosed herewith for your ready reference.

In the light of aforesaid please note that there is no liability on our part and there is no cause of action existing in favour of the Complainant against us.

Yours sincerely,

Team-Customer Delight

Business

Response:

Dear Sir,

This has reference to your letter dated [redacted] October, 2013 with regard to the aforesaid complaint received by us on [redacted] October, 2013.

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated [redacted] October, 2013 is enclosed herewith for your ready reference

Hope the above said is as per the requirement of the complainant.

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Yours sincerely,

Team-Customer Delight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On **-Apr-2015, I purchased 4 r/t airline tickets from MakeMyTrip Inc. over the phone. At the time of booking we were not made fully aware by the travel specialist that there was a 180 days passport validity requirement (after date of return) to obtain a visa for [redacted]. So I emailed MakeMyTrip within 5 hours of making the booking to cancel booking, but no one responded. So on **-Apr-2015 @12:42 pm ET, I called MakeMyTrip within 9 hours of making the booking (which is within 24 hours allowed grace period to cancel without penalty), I was told by travel specialist that we can't cancel but would have to pay $350 per ticket. Though this was later proven to be incorrect advise given by MakeMyTrip travel specialist, which was acknowledge by MakeMyTrip themselves, as well as by the carrier who said there is always a 24 hours grace period to cancel a booking without penalty. After following up with MakeMyTrip daily for nearly over a month, on **-May-2015 they verbally committed to issuing a full refund, which was later followed by an email confirmation on **-May-2015 stating that they would issue a full refund for $3,880. However, despite the verbal commitment and email confirmation MakeMyTrip issued a credit of only $2,580 (deducting $325 per ticket) on **-Jun-2015. I called them back the same day and was told that they were working on approval for the pending amount and gave personal assurances that the $1300 will also be credited. Today (**-Jun-2015) I received an email from MakeMyTrip that they will not issue a full refund. Hence I'm filing this complaint for the immense harassment and stress they have caused me and my family, including my brother-in-law who has also been following up with MakeMyTrip on my behalf.Desired Settlement: Need MakeMyTrip to honor their verbal and written commitment which I have in email from them that full refund of $3,880 will be made. They have credited only $2,580 and pending amount owed is still $1,300, which they are refusing to pay.

*(If required, I can furnish copy of email from MakeMyTrip confirming full refund of $3,880)

Business

Response:

Dear Sir,We regret the delay in resolving your concerns. We are validating the facts and will update shortly.thank you for your co-operation.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As of **-Jul-2015, I have not heard back from MakeMyTrip regarding credit of the pending $1,300 to my credit card. Waiting for MakeMyTrip's official confirmation to close this complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Sir/Madam. I have purchased a airline ticket from makemytrip.com online. flying tonight August [redacted] from NYC to Amsterdam. Sept [redacted] from Amsterdam to Mumbai and September [redacted] Bom to NYC, unfortunately I will not be able to take those flight mention above because of my family emergency. Therefor I have given them advance notice that I can't board those flight so please give me my refund or give me a credit so I can use for next ticket but they are refuse to do either of it. Well Sir/Madam please take some action so in future no has to go thru this. They should consider family emergency.If you need further information please let me know.

Thanks

Business

Response:

Review: I had booked a round trip airline ticket from Columbus, Ohio to Delhi, India and travelled to India on September **, 2012. However, when I prepared to return to the USA on March **, 2013 and tried to confirm my return flight, I was informed that my flight was cancelled. I had received no information by email or phone of this cancellation. When I contacted MakeMyTrip’s office in Gurgaon, India they recommended I buy a one-way ticket from Delhi to Columbus using my credit card, and then contact MakeMyTrip in the US for a refund. When I returned to the US I contacted MakeMyTrip and I was told that they would not pay for my new one-way ticket, rather they would contact the airline which cancelled the flight for a partial refund. They said they would have an answer within 90 days. It is now 5-1/2 months and now they tell me that I would not receive a refund because mine was a non-refundable ticket. I had insisted that they refund me the entire money for the one-way ticket. My question to MakeMy Trip was that why then did their representatives in Gurgaon, Delhi assure me a refund. I had several telephone conversations with their representatives in Gurgaon and they were obligated to provide me with the telephone transcripts proving that they had given me no such assurance after they had researched all the phone conversations but they have refused to provide me with the full transcripts to date. In cases like this, an agency which has sold tickets to a customer makes alternative arrangements if the flight is cancelled, but they made no effort to make such arrangement for me to return to the US. Instead they persuaded me to buy a new ticket and even made the call directly to the airline. I believe they were derelict in their duty to me. Since April 2013 we have exchanged scores of emails and they have given me a runaround. I have all the emails and the flight tickets and confirmation numbers related to this travel. Here are the relevant information about my trip: E-ticket booking ID [redacted] for Sept **, 2012 (Columbus, Ohio to Delhi, India) Return flight on March **, 2013 cancelled by the airlines New E-ticket booking ID [redacted] for March ** 2013 (Delhi, India to Columbus, Ohio) Charged my CapitalOne Mastercard for $1018.00Desired Settlement: Refund the money I spent to buy a new one-way ticket to return to the US

Business

Response:

Dear Sir,

This has reference to your letter dated [redacted] Sep, 2013 with regard to the aforesaid complaint received by us on [redacted] Sep, 2013.

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated [redacted] Sep, 2013 is enclosed herewith for your ready reference.

Kindly be informed that the customer is not eligible for the refund since Airline has denied for any refund.

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Consumer

Response:

d

I have not resolved be paiewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:as canceled

I understand the ticket was unrefundable

, but when I enquired about the flight first from the airline itself and then through [redacted] a day before my flight , both said the flight

was canceled, so what would have been the point of showing up at the airport? It was the responsibility of MyTrip to make alternative arrangements. Instead they bamboozled me into buying a new one-way-ticket while assuring me that I would be refunded the cost of the ticket. Now their position is different. So I reject their resolution.

Review: - purchased a roundtrip ticket from makemytrip.com

- ticket was partially utilized, one leg of travel was done

- for second leg of travel, due to date miscalculation ([redacted] Jan instead of ticketed [redacted] Jan 2015), missed the flight and it was a no-show.

- still have to travel and see what kind of refund can be done for no show flight

- called makemytrip, waited 1 hour plus to get to line for existing reservation option

- called makemytrip again, and chose new ticket option, got the person on the phone right away. Purchased a new one way ticket

- called airline to see cancellation and refund policy, Airline cancelled the ticket and mentioned that refund will go to agent (makemytrip)

- tried to reach again makemytrip, again long wait for existing reservation option

- in the morning ([redacted] Jan), tried to call makemytrip existing reservation line again, got the person, who suggested that he has to raise a ticket to different department and someone from makemytrip will call me back within 24-48 hours to tell me about refund amount

- no call till, [redacted] Jan

- when called on [redacted] Jan, again waited for long time to get to rep, once got the rep, he cut off the phone

- called again, got the rep again, this time, she mentioned exactly the same thing that ticket will be raised, and I will get call back in 24-48 hours.

----------

issue:

- service - long wait for existing reservation vs. no wait for new booking

- refund - according to airline, makemytrip has already received refund. I am not sure if and when I will receive refund.

-----

Booking ID - [redacted] phone number for booking - [redacted]

email for booking - [redacted]Desired Settlement: Refund the same what makemytrip got back from the airline (Air India)

Business

Response:

Dear [redacted] This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with us because of the delay. Further, we have checked the details and found that you were a No Show on the return flight and you were looking for the applicable refund. We would like to inform you that in such scenarios we lose control on the ticket and only Airline (governing body) can advise the applicable refund. Request you to kindly share any E-mail/document (if any) stating refund amount which you may have received from the Airline so that we can send it to them to claim the refund. Usually, in such scenarios refund amount is either very less or no refund. Getting the details checked with the Airline from our end and we will update you as soon as we receive revert from the Airline. Kindly note that this process may take time and hence would appreciate your patience. Regards, Team – CustomerDelight

Business

Response:

Dear [redacted]This is in reference to your complaint on Revdex.com vide reference number [redacted], we once again regret the inconvenience caused. Kindly be informed that we have checked and applicable refund against your cancellation request is USD 244 (after deduction of applicable penalties).Kindly reply with your acceptance so that we can initiate the refund accordingly.Thank you for your co-operation and patience.[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

On [redacted], ** February 2015, I did one of the biggest mistakes in my life, and I booked a flight through Makemytrip.com. I've received the Electronic ticket successfully within 20 minutes after making the payment by my credit card. Then, at midnight I checked my email and found a new message from one of the company's representatives called: [redacted]. asking me to provide a photocopy of the credit card (backside and front side) and a photo ID of me. I replied and sent him the front side and informed him that the next day I'll send the backside and my photo id because I don't have them right now. The second day I finished my work and went to my office and sent the rest documents and asked him if everything is ok. but he didn't reply, I checked the booking with [redacted], and they informed me that the booking has been cancelled completely (without any notification)! I sent [redacted] an email asking him what's wrong!! but he didn't answer, after 3 days he simply replied: "your booking has been cancelled and a full refund of paid amount is in your account" . (USD 1477.00). I checked with my Bank, but they informed me several times that no refund exists in my account! I waited until [redacted] of March to find a new email in my inbox from other representative called: [redacted]. (I was sending emails frequently all that period with no replies). [redacted] stated that he/she wants to track the refund transaction so I have to provide them the following information:
Booking ID Date of Booking E-Mail ID Contact Number Amount Charged Contact Number (Provided at the time of Booking)
I've sent all the requested information quickly and accurately.. and he/ she disappeared until this moment! I've sent many reminders but they used their classic method (ignore the customer)!!
I want my refund immediately!! they delayed it in addition of the damage they caused to me when booking another ticket with a higher price ! I want the money ! or I will file a case against this company!!
All their methods are not convincing !! I feel there's something wrong! How they could cancel a ticket without notification!! for any reason! How could they mess with people's money!! and travel plans !! I want my money Back ASAP.. My experience was MadeMyTrip the worst ever!

Review: I purchased returned air ticket from [redacted] to [redacted] for myself ([redacted]), my wife ([redacted]) and our 2.5 year old son ([redacted]) through MakeMyTrip.com on 12/**/2014. Travel dates were for February ** & March ** 2015. The booking ID of this ticket from the merchant was [redacted]. The total amount paid was USD 1,959 for the tickets. I completed my [redacted] part of the journey, however, for return journey which was scheduled on March ** 2015, I requested a change of dates for travel on 03/**/2015. The merchant explained me about the penalties of changing ticket which I agreed (I also confirmed this penalty directly with airline as well). Agent confirmed me that my ticket seats have been released and they converted the ticket to an open ticket. When I called the merchant on 03/**/2015 to re-book my ticket, I was surprisingly told that only one passenger ticket had been released and other two tickets were not released even though all three tickets were under same booking ID and suppose to be released together. When I asked for this mistake, initially they disconnected my phone, but after several attempts I was able to talk to agent named [redacted] who accepted the merchant's fault and promised me to resolve this issue within 24 hours and confirm me by calling with in 24 hrs. Unfortunately, no body called me. After that I called at least 7 times (1 hrs every time) and every time they come up with some excuses such as technical problem from their side or asked me to wait for 24, 48 and 72 hrs until some one will contact me. The biggest problem was that they never honored the commitment to call back after being unable to service my request due to their fault. Finally, after spending 2 weeks of helplessness coming from the non-cooperation of the merchant, I wrote the email to their feedback services and addressed this issue to the higher management. Unfortunately, I never received any response from them as well except automated note stating that your case has been under review. I wasted my 3 weeks just waiting for these guys to help me, they never respond. After seeing no hope, I finally had to buy a brand new tickets for all of us by paying a last minute premium price. This whole incidence has shown a severe unprofessional act from the merchant which has created lot of discomfort, and anxiety for us in terms of losing 3 weeks of time from job and money.Desired Settlement: Merchant should refund the entire money(USD 1959) immediately as they not only breach the agreement but also created a lots of anxiety during the vacation period.

Business

Response:

Dear [redacted],Apologies for the inconvenience caused. We have sent you an e-mail and request you to please share the details accordingly.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Thanks for your reply. I have not been offered any resolution from the business so far. They have asked me to provide some documentations (ticket and boarding passes) in order to provide further assistance, which I have already provided. At this moment, I am not in the position to either accept or reject business's offer as I am still waiting for their final response. Please suggest me if I require any action in order to keep this complaint open.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]This is in reference to my earlier mail, regret the delay in resolution. Kindly be informed that complete refund has been processed from our end. We request you to kindly validate the details at your end. Do write to me for any clarifications.Team - CustomerDelight

Review: With reference to Booking ID: [redacted]; the amount which is around $229 has not been refunded.I got an email on 11/**/2013 stating it has been processed but I didn't get the refund, everytime I send an email or call iam told it has been transferred to the concerned department but the case gets closed.

one of the case opened is Incident ID: [[redacted]] received an email on 8/**/2013

Reference ID: [[redacted]] Incident ID: [[redacted]] Incident ID: [[redacted]] Reference ID: [[redacted]] Reference ID: [[redacted]] refundDesired Settlement: need $229 refunded.

Business

Response:

Dear [redacted], This is in reference to your complaint, kindly be informed that the refund of INR [redacted] and INR [redacted] with reference number [redacted] and [redacted] has been already processed successfully on [redacted] Sep’13 and [redacted] Aug’13 respectively. Kindly validate the details at your end. Thank you for your patience and co-operation. Regards, Team – CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didn't receive the credit back as claimed by the company. Regards [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Can I get some update on when I can get the refund?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir,We will call you to discuss the matter. Thank you for your patience.Regards,Team - CustomerDelight

Review: Hi,

I am fighting with make my trip to get my refund for booking ID: [redacted] for about 2-3 months. The ticket was with British Airways and airlines approved the refund on **-Feb-2015 and make my trip received money on **-Feb-2015. Since then make my trip has been consistently making false promises that refund will be processed within 48-72 hours. I have written several emails and called them atleast 50 times but everytime they give false promises. I escalated this issue with whatever high level I could but nothing has worked. They do not reply to emails and give false excuses over the phone. I am worried about my refund and not sure when I would receive it. My total bill was $3175 and they deducted some $102 from my total amount to which they have no explanation. I did not stress much on that $102 but now very worried as dont know when $3073 will be paid.Desired Settlement: My refund is already approved by British Airways and make my trip is already paid. They are not paying my money to me inspite of several follow ups. Need my refund paid ASAP.

Business

Response:

Dear [redacted], This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with us. Kindly be informed that since this is a death waiver case it took longer time than expected. We have now initiated a refund of USD 3073 and same will reflect in your account within 10-15 working days or as per your bank’s processing cycle. Thank you for your patience and co-operation.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The money is still not refunded to my account, I called customer service and they still don't have any update except trying to give me false information that they have been telling for so many days that accounting team is reviewing the details. Customer service team is still not replying to my emails with any concrete update. So basically NO action is still taken and when they have all my information with them why they need so much time to transfer money. In this world when everything is instant makemytrip should not take more than a day to transfer funds in my account and I have been waiting for over 40 days after british airways have already paid them on **-FEB-2015.I need my funds with interest/penalty now. Very very disappointed.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir,We apologize for the delay in resolving your concerns. This is to inform you that the applicable refund has been already processed from our end now and same will reflect in your account as per bank's processing cycle.We look forward to assisting you again.Thank you for your patience and co-operation.Regards,Team - CustomerDelight

Review: Booked tickets for [redacted] and [redacted] through makemytrip.com on 11/*/14 with the below itinerary. Copy of the itinerary and booking details is attached

Southwest flight from SF to LAX was delayed by 6 hours because of which we were not able to reach LAX in time for the connecting flight to Istanbul and Delhi. Turkish airlines did not agree to put us on the next flight to Instanbul. The reason was not clear and the customer rep from Turkish airlines spoke to makemytrip airlines customer rep but no resolution was offered to us. We also spoke to makemytrip customer rep multiple times from the airport but did not receive any help. The only option suggested to us was to buy another ticket from LAX to Delhi.

Because of no options provided to us from Turkish airlines and make mytrip, we had to spend the night at the four point hotel at LAX. Since neither Turkish airlines and makmytrip agreed to providing alternate travel options, we booked 2 additional tickets from LAX to Delhi on [redacted]. This was a one way ticket (amount provided below).

On the way back from Delhi to SF, Turkish airlines flight from Delhi to Istanabul was delayed by 4 hours because of which we missed out connecting flight from Instanbul to LAX.

Turkish Airlines put us on a new flight departing 2 days later to LAX. Because of which we missed our connecting flight from LAX to SF. Southwest Airlines did not provide us with alternate flights and we ended up buying 2 additional tickets from LAX to SF.

The above flight delays resulted in additional expense of $5,028.60 and loss of 4 business days for both passengers.

In addition, Two bags checked in at Delhi through Turkish Airlines did not reach LAX airport on time . Bags arrived on 1/**/2015 and 1/**/2015Desired Settlement: The above flight delays resulted in additional expense of $5,028.60 and loss of 4 business days for both passengers.

Business

Response:

Dear Sir,This is in reference to your complaint, we apologize for any inconvenience caused to you while deaing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.We are checking the details and will update you at the earliest.Solicit your co-operation.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I haven't received the refund I was expecting in response to the complaint

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Mr. Sharma, This is in reference to your complaint, we regret any inconvenience caused to you while traveling. Kindly be informed that this was an involuntary change done by the Airline and unfortunately we don’t have control over such cases. Since airline is the governing body of your reservation we request you to kindly connect with the Airline to claim any damage incurred at your end. We would not be able to process any refund as your ticket has no value. Please connect with the Airline directly for any further assistance. Regards, Team - CustomerDelight

Review: I booked my airline tickets using MakeMyTrip in April, 2014 (booking ID: [redacted]). I was charged foreign transaction fee on my credit card for this booking, the amount charged as foreign transaction fee to my credit card was $90.33. As per the statement on makemytrip's website they advertise to refund the foreign transaction fee charged on the booking.

Here is the statement from their website:

"FTF or Foreign Transaction Fee is imposed by banks when the credit card is charged on payment gateway of a foreign country. In case you observe an FTF charge on your credit card, you are requested to send your bank statement to our customer service team at [redacted] so we may reverse the charges back to your account."

I contacted customer service (which is really hard to get in touch with) and also provided the screenshot of my credit card as well as my bank details (as requested by them) for processing the refund. I have emailed/contacted them more than 25 times in the span of two months and they still have not processed the refund. I recently ([redacted] June) got another email asking me to provide the screenshot of the bank statement where I have been charged.

I would like them to take a note and process the refund as soon as possible.Desired Settlement: Refund of the fee

Business

Response:

Dear [redacted],

Greetings from MakeMyTrip!

First of all please accept our sincere apologies for all the inconvenience you may have faced related to your account while you were dealing with MakeMyTrip.com.

With reference to your complaint,please note that refund for USD 90.33 was initiated on [redacted] May,2014 through online transfer and should reflect on your account as per the bank processing cycle.

Please find the refund details below:

We request you to kindly confirm the same with your bank.

Appreciate your co-operation.

Yours sincerely,

Team-Customer Delight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have not yet heard from the business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Hi,

I contacted my bank and they confirmed there is no money transferred to my account for the specified amount. The bank rep advised me to contact the business and have them confirm the transaction status with their financial institution and also to verify the bank details where they initiated the transfer.

Thanks

Business

Response:

Dear Customer,

We apologize for any inconvenience. We are getting the details checked and we will share the details at the earliest.

Regards,

Review: Makemytrip.com has charged me $2010 for 2 return tickets of my in laws from India to USA. After the money was paid they failed to provide the services/tickets as described on their website. Makemytrip.com provided tickets from India to USA but return tickets were not provided despite trying to contact them multiple times. Due to this I had to pay additional $1674 to purchase one way return tickets for y In laws to travel back to India before the expiration of their 6 month stay here in USA. I have tried to contact them several times via phone calls and emails but no proper response is received. They defrauded me by providing the false information about the services and charged money. The services were not provided as advertised and promised and I was charged.Desired Settlement: Desired Settlement: Refund

Business

Response:

This has reference to your letter dated [redacted] December, 2013 with regard to the aforesaid complaint received by us on [redacted] December, 2013.

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated [redacted] January, 2013 is enclosed herewith for your ready reference

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Yours sincerely,

Review: This is in regards refund to the booking id [redacted]. booking was done for Passenger [redacted] to travel from Baltimore to Chicago on [redacted] June via [redacted] but to bad weather that flight got cancelled and He opted for refund for that cancellation which airline agreed to pay.

Despite several reminders and follow up from my side, no one from Makemy trip site is taking care of this long pending refund and stating that they are working with their finance dept. / [redacted] to check where the refund is.

Last communication was on 17/**/2015:

-----

We have forwarded the request to our accounts department to check for refund transaction from [redacted] as you have mentioned that the airline has refunded to MakeMyTrip on [redacted] June.

---------------

There are several calls and mails sent to them and many Complaint Registered but Yet not get my refund back.

Reference ID[redacted] , Reference ID[redacted] . Now I am very much frustrated and getting mental setback for not getting proper response of this issue. I may thing to meet some Lawyer to fine a case against them if not resolved quickly.

Can some my resolve this issue and give my refund backDesired Settlement: Need to get the refund against my booking id [redacted] which was cancelled due to bad weather on [redacted] June.

Business

Response:

Dear Sir,This is in regards to the complaint regarding pending refund from Makemytrip via Spirit Airlines. We regret the inconvenience caused to you. A per the e-mail, we understand that Airlines has informed that Makemytrip has received the refund However, we have got the details checked and refund is not yet received by us. We are in touch with the Airlines to get the transaction details and process the refund to you. We will keep you close looped on further proceedings.We appreciate your co-operation and patience. Thank You & Regards,Team-CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I already got a confirmation from airlines that on [redacted] June they transfer the refund of amount $116 to [redacted] card whose number ended with [redacted] and also got a confirmation from Makemytrip that this is their account only. So In my opinion this is very simple case of cheating from MakeMyTrip and they should take the case seriously and resolve my case asap. As a customer I need not to follow up so much and my refund should come to me with in few days only. If they delay the process I may need to seek legal advice on this.

Sincerely,

Business

Response:

Dear Team,Greetings from Makemytrip. At the outset, we regret for the inconvenience caused due to delay. As per the telephonic conversation with [redacted] a refund of USD 116.08 has been initiated for the unused sector as per the details confirmed with the airlines.Refund will be received within 07 working days into the same account through which amount was deducted.Thank You & Regards,Team-CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a ticket for my mother in Nov 2013 . The ticket is for **of May 2014 from Orlando to Ahmadabad,India. booking id # is [redacted]and lufthansa airline PNR is ZL6U57 .Lufthansa made a major schedule change for the connecting flight from Mumbai to Ahmadabad . Originally the flight was suppose to leave at 4.40 AM from Mumbai to Ahmadabad, they have changed the timing from 4.40 am to 2.45 am which is 2 hours early . the flight lands at mumbai airport at 1 am ,which gives her only 1 hr and 45 mins to get out of the plane ( its a 300 passenger plane which would take at least 20 -30 minutes after landing to get out of the plane ), then go through immigration which takes more than an hour and then change the airport from international to domestic which would take an hour or so . so it is impossible for my mom to make it to her next flight. according to airline rules if there is a major schedule change which is 2 hrs or more airlines is obliged to give full refund back . we cancelled our tickets due to this timing change . I called Lufthansa 3 times and they have agreed to give me full refund back but they cannot issue me a refund because I booked this ticket through www. makemytrip.com . Lufthansa said that if make my trip or consolidator contacts Lufthansa help desk they will provide them with waiver code for full refund. we have been contacting makemytrip.com since last 19 days and we have called them more than 20 times to get the refund. make my trips refund ref # is [redacted]. They keep on telling me that they are working on the issue and will contact me in 24 hrs but have not called me even once . As per airlines rules Lufthansa is ready to refund me the money just makemytrip or consolidator needs to call for waiver code for full refund. Anytime I called and asked to speak with a [redacted] , they tell me there is no [redacted] or [redacted]available . they provide poor customer service when you ask for refund ,on the hand if your making a reservation they call you 20 times a day . I am really tired of calling them everyday and hearing the same answer, I gave them 19 days to act on this issue. hope Revdex.com can assist me in resolving this issue and get my full refund back which I am entitled to.

THANK YOUDesired Settlement: full refund as airline has agreed upon.

Business

Response:

[redacted]

Dear Sir,

This has reference to your letter dated [redacted]April,2014 with regard to the aforesaid complaint received by us on [redacted]April,2014

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated **May,2014 is enclosed herewith for your ready reference

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I am emailing you in regards to my Mother [redacted] the passenger. She does not speak english and so I am emailing you on behalf of her. My mother was supposed to fly to New Delhi from Chicago ORD MAY **, 2014. My mother was at terminal UNABLE to get a wheel chair assistance and got to the service desk at 315 pm. She was checked in 24 hours prior to departure and needed her bags checked in. My mother is injured and even had a neckbrace on. She was denied boarding when boarding had not even begun. The Lufthansa staff was very rude at the desk and hardly let me say a word. They lied and said the gate was closed which wasn't the 300 passengers HAD not even boarded yet. Boarding time had not begun and nor was it EARLY. I told them since she is checked in let her ON the flight forget the bags I would manage sending them they denied her. They told me I had to contact my travel agency which I TOOK immediate action. I was told that a [redacted] would call me back([redacted]) as I am crying to a representative regarding this he "PROMISES" me that he will have the [redacted] call me. I waited at the airport for 4 HOURS no call back in the mean time I had another sister call them constantly STILL no help at all. she could have EASILY been put on the 6 pm flight which was leaving that day and since no one called back or helped they technically made her miss another flight. (makemytrip) Now my mother is in Chicago at a hotel which we have to pay for. Makemytrip told us to wait 24 hours I waited FOR 4 DAYS no help. Again my mother is in chicago and now I am in another state. Everyone keeps saying wait and wait and that a [redacted] can do something but at the end of the day the [redacted] themselves can't do anything. I told them I would even pay a FEE and THAT was all. They wouldn't even do that. I am so sick of this company and they are unable to help what so ever. They have left an injured passenger waiting 4 DAYS and have no shame. She is elderly have they no respect no customer service skills. They have done nothing to help us. I WANT my money back or I want my mom on a flight asap.! PLEASE something needs to be done. NOW! I am on the phone with makemytrip as I am typing this letter. I have been doing this all day /night. I NEED ANSWERS!!!!!! I WANT A REFUND OR I WANT MY MOM ON A FLIGHT ASAP. The people I have spoken with are: [redacted], AND MANY MORE.Desired Settlement: I WANT A REFUND NOW OR MY MOM ON A FLIGHT ASAP - ON MAKEMYTRIP I AM NOT PAYING FOR JACK

Business

Response:

[redacted]

Dear Sir,

This has reference to your letter dated [redacted] May,2014 with regard to the aforesaid complaint received by us on [redacted] May,2014.

At the outset we apologize for the inconvenience caused to the complainant. However, we are pleased to inform that being a customer centric company we have taken a policy decision to provide a resolution to the complainant as per his requirements. The email dated [redacted] May,2014 is enclosed herewith for your ready reference

Kindly acknowledge the receipt of the letter and return an acknowledged copy of the same to our office.

Yours sincerely,

Team-MakeMyTrip Care

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT resolved. They have offered nothing in return I had to buy a new ONE way ticket for my mother which should be coming out of makemytrip's pocket. They made my moms life a living hell as she was injured and left stranded in chicago all because they could not return my call as they had "PROMISED" to do so by a [redacted] on May [redacted] 2014. They made my mom miss another flight which they could have put her on that same day. They had done nothing but make us wait and wait unnecessarily. Not only did they waste my time for the next 5 days after that day. They did NOTHING about any of it. I told them I would pay a $350 fee even ... which I shouldnt have even offered. Yet they wanted me to buy a new ticket on top of that fee when they could have just put my mom on the next flight that same day (May *, 2014) I want a refund for my money since they have done nothing but make lies and they also contacted me on may [redacted] 2014 stating they spoke with my brother and I stopped them and said "I do not have a brother I have no clue who you talked to but I am pretty sure I only have 2 sisters one who is currently in India and another in a different state. They failed to even tell me who they spoke with. They are nothing but a fraudulent company. (Makemytrip)

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT resolved. They have offered nothing in return I had to buy a new ONE way ticket for my mother which should be coming out of makemytrip's pocket. They made my moms life a living hell as she was injured and left stranded in chicago all because they could not return my call as they had "PROMISED" to do so by a [redacted] on May [redacted] 2014. They made my mom miss another flight which they could have put her on that same day. They had done nothing but make us wait and wait unnecessarily. Not only did they waste my time for the next 5 days after that day. They did NOTHING about any of it. I told them I would pay a $350 fee even ... which I shouldnt have even offered. Yet they wanted me to buy a new ticket on top of that fee when they could have just put my mom on the next flight that same day (May *, 2014) I want a refund for my money since they have done nothing but make lies and they also contacted me on may [redacted] 2014 stating they spoke with my brother and I stopped them and said "I do not have a brother I have no clue who you talked to but I am pretty sure I only have 2 sisters one who is currently in India and another in a different state. They failed to even tell me who they spoke with. They are nothing but a fraudulent company. (Makemytrip)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted]

Dear

Sir,

This

has reference to your letter dated [redacted] May,2014 with regard to the aforesaid

complaint received by us on [redacted] May,2014.

At

the outset we apologize for the inconvenience caused to the complainant.

However, we are pleased to inform that being a customer centric company we have

taken a policy decision to provide a resolution to the complainant as per his

requirements. The email dated [redacted] May,2014 is enclosed herewith for

your ready reference

Kindly

acknowledge the receipt of the letter and return an acknowledged copy of the

same to our office.

Yours sincerely,