Makemytrip.com, Inc

We hope [redacted] is doing fine now.   This is in reference to your complaint to Revdex.com vide reference number [redacted], we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will take necessary actions to avoid such delays....

Further, we were checking the details of your reservation and we are unable to trace any e-mail on [redacted] Oct from your end with doctor’s certificate. We therefore request you to kindly share that e-mail as an attachment so that we can check possible technical issue at our end.   Further, we also understand that you are looking for a complete refund of your booking basis medical emergency as [redacted] (Co-passenger) was unfit to travel. Kindly be informed that to apply for any waiver to the Airline we need to furnish them with necessary details/documents for a speedy response. We regret the delay in sharing the complete list of documents required. We would also like to inform you that waiver can be only granted if Airline approves us for the refund basis documents shared. MMT will not be responsible if the refund is denied by the Airline. We request you to kindly share the below scan copies so that we can raise a waiver request to the Airline   ü  Doctor’s certificate – received ü  Admission and discharge letter with dates clearly mentioned – awaited ü  Detail of diagnosis given to the customer – awaited ü  Passport scan copies for all the passengers – awaited ü  Relationship proof of the co-passenger with the diseased – awaited ü  Receipt for medicines – awaited (if available)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted],
 
This is in reference to your complaint on Revdex.com, we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.
 
Further, kindly be informed that we...

have initiated a refund of $ 4,417 on [redacted] Oct’14 and same will reflect in your account within 7-10 working days or as per your bank’s billing cycle.
 
Regards,
 
Team – CustomerDelight

Dear [redacted], This is in reference to our telephonic confirmation, we regret the inconvenience caused to while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future. Further, as discussed the ticket status for BRU-CLT is...

marked as exchanged (under Airline’s control) and hence we could not assist you with the changes. We are now getting this validated with the Airline and we will update you at the earliest.  Solicit your co-operation. Regards, Team - CustomerDelight

Dear [redacted],We regret the inconvenience caused. We assure you that this is a rare incident. kindly share your booking id(s) so that we can validate the details once again.Solicit your co-operation.Regards,Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:

As of **-Jul-2015, I have not heard back from MakeMyTrip regarding credit of the pending $1,300 to my credit card.  Waiting for MakeMyTrip's official confirmation to close this complaint.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sir,This is in reference to your complaint, please be informed that we have already processed a refund of USD 1,450 on [redacted] April against booking id [redacted]. Kindly validate the same at your end and do write to us for any clarifications.We look forward for an amicable closure of the matter.Regards,Team - CustomerDelight

Dear Mr. Sharma, This is in reference to your complaint, we regret any inconvenience caused to you while traveling. Kindly be informed that this was an involuntary change done by the Airline and unfortunately we don’t have control over such cases. Since airline is the governing body of your reservation we request you to kindly connect with the Airline to claim any damage incurred at your end. We would not be able to process any refund as your ticket has no value. Please connect with the Airline directly for any further assistance. Regards, Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I didn't receive the credit back as claimed by the company. Regards [redacted]  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],
This is with reference to your complaint, we apologize for any inconvenience caused to you and we regret the delay in resolving your concerns. We are getting the details checked and we will E-mail you directly with the update at the earliest.
Thank you for your patience and...

co-operation.
Regards,
Team - CustomerDelight

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Hi, I've received an email from makemytrip.come asking for details of the problems faced while booking. I've already responded with the screenshots of all the pages.  WI left I understand that the website works on availability and you don't block any fares/seats until the payment is made, I also know that an increase of a small percentage is acceptable. However, on your website the fare jumped up by more than 300% within seconds and I don't think that's acceptable. This seemed like a deliberate attempt of bait and Switch to me. You claim that you are unable to find the history of the complaint with my email which is quite strange. I had also raised a complaint through the contact us page on your site, to which I received a canned response on me email. When I replied to that message, I kept waiting forever but no one bothered to reply to my message. I am sorry but such fare increases and such a customer service is unacceptable.   [redacted]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Response Here]
I have reached the customer service of business again and they have charged me $800 for change of schedule post this complaint (which implies that seats were available) but unfortunately my complaint still remains unresolved because I have not yet received the new ticket per the updated schedule or the invoice for the charges. The payment was made on 12/*/2014 and the screenshot of payment is attached for booking ID [redacted] Also, I would like to understand the breakup of charges because I was initially told over email that there is only a $350 per person charge for schedule change which sums to $700 for two passengers but I have been charged $800. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Sir,This is in reference to your complaint. Kindly note that we have sent you an e-mail and request you to respond so that we can assist you further.Regret the inconvenience.Regards,Team _ CustomerDelight

Dear [redacted], Apologies for the delay in response. We were trying to reach you at ###-###-#### but there was no response. Kindly share an appropriate time so that we can call you on Monday and discuss the matter.Solicit your co-operationRegards,Team - CustomerDelight

Dear [redacted],This is in reference to your complaint, we apologize for any inconvenience caused while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.Further, we are getting the details checked and shall get back to you...

at the earliest.Solicit your co-operationRegards,Team - CustomerDelight

Dear Sir,First and foremost we request you to kindly co-ordinate with us for the desired changes to avoid fare hike. Kindly be informed that while charging you date change penalties we have clearly informed you that MMT service fee of $ 50 will be applicable per passenger and post your consent...

only amount was charged.We are validating your concerns again and we will update you at the earliest. Look forward for an amicable closure of the matter. We would also like to inform you that the date change on your ticket is not applicable as your tickets are expired however considering manual error (rescheduling committed) at our end we are honoring your date change request and we will appreciate your kind co-operation so that we can drive this to closure.Any applicable fare change and MMT service fee will be applicable subject to availability.Kindly co-operate in the matter.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not travel on Sep. [redacted] as alleged that the ticket was exchanged. My passport proves the same and the email sent by Make my trip that the staus was changed to "Open". Despite several calls made to the business, no response and help in reissuing the ticket was received. When the ticket status was changed to " Open" thru Make my trip, how did it change to "exchange", when no such request was made from my end. Since, no help was rendered by business in reissuing the ticket, despite several calls, the fare for return segment should be refunded. business should be held responsible in lapse /omission of rendering services though fare was paid to them.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],As per our earlier e-mail refund of USD 395 was processed on [redacted] Jul from our end with reference number [redacted]. Kindly get this validated with your bank.regards,Team- CustomerDelight

Dear Sir,Please accept our sincere apologies for the inconvenience you may have experienced in respect to the refund of USD 632. We are validating the concerns and we will update you at the earliest with an update.Solicit your co-operation.Regards,Team - CustomerDelight