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Makemytrip.com, Inc

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Reviews Makemytrip.com, Inc

Makemytrip.com, Inc Reviews (155)

Review: I was awarded full refund on 11/**/2015 for an air ticket that I had bought for my parents .The company sent me an email confirmation that the money will be refunded in 10 business days.I have not received any money yet.The total amount due to me is US $2727.

I have made repeated calls to the company with no avail.

This is a huge amount of my money that the company is denying me, which I need badly for my expensesDesired Settlement: Full refund plus penalty for holding back my money

Business

Response:

Dear [redacted]

Greetings from Makemytrip.

At the outset, we regret the inconvenience caused to you. We understand that there was a schedule change which was not accepted and hence, cancellation was updated with full refund on [redacted] Nov'15.

Our team is in touch with the Airlines for the approval of Full refund which is yet pending. Please allow us some time. We will expedit the matter and refund the amount.

Appreciate your patience.

Thank You & Regards,

Team-CustomerDelight

Makemytrip

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not have the refund yet.I have been getting the same response for past 20 days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted]

Greetings from Makemytrip.

We regret the delay in refund. Approval for the refund had been received hence, refund of USD 2727 was done from our end on [redacted] Jan'16. Hope the same has been received by you.

Please confirm the receipt of refund.

Thank You & Regards,

Team-CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have purchased air ticket through the company to travel to India on [redacted] October and come back on [redacted] December for sudden family emergency.

Due to expiration of visa, I have to leave the country by the end of December. So I decided to change the dates. I had to contact the company, open the existing booking to travel in December. So I have contacted them. After contacting the company several times, being on hold for long, with unwillingness to help, forwarding me back and forth to talk to the airline (United) itself, finally agent [redacted] suggested me to release the ticket (10.**.2014) and rebook it later. In that way, I can use the money spent on the ticket. I have agreed to release/open the ticket on the day without knowing the consequence of releasing the this non-refundable ticket.

From the same very day, I kept calling them to rebook my ticket in December. Every time, either they tell me their system is down, or they disconnect while talking and never call back, or say, ticket is not priced. I was calling every day from [redacted] just to hear these words and being on hold. Today on 10.**.2014, one agent hung up on me after keeping me on hold for 10 mins. Another agent [redacted] finally decided to tell me that I need to have a fresh booking, a new purchase. I wont get any money back (953$) from the previous non refundable tickets as they cant find any ticket for me in December. As they cant find the ticket, the ticket is gone. I will have to pay for new reservation as well. When I ask for superior, he told me they`ll say the same. He also told me that I can complain anywhere. But still they cant help me.

I have begged for help. They are not willing to help me from the beginning. Agents were only interested to get the money from me without providing any service.Desired Settlement: I cant pay for two tickets. Either they find me a ticket to go to india in December as suggested by their agents or pay the money back. Don't treat customer like this.

Business

Response:

Dear [redacted],

This is in reference to your compliant on Revdex.com vide reference number [redacted], we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.

Further, we are getting the details checked and we will update you at the earliest.

Solicit your co-operation.

Regards,

Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. But there is no resolution on their part yet. They are taking way too much time to resolve it. It is their agents whose suggestion made me in this situation. I have to leave the country in December and I still don't have any ticket to go to india. Also I cant buy two tickets to go to india. It is makemytrip who is still taking time to reply to me and I am getting into more trouble. Their agent told me that I can complain to anybody but they wont be able to help. What kind of business is that ? This extremely pathetic action from their part.

I am not happy with the situation at all and fraudulent attitude of the company. I hope you understand that I cant buy two tickets to go to India. They already got one ticket price which I have paid and not traveling. Now I have to pay for another one ?

I hope you understand that situation. Your early action will be helpful.

Sincerely,

Review: I booked two airline tickets , one for myself and for my wife departing on [redacted] November 2014 from JFK airport NY to Mumbai, India.

I was hospitalized on [redacted] November 2014 and was admitted to [redacted] in [redacted]. I called up makemytrip.com on [redacted] November after being discharged from hospital and immediately got my tickets cancelled for the airline [redacted] through makemytrip.com who were the travel agents by providing all medical and hospital papers including discharge papers.

The ticket was immediately cancelled next day as I checked with emirates website and the flight confirmation showed invalid. Makemytrip.com did not refund the ticket but gave me a booking reference ID in email saying , we can travel within one year of validity date which is by [redacted] November 2015. The company is now denying me that I m not eligible to book the tickets again as the deadline was Oct [redacted] 2015 a year from ticket booking. But I ve mentioned them their email reference that clearly states traveling needs to be completed by the validity date or Oct [redacted] 2015. Validity date is [redacted] November 2015.Desired Settlement: I would like to book my two tickets this year as it's still valid and within the validity date of [redacted] November 2015.

Business

Response:

Dear [redacted],

This is in reference to our telephonic conversation, I have sent an e-mail to you. Request you to please share the details so that we can check.

Regards,

Team - CustomerDelight

Review: On three different occasions, I had experienced the company not honor it's contract for refunds. They have a deceiving practice of making the customer wait for 7 business business days and then hope for them to forget about the transaction or lose interest.

In one instance, I had asked for a refund (which was approved to be refunded) because the price of a ticket I had purchased was mis-advertised and I paid more than necessary. They apologized and said that the refund is on its way. But it never came through and they made me wait for 7 business since that's the protocol. That has passed and nothing has come through.

In another instance, the "e-Wallet" feature their website has is a complete mis-advertisement. When I cancelled a flight and instead of processing refund back to my account, I chose the "e-wallet" where the website claimed to have the funds immediately for use as opposed to if I were to do a regular bank-refund. I opted that went forward with it thinking I'd use the credit immediately for my next ticket purchase but it didn't go through. I called the customer service agents and they said I had to wait for 2-3 business days for the credit to show on my "eWallet". False advertisement. Even after I tried using those funds at a later date, it never came through. Having already experienced their customer support, I decided not to contact them again and now taking up this issue with Revdex.com.

I'm tired of these unethical practices and want the business to be held accountable for its actions. Please let me know if you need any further information.Desired Settlement: Ideally, I'd just like my deserving refund. And I'd like the business to be legally reprimanded for these practices, because it seems like I'm not the only person they do this to.

Business

Response:

Dear [redacted],We regret the inconvenience caused. We assure you that this is a rare incident. kindly share your booking id(s) so that we can validate the details once again.Solicit your co-operation.Regards,Team - CustomerDelight

Consumer

Response:

Their "MyWallet" doesn't represent the transactions, how convenient. Good thing I was able to archive the transaction IDs from their [redacted] page which happens to be the best grounds for customers to make their grievances. Here's the ID of the transaction; [redacted]. It was for an amount of ~Rs. 1436. And then another Rs. 700 was reportedly added to my "MyWallet" but it says my balance is Rs. 0. Another case I'd like your attention is about a bus ticket whose price fluctuated (went down) by huge value. Its transaction ID is [redacted]. I was told that a refund of the difference amount was on its way but it never happened.

Sincerely,

I don't think they deserve this rating.
I bought a ticket for my mom and Makemytrip changed her schedule after travelling oneway. The only communication I had from them was email which went into my junk folder. I learned about change when I reached airport and asked them to cancel and refund my ticket.
They informed me that it is there policy and they communicated about the change. No refund happened, customer service doesn't want to do anything. Worst service ever.. Never buy tickets from them..

Review: With MakeMyTrip mismanagement, I was unable to board flight from Airline

(AIR CANADA) DEL to TORONOTO & Going forward missed Air Canada to Austin

While asking for tickets at an AIR Canada counter they were not allowing me to fly to Canada. As they can't issue my tickets on my sticker US visa (H1-B) as told due to lack of transit visa, which I was not educated by make my trip on that, even when they have taken details about my USA passport and visa details.

I was completely shocked at that point where my commitment & future schedule was in jeopardy.

Originally, I came from Airline & its operated on the rules of LUFTHANSA.I was helpless & not able to seek any kind of help from them also as their flights & staff was off on the eve of Christmas. I was having US number with me, but somehow it's not working on roaming. I rushed to local Airtel booths for calling & follow ups .Due to paucity of time , I had taken help of my wife to help me change the ticket date for a hassle free travel, therefore with lots of hope she approached MakeMyTrip US -International Customer Care Dept. for help to shuffle the travel date / arrange next immediate flight with different airline. We had high hopes as with the changing trend organizations like MakeMyTrip has reinforced Agent Culture and trust ,therefore I have been a repetitive customer , but this notion of mine has been broken to a level that ,I would urge to retain it back for me or I might never opt for an agent ever and would prefer the conventional booking style.

On first call to customer care , my wife on my behalf , explained them the urgency and briefed them ,how due to lack information miss from make my trip has plunged me into the trouble , she requested them to change the ticket , but they simply harshly refused, to give us any sought of help .

On Second call , after again repeating the history / urgency , and with all conversation we were given a piece of advice to get in touch with Lufthansa , which was not even an operating airline rather just partner airline , and MakeMyTrip representative made us believe that they are the only ones which who can help us at this point of time , challenging the last hope ,and feeling empathic for the situation my wife approached Lufthansa Customer Care , I must say they proved they are professionals , understanding and supportive after all they are foreign company and customer matters to them, therefore on one go they agreed for an alternate ticket and started suggesting the dates as well on my present scenario , but the moment they went deeper they realized an agent in between MakeMyTrip and then what they said was "we are sorry as the agent is in between then only he can do it we are helpless "

Even I approached information staff / counter Airline staff , all were saying it’s because of MakeMyTrip you are in such trouble position.

I was left alone in a mess. I was running pillar to pillar to timely arrange an alternate ticket as I had legal commitments, during that time both me and wife were busy struggling for alternate options on individual level and off late I booked one directly and updated my wife to request a refund so as to ease the loss.

Third call my wife , requested them that I am not in touch due to lack of local number, despite repetitive statements by my wife that I lack a local number and even she did not knew what was I upto. Hence a long approx. one hour discussion lead to nothing but a policy repetition, case mug ups and on ""40th minute the representative lightly said he will give an alternate ticket "" now how should I take this on a refund call ????

When I already booked alternate ticket after getting NO Response from anyone in due course of time.

Why this was not offered on first call???? When I was in pain and felt harassed and denied entry in the plane in front of a big queue, as if I am a terrorist????? No body extended their phones to me when I pleaded ?????? a customer friendly agent would have played a dynamic and everlasting role by pulling me put of this situation , MakeMyTrip failed tremendously , because they proved Indian companies are money minded and after their success they forget their customers who actually made them something they are today proud of, my family is your customer since you came into existence and we have always recommended you over other agents look this is what you have gifted us for our years of loyalty , today I wish I would have opted Expedia / Priceline or a direct airline ,at least foreign companies respect their customer and its a globally famous how important the customer is in USA , just opening the office on foreign land or a .com version does not take you to their level.By this approach practice of asking a travel agent to book an airline ticket is flying out of the Indian window.

When I was asked about my passport information by MakeMyTrip before generating confirmed tickets as my Journey involved US travel than why they haven’t told me about Canada journey definitely required transit visa.Desired Settlement: Refund my ticket expense, I am genuine therefore not requesting you to pay me double or for the additional Unplanned Cab taxi fares to reach destination. What I am requesting is to refund the route I purchased.

New Delhi to JFK

DEC ** AIR INDIA LTD NEW DELHI DE $557.90

DEC ** FOREIGN TRANSACTION FEE $15.06

JFK to Austin

DEC ** AMERICAN AIRLINES $158.65

Baggage charge $25.00

+++++++++++++++++++++++++++++++++++++++++++++

Total expense $756.61 USD

Business

Response:

Dear [redacted],This is in reference to your complaint, we regret any inconvenience caused to you while dealing with us. We also apologize for the delay in replying. Kindly note that we have shared our detailed explanation on this matter via e-mail.Kindly review the same.Thank you for your cooperation and support.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We can close this case ,Once i'm satisfied with the resolution .Request you to answer below mentioned question before we agree upon any mutually satisfying solution. "Why was I not offered an alternate ticket for an alternate day for my repeated request since the beginning of my interaction with MakeMyTrip Executive." When parallely operating airline was ready to offer me an alternate ticket for an alternate date.Why was MakeMyTrip not able to do it." Thanks,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], As communicated earlier, kindly be informed that we did request you to connect with the Airline as this was the last minute change request. In such scenarios we request customers to make the changes directly with the Airline (the governing body). Rest assured that we have validated the facts in depth and unfortunately would not be able to modify our stand on this matter. Looking forward for a positive response. Regards, Amit

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Revdex.com, I would request you to interfare now as they are making fool from past one month.Replying in circles ,I would request you to penalize this company on mental harassment & rate them a highly unprofessional company.Please let me know , what evidence you need to blacklist this company. Thanks, [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had made a flight ticket booking for myself and my wife through the travel agent Makemytrip.com. In May 2014, I requested a date change with merchant makemytrip.com for a ticket booked under merchant's booking ID: [redacted].

The customer service agent M[redacted] communicated to us via e-mail on May *, 2014 that for changing the date a penalty of $350 per passenger will be charged and any applicable fare difference.

The issue is that the merchant unfairly charged us $400 per passenger on **-Dec-2014 stating that an additional service fee of $50 per passenger will be charged. I would like to get refund of these charges since these were not disclosed at the time of placing the rescheduling request or at the time of making the original booking. I can forward the official e-mail from company's representative clearly stating that only charges for rescheduling are $350 + fare difference and no other service fees apply. I need the refund of $100 unfairly charged to me. If this is not refunded, I will file a lawsuit against business for using unfair and deceptive practices.Desired Settlement: I need the refund of $100 unfairly charged to me. If this is not refunded, I will file a lawsuit against business for using unfair and deceptive practices.

Business

Response:

Dear Sir,First and foremost we request you to kindly co-ordinate with us for the desired changes to avoid fare hike. Kindly be informed that while charging you date change penalties we have clearly informed you that MMT service fee of $ 50 will be applicable per passenger and post your consent only amount was charged.We are validating your concerns again and we will update you at the earliest. Look forward for an amicable closure of the matter. We would also like to inform you that the date change on your ticket is not applicable as your tickets are expired however considering manual error (rescheduling committed) at our end we are honoring your date change request and we will appreciate your kind co-operation so that we can drive this to closure.Any applicable fare change and MMT service fee will be applicable subject to availability.Kindly co-operate in the matter.Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am unsure that why the fee is being charged if it was not disclosed at the time of placing rescheduling request. As stated earlier I have attached an email from MakeMyTrip which clearly lays out the charges for rescheduling and there is no mention of a fee. There cannot be arbitrary changes in fees applied at any time.Also, why am I being charged any fee by your agency if you are unable to reschedule our tickets with the original carrier? Please explain. As per terms of carriage, the rescheduling fee was being charged by KLM (the original carrier) who issued the ticket and not by MakeMyTrip (3rd part travel agent in this case). Need your response to better understand legal implications here on the contract from carrier.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Dear [redacted],USD 100 was accepted from our end since you have raised a chargeback. Kindly check this at your end.regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: I purchased the tickets with them for $3302 and I have an option to cancel the tickets with in 24hrs and they did not cancel the tickets .They said I have to pay $400 for cancelling the tickets I showed them the terms and conditions but still he did not accept and Finally I told them that I will call my bank and ask them to cancel the transaction. Until then they argued saying that I have to pay cancellation fee Once I said I will call the bank they gave me the option of the lowest fair guarantee. I sent all the required documents as per there request but they did not refund the amount back. I spoke with the customer care every day for 4 hrs and wasted lot my time .Every time I call them they said some reason and said they cannot refund the amount back. I spoke with [redacted] and she said they cannot refund the amount back. I asked them to connect to the [redacted] but she connected to the colleague not to the [redacted] and she tried to pretend as a [redacted] but I recognized her voice and asked if she is really [redacted] and then she said it might connected wrongly to her then I called several time and I got fedup with them and I asked them to connect to the [redacted] and she said the [redacted] is not available at that moment and she said his [redacted] will be calling me I asked her the time when he will be contacting me she did not provide any information and I told he if I did not receive any call by 11 PM .I will not contact them and will report to the bank and Revdex.com.I filed a Revdex.com complaint and then they refunded the money back. But I am totally frustrated with the way they behaved and also they sent a email back to me when the bank contacted them. I explained them through an email and after that I haven't received any replyDesired Settlement: provide proper response for the customer satisfaction with out wasting the valuable time

Business

Response:

Dear Sir/Madam,

This is in reference to our earlier E-mail interaction. We once again apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.

Further, kindly be informed that we have already processed a differential amount of USD 521 as a refund and there is no further refund due.

We look forward for an amicable closure of the matter. Do write to us for any further clarifications.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Apology does not bring back my valuable time they have wasted and the stress. I understand they did that intentionally to pass the time and make the customer feed up things and so they can profit by making the customer think they will not refund the money. The $527 refund is for the amount they over charged me than the actual price.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir,

We would like to reiterate the fact that the LFG claim has been processed and there is no refund due. We once again regret the inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.

Kindly share the phone number from which you have called our call center so that we can check the call records for our reference.

Thank you for your co-operation and patience.

Regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The number I have called from is [redacted].

This is not rare incident .Rare incident may happen for a day not continuously for four days . I understand the representative has done it intentionally to make me think that they will not refund the amount back by giving the false statements.

The LFG refund was processed only after the complaint has been filed not before that .If it is not done intentionally why can't the [redacted] call to say sorry for what has happened. This shows how much you are caring for the customer.

I have waste almost 16 hrs of time with the your representative don't you think it a lot of my time during the day time when we are at work.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had purchased a ticket for certain price and the agent confirmed that the ticket has been booked and I had paid the money. but after 3-4 hrs they called me to inform that the ticket is not confirmed since there was some problem. I had booked the ticket only because of the price quoted. if not for that, I would have booked it through another website which would have been cheaper. I had sent an email to their customer service and though they acknowledged that they have received my complaint, they never responded with their explanation. inspite of follow ups, they have not cared to even respond. I had to pay $45 more than otherwise I would have paid.Desired Settlement: I would like the company to refund $45 that I had to pay more.

Business

Response:

Dear Customer,Apologies for the inconvenience. Kindly share your booking id so that we can assist you accordingly.Solicit your co-operation.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It appears that I have not received your email dated April [redacted] wherein you have sent the company's response. they have asked me to send the booking id so they could address the issue. Could you let me know if I need to send it to a specific email ID? I have given all the details in the original complaint so they should be able to find it but somehow they seeem to be asking for the booking details again

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello thanks very much. I had earlier sent an email to make my trip at the email id that you provided stating the trip id etc but I have not received any response from them so far. Below is the content of my email to make my trip. Pls let me know how to proceed further, thanks Guru Email msg sent to Make my trip: Hello I received the attached message from BB asking me to let you know the trip details so you could reslove the pricing issue that I reported. Make my trip booking id : [redacted] I would like to get $45 reimbursed since the intial price gaurantee was not honored. I had sent an email to make my trip before with the request but there was no response from them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Regret the delay in resolving your concerns. Kindly be informed that we have now initiated a refund of $ 45 and same will reflect in your account within 7 working days or as per your bank’s billing cycle. Thank you for your patience and co-operation.

Review: We purchased airfare tickets for over $8200 to travel from NYC to New Delhi India, but prior to travel, my wife was advised by the doctors she should not travel, and was even in the emergency room with medical issues.

We spoke on 10/*/2014 with MakeMyTrip, and they escalated the issue to a [redacted] named [redacted] who told us to send him the medical letter and an email request for a refund and that it would be processed within 24-48 hours. We sent that email on October *, 2014, and the MakeMyTrip acknowledged by email they had received it and to expect them to process it in 48 hours. Nothing was done.

I even had to quit my job to be able to take care of her. Once my wife's medical issues were a bit better and we could focus on the refund again, we contacted MakeMyTrip as more that 1.5 months had passed and they had done nothing. Their customer service agent named [redacted] and also an agent named [redacted] both then claimed they had not received it, and that we should resend everything which we again did on Nov **, 2014. Once again, we got an email saying to expect a response within 24-48 hours. This time, we did get an email saying they had everything and to expect our refund request to be processed in 24-48 hours. The next day we got an email from a [redacted] who apologized for MakeMyTrip taking so long to process and to await an answer in 48 hours.......so many promises, but no action.

Then on Dec [redacted], 2014, we called them again and spoke with another customer service agent who said sorry and to expect a call within 4 hours as their [redacted] was not in at the time.

We then got an email later that day from a [redacted] in customer service saying we had to submit everything over again and asking for p[roof we were married. Shocking ...... how can they use such tactics to delay a legitimate claim for a refund, taking more than two months and then saying to start all over again.

MakeMyTrip is a publicly traded company in NY, and we wonder whether this atrocious customer service behavior which is obviously sanctioned by senior management also helps lift their reported financial results by boosting reported net sales for longer periods. We have have seen many complaints of this kind of foot-dragging from others who have complained online, and seems like it is a pattern. Funny, when we were making the reservation originally we got at least a dozen calls plus emails from their sales people, and also their accounting people encouraging us to make the reservation. We have copies of all of these.....Curious.

Regardless, we are very disappointed and at our wit's end at this time and just want our money back, and no more runaround.Desired Settlement: Please contact them and please help us get our money back. Please.

Business

Response:

We hope [redacted] is doing fine now. This is in reference to your complaint to Revdex.com vide reference number [redacted], we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will take necessary actions to avoid such delays. Further, we were checking the details of your reservation and we are unable to trace any e-mail on [redacted] Oct from your end with doctor’s certificate. We therefore request you to kindly share that e-mail as an attachment so that we can check possible technical issue at our end. Further, we also understand that you are looking for a complete refund of your booking basis medical emergency as [redacted] (Co-passenger) was unfit to travel. Kindly be informed that to apply for any waiver to the Airline we need to furnish them with necessary details/documents for a speedy response. We regret the delay in sharing the complete list of documents required. We would also like to inform you that waiver can be only granted if Airline approves us for the refund basis documents shared. MMT will not be responsible if the refund is denied by the Airline. We request you to kindly share the below scan copies so that we can raise a waiver request to the Airline ü Doctor’s certificate – received ü Admission and discharge letter with dates clearly mentioned – awaited ü Detail of diagnosis given to the customer – awaited ü Passport scan copies for all the passengers – awaited ü Relationship proof of the co-passenger with the diseased – awaited ü Receipt for medicines – awaited (if available)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

MakeMyTrip (referred to as MMT below) continues to make this process more impossible with every passing day:October *, 2014 -- [redacted] of MMT said send us the medical letter and we will process your refund within 48 hours and a refund will come in a few weeksNovember **, 2014 -- We called them again, and first they now denied every receiving the med cert. Then, they admitted they had the original Oct * email, but I resubmitted it anyway. Again, I got an email confirming MMT received it.December *, 2014, MMY responds by email and apologies for the delay. Await processing within 48 hours.December *, 2014 we now get an email asking for THREE THINGS vs the original one.December **, 2014, and new EMAIL from MMT asking for SIX THINGS, vs the original one. Many of the things they now require are in violation of the US HIPPAA laws - specifics of medication, copies of diagnoses, medical reports etc. It seems they are playing hardball now that Revdex.com is involved, but asking for copies of medical records, medicine details, etc seems outrageous on almost every level. And all this just to make it harder to give a refund. Really? Just for an airfare refund? These are unheard of practices for any legitimate travel business.

We have all of the emails, but are not including them here to protect MMT employees who sent them, but copies are available to Revdex.com under separate cover.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted] And [redacted]

Business

Response:

Dear [redacted], Apologies for the delay in response. We were trying to reach you at ###-###-#### but there was no response. Kindly share an appropriate time so that we can call you on Monday and discuss the matter.Solicit your co-operationRegards,Team - CustomerDelight

Review: I purchased two tickets through MakeMyTrip website. Due to medical reason, I cancelled this ticket (and purchased two new tickets with different dates from the same vendor). MakeMyTrip promised me that they'll process the refund request since the travel was cancelled due to medical reasons. I provided all the paperwork and got a response from MakeMyTripe that the airline rejected the request.

When I called the airline (Lufthansa) they told me that the ticket was cancelled but they didn't receive a refund request. Additionally they told me that the ticket was purchased through a consolidator (TAT) and the consolidator didn't submit a refund request with a medical waiver either.

MakeMyTrip continues to keep asking me for one document or another and didn't seem to be pursuing my refund request with the airline.

I send an e-mail to MakeMyTrip requesting them to provide me the issue #, if they have submitted a refund request with Lufthansa. So far they haven't disclosed that information.Desired Settlement: I would get a refund for my ticket (Lufthansa is willing to consider my request favorably) at the earliest possible as the refund amount is $3573.

Business

Response:

Dear [redacted],

this is in reference to your mail, we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future. Kindly be informed that waiver is not guaranteed and the final authority is the Airline for approval.

We appreciate your time for the feedback and we are once again reviewing the details and we will inform you if any further documents are required for a waiver purposes.

thank you for your patience and co-operation.

Regards,

Review: My Makemytrip reservation number is [redacted]. I applied for change of date for my return trip on April [redacted] 2015 and paid the required fee instantly. The eTicket is still not issued and I need this ASAP since this is one of the required document which I need to submit to the USCIS (US Immigration) for extension of stay. I ve been trying to get this for the past 1 week and still no response. I dont understand what is happening with my request. This is a simple date change request and it is really traumatic experience to followup with Makemytrip team . It takes minimum 30 mins to 45 mins to reach the correct representative and they dont give an answer.

I Checked with the [redacted] with whom I would be travelling, they said that Makemytrip dint pay the fee for change of date .Desired Settlement: I need the eTicket to be issued right now as I need to submit the same to USCIS failing which my stay would be illegal and I would face deportation else I want Makemytrip to take care of all the procedures involved with [redacted] extension process

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My husband and I had booked our trips from Makemytrip.com in October 2014 for our flights in India and had paid using US dollars. The flight was through [redacted] and the tickets were fully refundable . [redacted] made several changes to the flight time and therefore we had to cancel which we called to do in January 2015. As per the [redacted] and Makemytrip policIES, we were eligible to get the entire purchase refunded.

We tried to cancel the ticket in Jan (1/**/15). The person we talked to was [redacted] and explained that [redacted] gave us a clearance to cancel and receive full refund since the flight was advanced by more than 1hr. Since [redacted] told us it would take 48hrs to cancel, I called MakeMyTrip (MMT) on 1/**/15 morning. This time I spoke to [redacted] and asked for the status. He told us that the refund was not initiated since we did not ask for it. I told him the whole story and he prioritized the cancellation process and told me he would get it done in 24hrs.

Come 2/*/15 (almost 1 week after the 1st call) and I tried to call MMT again since I did not see any refund from MMT. This time I did not even get to talk to a customer representative after 30 mins of waiting on call!!!!

We then spoke to several other representatives from MMT (namely [redacted] again and their [redacted]). No one has ever returned our calls or responded to our emails.

Also, they lied to us by connecting to one of their own office people and calling them a representative of [redacted] (since when we called Jet Airways, they denied ever talking to MMT about our ticket).

We eventually connected [redacted] to MMT ourselves and [redacted] asked MMT to initiate our refund. It has been over 3 months and we haven;t heard about our refund.

This is frustrating and time consuming and we do not appreciate being lied to.

DO NOT USE MAKE MY TRIP, THEY CHEAT YOU.Desired Settlement: We would like a complete refund of our ticket. I will be relieved to provide Make my Trip with more information if contacted.

I would also like Make my Trip to show some respect to their customers and avoid lying to them.

Consumer

Response:

In reference to complaint ID [redacted], I contacted th le business throught another networking site and they issued me a full refund. I find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I had made a booking on a flight to India from Cleveland, OH via United Airlines through makemytrip.com.

The flight was cancelled by United Airlines, and they provided a full refund of my flight due to their cancellation for "maintenance purposes". United Airlines confirmed they have refunded the cost of the flight back to the 3rd party through whom I purchases my tickets through.

The refund has been sent to MakeMyTrip via 2 checks as follows:

1. United Refund # 18003169

Amount of check: $344.99

Check Number (sent to Makemytrip by United Airlines): [redacted]

2. United Refund # [redacted]

Amount of check: $395.83

Check Number (sent to Makemytrip by United Airlines): [redacted]

Now, makemytrip.com has stopped answering my emails and it appears they are conducting fraudulence to not provide my refund, even though United Airlines refunded the ticket cost back to the 3rd party I purchases my ticket through. It has been 11 days since I officially emailed them in this regards.Desired Settlement: I would like a full refund of the entire cost of my roundtrip Cleveland to India flight that I was unable to take, in the amount of $796.

Business

Response:

Dear [redacted], This is in reference to you complaint on Revdex.com, we apologize for any inconvenience caused to while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future. Further, kindly be informed that we are checking with the Airline and we will update you at the earliest with an update. Solicit your co-operation. Regards, Team – Customer Delight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have still not received my refund checks. Makemytrip keeps saying "they are checking with United Airlines". However, United Airlines has ALREADY sent 2 separate checks to Makemytrip over 1 month ago, in the amounts of $395 & $344. I have already provided the United Airlines Refund Number and Check number, and have emailed the Makemytrip.com Customer Care department the official PDF documents in regards to all these proofs. However, Makemytrip.com keeps on avoiding the topic by saying "We are checking with United; please wait 24 hours" and then they do not respond for up to 1 week. This matter is not going on for close to 2 months. It has been a very disappointing experience and very fraudulent on the part of Makemytrip.com.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted], We thank you for your patience and co-operation. We regret the delay in resolving your concerns. Further, we are glad to inform you that we have received an approval for a refund of $ 740 and same has been initiated from our end. Refund will reflect in your account in 10 working days or as per your bank’s billing cycle. Do write to us for any clarifications. Regards, Team – CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Hello,

I have to log a complaint against Makemytrip.com for giving me the wrong information and I need a refund for the same. When I bought the ticket in May Confirmation number [redacted] I paid $2781. I had asked the agent about visa needs in Europe three-four times. He said I do not need as I have a green card and also asked me to call the Airlines. I did call the airlines to confirm four times to confirm the same.

Now when I was boarding the flight in India to come back to USA in June the airport airline agent told me that I need the visa. So this is really upsetting and annoying. I had a 1 year old really sick due to the water in India and we had to get back. I had no option to by another ticket as per the gate agent so I got [redacted] and paid $6850

I am really aggravated and annoyed because I got the wrong information from makemytrip and why should I pay for it. I need a full refund and I am going to log a complaint at Revdex.com if the refund is not credited to my account. I am also never going to buy a ticket using your website in the future unless I see the refund in my account.

[redacted]Desired Settlement: refund entire amount that I had to pay extra

Business

Response:

Dear [redacted],

This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that this should not be repeated in future.

Further, kindly be informed that we are getting the details checked and we will update you at the earliest.

Thank you for your patience and co-operation.

Regards,

Team - CustomerDelight

Review: I am traveling to my native country from [redacted] Jan 15. I want to pre-pond my upcoming travel departure date from [redacted] january ** to ** Dec 14. My booking ID is [redacted]. I have placed multiple queries to resolve my issues within last four weeks. Every single time I am getting different responses from the customer representatives and they did not help me to resolve my situation at all. These responses include but not limited to following.

- Multiple times I have been told that seats are available but fares are not available. Sometimes they also asked me to call my airline (lufthansa) in order to check the fair but all the time Lufthansa responded me, they can not change anything for the dates but there are seats and fares available for your requested date and your agency (Make my trip) can definitely help you to pre-pond the dates.

- Multiple times, I have been told to wait for 24 to 48 hours but every single time when I called back they gave me same answered to wait another 24 to 48 hours.

- Many times, I have asked representative to transfer the call to [redacted] but either they schedule future call from the [redacted] or they hanged up a call. Not a single time I received a call back from the [redacted].

- Three to four times, I have asked them to escalate the issue to consolidation department based on the guidance from the Lufthansa airline, but representatives always lied to me that issue has been escalate to department and for sure you will get call from the department and they will resolve my issue this time. I never received a call from the such departments.

Since my dates are coming closer, I am more worrying about my travel plan. Please help me to pre-pond my travel date.

For references following are the my complaints reference ID. There are many other complaints I have made but I missed place the ID. Online under my account, some of the status of these complaints they have changed to "Resolve" without solving my problem.

1) [redacted]

2) [redacted]

3) [redacted]

4) [redacted]

5) [redacted]

6) [redacted]

7) [redacted]

8) [redacted]

9) [redacted]

10) [redacted]

11) [redacted]

12) [redacted]

13) [redacted]

14) [redacted]

15) [redacted]

16) [redacted]

17) [redacted]

I hope you can help me to resolve this problem.Desired Settlement: I need to pre-pond my travel departure date from ** January ** to ** Dec 14. They are not giving me any guidance at all.

Business

Response:

Dear [redacted], At the outset, we apologize for any inconvenience caused to you while dealing with us. Further, we are getting the details checked and we will update you at the earliest with the details. Solicit your co-operation. Regards, Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

My complaint has not been resolved yet. After a month talking to makemytrip, they gave us a rediculuis option which is ticket with early date and 24 hours halt during the journey. When we asked why it is 24 hours halt, they responded that your requested date is just one week far, we do not have seats availability in another flight. We told them that if you could resolved this issue a first time when we approach to you, then you could give me a better option. One of the [redacted] is also agrred on this too but he said our representative should help you the first time when you contacted us but I do not know why they did not help you. But at this point we can't give you another option.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Dear [redacted], This is in reference to your complaint, we apologize for any inconvenience caused to you while dealing with us. we have checked the details and found that you have interacted with us several times for a date change. We would like to inform that since the fares which was offered to you was a discounted one and hence we were not able to get the same fare basis for the requested dates. We regret the delay in resolving your concerns and we assure you that the only reason we could not make changes is because same fare basis was not available. We appreciate the candid feedback and we will certainly use it to enhance our service levels. As per the recent communication, you have decided to go with the same dates and no changes has been done. Also as per the recent interaction we found that you had concerns with the layover time. We will not be able to make any changes since these flights were selected by you online and now we don’t have any option available. For any further assistance kindly call us. Thank you for your patience and co-operation. Regards, Team - CustomerDelight

Review: I had book a airlines ticket Unser fare guarantee, I contacted them via phone and I was told that I do qualify for under fare guarantee & I also did receive a conformation that they are processing my request & with in 48hr they will return me the difference. Nothing happened, call them few more time & every time they give you some excuse. They also charge me more money but issued me the eticket with lower amount not only with one ticket but two ticket & when I called there excuse by mistake. I also want people to be aware of this company.

Business

Response:

Dear [redacted],This is in reference to our telephonic conversation, I have sent you an e-mail separately. Kindly share the details so that I can work on it accordingly.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did receive a call from a gentleman & same response, the person wanted me to send more emails which I did, did not hear anything from Makemytrip. I am not happy at all with the response, please remember I sent them more than 15 emails called them 12-15 times & every time they give a different answer never a straight answer. I will keep this complaint open. I Donot want other people to fall for there false guarnetee/promise.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Sir,

As discussed. We are checking the refund details and will share the same with you at the earliest.

Thank you for your co-operation and patience.

regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Thank you so much for your assistance, without your help it was not possible to resolve my issue. I Donot to make other aware that be watchful when dealing with MakeMyTrip. When you call them it's like they deliberately wait your time so at the end you give up. It's my lesson learned. Once again thank you so much.

Review: On May **, 2015, [redacted] issued a full refund of $382.20 for ticket #[redacted], which I purchased from MakeMyTrip.com. [redacted] issued this refund to a [redacted] ending in [redacted], apparently used by MakeMyTrip to purchase the ticket on my behalf. Since then, I have been calling and emailing MakeMyTrip to have this refund applied to MY credit card which I used to pay them. Despite many promises of "we'll have our accounting department contact you in 24 hours" and several acknowledgements that they have received the refund from [redacted], MakeMyTrip has not passed the refund to me. They have effectively floated my money for over 4 weeks.Desired Settlement: Short of engaging a lawyer on my behalf, I have done everything possible to prod and cajole MyMyTrip into issuing the refund to my credit card used to originally book the ticket. They have acknowledged that "they are working on it", but this does not ring true, as it's been going on over 4 weeks. Please help.

Consumer

Response:

At this time, I have been contacted directly by Makemytrip.com, Inc regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I have received emails from MakeMyTrip.com stating that they apologize for the delay, but no resolution. Via phone they have admitted that they received the refund from [redacted], but to date they have not passed the refund on to me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Greetings of the day!At the outset, we apologise for the inconvenience caused to you. Sir, your case is being addressed based on your [redacted] on one of the social media platforms. We are working on the case and will surely drive it to closure. We appreciate your patience.Thank you and Regards,Team-CustomerDelight

Business

Response:

Dear [redacted],As per our earlier e-mail refund of USD 395 was processed on [redacted] Jul from our end with reference number [redacted]. Kindly get this validated with your bank.regards,Team- CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I tried to make a flight booking for my brother through MakeMyTrip.com. For no reason they cancelled my reservation WITHOUT informing me. After 6 hrs, I noticed a spelling issue on the original booking, I called MakeMyTrip's customer service number only to learn that the whole booking was cancelled. The reason given was because the name on the credit card used was not the same as the name of the person flying. I have done this many times for my brothers and parents through other websites without a problem, so this reason is not valid to me. I was told to expect a refund in 10 days, which is not acceptable, because I need this money to book a new flight through another agency as prices for flights go up . I also asked to speak to a manager, but was told that the manager would call me back, this is unprofessional. But then the customer service agent would not take my phone number down for the manager to have. I had to ask four times for the agent to take the number down.Desired Settlement: I need a full refund today so that I may make a new booking for my brothers travel through a new agency before prices go higher due to booking a flight closer to the day of travel.

Business

Response:

Dear [redacted],Greetings from Makemytrip!As per our telephonic conversation, we have processed the full refund of USD 1145 was initiated on [redacted] Jul'15 from our end which has been received by you. Hope the above is in order.Thanks & Regards,Team- CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I booked a ticket for my wife [redacted] with this business. New York- Delhi- New York leaving on Dec [redacted], 2014 for $1,740. Three days prior to the departure my daughter took sick so we called to cancel the ticket. There was a $600 cancellation penalty so $1,140 should have been refunded to me. I even sent the airline the doctoss forms (which were not required). To date I have not received my refund despite numerous emails and escalations with the company. They have now gone radio silent on me and it's been over six weeks since the cancellation.Desired Settlement: Refund.

Business

Response:

Dear [redacted], This is with reference to your complaint on Revdex.com, we apologize for any inconvenience caused to you while dealing with us. We assure you that this is a rare incident and we will make sure that such incidents should not be repeated in future. Further, we are getting the details checked and we will update you at the earliest. Solicit your co-operationRegards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

no refund has been issued to date despite their assurance that it will be done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear [redacted],Apologies for the delay in resolving your concerns. Kindly be informed that we have already initiated a refund of $1,090 on [redacted] Feb and same will reflect in your account within 7-10 working days or as per your bank's billing cycle.Solicit your co-operation. Do write to us for any clarifications.Regards,Team - CustomerDelight

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I would also like to add that without the involvement of Revdex.com, the company would unlikely have moved to resolution, so I really appreciate the services of Revdex.com.Sincerely,

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Description: ONLINE TRAVEL AGENCY

Address: 60 East 42nd Street, Rm 411, New York, New York, United States, 10165

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